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1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. IT-Support at KTH Rules in computer rooms Access card User Account Password Home directory User profile Project area Printing E-mail and Security Wireless access- EDUROAM KTH Software distribution My Pages- Student access to Academic records KTH Social Services at IT-SupportCenter Important on the web
IT-Support at KTH
IT-SupportCenter Location: Open houers: Phone number: E-mail address: Web site: Drottning Kristinas Vg 19 8:00-16:30 +46 (0) 8 790 9300 itsc@kth.se http://www.kth.se/student/support/itsc
IT-Support at CSC (Delfi) Location: Osquarsbacke 2, 2fl Open hours: See on web site Phone number: +46 (0) 8 790 7146 E-mail address: system@csc.kth.se Web site: http://www.kth.se/student/support/it-support-csc
ICT IT-Service (Kista) Location: Open hours: Phone number: E-mail address: Hemsida: IT-Support (Sdertlje) Besksadress: ppet vardagar: Telefon: E-post: Hemsida:
Isafjordsgatan 39, main entrance See on web site +46 (0) 8 790 4499 itservice@ict.kth.se http://www.kth.se/student/support/ict
Mariekllgatan 3, 151 81 Sdertlje 8:00-16:00 +46 (0) 8 790 9510 helpdesk-telge@kth.se http://www.kth.se/student/support/itsc
Access card
Access card KTH Campus Vallhallavgen At IT-SupportCenter you can get help with access card issues. With your access you can enter computer rooms and study rooms. The first access card and PIN code will usually distributed by your student office. The PIN code is required to access PC rooms on evenings and weekends. Do not keep your access card together with the PIN code. Remember to report a lost access card to card expedition at day time on the phone number +46 (0) 8 790 9200 or to KTH duty number after working hours +46 (0) 8 790 7700. Access card at CSC Access to CSC's computer rooms (4th floor, E building, floor 5, D-building), and the public areas of building CSC's premises operated by Delphi. More information about the access card at CSC can be found on http://www.kth.se/student/support/it-support-csc/services Access card at ICT (Kista) ICT at Kista uses a different access control systems, see the information on http://www.kth.se/student/support/ict/passerkort-1.4769
User Account
As a rule, all systems use KTH.SE account, but because there are several different computer systems at KTH you can get an additional computer accounts in those systems. You have to change the password in each system. As an example of such log on accounts: KTH.SE-account which is also known as UG-account. It is used to log on to computer rooms, My Pages, Webmail, KTH Library, Bilda and KTH Social. CSC-account is used to log on to CSC's Mac OS X and Ubuntu systems. It has the same username as your KTH.SE account but possibly a different password if you do not ensures to synchronize the passwords on both accounts simultaneously.
Password
To perform a successful log on you will need your KTH.SE user name and a password. Remember that your password is private and must be kept secret. To changed your password you have to logon to My Pages http://www.kth.se/student/studok The password has to contain at least 8 characters. The password has to contain at least one upper-case and one lower-case letter and at least one number. (a-z, A-Z, 0-9) The password can not contain blank space. You cant use 3 consecutive letters from your name or username. Additional characters are allowed for example :,+. When you have successfully changed you password: log off from the computer and log on using the new password. If you would not your account can get locked out.
Home directory
Each student gets 1 GB at his/her home directory. This space is ONLY dedicated for study purposes. If we discover non related material it will be erased without any notification. Get used to save files on your home directory (H:), instead of saving on "Desktop" Or "My documents". Your private settings are saved at the directory "Appdata" which also represents your User Profile. When you want to make changes in an attached document which you received by webmail- first of all you have to save that document to your home directory, then continue working with that file. If you open that document without saving it first you will lose changes you made even if you click on save button. Some applications may require much space to process files. Save your working files on C:\TEMP and then copy the results to your home directory H:. To access you home directory H:, project area or other files from outside KTH use the following link from a web browser: https://home.ug.kth.se and log on using you kth.se user name and password.
User profile
Every user account on Windows environment is provided with so called "roaming profile". In other words your personal settings follow you every time you log on to a new computer. The profile is limited to 120 MB. Avoid to save files on "Desktop" and "My documents" and you will get less troubles with the profile. When the size of your profile reaches the maximum you will not be able to log out and the system will notify you to release space. Move or remove files from files from both "Desktop" and "My documents" to your home directory (H:). If you do not succeed contact your IT-Support for assistance.
Project area
Project directory P:\projektarea is an common area where all members of a student group have access rights to perform a common task. The size of the directory is restricted to 200 MB. We create directories in the actual semester area, for example 20112 for the Autumn semester HT 2011. After the expiration date all files and directories will be deleted without any notification. If it is needed we can make a CD copy of your files. To get access to a project directory: the task should be directly related to studies at KTH. the working group should contain at least three members. the student who sends a request to ITSC will automatically be set responsible for the directory, which mean they have to report any additional members and remind his fellow students that it is time to erase the area at the end of each semester. the project is time limited (not less than one month and maximum one year). In able to access your home directory H:, project area P: and other files outside KTH use the following link in you web browser: https://home.ug.kth.se log on with your kth.se user name and password.
Printing
Print-outs are regulated by quota. You are allowed to print 400 pages per user and Semester Extra printing quota costs 50 SEK per 100 pages. The nearest printer will automatically be captured on logon. Before you print, check spelling, preview your document and check printer status. It is prohibited to print on transparencies. Overhead printouts and extended quota can be purchased at the IT SupportCenter or your local IT Support.
KTH Social
KTH Social is a tool for communication and collaboration at KTH www.kth.se/social As a student, you can easily take advantage of material relating to courses and other KTH-related material. You can also supply material such as lecture notes and further reading. AT KTH Social you can also create discussions and ask questions about courses, for example questions about the tasks, labs or exams. It is also possible to create groups, such as for group exercises or for different interest areas.
KTH Bilda
At Bilda you get information about courses you study at KTH. Teachers put out Course-PM and other material about each course. Project groups within courses have their own areas of communication, instant messaging and file storage. The easiest way to log in via https://bilda.kth.se/
Services at IT-SupportCenter
We provide some other services in our desk at IT-SupportCenter. Colour printing. Printing on both paper and transparencies is available. Transparency printing, which is prohibited in the computer rooms. Scanner. There is a scanner at IT-SupportCenter, if you want to scan images or documents. Back-up on CD. You can order a copy of your account H: and W: to a CD-ROM. We can also make DVDs. Contact your local helpdesk at ICT and CSC for additional information about similar services.