Data Analysis and interpretation

1. Do you have a saving account in a bank? Yes No 90 10

10

Yes No 90

Interpretation : Most (90%) of the respondent says they have a saving account in a bank.

2. Are you using internet bank facilities Yes No 60 40

40 Yes No

60

Interpretation : (60%) of the respondents are using bank facilities and remaining 40% are not well known for the facilities of the internet bank.

3. Frequency of Visiting you bank branch per month Less than 2 2to 3 times 3 to 8 times Over 8 times 20 40 25 15

15

20 Less than 2

25 40

2to 3 times 3 to 8 times Over 8 times

Interpretation : 20% of the respondent says they visit less than 2 times in a bank, 40% of the respondent says 2 to 3 times, 25% says 3 to 8 times and remaining 15% says over 8 times.

4. Do you know about E banking Well Know Just Hear Partly Know No information 55 30 10 5

10

5 Well Know

30

55

Just Hear Partly Know No information

Interpretation : 55% of the respondent are know about E banking, 30% of the respondent just hear about the E banking, 10% of the respondent are partly know about the E Banking and remaining 5% have no information about E Banking.

5. Do you know about various facilities on E- Banking. ATM Online Banking Mobile Banking SMS Banking 45 35 12 8

12

8 45 ATM Online Banking

35

Mobile Banking SMS Banking

Interpretation : 45% of the respondent say that they know about ATM facilities of E- Banking, 35% says online banking, 12% says Mobile banking and remaining 8% says sms banking.

6. What banking services do you use which your internet bank offer? Seeking product and rate information Calculate Loan payment information Download loan application Check balance on-line 47 33 15 5

15

5 47

Seeking product and rate information Calculate Loan payment information Download loan application Check balance on-line

33

Interpretation : 47% of the respondent says they are seeking product and rate information service of the internet bank, 33% are saying calculate loan payment information, 15% says download application and remaining 5% saying check balance on-line.

QUESTIONNAIRE Customer Questionnaire Name Age Qualification Address Occupation Contact No. : Any Other Info: ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

7. Do you have a saving account in a bank? a) Yes b) No

8. Are you using internet bank facilities a) Yes b) No

9. Do you know about E banking a) Well Know b) Just Hear c) Partly Know d) No information

10.Do you know about various facilities on E- Banking. a) ATM b) Online Banking c) Mobile Banking d) SMS Banking

11.What banking services do you use which your internet bank offer? a) Seeking product and rate information b) Calculate Loan payment information c) Download loan application d) Check balance on-line