Project Charter for IT and POS System Modification

Version 1.0 approved

Prepared by Team Innova

West Coast Kix

February 6, 2013

Project Charter for IT and POS System Modification

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Table of Contents
1. Project Description .........................................................................................................1 2. Business Objectives and Success Criteria.......................................................................1 3. Stakeholders.....................................................................................................................1 4. Vision...............................................................................................................................1 5. Project Scope...................................................................................................................2 6. Assumptions and Dependencies......................................................................................2 7. Constraints ......................................................................................................................2 8. Milestones .......................................................................................................................3 9. Business Risks.................................................................................................................3 10. Resources.......................................................................................................................3 11. Approvals.......................................................................................................................4 Revision History.................................................................................................................5

Project Charter for IT and POS System Modification

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1. Project Description
West Coast Kix (WCK) is a West Coast inspired sneaker and street-wear boutique focused on providing exceptional service and a superior shopping experience to its customers. With its welcoming, friendly & helpful ambience it aims at providing selection, quality and value under one roof. It caters to its customer base via online shopping and retail store. WCK currently uses POS information system (IS) known as Retail Edge. The aim of this project is to propose certain modifications in WCKs existing Information System to enhance its customer relationship.

2. Business Objectives and Success Criteria

The main objectives of this project are to enhance WSKs market share, profitability and brand equity. The profitability and store traffic is expected to be increased by 5% within next 6 months. Factors such as cost involved and adoption of proposed IS by employees can significantly impact the success of this project.

3. Stakeholders
Stakeholder
Project Sponsor Mr. Ben Margolis Project Manager (Team Innova)

Major Benefits
Up gradation of IS and competitive advantage Team members will get an opportunity to develop networking and consultancy skills, and to enhance understanding of IT implementation. Ease in understanding customer preferences Better shopping experience

Attitudes
Optimistic and open to new ideas Industrious and positive

Win Conditions
More customers and sales Successful execution by WCK

Constraints
Cost of implementation Limitation on time front.

Employees

Positive

Increase in efficiency More value for money

Customers

Cheerful

Adopting and getting accustomed to updated IS. Privacy issues

4. Vision
Our vision is to build West Coast Kix as a youth brand known for its great shopping experience. The proposed IT system will provide better understanding of customers demography and economic behavior translating into enhanced customization, creation of better incentives, and identification of potential market segment and development of a loyal customer base.

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5. Project Scope
The scope of this project is to come up with recommendations for West Coast Kix about the new/modified ways of Information Technology that can be adopted to generate more profit and build a competitive sustainable advantage .Team Innova intends to create a Presentation that outlines the scheme which entails background information of the organization, an analysis of the WCKs market, and a discussion of the benefits, cost, limitations associated with the use of RetailEdge and recommendations that .

6. Assumptions and Dependencies

AS-1: There is scope of improvement in Retail Edge at the WCK AS-2: WCK already possess some basic customer information. AS-3: Customers will willingly provide the required information as per modified IS. AS-4: Cost of modification will be within the budget. DE-1: Individuals competing in IT for installation, implementation and maintenance DE-2: Staff employees for adopting modified IS and collecting information consistently.

7. Constraints
Dimension Constraint (state limits) Driver (state objective) Degree of Freedom (state allowable range)

Project Completion Date

Limited time

Project

must

be

completed by the end of the semester or the presentation date, based on WCKs availability Motivation to complete our project and gain

Organizing team Conflicting meetings Cost schedules,

classes.,jobs most of this experience Estimates not specific Associated economic as of now benefits

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8. Milestones
Event or Deliverable
Project charter approved Project plan completed Project plan approved Project team assembled Project execution initiated Project execution completed Customer acceptance Project closed out

Target Date
Mid Feb Feb end March start March start March end Mid-April April end May start

Responsibility
Team Innova Team Innova Team Innova Team Innova Team Innova Team Innova Team Innova Team Innova

9. Business Risks
Risk
User acceptance Implementation issues Timing issues Cost

Probability
Low Low Low Low

Impact
High High Low Moderate

Mitigation
Training the employees Compatibility checks Check-points to ascertain the progress Effective budgeting

10. Resources
Resource
Joe Cipolla Ben Margolis

Description and Source

Professor for course Info 661, well versed in the field of Information Technology management. Sole proprietor West Coast Kix

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11. Approvals
<Indicate the status of the charter following submission for approval. List the names and positions of the individuals who must approve the charter, particularly the project sponsor. You may wish to add some descriptive text to make sure all of these individuals agree on what their signature of approval means. For example, approving the charter could mean that the signatory agrees with the content as presented here, agrees to use this charter as a basis for the project, and agrees to keep the information in the charter current and relevant.>

Approval Decision: Approved, development of detailed project plan is authorized Approved, project execution is authorized Approved, but project is on hold until future notice Revise charter and resubmit for approval Charter and project proposal are rejected
Name and Signature Date

Role or Title

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Revision History
Name Date Reason For Changes Version