ITIL Consultant Resume

Title ITIL Consultant Primary Skills Unix/Linux Administrator and SAN storage engineer Location US-VA-Arlington Posted Apr-01-10 SUMMARY Mark has over 15 years of IT consulting and professional services experience; including 7 in federal agencies, 5 as a high-tech instructor within the training industry, and 3 as a sales engineer. I have attained senior level status as a Unix/Linux Administrator and SAN storage engineer in large data center environments, serving as technical lead and team lead management. My responsibilities toward the support of IT operations have increased to include data center management, policy development, configuration & change management, vendor interfacing and software selection, customer consulting in the order of business process development, strategy development, and forecast growth and planning recommendations. At present, I am pursuing certifications as an ITIL expert and working as an ITIL consultant to a large non-profit organization merging with a commercial enterprise. I also have extensive experience in large-scale data migrations and data center relocation projects, capacity planning and availability management, server consolidation and performance optimization, backup schedules and disaster/recovery planning. TECHNICAL SKILLS Certifications: ITIL Expert certified; V3, Service Strategy, Service CSI, Service Operations, Release Control Validation, Service Offerings and Agreements, Service Operations Support and Analysis, HP-UX Certified Systems Engineer, MCSE, Oracle 9i certified DBA-OCA PROFESSIONAL EXPERIENCE PIDI - Public Interest Data Inc. (Consultant for short-term project) Sept 2008 - present

Sr Unix/Linux/Windows Administrator * RHEL (4, 5) installations and upgrades, patching, application support, server networking and hardening tasks, break/fix, problem solving and isolation strategies, diagnosis and repair. * Implemented change management processes and incident escalation procedures, and developed a knowledge database of documentation and procedural guidelines for configuration tasks. * HP-UX 11i configuration and design expert. Performance optimization of servers running Oracle 10G databases utilizing RMAN to Veritas Netbackup for enterprise backups. * Databases accessed across SAN storage in fully integrated EMC Clariion and HP-EVA storage environments. Switch level zoning tasks for securing SAN-based databases on Cisco & Brocade. * Respond to trouble tickets, application problem solving, design and configuration strategies. * VMware support to build Windows 2003 and RHEL (v4, 5, 8, 9) virtual servers. * Completed Veritas Netbackup upgrade project from Netbackup v6 to v6.5 across multplatform enterprise including RHEL 4, 5, HP-UX, Windows clustered environments. * Deployed Big Brother network monitoring software and built Windows SMTP server to support messaging services. Designed and implemented email proxy server to support internal apps. * Led the redesign of EMC Clariion SAN infrastructure including LUN resizing, volume group and logical volume distributions - highly intensive LVM procedures; deployment of new storage arrays and data migration with newly distributed databases. Hewlett Packard/Pepsi - (Mindtek Forklift Migration Project) May 2008 - August 2008 ITIL Consultant, Unix Technical Team Management * Member of a team that performed an HP data center migration of both hardware and data. SAN hardware included EMC 3000series Clariion, DMX, Symmetrix and HP-EVA SAN storage. HP servers configured into Lpar and Vpar clustered environments running on Superdomes with PA-RISC and Itanium processors. . * Data migration utilized IBM's TDMF software. * Member of a team that performed the data migration prior to a Forklift data center move. MTI Technology Corporation June 2006 - October 2006 Sales Engineer * Sales engineer supporting a sales team of 4 in designing custom solutions for storage expansion and internal control processes for meeting compliance standards for Sarbanes/Oxley and email archiving retention policies using EMC solutions (Clariion, Celera, VMware) * Engagements involved vendor partnering to design custom solutions with Brocade, Cisco, QLogic * Performed audit and compliance reviews of infrastructure to meet best practice standards

* Developed disaster recovery plans and backup infrastructure analysis toward custom solutions * Performed problem solving and incident management services in support of Legato Networker * Upgrade planning and risk management for enterprise upgrade of Legato Networker 6.3 to 7.2 * Disaster recovery planning involved 5 yr growth strategies for custom SAN/NAS solutions * Developed strategic corporate partner relationships with software product vendors to leverage channel partner sales relations to engage MTI in the enterprise space. * Developed proposals in ITIL Gap Analysis reporting format complete with recommendations for infrastructure design/architect improvements including new server/storage provisioning. Internosis Corporation - (Analysts International) Oct 2007 - May 2008 Technical Unix Lead - ITIL Professional Services - Gap Analysis * Consulting to the American Red Cross to perform ITIL based gap analysis and best practice recommendations towards stabilizing a critical enterprise UNIX environment AIX, HP, Solaris and Red Hat Linux. Enterprise resource planning included business analysis and realignment of business processes along with provisioning new equipment and change management practices. * Server consolidation, capacity planning and performance appraisals of HP, AIX, Solaris and Linux systems. Five-year growth strategies for server and SAN storage equipment purchases, application upgrades of Legato Networker 6.3 to 7.2. * Server utilization reporting for benchmarking performance and monitor unchecked growth patterns with recommendations for vendor specific consolidation efforts integrating virtualization technologies for utility computing management. * Managed the expansion configurations for EMC Clariion & DMX SAN storage environments. * Recommendations for server upgrades, improvements to architectural design, enterprise monitoring, security, and business process improvements. * Made architectural recommendations for consolidating and isolating the enterprise backup infrastructure with upgrade procedures to Legato Networker 6.3. * Performed assessment of disaster recovery plans and risk analyses of coup site complete with best practice recommendations for standardizing the environment. Custom solutions for change procedures were introduced. D/R procedural docs, testing and failover planning. SRA International (US Department of Health & Human Services) March 2005 - October 2007 Technical & Team Lead/Project Management - Sr. Systems/Storage Engineer * Team lead and project manager of Silver Spring data center location for the HHS contract. * Established and implemented organizational policies for granting user access, user account policy restrictions and security provisions, service desk escalation procedures,

incident management and problem management processes, software release procedures and ongoing capacity planning and availability management of server resources. * Daily activities include supporting HP-UX 11 & 11i clustered servers (rp8400, rp7420, rp4440) * OS upgrades, system patching, break/fix, tracking and reporting of isolated problems, troubleshooting, diagnosis and repair of PA-RISC and Itanium server HP equipment. * Project activities included nationwide DNS migration supported on Red Hat Linux, storage consolidation of HP StorageWorks, HP EVA, Blade Servers and EMC SAN technologies. Implementation of Active Directory services. Capacity planning/purchasing and change mgmt. * Report directly to the national Project Manager (contract) and Director of ITSC (federal) * Managed nationwide DNS migration supported on Red Hat Linux and including 9 remote locations. Supported DNS and Sidewinder firewall servers on Red Hat platform. * Enterprise backup solution management fully integrating Legato Networker 7.1, Data Protector, Veritas Netbackup & Backup Exec. - Local and remote site mgmt of 300server data center. Configured isolated enterprise backups to localized network thru SAN switch zoning. * Led a full enterprise backup solution migration from Veritas Netbackup & Backup Exec to Legato Networker 7.1 (65,000-supported user base). Managed ADIC tape library. * Responsible for HP, Sun and Red Hat Linux servers running Oracle 10G, PeopleSoft, Web-Logic, * Control and change management procedures utilized throughout problem solving phases. * Responsible for new server builds, data migrations to SAN storage utilizing HP VA arrays. * Enterprise resource planning included business analysis, ITIL based configuration and change management practices, and internal business process realignment objectives. * Performed out-of-the-box server rack and installs, HP-VA & EVA with EMC SAN storage expansion, LUN distribution using LVM. Project managed the cost analysis for purchase to deployment and configuration install activities for all new server and storage equipment. * Re-configured Brocade and Cisco switches, SAN zoning, established policy on ITIL best practice mgmt. SAN switch zoning tasks involved in adding new servers to the SAN fabric and deploying new SAN storage hardware for security provisions. HDS, EMC Clariion & DMX, HP EVAs. * Responsible for vendor and client interfacing for SLA and warranty contract management for enterprise. Prime research and discovery of enterprise automated management software. (BladeLogic). Project management on enterprise application upgrades and installations. * Planned and initiated critical firewall migration. Upgraded from Gauntlet to Sidewinder and migrated firewall services from HP-UX to Red Hat Linux platform. Managed configurations and deployment of Red Hat running Apache Web Server. * Utilized ITIL method management for implementing 1st tier service desk processes, building knowledge database, defining escalation procedures for 2nd, 3rd tier incident management and problem resolution procedures.

* Developed and implemented organizational policy for user account creation and access standards. Built a Security Management team which institutionalized access restrictions, introduced security policy; deployed and replaced all perimeter firewall equipment for DHHS. * Established Change Management processes for deploying equipment and to manage the introduction of new software and release of patches into the environment. Northrop Grumman Jan 2004- March 2005 United States Army - Army Medical Surveillance Activity (AMSA) Technical Lead - Unix/Linux SAN Storage Engineer, Backup Administrator * Provided UNIX administration and SAN support for the testing, development, staging and production environments running on a combination of K, N and rp7410 servers. * Identified root causes for numerous ongoing performance issues as being related to kernel configurations, improperly configured NFS and SAMBA, and data distribution. * Customized kernel rebuilds on all servers with specific performance tuning measures for optimizing Oracle 9i to run on HP-UX 11i. * Legato Networker enterprise backup administrator supporting the Unix and Windows environments. Project managed upgrade activities of Legato Networker from 6.14 to 7.2. * Planned and executed the complex upgrade from Networker 6.14 to 7.2 involving switch to switch, HBA, disk and SC controller firmware upgrades. Conducted capacity planning/purchasing. * Supported Oracle 9i databases running on various locally attached MTI disks, fiber attached drives configured as a localized and dedicated SAN for single host access, and our production database running Oracle 9i Real Application Cluster (RAC) in parallel over our STK d178 SAN Oracle RAC runs on top of MC ServiceGuard OPS. * Root cause analyses identified inherent server limitations, SAN storage configuration issues, and design bottlenecks that led to a team driven redesign of our network and business operations. * Led the research, wrote the proposals, and strategized a new business model involving new hardware and software implementations; network redesign (isolating test, development and production environments). Project managed new server and SAN storage implementations. * Purchased, installed and configured new rp4440 running HP-UX 11i & Red Hat w/ Oracle Warehouse Builder, attached to SAN, conducted zoning operations, and migrated the rp4440 into place as the new staging server used for publishing data with Warehouse Builder, and migrating the old staging server over as the new development server, and the likewise the development to a test server. Project managed new server builds, storage provisioning, SAN rebuild activities. * Interfaced directly with software vendors to schedule and review on-site product demos. * Performed cost and feature benefit comparisons of software and hardware products prior to recommendations that led to final decision making for purchase. SI International (US Army Corps of Engineers) September 2002 - Dec 2003 Team Lead - Unix Team

* Responsibilities involved configuration management of a new HP server database environment running Oracle 9i on HP-UX 11i. Our team had individually assigned roles supporting an application environment, which included BEA's WebLogic Application Server, iPlanet, OmniBack, UniCenter, MC ServiceGuard and VERITAS apps. * Personal responsibilities included building a two-node VCS cluster on an rp7400 and a hard partitioned rp8400 running HP-UX 11i, configured Oracle 9i onto newly deployed NetApp NAS storage environment. Out of the box build and configuration of Network Appliance file servers, supporting NAS accessed Oracle environment supported by MC Service Guard and configured with Vpar and Npar virtual partitioning on the server side. * Installed Oracle 9i database to spec. Configured automatic startup/shutdown scripts with VCS high availability services configured, tested, and certified to best practice specs. * Fully deployed and complete implementation of Veritas Netbackup 4.5 for local and remote backups, with integrated cloning and replication over fiber for disaster recovery planning, for VCS clustered server environment running Oracle 9i in support of a multidatabase environment. * Performed SITG II level security procedures in accordance with US Army regulations. * Utilized ITIL methods of capacity and availability management procedures. Software Productivity Strategists, Inc (SPS) May 2000 - August 2002 Sales Engineer, Consultant & Instructor to Hewlett Packard * Project lead on data storage migration project involving terabytes of EMC DMX data * Business development and vendor interfacing to provide value added custom design solutions. * Performed trend analysis and problem solving strategies toward providing customer solutions * Performed knowledge management, data gathering and reporting for customers * Managed EDM enterprise backup software running on SUN Solaris in fully integrated EMC SAN * Compliance management for internal control processes to meet Sarbanes/Oxley regulations. * Sales engineer for a sales team dedicated to providing storage solutions and client support for SAN and NAS environments utilizing HP VA disk arrays, SanMaster and OmniBack. * Project lead on custom designed enterprise SAN solutions, installed and configured HP-UX 11.0 on Hp 9000 server and Windows 2000 on HP NetServer. Hewlett Packard (Focal Point Consultants) July 1997-October 1998 MCSE Instructor * AT&T nationwide training program to deliver Microsoft Windows NT 3.51 & 4.0 system administrator cross-over training to existing MCSE staff administrators. Global Knowledge Network (Digital Equipment Corporation) January 1995-April 2000 Instructor - Tru64 UNIX and OpenVMS

* Instructor led classroom training for systems and network management on Tru64 Unix, Windows NT and OpenVMS. National and global training center locations as well as customer on-sites. * Customized curriculum development of training materials for Fortune 100 customers. * Developed custom materials integrating Tru64 Unix and OpenVMS curriculum for systems administration and network engineering audience. * Systems & Networking Node Administration I, II & III classes - both Tru64 Unix and OpenVMS. * Server equipment included ALPHA servers and VAX cluster server equipment. EDUCATION Towson University Major: Bachelor's of Science in Sociology and Demographic Studies