CURRICULUM VITAE

SAMEEP GUPTA

19/A Mother glory school, sainath Coloney Tilak Nagar,Indore Email-sameep1605@gmail.com Mob No +91-9981291309

Career Objective
Want to work in an organization where I can use my knowledge and skills, and learn with that organization to solve problems successfully and can get a challenging position

Profile
Handling a Team of 5 Engineers for managing IT operations for client, Bharti Airtel Ltd in MP CG Location. Handling escalations & resolutions request made by 1800 users spread across all branches. MIS Maintenance and General administration. Handling server maintenance at local level also monitoring network links. Resolving issues related to Hardware & Network services. Monitor and reviewing Helpdesk calls to ensure quicker response and resolution time. Server Administration.

Skills
All type of Windows troubleshooting and installation Outlook Configured and Installation Lotus Notes Configures and Installation WIN XP , Vista and WIN 7 Installation and Configured All Type Of Printer Configured and Installation just Like HP Laser Jet , Bar Code and Many More Server Installation and Configured

Work Experience
Presently Working At 3I INFOTECH Pvt Ltd, Project Bharti Airtel Ltd Duration- NOV 2012 to till Date Presently Working At WIPRO INFOTECH through Personal Staffing Solution Pvt Ltd, Project - Axis bank Ltd Duration- Oct 2011 to NOV 2012

One year experience in SAMYAK COMPUTER Duration- 01/08/2010 to 15/09/2011

1. WIPRO INFOTECH Duration:-Oct 2011 to till Date Client:- Axis Bank Role: - FM Engineer Current Responsibilities:

Responsible of Desktop and Servers and Router. Responsible of Whole MP Axis Bank Branch via Remotely.
Responsible of All Printer and Scanners Planned, Designed & implemented LAN networks at Axis Bank Branches. Checking network performance and resolving Network Connectivity issue. Trouble shooting of all type of H\W and Windows related problems. Troubleshoot the all online application and Lotus client. Maintain the Symantec Server and client end also. Extending onsite technical support to the clients including maintenance of network & hardware. Assignment of Static IP address/subnet mask, Primary and Secondary DNS. Created users accounts, provided authorization, with the use of AD (Active Directory) on platforms like Windows 2008 R2 enterprise edition. Configured DNS, DHCP servers on Windows 2008 R2 sever. Extending onsite technical support to the clients including maintenance of network & hardware. Maintaining the LAN. Identify and troubleshoot Network issue. Deployment of customer specific applications i.e. Standalone, Intranet, Internet, File Transfers and FTP based applications. Knowledge of Remote PC Management tools. Install and troubleshoot of various type of application Finacle, I Notes, Dols Configuration in INOTES, Lotus Client. Responsible of Server (ADC, FILE SERVER, Print Server) Maintain the Assets Maintain and Monitoring Network in Remote Location.

Client Servicing:
Managing customer service operations for rendering and achieving quality services. Resolving customer complaints on technical issues on time. Providing value added customer services by attending customer queries and issues.

Academic Qualification

MBA BCA KSOU MCRPV Pursuing 2010 with 69%

H.Sc. High School

MP Board MP Board

2005 with 62% 2003 with 62%

Other Qualification
Jetking Certified Hardware & Networking Professional from Jetking Info train Ltd Indore. Equivalent Knowledge of Red Hat LINUX.

Equivalent Knowledge of CCNA.

Proficiency Forte
Site Management-Axis Bank Handling a Team of 5 Engineers for managing IT operations for client, Axis Bank Ltd for their 77 branch locations in Madhya Pradesh. Handling escalations & resolutions request made by 1800 users spread across all branches. MIS Maintenance and General administration. Handling server maintenance at local level also monitoring network links. Resolving issues related to Hardware & Network services. Monitor and reviewing Helpdesk calls to ensure quicker response and resolution time. Server Administration. Technical Support/Troubleshooting Active directory implementation. Date backup scheduling. Configuration of DNS, DHCP and FTP Server. Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressed of their problems. Installation and Troubleshooting of Network and Application issues. Hands on IP Addressing/Subnetting, Routing Protocols,

Technical Forte
Hardware Skills Assembling, Maintenance and Troubleshooting of PCs. Operating system platforms Installation, Configuration & Troubleshooting of these O/S:- Windows 98, XP, Vista, Win 7, RedHat Linux. Basic Networking Skills Configuring & Troubleshooting of TCP/IP, IP Addressing, Remote Desktop Connection, Implementing Remote Assistance. Server 2008 Installing, Configuring & Troubleshooting Windows 2008 Server and Its Services like DHCP, DNS, FTP, WDS, and TERMINA CCNA Configuring & Troubleshooting Static Routing, Default Routing, Dynamic Routing.

Router Configuration.

Application MS Office 2007 (MS Word, MS Excel, MS Power Point) Outlook Configuration

Strengths
Having sound knowledge about internet. Flexibility and Cooperative Positive attitude and quick learner ability to work under pressures to meet the deadline Innovative work and hard working

Achievement
Got Best service delivery Award from Wipro

Hobbies/Interests
Reading Books, Playing Games,

Personal Information
Name: Fathers Name: Date of Birth: Marital Status: Permanent Address: Languages Known: Sameep Gupta Mr. Sandesh Gupta 16/05/1988 Unmarried Gali no.3 shanti nagar coloney Chhartarpur (M.P.) English, Hindi.

Declaration
I hereby declare that the information given above is true to the best of my knowledge and belief.

Date : Place:

Sameep Gupta