Professional Documents
Culture Documents
OTRSMasterSlave
Includes "Ticket Master/Slave" feature. Version 1.3.1
((
OTRSMasterSlave
1. Preface..............................................................................................................................................................................1
2. Functionalities................................................................................................................................................................... 2
2.1. MasterSlave function................................................................................................................................................ 2
3. Prerequisites..................................................................................................................................................................... 3
3.1. Framework................................................................................................................................................................ 3
3.2. Packages.................................................................................................................................................................. 3
3.3. Operating System..................................................................................................................................................... 3
3.4. Third Party Software................................................................................................................................................. 3
4. Installation.........................................................................................................................................................................4
4.1. Admin Interface.........................................................................................................................................................4
4.2. Command line...........................................................................................................................................................4
5. Configuration.....................................................................................................................................................................5
5.1. MasterTicketFreeTextField....................................................................................................................................... 5
5.2. MasterSlave::AdvancedEnabled...............................................................................................................................5
5.3. MasterSlave::UnsetMasterSlave.............................................................................................................................. 5
5.4. MasterSlave::UpdateMasterSlave............................................................................................................................ 5
5.5. MasterSlave::FollowUpdatedMaster......................................................................................................................... 5
6. Contact..............................................................................................................................................................................6
6.1. OTRS AG..................................................................................................................................................................6
7. Manifest............................................................................................................................................................................ 7
7.1. Filelist........................................................................................................................................................................7
8. Changelog.........................................................................................................................................................................8
((
OTRSMasterSlave
1. Preface
This package includes the feature "OTRSMasterSlave".
Please contact your commercial support (support@otrs.com) if you have any queries regarding this
document or need further information.
((
(( 1/8 ))
OTRSMasterSlave
2. Functionalities
2.1. MasterSlave function
This module extends the master-slave module with additional functionality. In order to use it the
"MasterSlave::AdvancedEnabled" SysConfig option must be activated. Without this setting enabled, the
module will behave as the limited MasterSlave module.
Next functionalities are available due to the advanced feature: - Master status / remove multiple tickets Slave status / remove multiple tickets - Tickets set on the Master status - Tickets set in the Slave status Ticket Master/ change multiple Slave tickets
Additional setings are available for the advanced module, they can founded on the "Configuration" for this
module.
((
(( 2/8 ))
OTRSMasterSlave
3. Prerequisites
3.1. Framework
Required OTRS Framework:
o 3.2.x
3.2. Packages
The following packages are required:
o None
((
(( 3/8 ))
OTRSMasterSlave
4. Installation
The following instructions show how to install the package. There are basically two options. Either through
the Admin Interface or via the Command line.
((
(( 4/8 ))
OTRSMasterSlave
5. Configuration
5.1. MasterTicketFreeTextField
Define free text field for master ticket feature. .
5.2. MasterSlave::AdvancedEnabled
Enable the advanced MasterSlave part of the feature.
5.3. MasterSlave::UnsetMasterSlave
Enable the feature to unset the MasterSlave state of a ticket in the advanced MasterSlave mode.
5.4. MasterSlave::UpdateMasterSlave
Enable the feature to change the MasterSlave state of a ticket in the advanced MasterSlave mode.
5.5. MasterSlave::FollowUpdatedMaster
Enable the feature that slave tickets follow the master ticket to a new master in the advanced MasterSlave
mode.
((
(( 5/8 ))
OTRSMasterSlave
6. Contact
Persons who were involved on the implementation of the package.
6.1. OTRS AG
Accounting: Rene Bakker <sales@otrs.com>, Phone +49 (0)6172 681988 0
Technical: Manuel Hecht <dev-support@otrs.com>, Phone +49 (0)6172 681988 0
((
(( 6/8 ))
OTRSMasterSlave
7. Manifest
This manifest lists all files in the package with names and file system rights.
7.1. Filelist
o (644) Kernel/Config/Files/OTRSMasterSlave.xml
o (644) Kernel/Language/de_OTRSMasterSlave.pm
o (644) Kernel/Language/es_OTRSMasterSlave.pm
o (644) Kernel/Language/es_MX_OTRSMasterSlave.pm
o (644) Kernel/Modules/AgentMasterSlavePrepareTicket.pm
o (644) Kernel/Modules/AgentTicketBulk.pm
o (644) Kernel/Modules/AgentTicketMasterSlave.pm
o (644) Kernel/Output/HTML/Standard/AgentTicketBulk.dtl
o (644) Kernel/Output/HTML/Standard/AgentTicketMasterSlave.dtl
o (644) Kernel/System/Ticket/Event/MasterSlave.pm
o (644) Kernel/System/MasterSlave.pm
o (644) var/packagesetup/OTRSMasterSlave.pm
((
(( 7/8 ))
OTRSMasterSlave
8. Changelog
1.3.1 / 2012-11-23 04:18:48
o First version for OTRS 3.2.
((
(( 8/8 ))