ANTHONY JACOB

732.577.9511 tonyjacob49@gmail.com

R O F I L E

O F

U A L I F I C A T I O N S

Long-term, comprehensive experience in information technology, technical support, problem diagnoses &
resolution, network administration, equipment maintenance, data backup and system installation.

Holder of A+ Certification as Service Technician and Microsoft Certified Desktop Support Technician
credentials.

Recipient of extensive professional education and training in information technology. Proficient in Citrix, MetaFrame, Remedy Database, Skype, Gotomeeting, Microsoft Windows & Office
Suite, LAN, WAN, TCP/IP and TrackIT software applications.

Well-organized multi-tasker with strong detail orientation. Self-driven, effective team player with strengths in communication and developing interpersonal
relationships.

Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with various professionals to maximize performance in facilitating
goals and attaining operational excellence.

A R E E R

R A C K

IT Support Specialist & PC Technician, Wilentz, Goldman & Spitzer, Woodbridge, NJ 2005 - 2013 Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Corrected network connectivity problems and configured BlackBerrys, iPhones, iPads & Androids. Diagnosed, configured, repaired and preventively maintained multifunction printers and scanners. Skillfully utilized Citrix to administer Remote Security Access tokens and deployed desktop software, applications, upgrades, patches & service packs. Critical participant in inventory management & recovery and provided technical support for Help Desk staff. Knowledgeably resolved customer problems and supervised Desktop Support problem ticket queues. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. Help Desk Technician, Credit Suisse Asset Management, New York, NY 1992 - 2005 Responsible for First-& Second-Level MS Office Suite support, as well as installation and maintenance of VPN systems. Attended to & maintained Remedy Database tickets and supported Citrix MetaFrame for both in-house & remote users. Diligently maintained printer servers & printers and activated & configured network protocols, antivirus servers and updates. Skillfully oversaw emergency DAT file dates. Negotiated with hardware vendors and responsible for enacting user application procedures.

ANTHONY JACOB
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R I O R

A C K G R O U N D

Market Data Service Manager and Help Desk Assistant Manager employed by EM Warburg.

D U C A T I O N

Telecommunications Management, DeVry University Computer Science and Business Administration, Kingsborough Community College Microcomputing, Baruch College A+ Certification - Service Technician Microsoft Certified Desktop Support Technician Microsoft 70-680 Windows 7 Configuration Windows XP Support and Troubleshooting Microsoft Exchange 5.5 Server Administration Windows 2000 Network Infrastructure Administration Supporting Microsoft Windows NT 4 Internetworking Microsoft TCP/IP on MS with NT