EXAMPLE Performance Appraisal Form

Name: xxxxxx Division: ababab Review from: 01/08 /2010 to: 31/07/2011

This appraisal form contains the following sections: Part 1: Reviewing last years performance 1. General overview General review of the year 2. Objectives Progress against previous years objectives 3. Competencies Review of progress against core competencies 4. Personal Development Reviewing your personal and professional development Part 2: Planning for the year ahead 1. Objectives Setting SMART objectives for the year ahead 2. Personal development Setting personal and competency development goals for the year ahead

Part 1: Reviewing last years performance

Section 1: General Overview of the Year
General overview of the past year - what went well, any difficulties encountered

It has been a great year with lots of challenges, but the team really pulled together. We ran a couple of great events, and the feedback has been very positive, despite the fact that we had to spend less than previously. The system is still causing some slight problems, so will have to think about how to work better with it. I had some excellent support from my manager on how to tackle some of the problems, which was much appreciated.

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Section 2: Previous objectives What did you do?

Objectives agreed for timeframe under review Success measures Evidence/comments Indicate whether objective was exceeded, met, partially met or not met

Provide accurate data to cdcdcd department toward their reports. Correct errors in written materials, so that all reports submitted are accurate and of a high standard.

Feedback from cdcdcd

Met, working together has become much better as a result of better data processes. Met (Note from appraiser: Appraisee really concentrated on this, the course helped, and current reports are of high quality) Partially met, some stakeholders very happy with the options available to them, other still feel that we are not very responsive to their needs.

No mistakes in reports submitted, good feedback from readers.

Improving customer relationship by offering tailored responses to their requirements.

New ways of working with customers in place. Stakeholder feedback, issues escalated to the supervisor.

Improving IT skills to perform tasks in a more efficient and time-effective way.

Completion of relevant courses, passing ECDL tests Partially met, improved understanding of Excel 2007, though no test taken yet

Other key achievements / successes

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Section 3: Review of Progress against Competencies

Key technical / professional requirements of your role
Please comment on any specific technical or professional requirements the post The level attained (if appropriate) and any comments

Competencies
Proactivity and planning Working with others Organisational commitment Resilience Problem solving and decision making Creativity and innovation Customer focus Interpersonal understanding Striving for excellence

Role requirement Band A B B B A B C A C

Band attained as at appraisal A B B B B B B-C A B

Comments There is potential to move to Band B here, which is desirable set as a stretch target

Some great examples of Band B behaviours in event planning, which made a big difference Looking for more consistency in looking to understand stakeholder needs and planning to meet these Great improvement on written accuracy over the past year now need to focus on developing stretching targets to further improve our service

Self-development and learning Leadership Performance Management Option: Adapting to change Option: Managing resources Option: Commercial awareness

B N/A N/A N/A N/A N/A

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Section 4: Reviewing Personal and Professional Development What did you learn?
Previous development objectives agreed (Competency objectives or other development) Please also note any other incidental development / learning from the past year Improving written accuracy What did you do to learn and develop? Progress Please provide evidence and commentary

Attended Report Writing Course, developed a habit of proofreading more carefully, and seeking feedback before submitting reports Undertaken the courses and tests for ECDL

Big improvement in this area, now producing high quality reports Only one more test to go! (note from Appraiser: Appraisee worked hard at preparing for the tests and the increased skills and confidence have speeded up some of the admin, which was very helpful) Now have a much better understanding of their way of working and priorities, so we can now work much better together

More confidence in IT skills

Better understanding of how cdcdcd department works

This was sort of accidental ended up spending some time with a colleague in that department when working on the data they needed

Any other comments/reflections not already captured?

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Part 2: Planning for the Year Ahead

Section 5: Setting Objectives
Objectives to be achieved this year (need to be SMART) Links to departmental / University core purpose / goal How will success be measured Who will provide feedback Any skills, knowledge or competencies needed to develop so that you can meet objective* Notes and amendments at 6month review

Provide event support, ensure that all publicity materials are distributed 3 months in advance and that materials are at venue and set up 1hr before start time Produce accurate and effective reports for the Finance Committee, to be ready 10 days prior to the meeting for circulation. Take over processing all xxx forms. Ensure that all forms are processed within the planned 5day turn-around and all data is up-to-date and accurate. Continue improving customer relationship by offering tailored responses to their requirements, build on last years work for all stakeholder groups

Providing high quality xxx events to yyy

Event project reviews and feedback from events managers

Robust financial management, effective information sharing

Feedback from Committee members on usability of reports

Develop the ability to create easy-to read charts from complex data

Excellent service delivery

Processing turn-around times, accuracy checks Consistently shows Striving for excellence stretching target competency New ways of working with customers in place. Stakeholder feedback, issues escalated to supervisor

Gain greater insight into the processing of XXXX forms

Excellent service delivery

Customer Focus competency fulfilling Band C requirement of Tailors services to meet the differing needs of customers

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Section 6: Planning Personal and Professional Development

How will success be measured How you will know you have succeeded Who will give feedback Creating charts for Finance Committee to effectively illustrate data feedback from Committee members Customers are offered a range of options or a tailored service examples to be brought. Feedback from two regular customers / service users that their requirements are being met. Notes and amendments at 6-month review

What Skills, knowledge or competencies you need to develop* Complete ECDL qualification with Excel module, particularly the ability to create easy-to read charts from complex data Customer Focus competency fulfilling Band C requirement of Tailors services to meet the differing needs of customers

How you will develop them What will you do and when

Attend Excel course in-house by September 2010, take test Attend Relationship Management course on seeking out and meeting customer requirements by October. Practice tailoring services within the scope of post. Discuss options at team meetings with colleagues ongoing. Spend time shadowing more experienced colleagues within the team by September 2010

Gain greater insight into the processing of XXXX forms

Processing routine forms independently and correctly without having to ask colleagues for guidance on a regular basis.

Set date for 6-month reviewWednesday 2 February 2011 10-11:30am

Please send to: appraisal@london.ac.uk

Revieweexxxxxxxxxx.. Revieweryyyyyyy.... Reviewers Line Manager zzzzzzzz.. Date:29/07/2010..... Date:30/07/2010. Date:3/08/2010....... Signatures at 6 month review:.................................................................. ..............................................................................

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Guidance notes:
Preparation The Appraisal meeting (reviewing last years performance and planning ahead for next year) will take in the region of 1.5 hours. Make sure you protect the time for this meeting Both appraiser and appraisee should prepare for the meeting, which may be done by completing the forms individually prior to the meeting and sharing them to aid reflection and provide a basis for the discussion Feedback from others (where required and as previously agreed) will support the building of a holistic picture of performance and focus development. When asking identified individuals for feedback then you should re-iterate for them: o What you are requesting feedback about (e.g. a particular piece of work or project or ongoing working relationship and/or the particular behaviour or objective you are seeking evidence on) o Ask for specific examples so you and the individual concerned can understand the feedback fully o Probe for more information if you dont understand the feedback o Ask both for what the individual has done well and what they could improve further o Discuss with the individual whether they are comfortable with you attributing the feedback. The meeting: review Use the job description and role profiles to discuss responsibilities and provide the context for the discussions The meetings should be based on an open and joint dialogue between the manager and staff member Make sure you discuss overall performance as well as performance against each objective and consider evidence and reasons for ratings. Available ratings are: exceeded, met, partially met or not met objectives. You may wish to use the BOCA acronym to guide both positive and constructive feedback: describe the Behaviour, Outcome, Consequences and the next Action you would like to see The meeting: planning SMART objectives are Specific, Measurable, Achievable, Relevant and Time-bound Consider what obstacles or risks may impact upon the objectives being met and how you can plan to mitigate these The performance review and feedback processes can help you identify development opportunities in a number of ways o Highlighting new responsibilities or different processes you may need to prepare for o Identifying areas for development based on the extent to which objectives were met o Identifying areas for development based on the feedback you receive o Highlighting potential and career development areas for your future Plan to meet identified development needs through the most suitable method, advice is available from the Staff Development Office Capture the outcomes of your discussion on the final version of the form which is then signed, counter-signed. Appraisee to keep a hard copy and send a scanned copy to appraisal@london.ac.uk within 2 weeks of the appraisal meeting date. For further guidance, please refer to the full Performance Management Framework Guidance Document

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