Slide 1

Communication Skills 3

Use of Body Language

in

Communications
Dr. Heba Nayef

PowerPoint slides created by Dr. Heba Nayef

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 2

Body Language 3
& Communication

“The eyes of men converse as much as their

tongues, with the advantage that the ocular
dialect needs no dictionary, but is understood
the world over.”

Ralph Waldo Emerson

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Slide 3

Body Language
3

• Quiz
• Seating positions
• Smiles
• Cross cultural differences
• Putting it all together

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Slide 4

Body Language
3
What are these people displaying?

Acceptance/courtship, openness, and

secretiveness
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Slide 5

Body Language
3

Boredom/confidence, defensiveness, and

cooperation/acceptance

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Slide 6

Body Language
3

Readiness, nervousness/suspicion, and

reassurance/evaluation

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Slide 7

Body Language
3

Frustration/self-
control

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Slide 8

Body Language
3

The bore and his victim

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Slide 9

Body Language
3

The suppressed gesture

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Slide 10

Body Language
3

The audience nobody wants

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Slide 11

Body Language
3

The defensive The bored. The shy female

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Slide 12

Body Language
3

• SEATING POSITION
- The Table Test
- Types of Tables
- The Effect on Learning
- Decisions Over Dinner

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Slide 13

Seating Position
3
• Where to sit and why

“Just feel at home and tell me all

about it.”
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Slide 14

Seating Position
3
• The Table Test

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Slide 15

The Table Test

3

• You will interview someone for a job in a small,

friendly company.
• You are going to help someone complete a
crossword puzzle.
• You are going to play chess against someone.
• You are in a public library and don't want any
involvement.

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Slide 16

The Table Test

3
• B1 The Corner Position

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Slide 17

The Table Test

3
• B2 The Co-operative Position

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Slide 18

The Table Test

3
• B3 The Competitive/Defensive Position

Sitting directly opposite others creates bad vibes.

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Slide 19

The Table Test

3
• B4S The Independent Position

Sitting directly opposite others you do not want to

get involved.
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Slide 20

Types of Tables
3
• The Square Table

Competitive and corner position for all

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Slide 21

Types of Tables
3
• The Round Table

King Arthur’s concept

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Slide 22

Types of Tables
3
• The Rectangular Table

Power positions at a rectangular table

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Slide 23

The Effect on Learning

3
• The Attention Zone

• The Funnel Effect

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Slide 24

Decisions Over Dinner

3
• Things To Consider

- Choice of Place
- Seating Positions

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Slide 25

Smiles
3
• The magic of the smile

• Genuine or false

• Types of smile

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Slide 26

Smiles
3
• Greeting Differences

“ A Smile is the shortest distance between two

people.”

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Slide 27

Smiles
3
• Genuine Vs. False

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Slide 28

Smiles
3
• Smile and the Brain

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Slide 29

Smiles
3
• Types of smiles

• The Tight-Lipped Smile

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Slide 30

Smiles
3
• The twisted smile

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Slide 31

Smiles
3
• The drop-jaw smile

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Slide 32

Smiles
3
• The sideways-looking-up smile

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Slide 33

Greeting Differences
3
• Hand Shake

• Cheek kiss

• Common cross-cultural gestures

• How to offend other cultures

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Slide 34

Cross Cultural 3
Differences
• To touch or not to touch

Don't touch Do Touch

Germany India
Japan Turkey
England France
USA & Canada Italy
Australia Greece
New Zealand Spain

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Slide 35

Cross Cultural 3
Differences
• To touch or not to touch

Don't touch Do Touch

Estonia Middle East
Portugal Parts of Asia
Northern Europe Russia
Scandinavia

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Slide 36

Cross-Cultural 3
Differences
• Cross-cultural gestures

- The Ring

Westerner Ok
Japanese Money
French Zero
Turks Insult
Brazilians Insult

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Slide 37

Cross-Cultural 3
Gestures
• The Thumb-Up

Good
One/Five
Insult

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Slide 38

Cross-Cultural 3
Gestures
• The V-Sign

America Two
Britain/Australia/Malta Up Yours
Germany Victory
France Peace

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Slide 39

Cross-Cultural 3
Gestures
• The Thumb-Index Sign

Europe Two
Britain/Australia One
America Waiter
Japan An Insult

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Slide 40

Cross-Cultural 3
Gestures
• The Open Palm Sign

Western Countries Five

Everywhere Stop
Egypt, Greece & Go To Hell
Turkey

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Slide 41

Cross-Cultural 3
Differences
• Offending other cultures

America Football Gesture

Italy Jail able Offence

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Slide 42

Putting It All 3
Together
• What are the main signals ?

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Slide 43

Putting It All 3
Together
• What are the main signals ?

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Slide 44

Putting It All 3
Together
• What are the main signals ?

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 45

Putting It All 3
Together
• What are the main signals ?

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 46

Putting It All 3
Together
• What are the main signals ?

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.

Slide 47

Putting It All 3
Together
• What are the main signals ?

© 2005 The McGraw-Hill Companies, Inc. All rights reserved.