Metal Manual P-I

Page 1 of 59
COVER PAGE CUM DISTRIBUTION LIST

ISO 9001: 2008 Manual

MANUAL CONTROL

THIS MANUAL IS THE PROPERTY OF

HEAD OFFICE : METAL TECH INDUSTRIES
Gat No. : 138, Dhanore(Alandi),
Tal. Khed, Dist.Pune-411015

INDIA WORKS : METAL TECH INDUSTRIES
Gat No. : 138, Dhanore(Alandi),
Tal. Khed, Dist.Pune-411015

AND THIS MANUAL IS ISSUED TO THE PERSON MENTIONED BELOW IS A HOLDING
AUTHORITY OF THIS MANUAL. NO FURTHER ISSUE OF THIS MANUAL IS AUTHORISED
WITH OUR PRIOR APPROVAL AND AUTHORIZATION OF MR.

THIS MANUAL CONTAIN QUALITY MANUAL CUM PROCEDURE MANUAL.

TOTAL COPIES :01

COPY SR.NO. :01 / 02

ISSUED TO : MR & PROPRIETOR/ SHOP

ISSUE NO : 01
ISSUED DATE : 01-11-2011

DISTRIBUTION LIST
SR NO COPY HOLDER COPY NO.
01 MR & PROPRIETOR -MASTER COPY 01
02 CONTROLLED COPY- SHOP 02

Page 2 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
Dhanore(Alandi), Tal.
Khed, Dist.Pune-411015
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/01
ISO Section 00
TITLE: Table Of Content Rev. no : 01
Date : 01-01-2012
Page : 01 of 01
Sr.
No.
ISO Section
No.
Doc. No.
Rev
No.
Description
Pa
ges
1. 00 ---- -- Cover Page Cum Distribution List 01
2. 00 QM/01 01 Table of Contents 01
3. 00 QM/02 00 Amendment Record Sheet 01
4. 00 QM/03 00 Abbreviations 01
5. 00 QM/04 00 Company Profile 02
6. 1.0,2.0,3.0 QM/05 01
Application, Scope and Exclusions &
Justifications
01
7. 4.1 QM/06 00 Sequence and Interaction of processes 04
8. 5.1 QM/07 00 Management Commitment 01
5.2 QM/08 00 Customer Focus 01
9. 5.3 QM/09 00 Quality Policy 02
10. 5.4.1 QM/10 00 Quality Objectives 01
11. 5.4.2 QM/11 00 QMS Planning 02
12. 5.5.1 QM/12 00 Organization Chart 03
13. 5.5.1 QM/13 00 Responsibility and authority 08
14. 4.2.3 QSP/01 00 Procedure for Control of Documents 04
15. 4.2.4 QSP /02 00 Procedure for Control of Records 01
16.
5.6.1, 5.6.2,
5.6.3
QSP /03
00 Procedure for Management Review 02
17.
6.1, 6.2, 6.3,
6.4
QSP /04
00 Resource management, and Trainings 03
18. 7.1,7.2
QSP/05
00
Product realization, customer related
process, customer communica tion
03
19.
7.4.1, 7.4.2,
7.4.3
QSP/06
00 Purchasing ,Receipt Inspection 04
20. 7.5 QSP /07 Production and service provision 01
21. 7.5.2
QSP/08
00
Validation of processes for production &
service provision
01
22. 7.6
QSP /09
00
Control of Monitoring and Measuring
Equipments
01
23.
8.2.1,8.2.3,8.
2.4
QSP /10
00
Monitoring and Measuring of
Process,Product,Customer satisfaction
02
24. 8.2.2 QSP /11 00 Internal Audit 02
25. 8.3 QSP /12 00 Control of Non Conforming Products 03
26. 8.4 QSP /13 00 Analysis of Data 01
27. 8.5.1 QSP/14 00 Continual Improvement 02
28. 8.5.2, 8.5.3 QSP/15 00 Corrective & Preventive Action 02
** QM- Quality Manual , QSP : Quality System Procedure
Date : 01-01-2012 Name Designation Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 3 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/02
ISO Section 00
TITLE: Amendment Record
Sheet
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

Sr
No
.
Doc
No.
Old
Rev.
No.
Old
Rev.Dat
e
New
Rev.
No.
Revis
ed
Date
Details of Changes Approv
ed By

Date :01-01-2012 Name Designation Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 4 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/03
ISO Section 00
TITLE: Abbreviations Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

Sr
No.
Abbreviatio
n
Stands for
Sr
No.
Abbrevi
ation
Stands for
1
ISO

International Organization
for Standardization

25 IPCP In Process Work Standard
2 QM Quality Manual

26 FGCP
Finish Goods Work
Standard
3 Doc. No. Document Number

27 RMCP Raw Material Control Plan.
4 MK Marketing

28 BOCP Bought Out Control Plan
5 MR
Management
representative

29 OLCP Offloaded Control Plan.
6 MTRLS Material

30 QMS
Quality Management
System
7 PUR Purchase

31 Dept. Department
8 HR Human Resource

32 w.r.t. With Respect To
9 MGT Management

33 Sr.No. Serial Number
10 PRD Production

34 QR Quality Rating
11 QA Quality Assurance

35 DR Delivery Rating
12 QC Quality Control

36 IQA Internal Quality Audit
13 QMS
Quality Management
System

37 PO Purchase Order
14
PROPRIETOR
.
Managing PROPRIETOR.

38 Desp Dispatch
15 NC Non Conformance

39 M/C Machine
16 CAPA
Corrective & Preventive
Action

40 B/D Break down
17
NCR

Non-Conformance Report

41 PM
Preventive
Maintenance
18
RMCP

Raw Material Work
Standard

42 Drg Drawing
19
OLCP

Off Loaded Work
Standard

43
20
BOCP

Bought Out Work
Standard

44
21 PP Process Plan

45
22 CP Control Plan

46
23 WI Work Instruction

47
24 SA System Administrator

48

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 5 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/04
ISO Section 00
TITLE: COMPANY PROFILE Rev. no : 00
Date : 01-01-2012
Page : 01 of 01
Name Of Organization METAL TECH INDUSTRIES
Office address Gat No. : 138, Dhanore(Alandi), Tal. Khed,
Dist.Pune-411015
Works : Gat No. : 138, Dhanore(Alandi), Tal. Khed,
Dist.Pune-411015
Contact Person Mr.Balasaheb. Shendage.(PROPRIETOR. & MR)

Contact Number Mr.Balasaheb. Shendage.(MR & PROPRIETOR.)-
9822174426

E-mail id metaltech.industries@gmail.com
balasahab.shendge@gmail.com'
Scope of activities
Manufacturing & Supply of Machined Metal
Components and Provision of Electroplating &
Nitriding
Infrastructure and
Facilities

Work Place near by 5,000 Sq. Feet

Nature of company
Process of following parts as per Customer
specification/Requirements.
i) Hard Chrome Electroplating,
ii) Nitriding, &
iii) Machining
Working Hours 09.00 a.m. to 06.00 p.m.
Weekly OFF Sunday
Major Customers Some of Our Major Customers are

i) Perfect Engine Components Pvt Ltd
ii) Star Ways Precision Pvt Ltd.
iii) Varroc Engineering Pvt Ltd
iv) Kandhenu Valves Pvt Ltd.

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 6 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QM/05
ISO Section 1.0,2.0,3.0
TITLE: Application, Scope
and Exclusions
Rev. no : 01
Date : 01-01-2012
Page : 01 of 01

APPLICATION :
The purpose of this manual is to have a documented Quality Management System in
accordance with ISO-9001: 2008 . The clauses mentioned in the documents pertain to ISO-
9001: 2008 .

This Quality Manual Covers the Quality Management System implemented At METAL TECH
INDUSTRIES

The QMS established in the Organization meets the requirements of ISO 9001: 2008.

Organization Name : METAL TECH INDUSTRIES

Scope of Quality Management System is :

Manufacturing & Supply of Machined Metal Components and Provision of
Electroplating & Nitriding.

Some of Out Source Processes
Instrument Calibration

Exclusions and Justification:
Exclusions Justification
Clause
No.
Description

7.3

Design &
Development

Since METAL TECH INDUSTRIES. does not design or
develop products. All Product Designing & Validation is
carried out by Customer.
All principal product characteristics are specified by the
customers or their consultants . METAL TECH
INDUSTRIES activities are limited to manufacturing as
per customer specifications.
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 7 of 59

QM/06

This page print from My Maual-26-12-2007P-II-
Sequence and Interaction of processes-Page01 of 04 (Manual Page 06)

Page 08 of _____

Page 8 of 59
METAL TECH INDUSTIRS
Gat No : 138, Alandi
Markal Road,Dhonare, Tal:
Khed, Dist Pune-412105
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/06
ISO Section 4.1
TITLE: Sequence and
Interaction of processes
Rev. no : 00
Date : 01-01-2012
Page : 02 of 04
OPEN.
SEQUE
NCE
OPERATIONS
QUALITY CHECKS

FOR MACHINING PROCESS

10
MATERIAL RECEIPT
(Customer Supplied )
VERIFICATION OF RECEIPT MATERIAL BY
A] Verification of Customer Supplied Material
i) Visual Check for Dent , Damage
i) No Record .

30a

30b
INRPCESS
INSPECTION

Verification of all Above Processes(Inhouse) By
i) Checked as per In Process / Quality Plan
ii) Record the Inspection in QF/PRD/05
iii) Record NC Product in Product NC Report(All Stages) in Format
QF/QA/10

40
FINAL INSPECTION &
DESPATCH
VERIFICATION OF DESPATCH PROCESS BY
i) Verified By Customer & Accepted lot.
ii) Despatch to Customer

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Customer
Supplied /
RM
Inspection
Despatch
Cutting
Turning
Page 9 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/06
ISO Section 4.1
TITLE: Sequence and
Rev. no : 00
Date : 01-01-2012
Page : 03 of 04
OP. OPERATIONS
QUALITY CHECKS

FOR HARD CHROME ELECTROPLATING PROCESS

10
MATERIAL
RECEIPT
(RM)
A] Customer Supplied Valve / Material Checks
ii) Visual Check of Customer Supplied Material : Visual Check Dent,
Damage, Rust. No Record.
iii) Any reject in Receipt inspection due to Dent, Damage, Rust will be
communicate customer immediately.

B] Verification of Raw Material, Checks(Chemicals)
i) Verification of Supplier Raw Material TC Kept Record in GIN QF/QA/09
C] Record & Update of Material status in
ii) GIN / Goods Inward Inspection Report Format No.: QF/QA/09
iv) Product NC Report(All Stages) in Format No.: QF/QA/10
v) Identified the all material by TAG

Check
Stem dia
before
Electroplati
ng
Degressing Clean Job
with Hot
Water
Insert
Top &
Bottom
caps

Jiging &
Load in
Bath

Check
Solution
Level
Check
Solution
Bath
Temperatu
re
Apply Current
for Etching
Apply
Current
for
Chrome
Electropl
ating

Hard
Chome
Electropl
ating

Remove
jigs from
Bath
Top &
Bottom
Caps
remove
Jobs clean
with water

100%
Inspecti
on

Oiling
on Head
&
Packing

20
INRPCESS
INSPECTION

ii) Kept Pre Treatment(Degreasing) Report in QF/PRD/04
iii) Checked as per In Process sheet/Drawing(MTI STD)no.: QF/QA/07
iv) Record the Inspection in Setup Approval Report QF/PRD/06
vi) Record NC Product in Product NC Report(All Stages) in Format No.:
QF/QA/10

30
FINAL
INSPECTION &
DESPATCH
i) Checked Checked as per In Process sheet/Drawing(MTI STD)no.:
QF/QA/07 , Kept Record in Pre Despatch Inspection Report QF/QA/18
i) Packing as per Work Instruction / Customer Requirement
ii) Attached PDIR & Raw Material TC to Challan (If Required / Specified By
Customer & Despatch to Customer
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 10 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/06
ISO Section 4.1
TITLE: Sequence and
Rev. no : 00
Date : 01-01-2012
Page : 04 of 04
OP. OPERATIONS
QUALITY CHECKS

FOR HARD CHROME NITRIDING PROCESS

10
MATERIAL
RECEIPT
(RM)
A] Customer Supplied Valve / Material Checks
iv) Visual Check of Customer Supplied Material : Visual Check Dent,
Damage, Rust. No Record.
v) Any reject in Receipt inspection due to Dent, Damage, Rust will be
communicate customer immediately .

B] Verification of Raw Material, Checks(Chemicals)
iii) Verification of Supplier Raw Material TC Kept Record in GIN QF/QA/09
C] Record & Update of Material status in
iv) GIN / Goods Inward Inspection Report Format No.: QF/QA/09
vii) Product NC Report(All Stages) in Format No.: QF/QA/10
viii) Identified the all material by TAG

Jigging Pre
Treatment
(Alkaline
Degreasing
- NAOH)
Jobs clean
with water
(Quech)

Pre
Heating

Liquid
Nitriding

Jobs clean
with Hot
water
(Quech)

Final
Inspection

Oiling &
Packing

20
INRPCESS
INSPECTION

v) Kept Pre Treatment(Degreasing) Report in QF/PRD/04
vi) Checked as per In Product Specification Mention in List of Customer,
Drawing & Product Specifications- Nitriding Process : QF/QA/01,
vii) Record Inspection in Daily Production Cum Inspection Report( Nitriding)
QF/PRD/05
ix) Record NC Product in Product NC Report(All Stages) in Format No.:
QF/QA/10
x) Kept record on Daily basis of Chemical Analysis- Nitriding Salt - QF/QA/23

30
FINAL
INSPECTION &
DESPATCH
ii) Checked as per In Product Specification Mention in List of Customer,
Drawing & Product Specifications- Nitriding Process : QF/QA/01, Kept
Record in Test Certificate-Nitriding QF/QA/18
iii) Packing as per Work Instruction / Customer Requirement
iv) Attached PDIR & Raw Material TC to Challan (If Required / Specified By
Customer & Despatch to Customer
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 11 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/07
ISO Section 5.1
TITLE: Management
Commitment
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

5.1 Management Commitment

Management of the company as provided evidence of its commitments to develop &
implement Quality Management System. Management is improve the effectiveness of QMS
by following means,

i) Establishing the Quality Policy. Ref QM/09

ii) Ensuring that quality objectives are established. Ref QM/10

iii) Conducting the management reviews. Ref QSP /03

iv) Ensuring the availability of resources. Ref. QSP/04

v) PROPRIETOR./GENERAL MANAGER, PROPRIETOR.s & MR ensures that customer
requirements are determined and are met with the aim of enhancing the customer
satisfaction. Ref. QM/ 08 & QSP/ 05,QSP/10

vi) Communicating to the organization the importance of meeting customer as well as
Statutory & regulatory requirements, by means of meeting ,circular, Notice Board,
Mails etc.

vii) Ensuing the quality system meet the requirement as per ISO 9001-2008 &
verification of the same through Internal Quality audits . Ref. QSP/11

viii) Mr.Balasaheb. Shendage is appointed as Management Representative(MR)

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 12 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/08
ISO Section 5.2

TITLE: Customer Focus
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

The MR, ensures that customer requirements are determined and are met with the aim of
enhancing customer satisfaction.

Management of company also ensure that all the activities is be carried out by keeping in
view requirements of customer satisfaction. Customer satisfaction is being determined &
corrective / preventive action is being initiated in case of customer dissatisfaction.

Customer Requirements related to product, process, Dispatch & other requirements are
determined & reflected through followings

1. New enquiry : Feasibility of Customer product or new enquiry is recorded in
Development Enquiry Register in - QF/MGT/05

2. Customer Specification : Customer P.O., Specification, Drawings, Or our own
Drawings approved by customers. Refer
List Of Customer, Drawings, Purchase Order & Comparison in QF/QA/01

3. Customer Schedule and Despatch : Customer Schedule in Schedule Vs
Delivery Performance (Monthly)- QF/MGT/06

4. Monthly Weekly Production Planning & Internal Work Order

5. Customer Requirements are Documented in any of followings document
a) Electroplating - : All Specification of are Documented List of Customer,
Drawing & Product Specifications/QA/01 & Process sheet/Drawing(MTI
STD)QF/QA/07.
b) Nitriding - : All Specification of are Documented List of Customer,
Drawing & Product Specifications/QA/01
6. Customer Requirements related to Documents are Documented in any of
followings document
a) Customer Drawings b) Customer PO, c) Control Plan, as applicable.

7. Effective Customer Communication is done as per details mention in List of
Customer- QF/QA/01

8. Any Type of Customer Complaint related to product, process, Dispatch, Qty, is
recorded in Customer Complaint Log- QF/QA/11

9. Level of Customer satisfaction is evaluated in Customer Satisfactory
form.- QF/MGT/04

10. Any dissatisfaction of Customer will evaluated for its root cause, corrective action
& preventive actions in QF/QA/12 & or Improvements Continual Improvement
Projects in QF/MR/11

DATE :01-01-2012
Name Designation Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 13 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/09
ISO Section 5.3
TITLE: QUALITY POLICY-
GROUP
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

QUALITY POLICY

We at METAL TECH INDUSTRIES , are committed to
provide our customers electroplating, nitriding and
machining of engine parts that meets their expectation.

To realise the vision we will continually improve customer
satisfaction by focussing on required quality, right
quantity, cost and on time delivery. Our Overall
objectives is to become the preffered choice of customers.

1) Defining individual responsibility and authority
2) Planned and efficient utilization of technological,
human and material resources.
3) Training of our employees
4) Encouraging teamwork
5) Contniual Improvement
6) Doing things right first time.

Rev. No . 00 Mr.Balasaheb. Shendage
Date : 01-01-2012 PROPRIETOR.

Page 14 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/09
ISO Section 5.3
TITLE: QUALITY POLICY-
GROUP
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

-|-| = ;z||
|=:|--|== |z, ||-||, -|=z, i|+| -c-
-
|||-| |||
|-r| -|-| = ;z||-|| ||r=||| ||-||| ;i|-| +||-||
;-|+|-|i|, -|||||z|| | -|i|-||| ==-| :||| ||-||: |
|-|i+- |r|-||| ||||| ||||| i=-|- | ||| |r|-
-||-|||| |=| +|=| ||| | :| r |-|| || |r
||r=||| +|-| +|-| |-|| r|| |-||| .::| |r|-r| r
=|-||-|+-||| ||| =|| |r|-
+|=||| ||||:|| | i|=| =|-| :|
- -|i|= -|-|||= |i| |||-|||-||||| i-|||i|- |
+i||-|=|= ||+
||-||| +i|-|| :|
||i|= =|||||=| +|||r-|
- i-|- ||||| =|
ir-||| |=| ||| =||+||-|||| |-|| =|

Rev. No . 00 Mr.Balasaheb. Shendage
Date : 01-01-2012 PROPRIETOR

Page 15 of 59
METAL TECH
INDUSTRIES
Gat No. : 138,
QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/10
ISO Section 5.4.1
TITLE: QUALITY
OBJECTIVES
Rev. no : 00
Date : 01-01-2012
Page : 01 of 01

QUALITY OBJECTIVES

At the beginning of every financial year the management, decides objectives for the
year, METAL TECH INDUSTRIES become part of this manual. These are stated below.

These objectives are consistent with the Quality Policy and are measurable.
Performance of the various levels/ functions is tracked against the set objectives so
as to measure the effectiveness of the Quality Management System and decide
improvement opportunities.

List of KPIS/Quality Objectives (Key Performance Indicators)

Sr.
No
.
Objective Existin
g Trend
11-12
Planned Results Responsibil
ity
2012-13 2013-
14
2014-
15
WESTFALIA METAIL COMP. PVT LTD
1 Customer complaints 1/Quarter 1/Quarter 0 0 QA
2
Customer satisfaction
index
95% 98% 99% 100% Prop. /
management
3
Inhouse Rework 1% /Month 0.8% /Month 0.6%
/Month
0.5%
/Month
QA
4 Delivery Performance 95% 98% 99% 100% Despatch

DATE :01-01-2012
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 16 of 59
METAL TECH
INDUSTRIES Gat No. :
138, Dhanore(Alandi), Tal.

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/11
ISO Section 5.4.2
TITLE: QMS PLANNING Rev. no : 00
Date : 01-01-2012
Page : 01 of 02

The organization has established, documented, implemented maintains Quality Management
System & continually improves its effectiveness in accordance with the requirements of this
QMS as per ISO 9001:2008.
METAL TECH INDUSTRIES. has established Quality Management System, and
includes:

A] Documentation Requirements:

1) Quality Manual (QM)
The Quality Manual covers the requirements of ISO 9001:2008 It describes a summary of
Quality Planning done in line with clauses of ISO 9001:2008
Ref. QM/01, All Quality manual are identified by QM/XX , Where XX : is serial No of

2) Quality System (Operating) Procedure (QSP)
Operating Procedures define the methodology of work carried out in functional areas.
Operating procedure gives reference at appropriate places of respective forms/formats.
Ref. QM/01, All Quality System Procedure are identified by QSP/XX
Where XX : is serial No of Quality System Procedure

3) Work Instructions (WI)
Work Instructions define the method of doing specific task. Operating procedure give
reference at appropriate places of respective work instruction.
Ref. QF/MR/08, All Work Instructions are identified by WI/XX
Where XX : is serial No of Work Instructions

4) Blank Formats (QF)
Form & formats are used to generate Quality Record & Quality Planning documents.
All Forms & Formats are identified by QF/XX/YY
Where QF : Quality Format, XX : is Dept Code & YY : is Serial No of Department Format
which is incremental

5) All quality planning documents (Work Standard, Customer Specifications, & Required
Standards for Manufacturing the products, customer products brochures)

CONTROL OF FORMATS , DOCUMENTS & RECORD:
Ref. Control of Documents done as per QSP/01
Ref. Control of Record as per QSP/02

B] Management Responsibility:
Management commitment- Ref. QM/07, Customer focus- Ref. QM/08, Quality Policy
- Ref. QM/09, Quality Objectives- Ref.QM/10, Responsibility & Authority- Ref.
QM/ 13 &, Management Review Meeting- Ref.QSP/03

Page 17 of 59
METAL TECH
INDUSTRIES Gat No. : 138,
Dhanore(Alandi), Tal. Khed,
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/11
ISO Section 5.4.2
TITLE: QMS PLANNING Rev. no : 00
Date : 01-01-2012
Page : 02 of 02

c) Resource Management: - Ref.QSP/04

d) Production Realisation:

Planning of products realization (Production Planning, Customers PO/AO, Our
quotation, purchasing process, purchasing information, verification of purchase
product, product realization & traceability. Ref QSP/05, QSP-06, QSP/07,QSP/ 08

e) Measurement, analysis Improvement: Ref QSP/10, QSP/11, QSP/12,
QSP/13, QSP/14

f) Corrective Preventive Action : Ref. : QSP/15

DATE :01-01-2012
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 18 of 59

QM/12 THIS Page id on File My Maual-26-12-2007P-II.doc

ORG CHART
Page 18 of 15
Page 19 of 59

METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
TITLE: RESPONSIBILITY
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 01 of 08
RESPONSIBILITY AND AUTHORITY

A] Designation: - Head Marketing
RESPONSIBILITY
1. Over all administration of the organization and setting the direction.
2. Communicating to the organization the importance of meeting customer
as well as statutory and regulatory requirements
3. Defining, documenting, implementing and maintaining the Quality Policy
and objectives.
4. Fixing responsibilities & authorities and interrelationship of various
functions.
5. Conduct Management Reviews for effective implementation of Quality
Management System with MR and Supervisor.
6. Identify and determine applicable government safety and environmental
regulations
7. To provide all types of resources. Analysis and review of company level
data
8. Initiate, recommend or provide solutions (to avoid recurrence of non
conformances) through designated channels
9. New business development
10. Prepare and submit quotations, negotiate and finalize orders
11. Determining and analysis of customer satisfaction levels.
12. Customer Liaising
13. Monitor and follow-up of project schedules of all the products under
development.
14. To Implement the group policy throughout the company.

Authority
1. To Accept the Order
2. Communicate the Development Progress to HO

Page 20 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 02 of 08


A] Designation: PROPRIETOR.- Marketing, Development, Plant Activity

RESPONSIBILITY
1. Over all administration of the organization and setting the direction.
2. Compliance of customer as well as statutory and regulatory requirements
3. Conduct Management Reviews for effective implementation of Quality
Management System with MR and Supervisor.
4. Compliance to applicable government safety and environmental regulations
5. To provide all types of resources. Analysis and review of company level data
6. Prepare and submit quotations, negotiate and finalize orders
7. Determining and analysis of customer satisfaction levels.
8. Monitor and follow-up of project schedules of all the products under
development.
9. He is ultimately responsible for ensuring that the Quality Policy is understood,
implemented and maintained.
10. Responsible for marketing and business development of the company.
11. Responsible for entire operations of the company.
12. Responsible for plant efficiency, productivity and profitability.
13. Responsible for understanding requirements of the products specified by
customer, including delivery & post-delivery activities, statutory & regulatory
requirements.
14. Ensure amendments to contracts are correctly transferred to production.
15. Price increase, estimation and negotiation.
16. Responsible for procurement of raw materials, consumables,
Maintenance spares, capital items and administration supplies.

Authority
1. Revision of Costing
2. Supplier Purchase Approval, Costing, Selection
3. NC Product Disposition
4. Deal with Govt. Agencies
5. Final approval authority for commercial terms & condition.
6. To approve the Purchase Order

Page 21 of 59

METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 03 of 08


A] Designation: HEAD COMMERCIAL

Responsibility

1. Overall administrative control of the business.
2. Chair management Review Meetings.
3. To prepare Business Plan for every year.
4. To ensure adequate availability of resources & cash flow to meet Business Plan.
5. Measurement & control over resource utilization.
6. Periodic visits to key customers to review areas requiring improvement.
7. To review all aspects of quality related technical / commercial functions & to
achieve customer expectations
8. To ensure Quality Management Systems are understood by all.
9. To recommend solution through designated channels to prevent recurrence of NC's
and thereby assist the functions concerned in improving their perception of quality
requirements to meet or exceed customer expectations.
10. Focus on areas crucial for future growth & profitability

Authority

1. To decide on corrective actions on disposing NC as a final authority.
2. To approve expenses/payments of suppliers.
3. To accept customers purchase orders on authorized price and terms.
4. To approve budget sanction.
5. To take policy decisions on all operational matters.
6. To ensure implementation of continuous improvement plans
7. To monitor product development activities
8. To monitor the corrective & preventive actions for effectiveness

Page 22 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 04 of 08


B] Designation: HEAD
Account /Material Procurement /Outsourcing/Dispatch

Responsibility

1. To approve the supplier, update the supplier list, monitored the supplier performance,
purchase the steel from approved suppliers as per the schedule released by marketing.
2. To maintain plants accounts and connected matters and records.
3. Timely arrangement and allocation of funds to their most productive uses.
4. Dealing with financial institutions, Companys Bankers / various Govt., Depts. Like Excise /
Sales Tax,Octroi etc. for day to day work and preparation and collection of all information
connected therewith.
5. Co-ordination with companys statutory auditors / internal auditors / Excise and Sales Tax
Consultants. & Octroi agents.
6. Control over matters relating to direct and indirect taxation / company law / sales tax, TDS
[Tax deduction at source] & octroi refunds.
7. Timely submission of various forms / returns to various Govt. agencies including Company
bankers.
8. Maintenance of the records or orders issued by the management from time to time
concerning dept/personnel financial matters. And ensuring their implementation.
9. To confirm the dispatch status.
10. Payment collection from all customers from time to time.
11. To assess periodically stocks & report on slow / non-moving items for disposal action.
12. To take Care of hazardous material with certification from competent authority.
13. To create minimum stocks level for all consumable products.
14. To monitor the quality & delivery performance of the suppliers in co-ordination with )
15. To identify training needs for all deputies in his department

Authority

1. Final approval authority for commercial terms & condition.
2. To approve the Purchase Order
3. To establish authorized receipts & issues systems in Stores for all items including
Consumables.
4. To sale scrap in concern with PLANT INCHARGE
5. To approve & ensure compliance to department manual.
6. To approve vender commercial terms & condition.

Page 23 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 05 of 08

C] Designation: HEAD
All plant activity Production/Quality Control /HR
Responsibility

1. To receive customer requirements form Marketing & prepare Dispatch Plan
2. To refer Dispatch Plan & WIP and prepare monthly Production Plan.
3. To ensure that proper raw material is released for manufacturing.
4. To prepare Daily Production Report and conduct daily meeting.
5. To take daily follow up of material flow to fulfill Dispatch Plan.
6. To prepare daily / monthly analysis of schedule v/s dispatch along with HOD (MKT).
7. To receive and store the steel as per the specification and requirement
8. To organize steel checking in co-ordination with H.O.D. - MQC.
9. To issue accepted raw material steel as per requirement & control inventory, raw
material consumption.
10. To handle the functions of Steels - Store
11. To keep all equipments in working condition and upkeep of machines and equipment's
as per the user manuals.
12. To analyze downtime & time bound plan to reduce it.
13. To improve maintainability & functional upgradation of all equipment's.
14. To carry out calibration of process control equipment's, gauges
15. To ensure Erection &Commissioning of new machines and establish Preventive
Maintenance plan.
16. To present trends of "Time Lost in BD" in MRM
17. To initiate & implement Corrective & Preventive action & assess for effectiveness.
18. To identify Training needs for all deputies in his dept.
19. To prepare & implement preventive maintenance schedule and make it known to all
Concerned Hods
Authority

1. To make changes in the production plan to meet changing priorities & based on steel
availability.
3. To approve manpower requirement of different shops & co-ordinate with HRD for
fulfilling the same.
4. To approve & implement the continual improvement proposals in line with the cost,
productivity, quality.
6. To approve vender commercial terms & condition.

Page 24 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 06 of 08


D] Designation: QA HEAD/ INCHARGE

1. Responsible for incoming, inprocess & final inspection and testing.
2. Preparation of quality plans & process plans as per customers requirement.
3. Calibration of all measuring instruments & gauges as per calibration schedule.
4. To maintain inspection & test status of a product.
5. To maintain calibration status of measuring instruments & gauges.
6. To record & review of nonconforming product.
7. To safe guard measuring instrument & gauges against unauthorised use.
8. Member of management review meeting.
9. Authority to release final product.
10. Maintain all records of inspection & testing.
11. Customer satisfaction determination

E] Designation: Production In charge

1. Man & machine planning as per production planning.
2. To provide production aids to operator.
3. To control nonconformatives during production.
4. To carryout preventive & breakdown maintenance & maintain record
5. To maintain product identification & traceability during manufacturing.
6. To maintain good house keeping & safety working conditions on shopfloor.
7. To monitor production as per plan & initiate corrective action in case of deviations.
8. To provide work instruction & quality plans at the point of use.
9. To monitor process parameter like speed, feed, tooling etc.
10. To keep all nonconforming items at designated area or identify by tags & record it
concerns report.
11. Periodic verification of jig fixture as per list of jigs & fixtures & update the list.

Page 25 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 07 of 08


F] Management Representative:
1. Management has appointed member of management for establishing QMS inn the
organisation his responsibility & authority includes as follows,
2. Overall responsible for implementation of quality management system in the
organisation.
3. To organise management review meeting.
4. To prepare documents as per requirement of TS ISO9001 with concern person.
5. To prepare master list of documents.
6. To maintain record of issue of documents.
7. To maintain record of document changes.
8. Preparation of internal quality audit plans.
9. To conduct internal quality audit as per internal quality audit plan.
10. Interaction with external agencies likes certification bodies, consultant etc.
11. Responsible for quality management system related nonconformance.
12. To identify training needs of all employee with concern department head.
13. Preparation of training plans & organise training activity as per plan.

G] Designation: Purchase Incharge:

1. Preparation of purchase order.
2. To follow up with supplies for procurement of items
3. To maintain list of acceptable suppliers.
4. To inform supplier about discrepancies purchase items
5. To maintain purchase item specification.
6. Periodic rating of suppliers.

H] Development In charge:
1. Manufacturing of tooling required for new jobs.
2. Inspection & testing of new component.
3. Preparation of documents for new job development.
4. To rectify problems observed in pilot lot/ sample

I] Workers:
1. To carry out production as per instructions given .
2. To do visual inspection during production to bring NC Product in notice.
3. Maintain good housekeeping.
4. To do productive maintenance.

Page 26 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QM/13
ISO Section 5.5.1
AND AUTHORITY
Rev. no : 00
Date : 01-01-2012
Page : 08 of 08

SR.
NO.
CLAUSE NO
PROPRIE
TOR.
MR MKT MTRLS QA PRD.
1. 5.3 P P P P P P
2. 5.5.1 P P P P P P
3. 6.1, 6.2 P P P P P P
4. 5.5.2 P P S S S S
5. 5.6 P S - - - -
6. 4.1, 4.2 P P P P P P
7. 5.2, 7.2 - - P S S S
8. 7.3 - - - - - -
9. 7.4 P - - P S -
10. 7.5.4 - - P S S S
11. 7.5.3 - - - P P P
12. 6.3, 6.4, 7.5 - - - S S P
13. 7.4.3, 8.2.4 - - - S P S
14. 7.6 - - - - P S
15. 8.3 - - - P P P
16. 8.5 P P P P P P
17. 7.5.1, 7.5.5 - - - P P P
18. 4.2.4 S P P P P P
19. 8.2.2, 8.2.3 S P S S S S
20. 6.2.2 P S S S S S
21. 7.5.1 - - - S S P
22. 8.1, 8.2, 8.3, 8.4 - P - - P -

DATE :01-01-2012
Name Designation
Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 27 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/01
ISO Section 4.2.3
TITLE: QUALITY SYSTEM
PROCEDURE FOR :
CONTROL OF DOCUMENTS
Rev. no : 00
Date :
Page :
01-01-2012
01 of 04
PURPOSE

To ensure quality system documents issued at METAL TECH INDUSTRIES. are properly
controlled and that modification to existing documents are approved by appropriate
authority prior to issue.

RESPONSIBILITY

It is the responsibility of Management Representative, to ensure that this procedure is
implemented. The MR is responsible for the control and updating of quality manual, quality
procedures and the related documentation. The Managing PROPRIETOR./GENERAL
MANAGER /General Manager approves the quality manual and the Quality Manager approves
the quality procedures
Sr
No
Procedure Resp. Doc/Format
Ref.
01 All information and data essential to be up-to-date for
effective functioning of the quality system are
identified as Documents.

Documents are grouped as follows :
i. Quality Policy
ii. Quality Objectives
iii. Quality Manual
iv. Organization chart
v. Operating procedures, METAL TECH INDUSTRIES
are Part of Quality Manual

MR Table Of
Content
page of
Quality
Manual
QM/01
vi. Customer Drawings
vii. Specifications and other technical documents
viii. Work instructions
ix. Forms and Registers
x. Documents of External Origin
xi. Process sheets, Work Standards

MR All
Documents
are mention
in List of
Formats in
QF/MR/01
02 A Master List of format is maintained by MR. The list
contains the all formats identified by format no.
When this formats are filled by relevant information,&
organization are used for reference purpose for effective
QMS process.

List of
Formats in
QF/MR/01

-------

03

Type of Documents / Record are identified as Doc. / Record
in master list of formats.

MR

Page 28 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/01
ISO Section 4.2.3
PROCEDURE FOR :
Rev. no : 00
Date :
Page :
01-01-2012
02 of 04

Sr
No
Ref.
03 All Manual, QSP
All Manual, QSP are document controlled through table of
contents QM/01. Each page of Manual is identified by Doc
no., revision no., & revision date.
MR
Manual-QM-
01
04 The Master List of Formats contains
Format Number, Format Rev no., Format effective date,.
Issued To, Document/Format, & if Document, revision no.&
revision date of that document. All details are mention in
master list of formats.

All the mention in master list of formats as Doc. are
identified as document

Every Documents contain Rev. No, Rev. Date, & DCN no.
when document changes or modified for adequacy

MR List of
Formats in
QF/MR/01 &
Documents

All
Documents
are
identified as
DOC. in
Master list
of Format

05 Document Issue:
MR issues internal as well as external documents in a
controlled manner. Original copy is stamped as MASTER
COPY by blue colour on back side of the document. Master
copy of all the documents is maintained by MR.

Further issue of the master copy for reference will be done.
Photocopies of the Master Copy are distributed by stamping
them in RED colour ink as CONTROLLED COPY on front
side of the document.

MR All
Documents

A master List of forms and formats is Maintained to indicate
the revision status of the document and the copies
distributed.

MR List of
Formats in
QF/MR/01

This list is updated whenever a new revision is introduced
into the system. It is ensured that the current revision is
available at the point of use.
MR

Page 29 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/01
ISO Section 4.2.3
PROCEDURE FOR :
Rev. no : 00
Date :
Page :
01-01-2012
03 of 04

Sr
No
Ref.
06 EXTERNAL ORIGINE DOCUMENTS
External Documents are also controlled and distributed in the
same manner .A separate List of forms and formats is
maintained for documents of External Origin.
for example Standards
i) for Raw material, Testing, Reference books &
manuals , customer supplied formats & formats,
Customer approval, Customer standards related
to product, process
ii) Customer Drawings and / or specifications,
Customer PO

MR List of
External
Documents
in Format
QF/MR/03

Customer
PO as per
List in
QF/QA/01
All Standards of external origin, are controlled by the
MR. Standards of external origin are reviewed and
updated yearly on the basis of BIS catalogue & Or
Updating authority agency.

MR
07 Document and Data Approval and Issue:

MR
All Documents are prepared by respective department head.

Prior to issue, the documents are reviewed for adequacy and
approved by MR. The issue is maintain as per Sr No:05
List of
Formats in
QF/MR/01 &
all List
08 Document and data change:

MR
All Documents are identified for adequacy or correctness by
its document rev no & document revision date along with the
Document change note .
Respective dept. head changes the required document, along
with the Document Change Request. MR reviews the
document & if adequate, approves the DCR & Document.
MR ensures before the issuing the latest document to user,
that all previous versions of documents from all locations are
stamped as OBSOLETE COPY in red colour
MR also ensures that DCR no, Rev Date, Rev No is correct on
documents. Same is updated in Master list of Formats
Document
Change
Request
QF/MR/02

List of
Formats in
QF/MR/01

All revised documents are issue as per Sr No: 05 of this
procedure

MR ---

Page 30 of 59

METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/01
ISO Section 4.2.3
PROCEDURE FOR :
Rev. no : 00
Date :
Page :
01-01-2012
04 of 04

Sr
No
Ref.
09 FORMAT CONTROL

All Formats are revised are updated for its revision no, rev
date along with the DCR(Document Change Request)

MR ensured that the current revision of format is available at
the point of use.

MR
List of
Formats in
QF/MR/01
& Document
Change
Request
QF/MR/02

10 DOCUMENTS STORED IN PERSONAL COMPUTER

Documents such as drawings, cad data, customer
specifications stored on personnel computers are controlled
by the concerned engineer/manager. Such data is protected
by password and should not have unauthorized access.

Where the Software based programmed installed , backup of
Software will be taken. All Software Original CD, Backup will
be stores in Lock & Key.

Regular back up is taken to avoid possibility of documents
and data due to breakdown/corrupt.

MR &
Dept.
Heads

List of
Formats in
QF/MR/01

Backup /
Storage of
License
Copy

DATE :01-01-2012
Name Designation
Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR & PROPRIETOR.

Page 31 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/02
ISO Section
4.2.4
PROCEDURE FOR :
CONTROL OF RECORDS
Rev. no : 00
Date :
Page :
01-01-2012
01 of 01

Sr
No
Ref.
01 Quality records will be scrutinized with respect to legibility and
clarity. Records are suitably, indexed / numbered, filed and
stored in proper place by indicating Name of Record, File No.,
Document Number (where applicable), Format Number,
Retention Period,
Dept.
Head
All Retention
Records
Filing
System

02 The records will be indexed and properly filed ensuring easy
retrievability. Where there are many files containing same
record, Volume Number may be used to denote connectivity
between files
Dept
Head

03 Retention period for each quality record will be established in list
of Formats. On expiry of retention period specified in the list,
quality records are disposed. Such disposal is done periodically.
The retention periods are decided on the basis of customer,
functional, legal and the Government requirements, importance
of activity and data in future. Where applicable, quality records,
METAL TECH INDUSTRIES are contractually required for
evaluation by the customer or the customer's representative,
are identified, controlled and maintained for an agreed period.

MR &
Dept
Head
Retention
Period as
mention on
List of
Formats in
QF/MR/01
04 GOVT RULES, REGULATION, EXCISE DOCUMENTS.
Generally the all Govt. related documents such as excise
Challan, balance sheet, Govt. licenses, Communication willm
kept 3 years after generation.

Records METAL TECH INDUSTRIES are not to be disposed, even
after expiry of retention period (for various reasons such as
legal exposure, risk coverage, anticipated governmental
legislation and regulation, etc.) will be identified by the
PROPRIETOR., stored separately.
Authorized personnel will dispose quality records other than
Special .

MR &
Dept
Head
Special
Records as
per Govt.
Rules &
Regulations
(Min. 3
years)

05

Upon expiry of the retention period, shredding destroys Quality
Records
MR &
Dept
Head
frequency
mention in
List of
Formats in
QF/MR/01

DATE :01-01-2012 Name Designation Signature
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 32 of 59

METAL TECH
INDUSTRIES Gat
No. : 138,

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/03
ISO Section
5.6.1, 5.6.2,
5.6.3
PROCEDURE FOR : MANAGEMENT
REVIEW MEETING
Rev. no : 00
Date :
Page :
01-01-2012
01 of 02

Sr
No
Ref.

MRM in
QF/MGT/03
once in
Three Month

Interoffice
memo for
MRM along
with Agenda
Points &
Dates
01 To ensure the continuing suitability, adequacy and the
effectiveness of the quality management system,
management review meeting is conducted once in a THREE
MONTH. Managing PROPRIETOR. chairs the management
review meeting.

The management review meeting is scheduled and arranged
by MR. MR informs to all members of MRM regarding the
meeting.

Minutes of management review meeting are prepared and
circulated to all the concerned by the MR , Including actions
decided in the meeting. MR maintains all management review
records.

Apart from schedule, the on emergency basis,
PROPRIETOR./GENERAL MANAGER may call
management review meeting.

PROPR
IETOR.
/ & MR
02 The members of management review are
1. PROPRIETOR./GENERAL MANAGER, 2. Dept Head & , 3.
Staff Members.
Meeting
Member
03 MRM must be conducted on following agenda
5.6.2 REVIEW INPUT
The input to management review shall include information on
a. Results of Internal & External audit
b. Customer feed back including complaints
c. Process performance and product conformity
d. Status of preventive and corrective actions
e. Follow up actions from previous management reviews
f. Changes that could affect the quality management
system
g. Recommendations for improvement
h. Review of Quality Policy and quality objectives
i. Business plan
PROPR
IETOR.
, MR &
Dept
Head
Meeting
Agenda

IQA
Summary in
QF/MR/08

Customer
Complaint in
QF/QA/11

Inhouse NC &
CAPA in
QF/QA/10, 12

Business plan
in QF/MGT/01

KPI Trend in
QF/MGT/02

Page 33 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/03
ISO Section
5.6.1, 5.6.2,
5.6.3
PROCEDURE FOR :
MANAGEMENT REVIEW
MEETING
Rev. no : 00
Date :
Page :
01-01-2012
02 of 02

Sr
No
Ref.
04 The functional Heads prepare and submit appropriate data to
PROPRIETOR./GENERAL MANAGER for discussion in the
meeting. Any constraint or problem area reported is also
discussed.

Changes in the QMS , METAL TECH INDUSTRIES are expected
or have been carried out are discussed in order to provide
necessary resources to ascertain the suitability.

PROPR
IETOR.
, &
Meetin
g
memb
ers
MRM in
QF/MGT/03
05 The output of Management review is action plan.
The output includes any decision and actions taken related to
a. Improvement of the effectiveness of quality
management system and its processes
b. Improvement of product related to customer
requirements
c. Resource needs

PROPRI
ETOR.,
MR &
Dept
Head

MRM Action
Plan

Revised KPI
Target in
QF/MGT/02
06 Action Plan
Any pending actions, not meeting the targets and or quality
objectives will require a detailed action plan to meet the
requirement or targets given by management.

A Detailed action plan will be made on the basis of 5W-1H
basis (What->Why->Where->When->Who & -1H(How)
or WHY-WHY Analysis, OR 8D to fulfill the targets. The
action plan includes the responsibility & target date of
completion.

MR &
Dept
Head
Action Plan
in MRM
QF/MGT/03

or

in Continual
Improveme
nt Projects
QF/MR/11
or
CAPA in
QF/QA/12
07 The action plan is distributed to all committee members.
The action plan is monitored for implementation of decisions
as per the targets. The feedback on the status is discussed
once in a month.

08 MR maintains the record of MRM in minutes of MRM

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 34 of 59

METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/04
ISO Section 6.1, 6.2, 6.3,
6.4
PROCEDURE FOR :
Resource management,
and Trainings
Rev. no : 01
Date :
Page :
01-01-2012
01 of 03

Sr
No
Ref.
01

02
RESOURCE MANAGEMENT

The company determines, provides & maintains the
infrastructure needed to achieve conformity to product
requirements . Infrastructures includes (as applicable)
a) building, work space & associated utilities
b) process equipment (List of Machine QF/PRD/01 ),
(List of Instrument & Gauges )- QF/QA/04
c) supporting devices (telephone, Fax & Mobile )
d) List of Employee in QF./HR/01

The company determines & manages work environment needed
to achieve conformity to product requirements by virtue of
a) proper lighting arrangement

b) adequate resources

c) Proper housekeeping

d) Adequate natural air ventilation.

e) Proper drinking water availability

PROPR
IETOR.
, & All
Dept.
Head

Adequacy of
Plant,
Facility,
Resource to
meet the
Product &
Customer
Requirement
in
Development
Enquiry
Register
In
QF/MGT/05

List of
Machine in
QF/PRD/01

List of
Instrument
& Gauges in
QF/QA/04

List of
Employee in
QF/HR/01

03 In case any of machines, equipment, etc. facilities are expected
to be stored Organization & not in use for a period beyond one
month, the facility status is indicated by means of Not In Use
tags, boards etc. Concerned Department is responsible for the
cleanliness and damage protection of such a facility. The
Maintenance Department is responsible for preservation of the
facility by appropriate means such as oiling, greasing, covering,
etc., as applicable
Maint.
Dept.
Head
NOT IN USE
Tag

Page 35 of 59
METAL TECH
Dist.Pune-411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/04
ISO Section
6.1, 6.2, 6.3,
6.4
PROCEDURE FOR :
Resource management,
and Trainings
Rev. no : 01
Date :
Page :
01-01-2012
02 of 03
`
Sr
No
Ref.
04 Machine Maintenance

The List of Machine is maintained.

Prod.
Head
List of
Machine in
QF/PRD/01,
05 In case of machine and / or equipment (facility) related
problem, Breakdown Memo & or Verbal Intimation must be sent
to the Maintenance department.

All Breakdown time is recorded from start to completion of
Maintenance are recorded on Daily production report.

Once the maintenance job is completed the facility must be
checked for suitability. Any part replaced during the breakdown
is recorded in Machine History Card, & is prepared machine-
wise.

Prod.
Superv
isor

Maint.
Engr./
Superv
isor
Breakdown
Memo,
Communicati
on

Record
Breakdown
in Machine
History Card
in
QF/PRD/03

---------
06 Preventive Maintenance

Weekly, Monthly, Quarterly Preventive Maintenance Checklist
are prepared based on technical known things, past experience
and manufacturers recommendations.
Maint.
Engr./
Superv
isor
Annual
Preventive
Maintenance
Plan Cum
Record
QF/PRD/02
Machine-wise Daily, Weekly, Monthly, Quarterly, & Half yearly
PM Check points are designed to cover all known maintenance
aspect of particular machine.

The frequency of PM will be based on the usage & criticality of
machine.

Preventive Maintenance Schedule is worked out based on the
Checklists. Planned Preventive maintenance is carried out as per
the PM Schedule.

Checklists of PM activity may be reviewed and appropriately
revised based on analysis of observations during Preventive /
breakdown maintenance.

07 Safety Equipment :
As per Govt. Rules & Regulations, Fork List, & Pressure Vessel
are calibrated once in Year.
Initially where the manufacturer supplied the Certification of
compliance, will be treated as Calibration Once in Year after the
equipment taken for use.

Page 36 of 59
METAL TECH

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/04
ISO Section
6.1, 6.2, 6.3,
6.4
PROCEDURE FOR : Resource
management, and Trainings
Rev. no : 01
Date :
Page :
01-01-2012
03 of 03
Sr
No
Ref.
07 HUMAN RESOURCE & TRAINING

Training is an essential element of Quality Policy of the
company. The company is dedicated to provide training to
each employee and to empower him to make the best
possible contribution to improve quality and performance in
the respective area of responsibility.
HR
Head

08 Every person must be trained to perform his work through
training in operating, inspecting instructions relevant to the
work, training in the relevant portion of quality system
inclusive of Quality Policy, relevant Quality Objectives and
Targets.

09 Training Activity is planned by HR Department. The
department planned training as per list of employees..

LIST OF
EMPLOYEE
QF/HR/01
10 The minimum level of competence including skills,
experience and qualifications needed for specific jobs in
specific functions are defined in the Skill Matrix.

Employee
Qualification
& Comp.
Criteria in
QF/HR/02
11 Determines the necessary competence for personnel
performing work affecting product quality. Accordingly skill
matrix will be prepared
HR
Head
Comp.Matri
x Evaluation
in QF/HR/03
------
12 The areas where required improvement or competency
required, training plan will be made.
Annual Training plan to be prepared for satisfy these needs.
Annual
Training
plan
QF/HR/04
13

14
As and when an employee is taken on roll, an Employee
History Card is generated. The card is maintained till the
employee is in service.
Training will be recorded in Employee training card. It is
ensures that the personnel are aware by training. The
effectiveness of training will be evaluated in training card.
History Card maintains the maintains appropriate records of
education, training, skills & experience

All Training are evaluated for the effectivess based on
exam, on job knowledge working, or interview. Same is
updated in employee history card.
Employee
Training
Record
QF/HR/05

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 37 of 59

METAL TECH

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/05
ISO Section
7.1, 7.2
PROCEDURE FOR : PRODUCT
REALIZATION, CUSTOMER
RELATED PROCESS, CUSTOMER
COMMUNICATION
Rev. no : 00
Date :
Page :
01-01-2012
01 of 03

Sr
No
Ref.
01
7.1 Planning Of Product Realisation:
Company has planned & developed process needed for
product development. During development of new product
technical parameter is reviewed for adequacy of existing
processes. If existing processes are not found adequate then,
provision is to be made to fulfill requirement of new product.
PROPRIETOR./GENERAL MANAGER review the adequacy &
effectiveness of following,

Machines & Equipments.
Documentation.
Product specifications.
Inspection & testing requirements.
Tooling requirements.
Records requirements

If any ambiguity is observed in the requirements, the
customer is contacted and differences are resolved. It is
ensured that the capability to manufacture as per customer
requirements exists

The new product development is a planned and reviewed at
appropriate stage. Accordingly, Control Plans are prepared.

PROPR
IETOR.
&

Develo
pment
Team
Feasibility in
Product
Manufacturin
g
Development
Enquiry
Register in
QF/MGT/05

Product
Requirement
in
QF/QA/01&
QF/QA/07
02 Customer Related Process(7.2)
7.2.1 : Determination of requirement related to
product
The company determines :
a) requirements specified by the customer, including
the requirements for delivery & post delivery
activities , stated on customer P.O. , customer
schedule ,customer drawing, customer Amendments
for regular products .

PROPR
IETOR.
&

Develo
pment
Team
Review of
Customer
PO(Including
Terms,
Condition),
Drawings,
Specification
s Schedule

Page 38 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
Dhanore(Alandi),
Tal. Khed,
Dist.Pune-411015

QUALITY MANAGEMENT SYSTEM
MANUAL
Doc no.: QSP/05
ISO Section 7.1, 7.2
TITLE: QUALITY SYSTEM PROCEDURE
FOR : PRODUCT REALIZATION,
CUSTOMER RELATED PROCESS,
CUSTOMER COMMUNICATION
Rev. no : 00
Date :
Page :
01-01-2012
02 of 03

Sr
No
Ref.
02 b) Requirements not started by the customer but
necessary for specified or intended use, where known.
c) Statutory & regulatory requirements related product,
and
d) Any additional requirements determine the
company such as preparation
Where the customer does not provide any written
evidence of the requirements, such requirements are
documented and confirmed before accepting.

PROPR
IETOR.
&

Develo
pment
Team
Despatch
Requirement,

Product
Requirement
in
QF/QA/01, &
QF/QA/07
03

04
7.2.2 : Review of requirements related to the
product

The company reviews the requirements related to the product
with respect to availability of resources and customer
specifications.

The company ensures that
a) product requirements are defined
b) contract or order requirement differing from those
previously expressed are resolved &
c) The company has ability to meet the defined
requirements .

This done by virtue of contract review . The records of the
results of the review and action arising from the review are
maintained for each customer.

Where the customer do not provide documented statement
of requirements, the customer requirements are conformed
by the company before acceptance in writing through letter

Records of such reviews and subsequent actions
resulting out of the review are maintained. Feasibility
review is done for new / Modified components.

Engineering changes
Where the customer / Our Design is changed , following issues are
to be reviewed & resubmitted the PPAP to customer.
a) Change in design(Dimensional), b) Change in Supplier, c)
Change in Machine, d) Change in Location, e) Change in Material,
f) Change in Manufacturing Process, & g) Change of RM

PROPR
IETOR.
&

Develo
pment
Team
Acceptance of
Purchase
Order,
Contracts,

Review of
Drg,
Specification,
Mtrls, Qty,
Terms
Condition,
Rejections
Targets

Development
Enquiry
Register
QF/MGT/05

Acceptance of
Contract,
Purchase
Order

Letter

Acceptance of
Order, PO,
Contracts

Page 39 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,
Dhanore(Alandi),
Tal. Khed,
Dist.Pune-411015

QUALITY MANAGEMENT SYSTEM
MANUAL
Doc no.: QSP/05
ISO Section 7.1, 7.2
TITLE: QUALITY SYSTEM PROCEDURE
FOR : PRODUCT REALIZATION,
CUSTOMER RELATED PROCESS,
CUSTOMER COMMUNICATION
Rev. no : 00
Date :
Page :
01-01-2012
03 of 03

Sr
No
Ref.
05

06

07

08
All Product Developed, are followed as per Customer
Guidelines.

7.2.3 Customer communication

Company determines & makes provision for communication
with customer regarding product informations (TC, PDIR,
Deviation), inquiries, Customer feedback, including customer
complaints, enquiries , Acceptance of Contracts,
Communication may be by one or more of the following
means,
Telephonic.
E-mail.
Letters
Personnel meeting & discussion

If required by the customer, communication is carried as per
customer specified/ prescribed format.

Customer satisfaction survey is conducted to know the
expectations of customers if found the customer is
unsatisfactory corrective action is taken and
communicated to customer

PROPRI
ETOR.
&

Develo
pment
Team
--

Customer
Feedback

Customer
Specified
Format / List
of External
Documents in
QF/MR/03

Customer
satisfaction
survey in
QF/MGT/04

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 40 of 59
METAL TECH
138, Dhanore(Alandi),
Tal. Khed, Dist.Pune-
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/06
ISO Section 7.4.
PROCEDURE FOR : PURCHASING
,SUPPLIER SLECCTION, APPROVAL &
RECEIPT INSPECTION
Rev. no : 00
Date : 01-01-2012
Page : 01 of 04

Sr
No
Ref.

01
7.4 PURCHASING

1. SUPPLIER SELECTION/APPROVAL PROCESS
Subcontractor supplying any item mentioned in the scope of this
procedure, whose performance has been acceptable during past six
month or more period of time before 1
st
Jan 2012, is automatically
considered as Approved Subcontractors of the company. Their
names and product / service supplied by them are registered in the
List of Approved Subcontractors.

Head
Materia
ls/
Purcha
se

List of
Approved
Supplier in
QF/PUR/01

02

New Supplier Selection & Registration
Suitable controls are exercised on the suppliers in order to ensure
that the purchased product meets all the specified requirements.

Organization.le registering new supplier as approved supplier the
Extent of Control to be exercised by the company by a), b)

b) Selection of Supplier is decided based on the
1. Nature of product concerned,
2. type of purchase,
3. criticality of the input with respect to product quality
and product safety,
4. Past experience based on performance of
subcontractor,
5. Subcontractor development status, etc.
c) After getting the satisfactory acceptance, QA person will
audit the supplier for its other compliance verification as per
the Supplier audit checklist

Supplier is approved if get score in Selection audit more than
85%. All the approved suppliers are addressed in List of
approved Supplier List.

Re-evaluation of supplier is done in case the supplier rating (3
Monthly) goes below 85 %. The re-evaluation is done with help para
b) as mention above cum record for Supplier Assessment

Head
Materia
ls/
Purcha
se

Supplier
Assessment
&
Registration
form in
QF/PUR/04

Supplier
Audit Report

List of
Approved
Supplier in
QF/PUR/01

02 7.4.2 Purchasing Information: The suppliers are rendered
adequate purchasing information in Purchase Order so as to
ensure that all the requirements of the product are communicated
and understood.
purchase order, includes description of the product, delivery terms,
commercial terms, legal and other requirements as applicable for
particular purchases. Refer Purchase Order. Purchasing is done
from the approved suppliers only
Head
Materia
ls/
Purcha
se
Supplier
Purchase
Order in
QF/PUR/03

Page 41 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/06
ISO Section
7.4.
,RECEIPT INSPECTION
Rev. no : 00
Date :
Page :
01-01-2012
02 of 04

Sr
No
Ref.

02

Purchase order is raised to approve suppliers. Purchase order to
be raised for item costing above Rs. 5000/-
Purchase order gives details to supplier about the following,
2. Product specification .
3. Delivery requirements.
4. Rates.
5. Regulatory requirements.
6. Documentation requirements.
7. Inspection & testing of product.
8. Payment terms.
Purchase order is reviewed & approved by Purchase Head for
adequacy, before issue.

For suppliers of raw material & machining subcontractors, purchase
order is raised once in a year & schedule is informed time to time.

Purchase
Order in
QF/PUR/03

Supplier
Schedule
03 Modified /Changed specification of Product
As and when required and on revision of relevant drawings,
specifications / standards, and control plans, the Materials and
Purchase In-charge obtains controlled copies from M.R. and issues
to concerned subcontractor(s).

Specification of Changed or Modified products communicated
through Modified Drawings, BO, OL, and Control Plan. Records are
maintained of such issues of product specification in PO, Letter, or
Issue Register as appropriate

Obsolete copies are destroyed by subcontractors

QA/Sto
re/Purc
hase
Engr.
Subcontracto
r Drawing
/PO/BO/OL
Plan Issue
Register

Recall Old
Specification
Via Revised
Purchase
Order
04 Material Inward: All Inward Material are recorded in Inward
Register. GA Number, Receipt Date Supplier Challan No, & Supplier
Inspection report(Dimensional as well as Raw Material TC number
should be recorded.

On Every receipt of Material Store Asst. will verify the adequacy of
required Challan, availability of supplier Qty as per Challan,
Purchase Order, Qty as per Challan, Availability of Inspection report
& Raw Material Test Certificates.
Store Asst. handover the Inspection Report & Raw Material TC to
QA for Further Inspection process.
Store
Assista
nt
Material
Inward
Register in
QF/PUR/02

Page 42 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/06
ISO Section
7.4.
,RECEIPT INSPECTION
Rev. no : 00
Date :
Page :
01-01-2012
03 of 04
05 Verification of Purchased Product:
a) Products are inspected as per sampling plan in QF/QA/03&
Control Plan(RM/BO/OL) in QF/QA/09, the evidences are
recorded in Incoming Inspection Report(RM/BO/OL)

QA
Engine
er
Incoming
Inspection
Report in
QF/QA/09, Or
Deviation in
QF/QA/13

05
b) Any non dimensional Or non-productive (Consumables like
oil) are inspected as per the Challan / brand name & nature
of use. The verification remarks as per the inspection results
are noted in Material Inward Register. Accepted material is
stamped backside of supplier Challan Or in Goods Inward
Register.

c) In some cases verification of Receipt Product may be done
during trial run processing at the company (in case of
tooling, Machine Parts-Elect. & Mech. etc.)

d) All accepted material / Rejected / Under Hold material are
kept with respective Tag.

e) NC Product : During the Receipt inspection any observed
non Conformance which not meet the customer
requirement(Dimensional, Profile, Raw Material) are
registered in Product NC Report in QF/QA/08. Same is
communicated to Supplier.

QA Incharge will verify the all actions taken Or Proposed by
supplier. After the successfully completion of action QA
Incharge will close the NC along with objective evidences.

Material
Inward
Register in
QF/PUR/02 &
GIN in
QF/QA/09

Accept /
Rejected
/Hold Tag

Product NC
Report in
QF/QA/10,

Supplier
CAPA,
Minutes of
Meeting

Page 43 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/06
ISO Section
7.4.
,RECEIPT INSPECTION
Rev. no : 00
Date :
Page :
01-01-2012
04 of 04

Sr
No
Ref.
06 The extent of control exercised on OUTSOURCED may be
through one or more of the following:

a) Supplier Audit: All Supplier are audited as an when supplier
rating is below 85% disqualify or Re Audit is planned to
compliance to non conformance raised in audit.

b) Supplier Performance Monitoring: The suppliers are
monitor their performance based on their supplied quality,
Delivery, & service. Supplier Performance will be
monitored ONCE in a QUARTER. The suppliers who are not
consistent are asked to improve their performance and
necessary help and guidance is given by ORGANIZATION.

Supplier Audit
Plan in
, Minutes of
Meeting

Supplier
Rating
Summary in
QF/PUR/05

07 The incoming material is not issued to production unless it is
inspected and accepted. All Material will be identified by Tag.

Material
Identification
Tag. In
QF/QA/03

08 Inventory, Re Order & Issue :
All Material are monitored through Material Stock register,
Maximum, & Minimum Level Define in Stock Register. According the
max. & min. Level material is Order / Schedule to supplier is raised.

During the Issue of Material FIFO(First In First Out ) System
is maintain( By GIN)
Store
Asst.

Stock register
QF/PUR/05

Note :
1. Presently customers do not carry out any verification
activity at our suppliers premises.
2. Presently we dont have any customer supplied
material.
3. Presently we procure only Chemicals, Heaters, Oil etc.
all are non dimensional material. Are material are
verified its requirement based on its use during the
production. Hence all material is accepted / rejected
on GIN /Good Inward Inspection Report (QF/QA/09)
4. Ref . QSP/15 for CAPA

Prepared &
Approved By:
Mr.Balasaheb. Shendage MR &
PROPRIETOR.

Page 44 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/07
ISO Section 7.5
TITLE: PRODUCTION AND SERVICE
PROVISION
Rev. no : 00
Date :
Page :
01-01-2012
01 of 01

Sr
No
Ref.
01 7.5.1 Control of production and service provision

The organization is plan and carry out production and service
provision under controlled conditions.

Controlled conditions shall include, as applicable,

i) The availability of information that describes the
characteristics of the product Ref. QSP/05, QSP-
10

ii) The availability of work instructions(Work
Instruction QF/MR/11, List of WI-QF/MR/09), as
necessary,

iii) The use of suitable equipment,(List of Machine
QF/PRD/02, List of Measuring Devices-QF/QA/12)
Ref QSP/04

iv) The availability and use of monitoring and
measuring equipment, Ref.: QSP-09

v) The implementation of monitoring and
measurement Ref. QSP/10, and

vi) the implementation of product release, delivery
and post-delivery activities. Ref QSP/05

7.5.2 Validation of processes for production
and service provision : Refer QSP : 07

QSP/05
QSP/10

Work
Instruction

QSP/04

QSP/09

QSP/10

QSP/05

QSP/07

02 7.5.3 Identification and traceability, Preservation of Product :
Refer WI

Work
Instruction

03 Customer property : Presently No Customer Property except
PO
---
04 Control of monitoring and measuring equipment : Refer QSP
/07
QSP/07

Prepared &
Approved By:
Mr.Balasaheb. Shendage MR &
PROPRIETOR.

Page 45 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/08
ISO Section
7.5.2
PROCEDURE FOR : VALIDATION
OF PROCESS FOR PRODUCTION
AND SERVICE PROVISION
Rev. no : 00
Date :
Page :
01-01-2012
01 of 02

Sr
No
Ref.
01

02

03

SPECIAL PROCESSES:
Processes where the output cannot be fully verified by
subsequent inspection and testing of the product and
where processing deficiencies may become apparent
only after the product is in use.

These processes are specially controlled as per QSP for Special
Processes. Records are maintained for these processes
requiring qualification of process, equipment and personnel.

Following are the process identified as Validation of
Process(Special Process)
Sr.
No
Special Process Type of Control
1 ELECTOPLATING Time, Temp, Specific Gravity
2 NITRIDING Time & Temp

Definition of Qualification of Process:
A process is said to be qualified if the qualified personnel,
using specified production equipment, after operating the
process in the manner specified in the WI or Other
specification.

QUALIFICATION OF PERSONNEL, PROCESS AND
EQUIPMENT:
Personnel performing special process to be identified along
with the relevant manufacturing equipment .

For qualification we conduct series of experiments with
varying process parameters for all combination of machine &
operator and type of Joint and test outcomes of the Qualified
operating range. The conditions, which give us acceptable
output, are set as operating conditions and whenever the
process is run, the operating conditions and operator and
machine combinations strictly followed.

Page 46 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.:
QSP/08
ISO Section
7.5.2
PROCEDURE FOR : VALIDATION
OF PROCESS FOR PRODUCTION
AND SERVICE PROVISION
Rev. no : 00
Date :
Page :
01-01-2012
02 of 02

Sr
No
Ref.
04

05

06

07

08

09
The Special process equipments(Machines) are identified in
List of machine

All machine are calibrated Or validated for ensuring the
machine input required and actual output, to ensure machine
can used for the desired output range.

Qualification of Process
Qualification of process is done as series of experiments with
varying process parameters The conditions, which give us
acceptable output, are set as operating conditions. All the
data is recorded in Procedure Qualification Record(and
'Procedure Qualification Record(Welding/ PVC Coating)

Operator Qualification :
With the qualified operating range of process parameter, for
which the process is qualified are consider for operator
qualification.
The result of Operator qualification will be maintain.

List of qualified Operators will be maintain & ensure the
qualified operator is performing the operations in special
process.

All the Qualified range of operating will be documented in
Work instruction and displayed in shop floor to ensure the
setting parameter during the process.
Produc
tion

------
List of
Machines in
QF/PRD/01

Calibration
of machine

Procedure
Qualification
Record, for
Welding &
Coating in
QF/QA/02

Operator
Qualification
Report, for
Welding in
QF/QA/02

List of
Employee
in QF/HR/01

Work
Instruction

List of
Employee
in QF/HR/01

Page 47 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/09
ISO Section 7.6
PROCEDURE FOR : CONTROL OF
MONITORING AND MEASURING
EQUIPMENTS
Rev. no : 00
Date :
Page :
01-01-2012
01 of 01

Sr
No
Ref.
01

02

03

05

06

07

08

09

10

All Measuring Equipments which directly affect Product
Quality, used for control of process parameters as well as
tooling is identified for calibration.
The list is maintained.

Calibration frequency is determined considering the accuracy,
precision and robustness of the equipment, the methods,
environment and extent of use as well as past experience.
Based on frequency decided, Calibration Plan is made and
followed.

Inspection, measuring and test equipment are kept in
respective boxes / original packing wherever possible and
safeguarded from adjustment which would invalidate
Calibration setting,
Calibration of all inspection, measuring and test
equipments is carried out through outside agency.
Calibration certificates received from external lab will be
cross verified for the error. Based on the operating range,
type of measurement, or accuracy of measurement
acceptance of error will be decided. Same is recorded in
History Card. Same IMTE is identified if used in specific
operation, area, measurement.
History Cards are maintained for IMTE and Gages giving the
details about instrument ID and calibration status.

When IMTE is found to be out of calibration, Identified by
Out of Calibration tag. Such IMTEs prevented from usage.

IMTE beyond repair will be scrapped.

If agreed contractually, calibration data is made available to
customer.
QA
Head/
Engr.
List of
Inspection,
Measuring &
Test
Equipments
QF/QA/04

Yearly
Calibration
Plan
QF/QA/05

Handling of
IMTE as per
Work
Instruction

Outside Lab

Tag

IMTE
History Card
in QF/QA/06

--

--

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 48 of 59
METAL TECH
INDUSTRIES Gat
No. : 138,

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/10
ISO Section 8.2.1,8.2.3,8.2.4
PROCEDURE FOR : MONITORING
AND MEASURING OF PROCESS,
PRODUCTS, CUSTOMER SATISFACTION
Rev. no : 00
Date :
Page :
01-01-2012
01 of 02

Sr
No
Ref.
01

MONITORING AND MEASURING OF PROCESS,
PRODUCTS

In all Stages of Manufacturing, product & process
requirements are identified in Work Standard / WI /QAP/
Quality Plan/ Control Plans as required

1.A Receipt Stage

1. All Receipt material are inward in inward register.
The Product related requirement is verified as per
Work Standard, Inward Material Quality Plan

2. Verification of inward material is done as per
Control Plan

3. Record the observation in Receipt Inspection
Report

4. All Non Conforming material disposition done as
per QSP-11, QSP-13

Material
Inward
Register in
QF/PUR/02,

Receipt(BO/O
L/CSM)
in QF/QA/05

GIN / Goods
Inward
Inspection
Report in
QF/QA/09
02 1.B In Process Stage

All products in In Process stage is manufacturing as per
following documents, and includes Process and product
parameter required to perform the operations as mention
in respective Work Instruction
Inprocess Specification Document & Number
Production Cum Inspection Report For-all the work station will
be done as per respective operation Control Plan. The
verification/ Inspection will be recorded in the same

Machine Setting parameter as per respective machine Work
Instructions

1. All Non Conforming products not meeting
requirement are recorded in Inhouse NC Register

2. All Non Conforming material disposition done as
per QSP-12, QSP-15

In Process
Verified as
Specification
Mention in
QF/QA/01, &
QF/QA/07

Production
Cum
Inspection
Report in
Plating-
QF/PRD/06,
For Nitriding-
QF/PRD/05

'Inhouse NC
Register in
QF/QA/10'

& CAPA in
QF/QA/12

Page 49 of 59
METAL TECH
INDUSTRIES Gat
No. : 138,

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/10
ISO Section 8.2.1,8.2.3,8.2.4
PROCEDURE FOR : MONITORING AND
MEASURING OF PROCESS, PRODUCTS,
CUSTOMER SATISFACTION
Rev. no : 00
Date :
Page :
01-01-2012
02 of 02

Sr
No
Ref.
03 1.C Final Stage
All products in final stage is inspected as per following
documents, &respective work instructions
Customer drawings, Or MRS(Manufacturing release Sheet) or
Customer Approved QAP

All Non Conforming products not meeting requirement are
recorded in Inhouse NC Register

All Non Conforming material disposition done as per QSP-12,
QSP-15
QA
Insp. As
Product
Specification
mention in
QF/QA/01 Or
QF/QA/07

& Record in -
QF/QA/18
1.D All Products are Inspected for Layout (Drawings
Dimensions as an when customer required.

Layout Insp.
Report

04

05

MONITORING AND MEASURING OF CUSTOMER
SATISFACTION

1. Customer satisfaction survey is conducted to know the
expectations of customers related to customer
satisfaction in service, Quality, & Delivery along with any
future expectation.

2. Customer satisfaction survey / Interview is conducted
ONCE IN A YEAR from identify potential customer to
collect customer requirements.

3. The target for achieving minimum CSI is defined in the
Quality Objectives(Key Performance Indicators) Where
the Customer satisfaction is below the level, Cause &
Effect analysis is done to overcome customers
dissatisfaction areas. The detail action Plan is prepared to
achieve the customer satisfaction level.

4. Customer is informed regularly about action taken &
customer response about effectiveness is collected.

5. Every Customer Satisfaction/ Dissatisfaction along
with the actions are discussed / review in MRM

Monitoring & Implementation of Engineering
Changes.
Any Change in Design should be validated through
a) Document Change Note(With Reason)
b) Development Feasibility through Development
enquiry register
c) APQP Guidelines
d) Resubmission of PPAP

Prop.

Customer
Satisfaction
Survey
Form in
QF/MGT/04

Cause &
Effect
Analysis in
QF/QA/12

Customer
Feedback
MRM
in/MGT/03

Engineering
Change
Document
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 50 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/11
ISO Section 8.2.2
PROCEDURE FOR : INTERNAL
AUDIT
Rev. no : 00
Date : 01-01-2012
Page : 01 of 02

Sr
No
Ref.
01 INTERNAL AUDIT PLANNING

a) Annual audit plan is prepared in advance for internal
auditing. Audit schedule is prepared on the basis of Annual
Audit Plan.

b) All functions are audited every 6(Six ) Months

c) All IQA cover all shifts.

d) Additional emphasis in terms of additional audits is given
where quality activities are terms of additional audits is given
where quality activities are complex, requirements are
stringent and customer complaints are high.

All Auditors and Auditee should inform the audit
schedule 8 days before through Internal Quality Audit
Circular in QF/MR/05

MR

Annual
Internal
Quality
Audit Plan
QF/MR/04

Additional
/Resular
Audit in
Internal
Quality
Audit
Circular in
QF/MR/05
02 CHECK LIST

a) Each procedure is audited point by point for adequacy and
compliance. The Detailed Audit Checklist is used for auditing.

IQA
Audito
rs

IQA
Checklist
QF/MR/06

03 IQA

a) Trained auditors who do not have direct responsibilities of
functions being audited conduct audits. Contract may prepared with
second party trained auditors to conduct the internal audits.

b) Audit is conducted every quarter as per schedule and
observations are recorded. Non conformance in audit are recorded
and issued to concerned persons.

c) Non conformities and audit summary report is discussed for long
term and short-term action for improvements. Follow up audit is
carried out to verify status and effectiveness of planned actions for
closing of non-conformities.

All
concer
ned
Auditor
s
Auditee
s

MR

External /
Internal
Auditor

IQA NC
Report
QF/MR/07

Annual IQA
Plan
QF/MR/04

Page 51 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/11
ISO Section 8.2.2
PROCEDURE FOR : INTERNAL
AUDIT
Rev. no : 00
Date : 01-01-2012
Page : 02 of 02

Sr
No
Ref.

c) Unscheduled audits are also conducted depending
upon seriousness of relevant incidences of product and /
or system problems. Such unscheduled
audits are decided quarterly in MRM.

MR ---
04 REPORTING
NC status is reported as per summary format in every MRM.

MR
Audit
Summery
Report
QF/MR/08
05 FOLLOW UP
Within every 15 working days follow up audit is conducted for
ensuring closing of NC and checking its
implementation/effectiveness. Such audits are recorded on
relevant NCR.

All
concer
ned

Corrective
Action
Report
QF/MR/07
06
REVIEW
a) The findings of all audits held during period are reviewed
in subsequent MRM. Record of pending NCs is available in
MRM. The status is available in respective NCR.

b) The analysis of internal as well as external audit is carried
out to determine the effectiveness of QMS. The internal
audits are planned and revised on the basis of status and
importance of activity.

c) The NCRs, analysis of external and internal audit findings
and actions are decided. Areas, functions, progress etc.
where the QMS is effectively implemented are highlighted.

d) The audit plan is revised as per the decision taken in the
meeting.

MR

MRM
QF/MGT/03

Annual IQA
Plan
QF/MR/04

Audit
Planning

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 52 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/12
ISO Section 8.3
NON CONFORMING PRODUCTS
Rev. no : 00
Date :
Page
01-01-2012
01 of 03

Sr
No
Ref.
OBJECTIVE : Applicable to Non - confirming product that does not conform to
specified requirements is prevented from unintended use , identified in receiving. in
process and at final Inspection.
SCOPE : Identify & prevent mixing up of non-conforming ones and disposition of NC
Products Specification.
01 Any material found at incoming, in-process or final stage of
manufacturing METAL TECH INDUSTRIES has not comply to
the product requirement, specification, or is suspected the
identity, or traceability, must be treated as nonconforming
materials and this procedure must be applied to them
QA/
PROD
ENGR.
NC
PRODUCT

02

03

IDENTIFICATION OF SUSPECT & N.C PRODUCTS AND
DOCUMENTATION

The identification of suspect / N.C products is done at all
stages of processes. by tag mentioning the following details

A] RECEIPT INSPECTION:
i. During incoming inspection suspect / NC products are
identified by tag and recorded on receipt inspection
reports.
ii. The NC Qty is recorded in Inward Register

iii. The NC product along with the reason communicates
to supplier.

iv. In Case of urgency the material is reworked at our
end. The cost of rework will be debited to supplier.

v. All the corrective & preventive action on the product
will be verified by QA Engr. At supplier end.

QA
ENGR.

QA
ENGR.

Pur.
Engr./
Inchar
ge

QA
Engr

Tag
&
Receipt
inspection
Report
QF/QA/09
Inward
Register
QF/PUR/02,

Debit Note,
letter, mail

Supplier
CAPA in
QF/QA/12

Page 53 of 59
METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/12
ISO Section 8.3
Rev. no : 00
Date :
Page :
01-01-2012
02 of 03

Sr
No
Ref.
04 B] INPROCESS & FINAL INSPECTION.

All the Material not comply to the product requirement,
specification, or is suspected the identity, or traceability, must be
registered in In house NC & CAPA Register

QA

In house NC
in QF/QA/10
& CAPA in
QF/QA/12
05 The Lot Identified as a Product For Rework, SCRAP and or
``Reject to avoid mix up in the routine production
Tag
06 QA Head decides the product METAL TECH INDUSTRIES can be
reworked to get required dimensions/ specification. Otherwise scrap
the product with appropriate approval from Plant
Head/PROPRIETOR.s along with the Scrap Note.

QA
Engr

Scrap Note
07 The non-conforming products are placed in separate area. NCR is
reviewed and disposition action is finalized and recorded on the
NCR .The non-conforming products are handled as per Table1.

QA Area for
Rework,
Rejection
08 All non conforming products METAL TECH INDUSTRIES have been
corrected are subjected to re verification. Inspection records are
maintained.
QA prod. Cum
Insp. Report
in
QF/PRD/05,

09 In case of urgency, where the non-conforming product is not going
to affect the characteristics of finished product, the deviation is
obtained. In case of non-conforming finished product, customer is
contacted and concession is requested.

QA Deviation
Acceptance
Note
QF/QA/13
10 If the non-conforming product is identified after delivery to
customer, the customer is informed about the fact and requested to
return the non-conforming products. The reasons for delivery of
non- conforming products are identified and necessary actions are
taken to avoid recurrence of this.

QA
-------
11 C] CUSTOMER COMPLANTS
All customer returned Product & communication regarding Product
quantity, delivery, and response related complaints will be received
are handed-over to the Quality Assurance department.
The QA In-charge / Engineer records the details Reason for Return /
complaints in customer complaint register
QA
Head
Customer
Complaint
Log in
QF/QA/11

Page 54 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/12
ISO Section 8.3
Rev. no : 00
Date :
Page :
01-01-2012
03 of 03

Sr
No
Ref.
12 The corrective and preventive actions are applied across similar
products / similar processes.

13 The non-conforming products are disposed off every month to avoid
accumulation. PROPRIETOR./GENERAL MANAGER takes this
decision.
QA Meeting on
rejection
14 The data Generated through NCR is analyzed. Based on this
analysis areas for initiating corrective actions are prioritized. The
root cause for non-conformity is identified and corrective actions
are planned and implemented. REF. QSP-12, 13, 15
QA
Head
QSP-12, 13
15
TABLE-1
Sr
No
Sta
ge
Disposition Record Resp. Authority
1.
R
e
c
e
i
v
i
n
g

Segregation Material Inward Register-QF/PUR/02, Inspection
as per by past experience Or after use in
production, Record Inspection in GIN/Goods
Inward Inspection Report(RM/BO/OL) in
QF/QA/09
QA Engr./
Supplier
QA
Manager
Accept with
concession
Deviation Acceptance Note in QF/QA/13 QA Manager PROPRIET
OR.
Reject Material Inward Register-QF/PUR/02, GIN/Goods
Inward Inspection Report(RM/BO/OL) in
QF/QA/09
QA Engr. QA
Manager
2.
I
n
-
P
r
o
c
e
s
s

l

I
n
s
p
e
c
t
i
o
n

Segregation Record NC Product in In house NC in QF/QA/10 &
record the CAPA in QF/QA/12
Operator QA
Manager
Accept with
concession
Deviation Acceptance Note in QF/QA/13 QA Engr. PROPRIET
OR.
Repair/Rewor
k
Record NC Product in In house NC in QF/QA/10 &
Operator /
Prod. Engr
QA
Manager
Reject Record NC Product in In house NC in QF/QA/10 &
QAEngr. QA
Manager
3.
F
i
n
a
l

I
n
s
p
e
c
t
i
o
n

Segregation Record NC Product in In house NC in QF/QA/10 &
QAEngr. QA
Manager
Accept with
concession
Deviation Acceptance Note in QF/QA/13 QAEngr. QA
Manager
Repair/Rewor
k
Record NC Product in In house NC in QF/QA/10 &
QAEngr. QA
Manager
Reject Record NC Product in In house NC in QF/QA/10 &
QAEngr. QA
Manager
4.
C
u
s
t
o
m
e
r

Segregation Customer Complaint Log in QF/QA/11 , or
Customer Visit Report
QA Engr./
Operator
QA
Manager
Accept with
concession
Deviation Acceptance Note in QF/QA/11, or
Customer Visit Report
QA Manager QA
Manager
Repair/Rewor
k
Customer Complaint Log in QF/QA/11 , or
Customer Visit Report, & CAPA in QF/QA/12
Send Customer feedback on Effectiveness of
CAPA
QA Engr./
Operator
QA
Manager
Reject QA
Manager

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 55 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/12
ISO Section 8.4
Procedure for : Analysis of
Data
Rev. no : 00
Date :
Page :
01-01-2012
01 of 01

Sr
No
Ref.
01

02

03

04

05

06

07

08

Company has following data trend for analysis
i) Key Performance Indicators(Quality Objectives)
QF/MGT/02
ii) Business Plan in format QF/MGT/01
iii) Rejection / Rework in QF/QA/10, Defect wise ,
iv) production report Cun Insp . Report in
QF/PRD/05,QF/PRD/06
v) Customer Satisfaction in QF/MGT/04, and complaints in
QF/QA/11
vi) Despatch on time delivery in QF/MGT/06,
vii) Sales, Stock, Inventory
viii) Effectiveness of CAPA in QF/QA/12

These Data/ Data Trend generated from daily basis documents,
records.

These are related to operational performance, and current quality
levels of key product features.

These Trend / data indicate past & current trends, including targets
to be achieved.

3 Monthly data is collected by analyzing appropriate records
available in company to compute the Quality Objectives, METAL
TECH INDUSTRIES are followed by respective functions.

After studying earlier performance of the company & general
industrial practices self developed Benchmarks are decided for each
KPI. CEO authorizes these.

The current status is discussed in every MRM. For KPI METAL TECH
INDUSTRIES are not as per bench marks an action plan is prepared
and followed.

Further corrective & Preventive actions are taken in QMS through
changes in documentation
Priorities are given to improve Quality Objectives related to
customer - related problems.
For this the dissatisfaction reported by customer are correlated with
company Quality Objectives.
Decisions about additions/deletions about above indicators are
taken during first MRM of every financial year.
This also includes up-gradations for any or all Quality Objectives
targets.
Records of above reviews are kept in MRM .
All
Staff
Along
with
Manag
ement

Analysis from
record
generated
during all
processes.

Analysis in
Cause &
Effect , CAPA
Analysis in
QF/QA/12

OR
in
Continual
Improvement
Projects in
QF/MR/11

Discuss
Progress in
MRM in
QF/MGT/03
PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 56 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/14
ISO Section 8.5.1
PROCEDURE FOR : CONTINUAL
IMPROVEMENT
Rev. no : 00
Date :
Page :
01-01-2012
01of 02

Sr
No
Ref.

01

02

03

Establish Opportunities

The Organization has established opportunities in the areas of
Quality and productivity improvements in the form of Quality
Objectives. Organization.le deciding Quality Objectives highest
priority is given to special characteristic of product.

Target setting for improvement
Targets for improvement are set by virtue of
Customer requirements, comparison with benchmark of
ORGANIZATION.. PROPRIETOR./GENERAL MANAGER/
PROPRIETOR. approves these goal.

Training
The philosophy of continuous improvements has been deployed
throughout organizations by various training programs. Such
training includes training about various techniques required to be
employed by staff members so as to achieve pre-set targets.

All employees are explained about need of continuous improvement
through various meetings, training programs and displays.

All
Dept.
Head

Continual
Improvement
Projects in
QF/MR/11

Data from
MRM
QF/MGT/03,
KPI List
QF/MGT/02,
Monthly
Meeting,
04 Methodology
MR ensures that management staff has used company level
data to help complete analysis.

a. Quality Objectives related to all areas are distributed
for all related functions
b. MR prepares work instructions about methodology
employed.
c. Organization deciding this methodology, it is ensured
that training is imparted to all staff members.
d. Monthly data is collected and analyzed by teams to
arrive at various areas needing improvement

Quality
Objectives
in
QF/MGT/02

Monthly
Meetings
05 Improvement Area
5.1 Improvements shall be classified as:
Innovative Improvements
Process , Product, Productivity Improvements
Quality Management System Improvements
Cost savings, Safety and Health, Customer Satisfaction

Area for
Improvement
s in Continual
Improvement
Projects in
QF/MR/11

Page 57 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/14
ISO Section 8.5.1
PROCEDURE FOR : CONTINUAL
IMPROVEMENT
Rev. no : 00
Date :
Page :
01-01-2012
02of 02

Sr
No
Ref.
05
5.2 For the improvement purpose following data/ trend may
be analyzed Production Trend, Rejection Trend, Defects
Trend, Downtime Trend, Customer Satisfaction Trend,
Quality Objective Trend, Shortage, Stock Level, Business
Plan Targets

5.3 Annually all Quality Objectives targets are studied.
a. Quality Objectives where targets are achieved,
targets are upgraded for the next year.
b. Actions are planned to help achieving upgraded
targets.
c. Study & analyzed the data the Daily/ Monthly/
Quarterly/Six Monthly/ Yearly data.

PROPR
IETOR.

KPI List
QF/MGT/02

Trend
Charts/Data

06

Reporting

Monthly Quality Objectives are analyzed with respective
members and necessary guidelines are given for further
improvements.

Quality Objectives, METAL TECH INDUSTRIES are not as per
target, are discussed with all the concerned persons to arrive
at action plans.

The progress of Quality Objectives is discussed in MRM
Guidelines received from MRM as regards to target
improvements, addition / deletion of Quality Objectives are
implemented subsequently

PROPR
IETOR.

PROPR
IETOR.

PROPR
IETOR.

Quality
Objective
Monitoring
in
QF/MGT/02

-------

-------
& MRM in
QF/MGT/03
The trend not meeting the target, Objectives are
analyzed & taken for improvement projects. Data for
the improvement must be documented.
Continual
Improveme
nt Projects
in QF/MR/11

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

Page 58 of 59

METAL TECH
411015

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/15
ISO Section 8.5.2, 8.5.3
PROCEDURE FOR : CORRECTIVE
& PREVENTIVE ACTION
Rev. no : 00
Date :
Page :
01-01-2012
01 of 02

Sr
No
Ref.
01 The problem solving person / team must differentiate
between the following four types of actions and use his
judPROPRIETOR.ent to select appropriate one or many:

Any complaint / rejection (Receipt / In Process / At Customer
end) will be resolved in above manner

a.) Problem Description :Problem desc. Should be very
clear. Means everything should be measurable,
mentioned severity of problem(e.g. 200 part supplied,
out of that 3 nos defective. 3 Nos found with heavy burr
at upper corner)

b.) Disposition Action(s): Write the actions taken to
protect the problem first. This is done by 100%
checking, replacing parts, or rework bad parts. This
action must be result into uninterrupted supply to
customer.This is an action on specific product /
document that is found nonconforming in order to
remove nonconformity in the product / document.

c.) Root Cause: This step required objective / technical
thinking. Never assume the cause theory or anything
before following these steps. Do not accept the cause
theory unless agreed and verified. Generally defect is
the end product of series of event just as product is
product of some long process. A defect is caused by
some event(say event1) . event no 1 is in turn is result
of some previous event(say event 2). Event 2 in turn
results from event 3, and so on.A root cause is the
event that has started this chain. A root cause may be
present for long time but cause defect occasionally only.
d.) Corrective Action: This is a stop-gap action on
process that results in nonconforming product /
document.
e.) Preventive Action: This is an action on process that
precludes possibility of nonconforming outputs in future
times to come
Cross
Functi
onal
Team(
CFT)
-----

Page 59 of 59

METAL TECH
INDUSTRIES
Gat No. : 138,

QUALITY MANAGEMENT
SYSTEM MANUAL
Doc no.: QSP/15
ISO Section 8.5.2, 8.5.3
PROCEDURE FOR : CORRECTIVE
& PREVENTIVE ACTION
Rev. no : 00
Date :
Page :
01-01-2012
02 of 02

Sr
No
Ref.
2 1. The corrective actions are initiated for the NC observed
in the product, process and system. Preventive actions
are initiated for the potential NC identified.
2. At the end of the month the NC registers are reviewed
for major and recurring nonconformance. Corrective
action is initiated for such nonconformance.
3. The corrective/Preventive actions are along with the NC
and the root cause of the NC is recorded in the CAPA
Report.
4. The corrective/Preventive actions taken are reviewed
for their effectiveness after the specified target date of
its implementation date.

Ref. QSP-12 Control of Non Conforming Products

Inhouse NC
in QF/QA/10
& CAPA
Register in
QF/QA/12,

Customer
Complaint
Log in
QF/QA/11

CAPA
Register in
QF/QA/12

PREPARED &
APPROVED BY:
Mr.Balasaheb.
Shendage
MR &
PROPRIETOR.

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