SAP AG

OSS Online Service System (OSS) Index

Index
A
ABAP/4 objects, 26 ABAP/4 Repository, corrections, 21 addresses, 129 answers, reading, 123 applying Hot Packages, 25 applying, Hot Packages, 26 author, changing, 117 Error Notes, reading, 123 Error Notes, viewing, 113, 121 errors, software, correcting, 21

F
finding Hot Packages, 23 First Level Support, 125 forms, 15, 129, 132 free text search, 114

C
configuring network, 15, 18, 19 configuring OSS, 15, 19 confirming response from SAP, 123 connecting to the SAP network, 14, 110, 129 connection to OSS, establishing, 14 consulting, 117 contact information, SAP, 129 contact information, training, 112 corrections, ABAP/4 Repository, 21 corrections, software, 21, 23 courses, 112 courses, contact information, 112 courses, dates, 112 courses, hotel information, 112 courses, location, 112 creating messages, 117

G
guidelines for messages, 118

H
HelpDesk, 129 hosts file, 110 Hot Packages, 21, 23, 24, 25 Hot Packages applying, 26 Hot Packages, all available, viewing, 24 Hot Packages, applying, 25 Hot Packages, finding, 23 Hot Packages, viewing all available, 24 hotel information, for training, 112 HotNews, 114

I
indexing, 119 information, 112 information, training, 112 installation data, entering, 126 installation, changing, 118

D
database, searching, 114 dates, for training, 112 downloading Error Notes, 116

E
EarlyWatch, 125 editing messages, 124 error messages, 19 Error Notes, 113, 114, 121 Error Notes database, 114 Error Notes, assigned, 116 Error Notes, finding, 114, 119 Error Notes, HotNews, 114 Error Notes, new version, 113 Error Notes, printing/downloading, 116

K
keywords, 119

L
local network problems, 110 location of training, 112 log book, 125 log, applying Hot Packages, 26 logging on, configuration, 15 logging on, to OSS, 17, 111

May 1997

Index-1

OSS Online Service System (OSS) Index

SAP AG

logging out, of OSS, 126

M
messages, creating, 117, 118, 119, 120 messages, editing, 124 messages, guidelines, 118 messages, indexing, 119 messages, priorities, 119 messages, resubmitting, 124 messages, submitting to SAP, 121 messages, tracking submitted, 122 messages, types, 120 modifications, R/3, 127

printing Error Notes, 116 priorities for messages, 119 problems, preventing, 114 problems, software, correcting, 21 problems, solving, 114, 117, 121

Q
questions, 18, 112, 114, 117, 128, 129

R
registering changes in R/3 software, 127 registering installation data, 126 registration, 15, 129, 132 registration sheet, 132 remote connection, 14, 110, 129 Remote Consulting, 125 Remote Services, 125, 126 response from SAP, confirming, 123 response from SAP, reading, 123 resubmitting messages, 124

N
narrowing down a search, 114 network parameters, configuring, 15 network problems, local, 110 network, configuring, 15, 18, 19, 110 network, connecting, 14, 110, 129 network, security, 14 network, testing, 110 network, troubleshooting, 15, 18, 110 news, R/3 system, 114

S
SAP, connecting to network, 14 SAP, contact information, 129 SAP, submitting messages to, 121 SAP, tracking messages submitted to, 122 SAPGUI, 18, 110 SAPGUI, language, 17 SAPGUI, version, 15, 17, 18 SAPKHvvvnn, 21 SAProuter, 14, 15, 110, 126 search terms, 114 search, narrowing down, 114 searching the Error Notes database, 114 service connection, 125, 126 service connection, opening, 125 services file, 15 software changes, registering, 127 software corrections, 21, 23 software patches, 21, 25 software problems, correcting, 21 software problems, preventing, 21 solutions, reading, 123 SPAM transaction, 25 status of messages, viewing, 122 system news, 114

O
object types, 27 objects, ABAP/4, 26 Online Correction Services, 21 opening a service connection, 125 OSS user IDs, 125 OSS users, 126, 132 OSS, accessing, 14, 132 OSS, configuring, 15, 19 OSS, logging on, 17, 111 OSS, logging out, 126 OSS, tracking submitted messages, 122 OSS1 transaction, 15, 111 OSSE, 11

P
patches, software, 21, 25 permissions, user, 110 phone numbers, 129 ping, 110 preventing problems, 114 preventing software problems, 21

Index-2

May 1997

SAP AG

OSS Online Service System (OSS) Index

T
telephone numbers, 129 telnet connection, 125 testing for local network problems, 15 training, 112 training, contact information, 112 training, dates, 112 training, hotel information, 112 training, information, 112 training, location, 112 transaction OSS1, 15, 111 transaction SPAM, 25

troubleshooting, in OSS, 117 troubleshooting, network, 15, 18, 19, 110 troubleshooting, SPAM transaction, 25 types, ABAP/4 Repository, 27

U
user permissions, 110 users, OSS, 125, 126, 132

V
viewing all available Hot Packages, 24

May 1997

Index-3