Upgrade procedure

To perform the upgrade procedure, you must download and launch the Deployment Manager. First complete Upgrade RPAs Wizard Prepare for Upgrade, then complete Upgrade RPAs Wizard Apply Upgrade. Note: The procedure may take over an hour to complete, depending on the FTP server, network speed, and size of environment being upgraded.

Download the Deployment Manager

To download the Deployment Manager: 1. [ ] From Software Downloads and Licensing section of Powerlink, download the Deployment Manager zip file. 2. [ ] Copy the file to your computer. 3. [ ] Extract (unzip) the file contents.

Launch Upgrade RPAs Wizard

To launch the Upgrade RPAs Wizard: 1. [ ] Launch the Deployment Manager by opening the RecoverPoint_DM.exe application file. 2. [ ] On the login screen (the "Deployment Manager login screen" illustration), select Other operations (EMC personnel) and enter your RecoverPoint login credentials (CLI). Note: Default CLI username and password = admin. IMPORTANT: Selecting Perform RecoverPoint/SE minor upgrade is only intended for RecoverPoint/SE customers that have received approval to perform such an upgrade. Contact EMC Customer Service for more information. If you are EMC personnel, it is strongly recommended to upgrade RecoverPoint/SE using the Other operations (EMC personnel) option.

Figure 1

Deployment Manager login screen

3. [ ] On the Deployment Manager wizard selection screen, select option Upgrade RPAs Wizards Prepare for Upgrade (the "Deployment Manager wizard selection screen" illustration). Note: The Prepare for Upgrade wizard must be run and completed before running the Apply Upgrade wizard.

Figure 2

Deployment Manager wizard selection screen

IMPORTANT: Ensure you have read and followed the "Prerequisites" section before continuing with the "1. Prepare for upgrade" section.

1. Prepare for upgrade

Review the conditions for upgrading your environment and verify that you have fulfilled them (the "Prepare for upgrade screen" illustration). Select the I have fulfilled the conditions for upgrading the RPAs checkbox and click Next.

Figure 3

Prepare for upgrade screen

2. Login credentials
Enter login credentials (the "Login credentials screen" illustration):

IP credentials
Enter a site management or an RPA IP address.

RecoverPoint login credentials

Enter RecoverPoint installation username and password. Note: Installation username and default password = boxmgmt.

RecoverPoint CLI credentials

Enter RecoverPoint CLI username and password. Only required when upgrading from 3.1. Note: CLI username and default password = admin.

Figure 4

Login credentials screen

3. Login credentials summary

Review the statuses of the RPAs in the system (the "Login credentials summary screen" illustration). The system communicates and validates the statuses of the RPAs and confirms that all components are OK or that errors are detected. If errors are detected for an RPA, a comment will appear describing the problem. To proceed to the next step in the wizard, you must resolve all errors. Once errors are resolved, click Retry to revalidate the communication statuses. When all statuses appear OK (green check mark), click Next.

Figure 5

Login credentials summary screen

Download from FTP server8

Enter FTP credentials of an FTP server where the RecoverPoint 3.2 or later ISO file is located to download it to the RPAs. Qualified FTP servers: CuteFTP, Fedora Linux, FileZilla, Gene6, Xlight, Windows FTP Service. Note: If upgrading a two-site setup, it is recommended to download the ISO file from two local FTP servers (one FTP server at each site). This operation may significantly reduce the ISO file download time. Enable FTP credentials (per site, if relevant): Server IP address. Server port number to connect on FTP server (default is 21). Username. Password. Example: /files/folder3 File location (location of ISO file on the FTP server). Example: rel3.4.SP2_l.48_release_64_emc_md5_e11ce8b9190e8788daeb2e7bfe82b2c6.iso File name (name of the ISO file on the FTP server). Once all information has been entered, click Next to begin the download and distribution of the ISO file(s) to the RPAs. Continue to the "4.1.1 FTP credentials summary" section.

Figure 6

ISO file information screen

4.1.1 FTP credentials summary

Review the status of the FTP connectivity results (the "FTP credentials summary screen" illustration). Note: This screen only appears if you selected Download from FTP server for one or more sites in the "4.1 ISO file information" section. The system communicates and validates the connectivity to the FTP servers and confirms that all connections are OK or that errors are detected. If errors are detected for an FTP server, a comment will appear describing the problem. To proceed to the next step in the wizard, you must resolve all errors. Once errors are resolved, click Retry to revalidate the communication statuses. When all statuses appear OK (green check mark), click Next.

Figure 7

FTP credentials summary screen

4.2 ISO file distribution summary

Review the status of the ISO file distribution results Download from FTP server, the file distribution will start automatically. The system verifies the ISO file download and distribution to all RPAs and confirms that they are OK or that errors are detected. If errors are detected for an ISO file for a particular RPA, a comment will appear describing the problem. To proceed to the next step in the wizard, you must resolve all errors. Once errors are resolved, click Retry to revalidate the communication statuses. When all statuses appear OK (green check mark), click Next.

Figure 8

ISO file distribution summary screen

5. System diagnostics
System diagnostics are performed for the site(s) and the RPAs. By doing so, the system attempts to validate that the current configuration is appropriate and that RecoverPoint can successfully operate in the current environment (the "System diagnostics screen" illustration). The site system diagnostics will present the following results: Level, Site, and Description. The RPA system diagnostics will present the following results: Level, RPA, Site, and Description. The system will confirm that all components are OK and that no errors or warnings exist. If errors are detected, you must correct them to be able to continue. If warnings are detected, it is recommended to fix them, if relevant, before you continue, even though the system allows you to ignore them and continue the upgrade. Once errors and warnings are resolved, click Refresh to rerun the system diagnostics process.

Figure 9

System diagnostics screen

6. Save system files

Before applying the upgrade, you must save a configuration file and export a system modifications file to Customer Service, if relevant (the "Save system files screen" illustration).

Save configuration file

A configuration file is required to apply the upgrade. Specify a path and file name to save the configuration file. By default, the file name and directory location is C:\Documents and Settings\<username>\RecoverPoint\ndu_input.properties.

Export modifications (if relevant)

The system you are upgrading may have modifications. If upgrading from 3.1 or 3.1 SP1, you must follow the procedure in the "Verify and collect system modifications files" section and not specify a path and file name in the Modifications file field. If upgrading from 3.1 SP2 and later (including 3.2 P1 and later), you must specify a path and file name to save the file. By default, the file name and directory location is C:\Documents and Settings\ <username>\RecoverPoint\ndu_mod.properties. If found, they will be saved to a file. This file must be sent to Customer Service for analysis before applying the upgrade. When provided with the option to continue: If you select the Apply upgrade now checkbox and click Next, the system takes you to the "Apply upgrade configuration" section.

IMPORTANT: Apply upgrade now only if you have verified that you have no system modifications (only relevant to upgrades from 3.1 or 3.1 SP1), or, if you did verify the existence of a system modifications file or files, that you submitted the file or files to Customer Service and received a response about how to proceed in the upgrade. If you leave the Apply upgrade now checkbox clear and click Finish, the Upgrade RPAs Wizard will close.

Figure 10 Save system files screen

Apply/Resume upgrade configuration

If applying or resuming upgrade configuration after launching the Upgrade RPAs Wizard - Apply Upgrade wizard from the Deployment Manager wizard selection screen, continue here: Apply/Resume upgrade configuration (the "Apply/Resume upgrade configuration screen" illustration). Enter RecoverPoint login credentials, load configuration file, and import modifications file (if relevant):

RecoverPoint installation credentials

Enter RecoverPoint installation username and password. Note: Installation username and default password = boxmgmt.

RecoverPoint CLI credentials

Enter RecoverPoint CLI username and password. These credentials are only required when upgrading from 3.1. Note: CLI username and default password = admin.

Load saved configuration file

This file is required to resume the upgrade. If you do not have a saved configuration file available, you must run Upgrade RPAs Wizard - Prepare for Upgrade. Enter the path and file name of the saved configuration file from the Prepare for Upgrade wizard.

Import modifications file (if relevant)

If a modifications file was provided to you by Customer Service, you must import it now. Enter path and file name of the file.

If Customer Service instructed you to not import a file, or if no system modifications were found, you can continue without importing a modifications file by clearing the Modifications file checkbox. Click Yes when the No system modifications file imported window appears. To verify if you need to import a modifications file, see the "Verify and collect system modifications files" section. IMPORTANT: The system modifications file is important for the upgrade to complete successfully. Continue only if you are sure that you do not need to import a file.

Figure 11 Apply/Resume upgrade configuration screen

Apply upgrade configuration

If applying an upgrade configuration as a continuation from the "6. Save system files" section, continue here: Apply upgrade configuration (the "Apply upgrade configuration screen" illustration).

Import modifications file (if relevant)

If a modifications file was provided to you by Customer Service, you must import it now. Enter path and file name of the file. If Customer Service instructed you to not import a file, or if no system modifications were found, you can continue without importing a modifications file by clearing the Modifications file checkbox. Click Yes when the No system modifications file imported window appears. To verify if you need to import a modifications file, see the "Verify and collect system modifications files" section. IMPORTANT: The system modifications file is important for the upgrade to complete successfully. Continue only if you are sure that you do not need to import a file.

Figure 12 Apply upgrade configuration screen

Environment diagnostics
The results of the environment diagnostics test are displayed on this screen (the "Apply upgrade configuration screen" illustration). If warnings or errors are found, they will be displayed in the table. If no warnings or errors are found, Environment diagnostics completed successfully will be displayed. IMPORTANT: It is strongly recommended to resolve these warnings and error before proceeding. Failure to do so may lead to disruption in replication or production downtime during a disaster, and other possible issues during normal operation. To apply the upgrade, click Next.

Figure 13 Environment diagnostics screen

Apply/Resume upgrade summary

The system performs pre-apply preparations, applies the upgrade to all RPAs, finishes applying the upgrade, and verifies that the RecoverPoint setup was upgraded completely (the "Apply/Resume upgrade summary screen" illustration). This step may take a number of hours to complete, depending on the size of the environment you are upgrading (number of RPAs, number of consistency groups, number of volumes, and so on). During this step the system goes into maintenance mode. While in this mode the RecoverPoint Management Application GUI becomes read-only. The GUI can only be used to monitor the system and modifications cannot be made. Once upgrade is completed, RecoverPoint exits maintenance mode and automatically performs SAN Diagnostics.

Figure 14 Apply/Resume upgrade summary screen

Note: If the Wizard is unable to apply the upgrade to an RPA (or pair of RPAs, in the event of a two-site configuration), a Collect system information dialog box appears (the "Collect system information screen" illustration). In this screen, you should enter FTP server information, to which the system information (logs) gathered from the RPA (or RPA pair) will automatically be saved. The system information is saved to a RAR file (or two RAR files for a two-site configuration). The file name will automatically be appended with the IP address of the RPA (or RPAs) from which the system information is collected (example filename: RPA1Site1_10.10.10.10_rar). The file(s) should be submitted to Customer Service, to allow them to analyze the file(s), the content, and assist you in successfully completing the To improve Customer Service response time, it is highly recommended to collect and Deployment Manager logs (found in <Deployment Manager unzip location>/logs) to server. research upgrade. save the the FTP

Figure 15 Collect system information screen

Re-enabling reservations support

If upgrade was successful and reservations support for consistency groups was disabled in the "Verify and disable reservations support" section, go to each of the consistency groups and enable reservations support by selecting the Reservations Support checkbox in the Advanced section of the Policy tab of the consistency group.

Ensuring upgrade is successful

To ensure that the upgrade is successful, use the RecoverPoint GUI to verify that all system components are functioning properly, and consistency groups are running on the same RPAs as before the upgrade: Ensure check marks appear in the Status columns of all components (such as splitters, RPAs, and volumes). In the Status tab of each consistency group, verify that they are running on the same RPAs as before the upgrade.

Updating license
After performing a major upgrade to RecoverPoint release 3.2 or later, it is recommended to obtain a new license key (for no extra cost) from EMC for the release. Until a new license is set in the RecoverPoint environment, licensed features for the release will remain disabled.

Recovery policy
The Upgrade RPAs Wizard supports auto-recovery. Therefore, if a step fails anywhere in the procedure, running the Wizard again will automatically continue the procedure from where the step failed. Some failures (such as an RPA that goes down) may require manual intervention (such as starting up an RPA) before rerunning the Wizard.

RollBack Plan
There is no rollback plan , Vendor will escalate it to next Level and complete the upgrade .