Tarpon Springs, FL 34688 Home: 727-934-5164 / Cell: 813-610-1054 / hwkinkead@yahoo.

com

Harry W. Kinkead

Operations/Executive Management Profile

Over 20 years of leadership experience that includes Director and VP positions. Offer a combination of expertise in the mortgage industry and executive management skills transferable to multiple fields. Year-over-year portfolio of quantifiable and game-changing achievements.
Overview: Results-proven executive with advanced skills in planning and managing large-scale, complex operations. Visionary leader who champions a strategic, innovative approach to operations growth, including leading-edge technology solutions and process reengineering. Key liaison and point-of-contact for HUD, VA, FNMA, FHLMC, PMI and vendor relationships for default related processing and escalated issues; exceptional relationship building skills. Expertise in end-to-end mortgage default servicing and asset liquidation encompassing Federal Home Loan Mortgage Association (FHLMC), Federal National Mortgage Association (FNMA), FHA/VA, and private mortgage insurance default servicing requirements.

Selected Value-Offered Qualifications: Senior Executive Communications/Relationships Strategic Partnership & Alliance Building Policies/Procedures Design & Implementation Business Continuity & Disaster Recovery Planning

GSE, Client, & Vendor Relationship Optimization Budget Planning, Development & Administration New Technology Selection & Integration Employee Recruiting, Hiring, Staffing & Scheduling

PROFESSIONAL HIGHLIGHTS
NATIONAL DEFAULT EXCHANGE/ALBERTELLI LAW Tampa, FL 2012-Present Albertelli Law is primarily a Creditors Rights practice with revenues of ~$19M per year and 400 employees in Florida and Georgia. Director of Operations Oversee delivery of policy, direction, and productivity goals across all operational departments within the firm (currently 34,000 active foreclosure cases and 4,000 bankruptcies under management). Manage team of 6 direct and 250-300 indirect reports. Interact with firm leadership, FNMA/FHLMC, HUD, VA, vendors, service providers, and senior management within client companies to address matters/issues. Report directly to the President of National Default Exchange (NDeX). Supervise multi-site, outsourced vendors; serve as the primary liaison between Albertelli and NDeX. Selected Achievements & Contributions: Facilitated a 10-20% productivity gain by leading the completion and implementation of a new case management system for immediate and long-term enhancements. Reduced delinquent events from 33,000 to 12,000 over a 5-month period; decreased transferred calls by 10,000 (30%) through call routing realignment and auto-attendant improvements. Established 3rd party vendor SLAs and contracts to drive double-digit improvements, including a 50% reduction in physical files, a 30% efficiency increase in the copy center, and a 20% mail room expense cut. Developed and implemented quality control program that provided objective measurement data used at the staff/department level to evaluate quality output and maintain compliance information mandated by clients. Led infrastructure improvements to meet compliance standards through video surveillance and monitoring equipment, fireproof storage and file room procedures, and information security policies. Contributed to development of disaster recovery and business continuity program, negotiating with new vendor on DR services.

Home: 727-934-5164 / Cell: 813-610-1054 / hwkinkead@yahoo.com

Harry W. Kinkead, Page 2

NATIONAL DEFAULT EXCHANGE/FEIWELL & HANNOYIndianapolis, IN 2002-2012 Feiwell & Hannoy is the largest creditor rights law firm in the State of Indiana. Director of Operations Brought on board to develop strategic initiatives and lay the groundwork for the firms growth. Provided the overall direction and policy formation for the company (pipeline of ~28,000 foreclosure cases and ~6,000 bankruptcy cases). Reported to the President of NDeX and law firm partners; supervised team of 150 employees, including 8 direct-report managers. Held accountability for the companys growth and overall performance. Selected Achievements & Contributions: Achieved and retained FHLMC and FNMA Designated Council status by meeting and exceeding performance standards. Led consistent market share gains from 14,000 to 28,000 cases over an 8-year period. Captured $90,000-$120,000 annual savings through transition from hard copy to paperless environment that eliminated 3-4 FTEs. Drove $150,000 annual savings by transitioning IT infrastructure from fat to thin client. Led series of productivity improvements that included: reducing time to file 1st legal from 45 to 15 days; increasing title exam production from 6 to 10 completions daily; eliminating hold times and maintain ASAs at less than 10 seconds within the call center; and increasing output of 2,240 monthly tasks 8%. Established training program for new and existing staff that led to improved team output and staff retention. Enhanced staff development through the implementation of required and optional training courses. Contributed to information security policies and standards required to meet client expectations on privacy, document retention, building access, and data backup/storage requirements.

JPM CHASE (FORMERLY CHEMICAL BANK) Columbus, OH 1988-2002 Vice President, Asset Liquidation Oversaw Collections, Foreclosure, Bankruptcy, Loss Mitigation, REO, and Property Preservation functions. Supervised 4 Vice Presidents and 3 Assistant Vice President who oversaw team of up to 400. Directed activities across multiple sites spanning OH and FL. Administered $19 million budget and serviced 3.2 million loan portfolio valued at $150 billion. Managed nationwide network of real estate brokers and property preservation companies. Selected Achievements & Contributions: Consistently reached record-low delinquency rates, achieved below-budget totals, and exceeded liquidation goal of 95% of appraised value (consistently averaging 100+% sales price to appraised value). Directed end-to-end technology upgrade that transitioned the organization from a manual to an automated environment in order to handle 200,000+ calls per month. Reduced wait time from 2 minutes to 75 seconds. Developed and targeted for implementation Default Workbench workflow-driven system (investment of $3 million) that improved collection activity while ensuring fulfillment of all compliance requirements. Application recognized by the mortgage bank president for providing competitive edge in default servicing. Paved the way for multimillion-dollar monthly revenue growth by implementing online payment application Chase Fast Pay that generated $2 million-plus in additional monthly revenues.

PROFESSIONAL DEVELOPMENT & CREDENTIALS

College-Level Coursework: Franklin University Columbus, OH Licenses: Former Real Estate License, State of Ohio Professional Affiliations: Columbus Board of Realtors Mortgage Bankers Association Ohio Mortgage Bankers Association Indiana Mortgage Bankers Association U.S. Foreclosure Network Board Member, Neighborhood Association (Columbus) Board Member, St. Pius Elementary School (Columbus)