Charles Pugh

Cpugh6@bruinmail.slcc.edu

CAREER PROFILE
Technical Specialist with more than 10 years of experience in the electrical and electronic maintenance field working with several different systems requiring liquid cooling, hydraulics, and mechanical subsystems

MILITARY EXPERIENCE
United States Navy, Various 6/1996-5/2010 www.navy.mil The US Navy is responsible for maintaining open trade routes around the world, protecting merchant shipping, anti-piracy operations, good will operations, and other duties as assigned by the Congress and the President of the United States. Various

Security Professional: Stood various watches throughout career to check entry credentials, ensure
building security, and safety of personnel Maintenance Supervisor: Trained and motivated team members in operating and maintaining major shipboard systems and ensuring that all requirements are met Recruiter: Responsible for being the public face of the Navy in the local area, working with Navy applicants to ensure their qualifications for the Navy. Safety Inspector: Ensured a safe working environment through continuous roving inspections, and conducted training to reduce hazardous incidents Repair Planner: Planned and coordinated the repairs of 20 ships for the West Coast Fleet

ADDITIONAL WORK HISTORY

Vivint Home Security, Provo, UT www.vivint.com 10/2011-Present

Field Support Agent Answer incoming calls and assist Field Professionals with installing and repairing home security and automation products. Work on various projects as assigned. Teleperformance USA, Lindon, UT www.teleperformance.com 7/2010-10/2011

Agent Technical Support Specialist Answer incoming calls from residential, business, and government customers regarding assistance with and restoral of broadband phone, internet, and television services Assist customers in configuring home and business internet and video networks to specifications of customer and company policy

ACCOMPLISHMENTS Streamlined a work package tracking process to reduce approval times from 2 weeks to less than
3 days Reorganized and inventoried over $40k in furniture to reduce tracking losses and improve availability of materials for large school

SPECIAL SKILLS AND ABILITIES Have frequently given presentations to large audiences. Led a team in locating and consolidating materials in a 40,000 square foot facility. Ensured that all equipment logs and training were up to date while keeping current maintenance Professional demeanor and attentive to detail. Comfortable and confident public speaker; able to motivate others to action. EDUCATION
East High School, 1996 Salt Lake City, UT Salt Lake Community College, 2015(Expected) Associates of Pre-Engineering with emphasis on Computer Engineering Salt Lake City, UT on track.