VII-ANNEXURESS

Annexe-1
SAMPLE SURVEY QUESTIONNAIRE
Times Foundations Survey on
Corporate Social Responsibility Practices in India
Times Foundation carried out a national survey on corporate social responsibility
amongst leading corporate houses. The survey was conducted by TNS India
Pvt. Ltd., a leading social and market research agency on behalf of Times
Foundation. CEOs and top executives of companies were canvassed about
the policies and role of their organisations in CSR policy formulation and
project implementation in India. The rationale behind conducting this survey
was to get credible data on CSR initiatives of the companies, current practices
in CSR and various issues and challenges facing CSR in India.
This survey looked into various issues of social relevance under the ambit
of CSR, and elicited viewpoints of business houses on CSR practices, its
strengths and challenges. The survey sets the stage for further interaction
amongst various stakeholders over a period of time. The participation of
companies was voluntary but of immense value and is highly appreciable.
The respondents were assured of utmost confidentiality as the information
generated through the survey was used only for the purposes of research
and analysis and was not meant to be shared with any third party. The views
and information shared provided the basis for aggregate analysis
without reflecting an individuals or single companys viewpoint.
The online questionnaire contained a total of 44 questions, which took
responding organisations approximately 20 minutes to complete. Internet
technology was fully leveraged during the entire process of the survey
administration and presenting it in its current format.
Sample Questionnaire used for the Survey
Type of
Organisation

Sector
(Multiple
Answers
Possible)

Public Sector Undertaking

Private Agency (National)
Private Agency (Multinational)

IT
Investment
Banking
Insurance
Automobile
Cement
Media
Metal
Pharmaceutical
Sugar
Jute
Dairy
Fertilizer
Petrochemical
Pulp & Paper
Tobbacco
Construction
Steel
Mining
Textile
Beverage
Electronic
Airlines
Food
Financial Services
Other

......1
......2
......3

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
88

Q No.

QUESTIONS

CODING CATEGORIES & CODES

SKIP TO

INFORMATION OF RESPONDENT
1.
2.
3.

Your Name
...........................................
Designation
...........................................
Contact details Office Address:......................
...........................................
...........................................
Tel.:.....................................
Email:...................................

4.

Sex

5.

Years of total
professional
experience?

6.

Years with the

present
organisation?

Male ..................................1
Female...............................2

CSR INITIATIVES, AWARENESS AND

CSR POLICY IN THE ORGANISATION
7.

Does your
organisation
have any
CSR
initiatives?

8.

If YES,
What are all
the issues
covered under
CSR in your
organisation?

Yes ....................................1
No .....................................2

Health
1
Environment
2
Agriculture
3
Micro finance
4
Water
5
Sanitation
6
HIV/AIDS
7
(PLEASE CIRCLE Child Care/Development
8
ALL APPLICABLE) Education
9
Rehabilitation & Resettement
10
Slum improvement
11
Disaster Management/Rehabilitation
12
Livelihood promotion
13
Women empowerment
14
Charitable events
15
Other (SPECIFY)
88

If its NO,
then go to Q:
14 directly
(NOTE: PL.
SEE IF
RESPONSE
IS NO, THEN
SKIP TO
Q.14)

Q No.
9.

QUESTIONS
When did your
company start
CSR initiatives

CODING CATEGORIES & CODES

SKIP TO

Year

(e.g.:Year 2000)?

10.

Does your
organisation
have a
CSR policy?

Yes
1
No ........................................ 2 Skip to
In the process ........................ 3 Q-14

11.

When did your

organisation
formulate a
CSR policy

Year .......................................

(e.g.:Year 2001)?

12.

Can you kindly

tell us briefly
about the vision
and objectives
of your
organizations
CSR policy?
(PLEASE RESTRICT

..............................................
..............................................
..............................................
..............................................
..............................................
..............................................
..............................................
..............................................
..............................................

UP TO 3-4 LINES)

13.

14.

15.

IF YES IN Q-11
who is mainly
responsible for
its compliance/
implementation?

IF NO in Q-10,
what are the
reasons for not
having a CSR

CEO of the company

CSR Director/Manager
Administration
Finance Department
Not fixed,
but decided in annual GM
HR Department
Other (please specify)

Organisation doesnt
feel the need
This will come in the near future
There is no need to have a
CSR policy
Its not on our agenda at all
Other (please specify)

1
2
3
4
5
6

1
2
3
4
88

IF NO in Q-10,
do you plan to Yes ........................................ 1
evelop a CSR
No ......................................... 2
policy in the
future?

Q No. QUESTIONS

CODING CATEGORIES & CODES

SKIP TO

IMPLEMENTATION PROCESS AND INVOLVEMENT OF STAKEHOLDERS

16.

How do you
implement
your CSR
initiatives?
Kindly
prioritize them
on the basis of
Importance
(i.e. the Most
important will
come first)

17.

18.

Which are the

target groups
covered in your
CSR initiatives?

Through voluntary organisations

By giving financial support directly
to the Community/ Community
Based Organistations
By organizing charitable events
every year ................................
Funding to Government ..............
Through our own CSR project
management ............................
...............................................
Other (Specify)

People living nearby our

Industry/Organization
Selected in consultation with NGOs
Random selection of area or
community
Tribal people in any part of country
Poor people living in rural areas
Other (please specify)

Can you specify These are one time events

the type of CSR These are regular running
initiatives during programmes
the last 3 years?

1
2
3
4
5
88
1
2

MAJOR ISSUES UNDERTAKEN IN THE AMBIT OF CSR INITIATIVES

19.

What is the
Demand from the community
1
rationale behind Current relevance of the issue
2
covering the
As per the organisational mandate 3
mentioned issues
under CSR
Other (specify)
in your
organisation?
Multiple Answers
possible

GEOGRAPHICAL COVERAGE FOR CSR INITIATIVES

20.

Can you specify

the coverage
and scope of
your CSR
initiatives?

Number state(s):.........................
Number of District(s):...................
Number of village(s):....................
Number of towns(s):....................
Others (please specify):................
.................................................

Q No.QUESTIONS

CODING CATEGORIES & CODES

21.

Our operation area...............1

Selected randomly................2
On the basis of demand........3
As per the selection criteria
of our organisation/
Stakeholder decision.............4

What is the
rationale behind
targeting the
above
mentioned
areas?

SKIP TO

RELATION AND COORDINATION AMONG GOVERNMENT,

BUSINESS AND CIVIL SOCIETY ORGANISATIONS
22.

23.

Please rate
the extent of
coordination
between
mentioned
organisations on
a 5 point scale
(5-Very Good,
4 Good,
3 Average,
2- Poor and
1-Very Poor)

Government and civil

society organisations

Government and
Business Firm

Civil Society
organisations and
Business Firm

Do you think
there is a
lack of
communication
between
Business Firm
and Corporate
Houses and
NGOs?

Yes....................................1
No.....................................2
Cant say............................3

24. Do you think

Yes....................................1
there is a
No.....................................2
lack of
Cant say............................3
communication
among Civil
Society,
Government
and Business
firm/Corporates
houses on the
CSR issue?

Q No. QUESTIONS
24.

CODING CATEGORIES & CODES

SKIP TO

Do you think
Yes....................................1
there is a lack of No......................................2
communication Cant say............................3
among Civil
Society, Govt.
and Business
firm/ Corporates
houses on the
CSR issue?

GOVERNMENT POLICY ON CSR

25.

If government
wants to develop
a policy on CSR
in near future,
in your opinion
who all should
be involved
in this task?

Business houses..................1
Industries...........................2
Civil society organisations.....3
Government functionaries.....4
Research organisations.........5
Not required to involve any.. .6
Others (Pls specify)............88

(PLEASE CIRCLE
ALL APPLICABLE)

FINANCING PATTERN & ANNUAL SPENDING AND RATIONALE

26.

Do you have
Yes....................................1
a separate
No.....................................2
allocation of
funds or a CSR
implementation
corpus?

27.

What average
percentage of
your Annual
Budget has
been allocated
for CSR during
last 3 years?

What average percent of your

Annual Budget is allocated
for CSR during last 3 years.
<5%..................................1
5-10% ...............................2
10-20%..............................3
20-30%..............................4
More than this.....................5
Depends upon boards decision
(not fixed)..........................6
Doesnt have any relation with
the annual budget................7
No specific budget...............8

Q No. QUESTIONS
28.

CODING CATEGORIES & CODES

Can you please Year

tell us the annual
allocation for
each year (for
last 3 years)?
2005

Budget Actual
Allotted Expenditure Made
(INR)
(INR)
............ .....................

2006 ............ .....................

2007 ............ .....................
LEGAL ISSUES AND CSR
29.

What do you
............................................
think about legal
implications/
............................................
issues related
to CSR?
............................................

30.

Do you wish to Yes......................................1

be a member of No.......................................2
discussion/
advisory group
on CSR issue
that may be
constituted
in future?

ROLE OF GOVERNMENT IN CSR

31.

What role does

the government
play in CSR?
None...................................1
(PLEASE CIRCLE
Ensuring implementation........2
ALL APPLICABLE) Facilitating agencies in
implementation.....................3
Capacity building...................4
Monitoring............................5
Other.................................88

32.

In your opinion,
what role should
the government
play in CSR?

Policy development................1
Capacity building...................2
Regulations...........................3
Others..................................4

(PLEASE CIRCLE
ALL APPLICABLE)

33.

What do you
think about
Governments

Its a very good decision.........1

This is not good for companies
/ industries...........................2

SKIP TO

Q No. QUESTIONS
proposal to
abolish
section 80G
granting tax
benefits to
funds allocated
to development
projects
(as Charity)?

CODING CATEGORIES & CODES

It will discourage CSR spending
by companies / industries.......3
It will not affect much in
CSR spending.......................4
It doesnt have any relevence..5
Other (Specify)

ROLE OF CIVIL SOCIEY ORGANISATION IN CSR

34.

As per your
experience what
type of role do
NGOs/ INGOs/
Voluntary
organizations
play in CSR?

None....................................1
Implementation when failed....2
Voluntary role in
implementation.....................3
Capacity Building...................4
Planning our CSR initiatives.....5
Others (Please specify).........88

(PLEASE CIRCLE
ALL APPLICABLE)

35.

In your opinion,
what role should
these
organizations
play in CSR?
(PLEASE CIRCLE
ALL APPLICABLE)

Project implementation...........1
Capacity building...................2
Monitoring............................3
Regulatory............................4
Voluntary support to
Corporate agencies.................5
Other (PLEASE SPECIFY).......88

AWARENESS/OBSERVATIONS
36.

37.

Can you tell

3 companies
which in your
opinion have
active CSR
departments?
(Please write
the name of
companies)

............................................

What should be
the priority areas
to be covered
under CSR
initiatives by
corporate
houses in India?

Health..................................1
Environment.........................2
Agriculture............................3
Micro finance........................4
Water...................................5
Sanitation.............................6
HIV / AIDS............................7

...........................................
...........................................
...........................................
...........................................

SKIP TO

Q No. QUESTIONS

CODING CATEGORIES & CODES

Child Care / Development........8
Education..............................9
Rehabilitation & Resettement.10
Slum improvement...............11
Disaster management /
Rehabilitation.......................12
Livelihood promotion.............13
Women empowerment...........14
Social events.......................15
Other (SPECIFY)...................88

38.

What kind of
.............................................
problems /
constraints have .............................................
you faced in the
implementation .............................................
of your CSR
initiatives?
(Please give
only 2-3 most
important ones)

39.

What, according
to you can be
done to
bring more
transparency
in the allocation
of funds towards
CSR and its
utilisation?

Allocation of funds...................
.............................................

40.

Do you see
CSR as an
effective
catalyst for
bringing about
positive societal
change?

Yes.......................................1
No........................................2
Cant say...............................3

41.

What leads the

Corporate /
Business houses
to form separate
foundations to
work on CSR?

As it has been made

mandatory by Government......1
To get tax benefits
(under 80G)..........................2
To Brand company
among people........................3
Improve perception
about company......................4

Multiple Answers

Utilazation of funds..................
.............................................

SKIP TO

Q No. QUESTIONS
42.

CODING CATEGORIES & CODES

What do you
Goodwill...............................1
perceive as the Branding...............................2
possible benefits Improved perception
of investing in
about company......................3
Social Initiatives? Any other (Pls specify)............4
MULTIPLE ANSWERS

43.

44.

What are your

IMPORTANT
suggestions for
making CSR
initiatives more
effective and
useful?

............................................
............................................
.............................................

If you feel
.............................................
that there are
other IMPORTANT .............................................
issues, those
have not been
.............................................
covered?
Please write here. ...............................................

SKIP TO