Quality Theorist: Joseph Juran: 80/20 principal, defined quality as "fitness of use" Edward Deming: Developed 14 steps for

or Total Quality management and advocated the Plan-Do-Check-Act cycle Philip Crosby: He popularized the cost of poor quality, advocated prevention over inspection, Zero Defects 1. McGregors's X and Y Theory: Theory X: Manager with this theory believes the people need to be watched all the time. Theory Y: Manger with this theory believes that people are willing to work without supervision. 2. Maslow's hierarchy of need: Highest motivation is self-actualization (Contribute and use their own skills). As per his pyramid (in the same order) 1. Self-Actualization - Self-fulfillment, growth, learning 2. Esteem - Accomplishment , appreciation, respect 3. Social- Love, affection, approval 4. Safety- Security, stability 5. Physiological Need for air, water, house, cloths 3. David McClelland's Theory of Need: This theory states that people are motivated by one of 3 needs: 1. Need for achievement: Challenging project but achievable, like recognition 2. Need for affiliation - Work best when cooperating with others, seek approval 3. Need for Power: Like to manage and organize and influence 4. Herzberg's Theory: Hygiene factor: Working Condition Salary Personal life Relationship at work Security Status

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Earned Value CV = EV - AC CPI = EV / AC SV = EV - PV SPI = EV / PV EAC no variances = BAC / CPI EAC fundamentally flawed = AC + ETC EAC atypical = AC + BAC - EV EAC typical = AC + ((BAC - EV) / CPI) ETC = EAC - AC ETC atypical = BAC - EV ETC typical = (BAC - EV) / CPI ETC flawed = new estimate Percent Complete = EV / BAC * 100 VAC = BAC - EAC EV = % complete * BAC Formula for TCPI to meet the BAC is: TCPI = (BAC-EV) / (BAC-AC) Formula for TCPI to meet the EAC is: TCPI = (BAC EV) / (EAC AC) PERT PERT 3-point = (Pessimistic+(4*Most Likely)+Optimistic)/6 PERT _ = (Pessimistic - Optimistic) / 6 PERT Activity Variance = ((Pessimistic - Optimistic) / 6)^2 PERT Variance all activities = _sum ((Pessimistic - Optimistic) / 6)^2 Network Diagram Activity Duration = EF - ES + 1 or Activity Duration = LF - LS + 1 Total Float = LS - ES or Total Float = LF EF Free Float = ES of Following - ES of Present - DUR of Present EF = ES + duration - 1 ES = EF of predecessor + 1 LF = LS of successor - 1 LS = LF - duration + 1 Project Selection PV = FV / (1+r)^n FV = PV * (1+r)^n Procurement PTA = ((Ceiling Price - Target Price) / Buyer's Share Ratio) + Target Cost PMBOK Page 43.