ROOT CAUSE ANALYSIS

SAFETY SERIES

17 - 18 JUNE 2013 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES

COURSE OVERVIEW
WHAT IS ROOT CAUSE ANALYSIS (RCA)?
Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues. Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident. Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation. Participants will gain the ability to use RCA tools to identify potential problems and issues, complete an analysis, and effectively communicate results and recommendations for action planning.

YOUR INTERNATIONAL COURSE FACILITATOR

Dr. Daniel J. Moran
Ph.D, BCBA-D

Senior Vice-President QualitySafetyEdge

Dr. Moran has been applying the behavioral sciences to improve the work settings & environments for individuals for over 20 years. He began his career as an electrician and commercial roofer, and was promoted to several leadership positions in service delivery organizations. Dr. Moran was also a university professor for 10 year before embarking on a career aimed to improve quality, performance, and safety in major companies. His first safety consulting endeavor was given the Psychologically Healthy Workplace Award by the American Psychological Association. He has installed successful BBS processes in many industrial settings, including companies that have high turnover rates due to migrating workers. Dr. Moran has established safety processes in paper mills, oil fields, manufacturing plants, power plants, and hospitals. Daniel has published several books and articles about changing behavior, and his next publication, Building Safety Commitment, will be available in April 2013. He has given keynote addresses and invited presentations to the OSHA Oil & Gas Conference, the Behavior Safety Now conference, and the American Society of Safety Engineers Leadership Conference. Dr. Moran not only trains frontline workers, but also performs executive coaching for CEOs and supervisors. He has held numerous elected positions in the field of behavioral science. In addition, he has appeared on-screen talent for several television shows on the Discovery Channel, Animal Planet, The Learning Channel, and the Oprah Winfrey Network. Professional Qualifications: Ph.D. Psychology, Hofstra University Board Certified Behavior Analyst Licensed Clinical Psychologist Member of American Society of Safety Engineers (ASSE) Member of Organizational Behavior Management Network

BENEFITS OF ATTENDING
Course participants will be able to : Develop and implement a structured incident investigations program Initiate and conduct an investigation Apply causal factor and root cause analysis for investigating process and non-process incidents Develop appropriate recommendations to address root causes at various levels to avoid future incidents Learn how to structure reports Practise your new skills via actual industry examples and workshops

Latest TESTIMONIALS
have in my 22-year career and Dr. I h ave been been through th throug gh h a lot lot t of f safety saf fet ty training tr Morans training really hits h home. M t i i ll hit - Ed Bahr, Safety Director, Boise Inc., Alabama Operations Dr. D.J. Moran has clearly distinguished himself in the field of safety. Workers, managers, and leadership can all benefit through the practical application of Dr. Morans safety training. - Deb Smith, Director of Quality and Training, The Horton Group

Tel: +6016 3326 360

Fax: +603 9205 7788

kris@360bsigroup.com

COURSE CONTENT DAY1

What is Root Cause Analysis?
Participants learn basic information about the definition and importance of a Root Cause Analysis: - Perspectives on Root Cause Analysis - Uses of Root Cause Analysis in Safety, Quality, & Operations - Understanding the scope & potential limitations of RCA - Mental Models System vs. Linear Thinking * The interaction between Goals, Environment, Technology, Task, Human Factors & Social Structure * Organizational culture and Root Cause * Safety Management System and Root Cause

WHY THIS EVENT

This workshop has been designed for those who are expected to conduct root cause analyses in the workplace. You will develop an understanding of different investigative methods, each method with its own advantages and disadvantages. Which one is right for your organization? This interactive course will also provide you with new skills critical to the management of safety and other business activities such as quality and productivity. The combination of interactive presentations, hands-on exercises and open discussion groups along with real case studies, ensures you will obtain maximum value from attending.

Root Cause Analysis Tools

Participants will learn to implement: - Flow charts - The Five Whys - Fishbone Diagrams - Job Hazard Analysis - Failure Mode and Effects Analysis - Power Analysis

Identifying Problems and Issues

Oftentimes, members of an organization want to reduce quality and safety problems, but do not know how to define what the problems are. Participants learn: - Problem Statements What is a problem? - High Risk and Hazards - Prioritizing - Human error potential Latent vs. Active errors - Pre-loss vs. post-loss issues

Case Studies

DAY2
Data Gathering
Root cause analysis requires evidence and empirical support. In this module, participants learn: - How to utilize: * Reports, inspections, & maintenance logs * Quality & regulatory reports - How to conduct interviews - How to collect loss, injury, and damage data

WHO SHOULD ATTEND

Vice Presidents, Directors, General Managers Safety Managers, Supervisors and Engineers HSE Professionals and Safety Auditors Site/Plant/Factory/Operations Managers Maintenance Engineers and Managers Process Reliability & Quality Control Staff Facilities Management & Training Managers

Analyzing Data
The value of data analysis depends on the organizations question. In this module, participants learn not only how to create, but to capitalize on: - Pareto Diagrams - Trend Charts - Process Flow Charts

Managing the Process

Root Cause Analysis is not just a rear-view mirror approach for documentation, but rather a vital procedure for ensuring safety is improved in an organization. In this module, participants learn: - Report writing and recommendation development - How to assure implementation of recommendations - How to assess unintended consequences

COURSE SCHEDULE
8.00 8.30 10.30 - 11.00 12.30 - 13.30 15.00 - 15.30 16.30 Registration & Coffee/Tea Workshop commences Morning coffee/tea Lunch Afternoon coffee/tea End of day

Case Studies

ROOT CAUSE ANALYSIS

REGISTRATION FORM
Fax: +603 9205 7788 Tel: +603 9205 7772

17 - 18 JUNE 2013 RADISSON BLU DUBAI DEIRA CREEK UNITED ARAB EMIRATES

Mobile: +6016 3326 360 Email: kris@360bsigroup.com

IN-HOUSE TRAINING
360 BSI is passionate about providing strategic safety programs and high potential training solutions across the region to build personal competencies and organizational capability. You will receive practical training from a professionally qualified educator with over twenty years of teaching and training experience. Please feel free to mix-and-match topics from the areas listed below to get the right training content for your staff. Other topics may be available upon request.

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Job Safety & Risk Assessment Emergency Response Management Successful Safety Leadership Emergency Dispatch & Control Center Operations Fire Prevention and Hazard Analysis Behavioral Based Safety & Leadership Hazard Identification, Risk Assessment and Risk Control

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Hotel Contact Details:

For Room Reservation, contact for 360 BSI corporate rates. Telephone: 00971 4 2057105 Fax: 00971 4 2234698 E-mail: reservations.dxbza@radissonblu.com Radisson BLU Hotel, Dubai Deira Creek Baniyas Road, P.O. Box 476, Dubai, UAE

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Registrations close ONE (1) week before the training dates. The fees cover lunch, tea breaks, materials and certificate. Official confirmation will be sent, once registration has been received. Participants will need to arrange their own accommodation. Attire: Smart Casual

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Cancellations/Substitutions
Substitutions are welcome at any time. Please notify us at least 2 working days prior to the event. All cancellations will carry a 10% cancellation fee, once a registration form is received. All cancellations must be in writing by fax or email at least 2 weeks before the event date. Cancellations with less than 2 weeks prior to the event date carry a 100% liability. However, course materials will still be couriered to you.

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PAYMENT DETAILS
Payment is required within 5 days upon receipt of the invoice.
Bank transfer: 360 BSI MIDDLE EAST LIMITED Abu Dhabi Commercial Bank Dubai Mall Branch, P.O.Box 49124 Dubai, U.A.E Account No: 10065721319001 Swift No: ADCBAEAAXXX IBAN No: AE780030010065721319001

USD 1,995 per delegate USD 5,400 - Special for Group of 3 USD 8,500 - Special for Group of 5
The fee does not include any taxes (withholding or otherwise). In case of any taxes applicable the client has to ensure that the taxes are paid on top of the investment fee paid for the course. Compliance with the local tax laws is the responsibility of the client.

* Save up to 50% for In-house Training program

All payments must be received prior to the event date

360 BSI (M) Sdn Bhd (833835-X), Level 8 Pavilion KL, 168 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.