SENTRY Data Basic troubleshooting Guideline

By, S.Kogulamoorthy SOC

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Content: Sentry overview diagram Sentry monitoring Sentry basic field troubleshooting Sentry escalation personal

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Sentry Overview
Kepong Network Sentry Probe High Level Diagram

Besi Network Sentry Probe High Level Diagram

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Sentry to NodeB Connection

All four nodeB are located in the TOC under controlled environment where only Sentry will attach to the nodeB. All nodeB supports HSPA and uses IP transmission. Two SIMS (UNET mobile profile and MAXISBB broadband profile) embedded to Sentry.

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Sentry Monitoring
Sentry setup simulates a user using mobile and broadband to connect to internet. Test cases that Sentry measures are DNS request time, HTTP request time, WAP request time and maximum download speed. Fault or failure in each of these test cases simulates users under the Besi or Kepong network having difficulties to browse internet through mobile or broadband. HTTP request time:

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WAP request time:

Test cases for WAP request time involves three mobile phone model profile Nokia 7200, Nokia E61, and Nokia N70

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Maximum download speed:

To measure maximum download speed, Sentry will do a FTP download to a Maxis owned FTP server within the network.

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URL to view each of the test case results:

Maximum download speed: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashb oard=CTO.MMProjector.Metric.AgainstTimeWBB.TV.SOC&source=Maxis.MMProjector.Sentry&ta=86400 HTTP request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashb oard=CTO.MMProjector.Metric.AgainstTimePING.SOC&source=Maxis.MMProjector.Sentry&ta=86400 DNS request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashb oard=CTO.MMProjector.Metric.AgainstTimeDNS.SOC&source=Maxis.MMProjector.Sentry&ta=86400 WAP request time: http://10.20.220.130:9093/boxoffice/DashboardPage.aspx?dashb oard=CTO.MMProjector.Metric.AgainstTimeWAP.TV.SM+(3G)+(1)&source=Maxis.MMProjector.Sentry&ta=864 00

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Sentry basic field troubleshooting

Any abnormalities at Sentry and to verify below test can be carried out directly from nodeB by performing below setup. Using E1762 modem and CRC9 user can directly connected to the nodeB as normal user.

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Normal FTP can be done to verify from nodeB From CMD ftp 121.123.132.202 User: maxisadmin Password: maxis123# To download load the file: Get ftp_dl_testing22MB.txt As per below:

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Below results will verify the current speed, IP address and cell details:

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Sentry escalation personal

Sentry 2nd level in charge: 1. S.Kogulamoorthy - 0122138307 2. Nurmayani - 017-9556796 SOC Sentry monitoring: 1. Maxnoc 03-58802020 NodeB and RNC 2nd level: 1. Regional TECH Support on Duty Core 2nd level: 1. Regional TECH Support on Duty Sentry Administrator: 1. OSS Raguraman - 012-2049140 2. OSS - Wong Pui Pik

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