McAfee applications are not able to update through Proxy servers that require au thentication Environment Affected Suites:

McAfee AntiVirus Plus 2011, 2010 McAfee Internet Security Suite 2011, 2010 McAfee Total Protection 2011, 2010 Affected Operating Systems: Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP NOTE: If you are unsure what version of the McAfee Security software you have in stalled, please see article TS101107. Summary McAfee products fail to update when a proxy server requires you to provide a use r name and password for authentication.

Problem Some Proxy servers are configured to require authentication with a user name and password before allowing any network traffic through. While this is a valid con figuration, McAfee products are unable to authenticate to the proxy server. This causes product updates to fail.

When you connect to the Internet through a proxy, McAfee Updates displays the fo llowing message: No Updates are available After eight days, you see the McAfee protection status icon in your system tray. If you double-click the icon to open McAfee SecurityCenter, you see the follow ing error: Your signature files are 8-29 days old If the updates continue to fail after 30 days, you see the following error: Your signature files are more than 30 days old Solution Option 1 - Run the MSCPRXFIX.EXE tool NOTE: You cannot use this tool cannot if a proxy server is authenticating you. I n this case, go to http://us.mcafee.com and reinstall VirusScan to get the lates t signature files. 1.Download the tool from: http://download.mcafee.com/products/licensed/cust_supp ort_patches/MSCPRXFIX.exe. 2.Double-click MSCPRXFIX.exe. 3.After running the tool, restart your computer. 4.To check for updates, right-click the M icon in the system tray and select Upd ates.

Option 2 - Disable authentication on the proxy server to allow anonymous connect ions Consult your proxy server manuals and support information for assistance with al lowing anonymous connections.

Related Information McAfee cannot provide assistance with the following configurations, and provides them as suggestions only: Use rule-based authentication and create a rule to allow anonymous connections fo r the following domain names: *.amiuptodate.com *.hackerwatch.org *.mcafee.com *.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org *.webtrendslive.com Set up the default gateway to a network border device other than the proxy server . Open Internet Explorer, click Tools, Internet Options and add the following domai n names to the Local Intranet list on the Security tab: *.amiuptodate.com *.hackerwatch.org *.mcafee.com *.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org *.webtrendslive.com

McAfee cannot provide assistance for creating authentication rules for third-par ty proxy servers. Consult your proxy server manuals and support information. Previous Document ID McAfee applications are not able to update through Proxy servers that require au thentication Environment Affected Suites: McAfee AntiVirus Plus 2011, 2010 McAfee Internet Security Suite 2011, 2010 McAfee Total Protection 2011, 2010 Affected Operating Systems: Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP NOTE: If you are unsure what version of the McAfee Security software you have in stalled, please see article TS101107.

Summary McAfee products fail to update when a proxy server requires you to provide a use r name and password for authentication.

Problem Some Proxy servers are configured to require authentication with a user name and password before allowing any network traffic through. While this is a valid con figuration, McAfee products are unable to authenticate to the proxy server. This causes product updates to fail.

When you connect to the Internet through a proxy, McAfee Updates displays the fo llowing message: No Updates are available After eight days, you see the McAfee protection status icon in your system tray. If you double-click the icon to open McAfee SecurityCenter, you see the follow ing error: Your signature files are 8-29 days old If the updates continue to fail after 30 days, you see the following error: Your signature files are more than 30 days old Solution Option 1 - Run the MSCPRXFIX.EXE tool NOTE: You cannot use this tool cannot if a proxy server is authenticating you. I n this case, go to http://us.mcafee.com and reinstall VirusScan to get the lates t signature files. 1.Download the tool from: http://download.mcafee.com/products/licensed/cust_supp ort_patches/MSCPRXFIX.exe. 2.Double-click MSCPRXFIX.exe. 3.After running the tool, restart your computer. 4.To check for updates, right-click the M icon in the system tray and select Upd ates. Option 2 - Disable authentication on the proxy server to allow anonymous connect ions Consult your proxy server manuals and support information for assistance with al lowing anonymous connections.

Related Information McAfee cannot provide assistance with the following configurations, and provides them as suggestions only: Use rule-based authentication and create a rule to allow anonymous connections fo r the following domain names: *.amiuptodate.com *.hackerwatch.org *.mcafee.com

*.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org *.webtrendslive.com Set up the default gateway to a network border device other than the proxy server . Open Internet Explorer, click Tools, Internet Options and add the following domai n names to the Local Intranet list on the Security tab: *.amiuptodate.com *.hackerwatch.org *.mcafee.com *.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org *.webtrendslive.com

McAfee cannot provide assistance for creating authentication rules for third-par ty proxy servers. Consult your proxy server manuals and support information. Previous Document ID McAfee applications are not able to update through Proxy servers that require au thentication Environment Affected Suites: McAfee AntiVirus Plus 2011, 2010 McAfee Internet Security Suite 2011, 2010 McAfee Total Protection 2011, 2010 Affected Operating Systems: Microsoft Windows 7 Microsoft Windows Vista Microsoft Windows XP NOTE: If you are unsure what version of the McAfee Security software you have in stalled, please see article TS101107. Summary McAfee products fail to update when a proxy server requires you to provide a use r name and password for authentication.

Problem Some Proxy servers are configured to require authentication with a user name and password before allowing any network traffic through. While this is a valid con figuration, McAfee products are unable to authenticate to the proxy server. This causes product updates to fail.

When you connect to the Internet through a proxy, McAfee Updates displays the fo llowing message:

No Updates are available After eight days, you see the McAfee protection status icon in your system tray. If you double-click the icon to open McAfee SecurityCenter, you see the follow ing error: Your signature files are 8-29 days old If the updates continue to fail after 30 days, you see the following error: Your signature files are more than 30 days old Solution Option 1 - Run the MSCPRXFIX.EXE tool NOTE: You cannot use this tool cannot if a proxy server is authenticating you. I n this case, go to http://us.mcafee.com and reinstall VirusScan to get the lates t signature files. 1.Download the tool from: http://download.mcafee.com/products/licensed/cust_supp ort_patches/MSCPRXFIX.exe. 2.Double-click MSCPRXFIX.exe. 3.After running the tool, restart your computer. 4.To check for updates, right-click the M icon in the system tray and select Upd ates. Option 2 - Disable authentication on the proxy server to allow anonymous connect ions Consult your proxy server manuals and support information for assistance with al lowing anonymous connections.

Related Information McAfee cannot provide assistance with the following configurations, and provides them as suggestions only: Use rule-based authentication and create a rule to allow anonymous connections fo r the following domain names: *.amiuptodate.com *.hackerwatch.org *.mcafee.com *.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org *.webtrendslive.com Set up the default gateway to a network border device other than the proxy server . Open Internet Explorer, click Tools, Internet Options and add the following domai n names to the Local Intranet list on the Security tab: *.amiuptodate.com *.hackerwatch.org *.mcafee.com *.mcafeefamilyprotection.com *.mcafeehelp.com *.siteadvisor.com *.trustedsource.org

*.webtrendslive.com

McAfee cannot provide assistance for creating authentication rules for third-par ty proxy servers. Consult your proxy server manuals and support information. Previous Document ID