Professional Documents
Culture Documents
The Role of the Board in Quality and Safety Ms. Marcia Visser, BSN, MHSA Chair, Quality Care Committee, Sunnybrook Health Sciences Centre Chair, Ontario Hospital Association May 23, 2013
Objectives
Describe the role of the governing body for quality and safety Learn about some leading governance practices for quality and safety Identify how management and staff can support the board in carrying out its role
Board asks: Why is it so difficult to get staff to wash their hands? Managements response: There is no easy solution
The Challenges
Boards have typically focused on finance Board members typically do not have clinical backgrounds Board members may be confused or intimidated by quality and patient safety issues Board members and physicians are not fully engaged in the quality and patient safety agenda
Board involvement in quality and safety is fundamental to the achievement of the organizations mission
Determines Quality and Safety priorities for CEO and links compensation to achievement of goals
Support initiatives that support the development of a Quality and Safety culture
Quality Improvement Plan and Framework
Use a dashboard with national benchmarks that includes indicators for clinical quality, patient safety and patient satisfaction
Jiang J, Lockee C, Bass K, and Fraser I, Journal of Healthcare Management, Jan/Feb 2009:15-28
60%
43% 40%
20%
0% Nov 07- Aug-Oct Nov 08 - Q3 2009- Q4 2009- Q3 2010- Q4 2010- Q2 2011- Q3 2011- Q4 2011- Q1 2012- Q2 2012- Q3 2012- Q4 2012Feb 08 08 Mar 09 10 10 11 11 12 12 12 13 13 13 13