QUESTIONNAIRE

Name .. 1. What do you know about Online Banking?: Well Informed/Much: Enough/Little: Nothing at all: 1. What were your reasons for choosing our online banking service? Please select all that apply. Convenience To save time 24 hour access to accounts *2. How often do you use our online services? Daily Weekly Monthly Never *3. Which online features do you use regularly? Please select all that apply. Pay bills Make an account inquiry Transfer funds between accounts Wire Transfers Process payroll Order check books Other

5. Would you use your mobile phone to do your banking? Yes No N/A 6. Which of the following mobile banking features would you use? Please select all that apply. Balance inquiry Utility bill payment Email and text alerts Order check books Internal account transfer 7. Do you still visit our branches since you started using our online banking? Yes No N/A *8. Overall, how satisfied are you with our online banking service? Very Satisfied Satisfied Neutral Unsatisfied

Very Unsatisfied Which bank services you preferred the most? Sbi Pnb Allahabad bank Icici bank Axis bank Hdfc

5.

Which type of service mostly you use?

Balance and transaction history search b. Transfer fund onlin

1. What do you know about Online Banking?: Well Informed/Much: Enough/Little: Nothing at all: 2. What type of account(s) do you have with CCB?: ON Shore/Local Account: Off Shore Account: Both: 3. How important would Online Banking be in your daily banking activities?: Significant: Infrequent: Not at all: 4. Which online service you think is more user friendly: Internet Banking: Telephone Banking: ATM Services: 5. Do you think that Internet Banking is convenient?: Yes: No: Not Sure: 6. What type of Banking would you do over the Internet?: Personal Banking: Business Transactions: Both: 7. Of our Internet Banking features which would you use most? Make as many selections as you wish.: Inter Account Funds Transfer: Bill Payments from Savings/DDA: Balance on Savings/DDA/Term Deposits/Loans: Stop and Hold Inquiries on Savings/DDA: Transaction History: 8. Are you aware of our Telephone Banking Services?: Yes: Yes, but not sure how to use the service: No: 9. How often have you used our Telephone Banking service?: All the time: Regularly: Infrequently: Not at all: 10. Do you know of our online 24hr ATM Services?: Yes: Yes, but not sure how to use the service: No: Not at all: 11. How often do you log on to our website?: All the Time: Regularly: Infrequently: Not at all: 12. Have you had difficulty logging onto the bank's website?: All the time: Regularly: Infrequently: Not at all: 13. Is the information on the website updated often enough?: Yes: No: