Part 2 Data Collection

QUESTIONNAIRE
QNo 1) Do you think that there is need of the HRM in
business organization?
Yes No

QNo 2) Do you have an HR department ?

Yes No

QNo 3) When you established the HR department in your organization?

QNo 4) What are the major functions of your HR department?

QNo 5) Is your HR department involved in any of the following activities?

Upsizing Downsizing Re-enginnering Out sourcing

QNo 6) If not (for question No 5) then do you think that your organization require any of the following activity?
Upsizing Downsizing Re-enginnering Out sourcing

University Of Central Punjab

233

Part 2 Data Collection

QNo 7) What is the affect (likely effect) of the above discussed function on the employees of your company?
Employees Morale Increased Decreased If any others

Job satisfaction Increased Decreased If any others Employees turnover rate Increased Decreased If any others

Team building Increased Decreased If any others

QNo 8) Do you conduct training programmes?

Yes No

QNo 9) What is the frequency of conducting training programmes?

After one month After 3 months After 1 year If any others

University Of Central Punjab

234

Part 2 Data Collection

QNo 10) What is an effect of your training programmes on your employee?

Motivation level High Low Job satisfaction High Low Working efficiency High Low If any others

QNo 11) what is the job security in your organization?

Contract base job Permanent job If any others

QNo 12) Which kind of benefits do you have for your employees?
Accommodation Conveyance allowances Medical allowances Rent allowances If any others

QNo 13) How does better HRM leades to a successful organization? QNo 14) What is the effect (likely effect) of above discussed function on the profits of your company/organization?

University Of Central Punjab

235

Part 2 Data Collection Increased Decreased

QNo 15) How does better HRM leads to increase in profitability?

QNo 16) What is the potential of development in HRM in your organization and in Pakistan?

University Of Central Punjab

236

Part 2 Data Collection

COMPILED QUESTIONNAIRE
QNo 1) Do you think that there is need of the HRM in
business organization?
Yes No

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = Yes . = Yes. = Yes. = Yes .

QNo 2) Do you have an HR department ?

Yes No

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = Yes. = Yes. = Yes. = Yes .

QNo 3) When you established the HR department in your organization? Answer

Avari Lahore Hotel = 1998. Holiday Inn Lahore = Since 1995. Pearl Continental Lahore = 12 September 1967. KFC Lahore = from the beginning i-e April 1997.

University Of Central Punjab

237

Part 2 Data Collection

QNo 4) What are the major functions of your HR department? Answer Avari Lahore Hotel
= Human Capital Acquisition, Compensation, Co-worker Services.

Holiday Inn Lahore = Recruitment & Selection, Training & Development, Maintaining discipline, Welfare of employees, Maintaining labour laws, Performance Evaluation. Pearl Continental Lahore . KFC Lahore = Selection & recruitment, Performance evaluation, training &development, Bench planning. = Recruitment & Selection.

QNo 5) Is your HR department involved in any of the following activities?

Upsizing Downsizing Re-enginnering Out sourcing

Answer
Avari Lahore Hotel = Re-enginnering . Holiday Inn Lahore = Upsizing . Pearl Continental Lahore = Upsizing, Downsizing, Reenginnering, Out sourcing. KFC Lahore = Upsizing, Re-enginnering (paper less as online system as back office facility.

QNo 6) If not (for question No 5) then do you think that your organization require any of the following activity?
Upsizing Downsizing Re-enginnering Out sourcing

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = Re-enginnering. = No Answer. = No Answer. = No Answer.

University Of Central Punjab

238

Part 2 Data Collection

QNo 7) What is the affect (likely effect) of the above discussed function on the employees of your company?
Employees Morale Increased Decreased If any others

Answer
Avari Lahore Hotel = increased . Holiday Inn Lahore = increased . Pearl Continental Lahore = Its a mingled feeling sometimes it Increase morale & sometimes contrary. KFC Lahore = increased . Job satisfaction Increased Decreased If any others

Answer
Avari Lahore Hotel Holiday Inn Lahore extent . Pearl Continental Lahore KFC Lahore Employees turnover rate Increased Decreased If any others = increased . = increased but upto some = increased . = increased .

Answer
Team building Avari Lahore Hotel = Decreased . Holiday Inn Lahore = On going process . Pearl Continental Lahore = Decreased . KFC Lahore = Decreased .

University Of Central Punjab

239

Part 2 Data Collection Increased Decreased If any others

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = increased . = increased . = increased . = increased .

QNo 8) Do you conduct training programmes?

Yes No

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = Yes . = Yes . = Yes . = Yes .

QNo 9) What is the frequency of conducting training programmes?

After one month After 3 months After 1 year If any others Avari Lahore Hotel = As per need . Holiday Inn Lahore = On daily basis (on job / off job training). Pearl Continental Lahore = Throughout the year. KFC Lahore = Around the year based on the Training need Assessment ..

Answer

QNo 10) What is an effect of your training programmes on your employee?

Motivation level High Low

Answer
Avari Lahore Hotel = High. Holiday Inn Lahore = High. Pearl Continental Lahore = High. University Of Central Punjab 240

Part 2 Data Collection KFC Lahore Job satisfaction High Low = High.

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore = High. = High. = High. = High.

Working efficiency High Low If any others

Answer
Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore enhanced & skill (competency) as well. = High. = High. = High. = High, knowledge base

QNo 11) what is the job security in your organization?

Contract base job Permanent job If any others

Answer
Avari Lahore Hotel slight difference in benefits. = 1) Ability to perform 2) A

Holiday Inn Lahore = Permanent job. Pearl Continental Lahore = Permanent job, Contract base. KFC Lahore = Permanent job (for the management staff), Contract base (for the hotel employees that is the basic massive.

QNo 12) Which kind of benefits do you have for your employees?
Accommodation University Of Central Punjab 241

Part 2 Data Collection Conveyance allowances Medical allowances Rent allowances If any others

Answer
Avari Lahore Hotel = Conveyance allowances, Medical allowances, Rent allowances, Duty meals, Travels shoes, Uniforms. Holiday Inn Lahore = Medical allowances, Provident fund, Employee old age benefit, Group insurance. Pearl Continental Lahor = Conveyance allowances, Medical allowances, Rent allowances. KFC Lahore = Conveyance allowances, Medical allowances, Relocation allowances, EOBI, Provident fund, Group life insurance.

QNo 13) How does better HRM leades to a successful organization? Answer Avari Lahore Hotel
= In order to multiply financial resources, organization need HR to transform organization people into talent pool.

Holiday Inn Lahore = 1) Introduce effective professional approach. 2) Proper effective training to existing staff & new recruiters. Pearl Continental Lahore = Human Resource Management is bridging the gap between employees and high management, if the gap is bridged it leads to successful organization. KFC Lahore = Proper HRM induce from hiring and recruiting good candidates indicates that HRM is familiar with the needs & culture of the organization. They drive the business & Humans.

QNo 14) What is the effect (likely effect) of above discussed function on the profits of your company/organization?
Increased Decreased

Answer
University Of Central Punjab 242

Part 2 Data Collection Avari Lahore Hotel Holiday Inn Lahore Pearl Continental Lahore KFC Lahore efficiency & Morale. = Increased . = Increased . = Balanced . = 1)Increased, 2) Increased

QNo 15) How does better HRM leads to increase in profitability? Answer Avari Lahore Hotel
= In order to multiply financial resources, organization need HR to transform organization people into talent pool.

Holiday Inn Lahore = (Indirectly increase in profits) 1) By doing training to our staff. 2) Target / results oriented. 3) Work on set standards. Pearl Continental Lahore = One of the reason is motivated employees who tend to put in more and hence result is profitability. KFC Lahore = Enhanced efficiency, Employees have more exposure of the competative world, their skill base & knowledge is enhanced & they are equipped with updated tools required.

QNo 16) What is the potential of development in HRM in your organization and in Pakistan? Answer Avari Lahore Hotel

= 1) HR in reference to Pakistan in your organization and in Pakistan.

Holiday Inn Lahore = High potential of development in HRm in our hotel but in Pakistan most of the people do not know

University Of Central Punjab

243

Part 2 Data Collection the concept of Hrm & its practices lack of awareness in Pakistan & institutions. Pearl Continental Lahore = HRM is a vast field and its growing tremendously in our country. At our organization we are aiming the same. KFC Lahore = In my opinion HRM in Pakistan is establishing in this side, people & organizations are now realizing the need infact criucal need of this department. Organizations are now taking. People as assets rather buidings or equipments.

University Of Central Punjab

244