Working Guidelines at MSC / MGW 90-008-01

Working Guidelines at MSC / MGW

Document Number 90-008-01
Date of current issue: 18-04-2008

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Working Guidelines at MSC / MGW 90-008-01

Subject: Working Guidelines at MSC / MGW Originator: Omer Khalid / omer.khalid@telenor.com.pk Shakil Ahmed / shakil.ahmed@telenor.com.pk Status Draft Process Owner: TP O&M Approved by: TP O&M Initial Draft Date 18-04-2008 Author: Faisal Naik / faisal.naik@telenor.com.pk Applicability All TP O&M indoor locations Process Frequency: On Demand Signature

Responsible Department TP O&M Process Worker: All teams working at MSC / MGW locations Date: 22-04-2008

Document History Sr. No 1 Version 1.0 Date of Change 18-04-2008 Change Description Initial draft of document. Reviewed By TP O&M, Impl Review Date 18-04-2008 to 22-04-2008 22-04-2008 Draft approved

The master copy of this document is stored on an electronic database and is write-protected; it can only be changed by the document control administrator. Copies may be printed or downloaded to desktop

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Working Guidelines at MSC / MGW 90-008-01

computers; however any hard or soft copy of this document (other than the master) is considered to be an uncontrolled copy used for reference only.

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Working Guidelines at MSC / MGW 90-008-01

Table of Contents
1.0
1.1 1.2 1.3 1.4 1.5 1.6

Document Details ............................................................................................... 5

Title .............................................................................................................................................. 5 Purpose........................................................................................................................................ 5 Scope........................................................................................................................................... 5 Review ......................................................................................................................................... 5 Definitions .................................................................................................................................... 5 Guidelines .................................................................................................................................... 6 i. General guidelines....................................................................................................................... 6 ii. Technical guidelines. ................................................................................................................... 6 iii. Material Handling & Storage guidelines ...................................................................................... 7

1.7

Associated Documents .............................................................................................................. 10

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Working Guidelines at MSC / MGW 90-008-01

1.0

Document Details
1.1 Title Working Guidelines at MSC / MGW

1.2 Purpose These guidelines ensure smooth and efficient work flows for all teams working at MSC & MGW locations.

1.3 Scope The document covers general and technical guidelines while teams of different vendors and TP itself work at the mentioned locations.

1.4 Review Document is subject to review bi-annually or on need basis.

1.5 Definitions This section contains the definitions of acronyms or terms used in this document. Such as:

DDF ESD MGW MSC NOC OIC OM (O&M) TP

Digital Distribution Frame Electrostatic Sensitive Device Media Gateway Main Switching Center Network Operations Center Officer Incharge Operations & Maintenance Telenor Pakistan

Process Owner

The person outside the process & personally accountable for end-to-end delivery & drives improvement.

Process Worker

The person who is inside the process & is responsible for specific delivery.

Process Frequency The number of times a particular process will be activated (monthly, weekly, daily, on demand).

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Working Guidelines at MSC / MGW 90-008-01

1.6 Guidelines The working guidelines are divided into two sections: i. General guidelines NOC / Site access control procedures must be followed before entry and exit from MSC/MGW facility. Further to the last point, Security guard at duty must ask for work order number and confirm the same from NOC. The security guard should not allow any person without company ID. Anyone using MSC / MGW facilities shall at all times wear Company ID while working at these locations. Wooden Cartons/Cable Rolls are strictly not allowed in the MSC/MGW facilities. All installation activity by Sub-contractors shall be supervised. TP or NSN responsible person must be available to supervise the Subcon activity. The facilities shall not be used for storage locations and the equipment / installation material required for current activity shall be placed inside MSC / MGW halls. After completion of the activity all left over material and cartons must be removed immediately and the premises should be left in a clean condition. Officer in-charge (OIC) to be notified of the material that requires disposal. Any equipment which is found lying in MSC/MGW premises not related to current installation activities shall be readily dispatched to the warehouse or alternate location. Food & drinks are strictly prohibited in MSC / MGW halls. Non-compliance will be strictly dealt with. Use of shoe covers while working in MSC / MGW halls is MANDATORY. No equipment of any type shall be dragged on MSC / MGW raised floors. NOC duty officers or Regional O&M managers may be contacted for any clarification if required. For any further clarification regarding the procedures please get in contact with NOC and Regional O&M managers.

ii. Technical guidelines. The alarm status of the MSC/MGW site should be confirmed from NOC both at the time of entry and exit. In case of any impact accidentally on the operational Network due to the activity it must be immediately reported to NOC.

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Working Guidelines at MSC / MGW 90-008-01

Use of antistatic straps while handling all telecom equipment is Mandatory. All equipment / racks being installed at the said locations must be properly grounded to TP provided earthing Ensure proper tools used while working with all Telecom equipment and special care should be taken when carrying toolkit so that it should not damage the flooring and the operational equipment.

Ensure usage of DDF patching guidelines - attached here. Ensure proper routing / lacing of PCM, IF and power cables separately on cable trays under the raised floor and indoor ladder. Fiber patching cords should be covered with flexible pipe when laid on the cable trays and properly labeled for end to end connectivity. Special care should be taken with the customer equipment and also with the other vendors equipment. Special care should be taken while connecting independent power source for new equipment. Dont intersect any current carrying cable and take assistance from Telenor for proper power source. Dont put on or off other circuit breakers with out prior permission of Telenor concerned person. Remove harmful dust and do proper housekeeping during and after I&C process.

iii. Material Handling & Storage guidelines All Packages shall be handled carefully according to the printed handling markings on package to avoid any shocks.

- This way up: Packages shall be handled on intended position e.g. packages are not allowed to be toppled.

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Working Guidelines at MSC / MGW 90-008-01

- Fragile: Packages shall be handled with care e.g. sensitive devices inside the box; do not drop; do not push with forklift. - Keep away from rain: Packages are not allowed to be stored in rain; sensitive devices, which are harmed if exposed to direct water or high humidity conditions. - Use no hand hooks: Dont use hand hooks or other tools in handling, which may harm the products. - Stacking limit by number: Do the stacking according to marking. The number (n) indicates how many similar packages are allowed to be stacked one on the other. When the unit packages do not have markings, the height limit for stacking is one meter.

Heavy material must not be handled manually. Products and other heavy material shall be handled with appropriate handling devices (trolley, pallet truck or some other suitable lifting device) for material loading, unloading, movement, and storage on site. Pushing, pulling, and dragging of material on floor must be avoided to prevent damage to the floor / false floor tiles.

In extreme conditions where availability of handling devices cannot be made possible, the movement and handling of material on sites must be properly planned and supervised. In case of unavailability of proper handling devices, direct movement of heavy equipment without corrugated sheets must be avoided to prevent damages and scratches on the floor surface. Vendor site supervisor must ensure that these guidelines are properly followed at sites.

Dropping the products is prohibited as sensitive electronic equipment can be easily damaged. Dropping of heavy equipment on the floor or collision of heavy items with installed equipment can also cause damages to the equipment and false flooring.

The packages of same size can be stacked one on the other, when stack-ability markings on containers are followed. When stacking the packages, the heaviest packages shall be the lowest.

Packages shall be protected from ESD, dust, dirt and all reasonable hazards during handling at sites. The allowed temperature range for most functional equipment storage is between -40 C to + 70 C. Products marked as ESD sensitive have the below symbol meaning that those items are allowed to be unpacked only in EPA (Electrostatic discharge protected area).

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Working Guidelines at MSC / MGW 90-008-01

ESD Sensitive Devices

High temperatures and direct sunlight should be avoided for batteries. Storage location should be clean and dry. The ideal temperature for optimum shelf life is 20C (68F). Under the temperature of 20C (68F) batteries can be stored for a period of six months without a recharging.

If battery falls during handling, it must be replaced as there might be damages inside the battery even if there are no physical damages. Batteries shall be stacked according to handling markings. Pallets shall only be moved individually. Avoid short-circuiting terminals when handling batteries. Personnel should remove all metal objects before working with batteries (unpacked), such as watches, rings, belt buckles and bracelets. If the container or lid of a battery is damaged, the battery must be treated as hazardous material and immediately replaced. Damaged battery should be handled with safety gloves and goggles. Open flame and sparks must be avoided when working with it.

Damaged batteries should be packed in acid-resistant container. All products shall be stored inside transportation package for warranty to be valid. The storage area shall be covered and storage under the open sky is prohibited. In weather protected and temperature-controlled storage locations the unit packages are allowed to be stored without transportation package/container. Products shall always be stored inside the unit package.

Storage on soil is not acceptable. Packages shall be isolated from the ground at least with additional pallets. Paved ground is recommended.

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1.7

Associated Documents DDF Patching Guidelines (40-004-02)

D:\TP\Procedures\ TXN\40-004-01\40-00

MSC & MGW Site Access Control Procedure (90-005-01)

D:\TP\Procedures\ Cross\90-005-01\90-0

Working Guidelines flyer

D:\TP\Procedures\ Cross\90-008-01\Wor

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