Quality Initiative Masterplan- Lever Brothers Zimbabwe Sep FOODS MINDSET SHIFT Pre Initiative Audit Chairman's Address

Departmental Quality team formation Departmental quality team meetings Quality Line team formation Quality line team meetings Foods quality vision Banners and Posters Quality line competition Zero Defects day Departmental quality Audits TRAINING Draft Procedure for staff training Train workers in Principles, quality concepts & ISO9001 Skills Gap Analysis Competency assessments of key employees & subcontractors Skills Development plan and development SOP Review Standards and Benchmarks DEPARTMENTAL IMPROVEMENT PLAN Recruit Process control technicians BQO Compilation Translate to Technical Specifications QA matrix HACCP review Plant/Process Capability studies Revise SOPs and Standards Introduce KPIs Draft Work Instructions for all factories Compile Quality Policy Manual, review dept policy statement ISO Pre-Assessment Audit (SAZ) Evaluate and engage Consultant Draft procedure for management of system docs Draft procedure for nonconformities, corrective action Draft procedure for management records Draft procedure for internal auditing Draft procedure for Management review Review current procedure for management of suppliers Compile procedure for continual improvement Compile procedure for Process management Update specifications, implement control system Compile and implement procedure for R&D projects Compile and implement procedure for customer surveys / feedback Implement and document procedure for control of monitoring equipment Unilever Audit and address findings Conduct 2-day pre-assessment audit Assess project status: If in order, book certification date for Sept 2002 Supply Manual to certification body for document review Conduct Management Review Audit by certification body Clear Certification Audit Findings and achieve ISO 9001certification Oct Nov Dec WK36 WK37 WK38 WK39 WK40 WK41 WK42 WK43 WK44 WK45 WK46 WK47 WK48 WK49

Quality Initiative Masterplan- Lever Brothers Zimbabwe Sep FOODS MINDSET SHIFT Pre Initiative Audit Chairman's Address Departmental Quality team formation Departmental quality team meetings Quality Line team formation Quality line team meetings Foods quality vision Banners and Posters Quality line competition Zero Defects day Departmental quality Audits TRAINING Draft Procedure for staff training Train workers in Principles, quality concepts & ISO9001 Skills Gap Analysis Competency assessments of key employees & subcontractors Skills Development plan and development SOP Review Standards and Benchmarks DEPARTMENTAL IMPROVEMENT PLAN Recruit Process control technicians BQO Compilation Translate to Technical Specifications QA matrix HACCP review Plant/Process Capability studies Revise SOPs and Standards Introduce KPIs Draft Work Instructions for all factories Compile Quality Policy Manual, review dept policy statement ISO Pre-Assessment Audit (SAZ) Evaluate and engage Consultant Draft procedure for management of system docs Draft procedure for nonconformities, corrective action Draft procedure for management records Draft procedure for internal auditing Draft procedure for Management review Review current procedure for management of suppliers Compile procedure for continual improvement Compile procedure for Process management Oct WK36 WK37 WK38 WK39 WK40

Update specifications, implement control system Compile and implement procedure for R&D projects Compile and implement procedure for customer surveys / feedback Implement and document procedure for control of monitoring equipment Unilever Audit and address findings Conduct 2-day pre-assessment audit Assess project status: If in order, book certification date for Sept 2002 Supply Manual to certification body for document review Conduct Management Review Audit by certification body Clear Certification Audit Findings and achieve ISO 9001certification

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SoP Review Sep FOODS MINDSET SHIFT Pre Initiative Audit Chairman's Address Departmental Quality team formation Departmental quality team meetings Quality Line team formation Quality line team meetings Foods quality vision Banners and Posters Quality line competition Zero Defects day Departmental quality Audits TRAINING Draft Procedure for staff training Train workers in Principles, quality concepts & ISO9001 Skills Gap Analysis Competency assessments of key employees & subcontractors Skills Development plan and development SOP Review Standards and Benchmarks DEPARTMENTAL IMPROVEMENT PLAN Recruit Process control technicians BQO Compilation Translate to Technical Specifications QA matrix HACCP review Plant/Process Capability studies Revise SOPs and Standards Introduce KPIs Draft Work Instructions for all factories Compile Quality Policy Manual, review dept policy statement ISO Pre-Assessment Audit (SAZ) Evaluate and engage Consultant Draft procedure for management of system docs Draft procedure for nonconformities, corrective action Draft procedure for management records Draft procedure for internal auditing Draft procedure for Management review Review current procedure for management of suppliers Compile procedure for continual improvement Compile procedure for Process management Oct WK36 WK37 WK38 WK39 WK40

Update specifications, implement control system Compile and implement procedure for R&D projects Compile and implement procedure for customer surveys / feedback Implement and document procedure for control of monitoring equipment Unilever Audit and address findings Conduct 2-day pre-assessment audit Assess project status: If in order, book certification date for Sept 2002 Supply Manual to certification body for document review Conduct Management Review Audit by certification body Clear Certification Audit Findings and achieve ISO 9001certification

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Quality Initiative Masterplan- Lever Brothers Zimbabwe Sep FOODS MINDSET SHIFT Pre Initiative Audit Chairman's Address Departmental Quality team formation Departmental quality team meetings Quality Line team formation Quality line team meetings Foods quality vision Banners and Posters Quality line competition Zero Defects day Departmental quality Audits TRAINING Draft Procedure for staff training Train workers in Principles, quality concepts & ISO9001 Skills Gap Analysis Competency assessments of key employees & subcontractors Skills Development plan and development SOP Review Standards and Benchmarks DEPARTMENTAL IMPROVEMENT PLAN Recruit Process control technicians BQO Compilation Translate to Technical Specifications QA matrix HACCP review Plant/Process Capability studies Revise SOPs and Standards Introduce KPIs Draft Work Instructions for all factories Compile Quality Policy Manual, review dept policy statement ISO Pre-Assessment Audit (SAZ) Evaluate and engage Consultant Draft procedure for management of system docs Draft procedure for nonconformities, corrective action Draft procedure for management records Draft procedure for internal auditing Draft procedure for Management review Review current procedure for management of suppliers Compile procedure for continual improvement Compile procedure for Process management Oct WK36 WK37 WK38 WK39 WK40

Update specifications, implement control system Compile and implement procedure for R&D projects Compile and implement procedure for customer surveys / feedback Implement and document procedure for control of monitoring equipment Unilever Audit and address findings Conduct 2-day pre-assessment audit Assess project status: If in order, book certification date for Sept 2002 Supply Manual to certification body for document review Conduct Management Review Audit by certification body Clear Certification Audit Findings and achieve ISO 9001certification

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Quality Initiative Masterplan- Lever Brothers Zimbabwe Sep FOODS MINDSET SHIFT Pre Initiative Audit Chairman's Address Departmental Quality team formation Departmental quality team meetings Quality Line team formation Quality line team meetings Foods quality vision Banners and Posters Quality line competition Zero Defects day Departmental quality Audits TRAINING Draft Procedure for staff training Train workers in Principles, quality concepts & ISO9001 Skills Gap Analysis Competency assessments of key employees & subcontractors Skills Development plan and development SOP Review Standards and Benchmarks DEPARTMENTAL IMPROVEMENT PLAN Recruit Process control technicians BQO Compilation Translate to Technical Specifications QA matrix HACCP review Plant/Process Capability studies Revise SOPs and Standards Introduce KPIs Draft Work Instructions for all factories Compile Quality Policy Manual, review dept policy statement ISO Pre-Assessment Audit (SAZ) Evaluate and engage Consultant Draft procedure for management of system docs Draft procedure for nonconformities, corrective action Draft procedure for management records Draft procedure for internal auditing Draft procedure for Management review Review current procedure for management of suppliers Compile procedure for continual improvement Compile procedure for Process management FOODS Oct NSD WK36 WK37 WK38 WK39 WK40

Update specifications, implement control system Compile and implement procedure for R&D projects Compile and implement procedure for customer surveys / feedback Implement and document procedure for control of monitoring equipment Unilever Audit and address findings Conduct 2-day pre-assessment audit Assess project status: If in order, book certification date for Sept 2002 Supply Manual to certification body for document review Conduct Management Review Audit by certification body Clear Certification Audit Findings and achieve ISO 9001certification

Oct NSD

Nov SOAPS

Dec PONDS

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