Production and Operations Management Unit 1 Production Management 1.

Information flow at every stage identifies the ____ that are taking place. 2. The quantities of each of the items have to be assessed for procurement, storage, _________ and __________. 3. Just-In-Time and lean manufacturing methodologies were developed to_________ across the organisation. 4. _________ sets the quantity of each end item to be completed each week of the short-range planning. 5. Productivity is generally expressed as the ratio of outputs to inputs (True / False) 6. ____________ a is voluntary group of employees who develop solutions to various problems with less additional resources. 7. Kaoru Ishikawa is the originator of fishbone diagrams to identify the ____________ of any problem. 8. Labour productivity is measured by calculating the number of products per hour for an individual. (True / False) 9. The personnel are equipped with a variety of skills that are required to manage and sort out the problems on a day-to-day basis. (True / False) 10. The purpose of training is to enhance___________.

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Unit 2 Operations Management 1. ____________ is the systematic design, direction, and control of the processes that transform inputs into services and products for the customers. 2. A business strategy is the result of a decision taken at the highest level which outlines how the resources are deployed to achieve the goals. (True / False) 3. ______ is mainly concerned with allocating time slots for different jobs. 4. ___________ is a process by which a company distinguishes itself from its competitors and their offerings. 5. _________ determines the sequence of operations and the machines that do them, so that work flow is smooth. 6. __________ is used for the purpose of visualising the work assignments and to know the progress of work by comparing the actual against the planned activities. 7. Dispatching is concerned with moving of the materials with tools, jigs,and fixtures to specific machines along with the drawings.(T / F) 8. ___________ is resorted to as a measure of identifying the strengths in the organisation. 9. Pragmatic benchmarking is a method of measuring a companys processes, methods, and procedures in a way that all functions in great detail. (True / False)
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Unit 3 Operations Strategy 1. Select correct answer out of the alternatives given i. While formulating the corporate objectives, the manager considers a) Market conditions b) Political and social environments

c) Economic environment d) all the above ii. Nirma manufactures different varieties of soaps for the market and the production system followed is a a) Customised production b) Standardised production c) Stock-to-order d) Assemble-to-order

iii. When products are produced well in advance and stored for marketing, the operations strategy is known as a) Produce-to-stock b) Produce-to-order c) Custom-to-order 2. Which of these is not an operation strategy? a) Production systems b) Product plans c) Collaboration for production d) Process decisions e) Capacity decisions 3. Fill up the blanks with appropriate word/words i. Operations strategy is defined as the set of decisions that are warranted in the operational processes, which supports the _____________ of the business.
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ii. The six elements of operations strategy that has a direct bearing on the corporate strategy are: 1) Designing of the production system 2) Facilities for production and services 3) ________________________________ 4) Technology selection, development, and process development 5) Allocation of resources 6) Focus on facilities planning iii. The following three manufacturing strategies are dominant in industries: 1) Make-to-stock strategy 2) ____________________ 3) Make-to-order strategy iv. A strategic alliance is an agreement betwen the two parties as joint partners to promote the products. This alliance may be in any of the forms, but widely accepted are: 1) Collaboration 2) ______________ 3) Technology transfer and licencing. Unit 4 Forecasting 1. Forecasting is both art and science of predicting the future events. (True/ False) 2. Demand forecasting is vital both for capacity-lead and capacity-lag
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decisions. (True / False) 3. Forecasts are not always perfect because the demand for a certain product or service is a complex function influenced by a multitude of variables. (True / False) 4. Forecasting basically helps to overcome the ________ about the demand and thus provides a workable solution. 5. Forecasting whether done in-house or carried out externally requires significant investments. (True / False) 6. Forecast error = ___________ - Forecast demand. 7. Forecasting is broadly classified as __________ and _____________. 8. Delphi method is a _________ method of forecasting. 9. A _________ is defined as a set of values pertaining to a variable collected at regular intervals (weekly, quarterly, or yearly). 10. The ________ method of forecasting is based on the fact that the past is an indicator of the future. Unit 5 Location Strategies 1. Location identification for an organisation is an important ________ level decision taken by the top management. 2. Location decisions are made on the basis of parameters which make it suitable for various considerations of suppliers and markets.(T/ F) 3. Location decisions are important because lands, buildings and machineries are costly and once fixed cannot be moved easily.(T / F) 4. The plant should be located near the source of the raw material.(T/ F)
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5. The basic modes of transportation should be considered while making the location decision. (True / False) 6. In ________ method, the various factors for locating a plant are given ratings. Unit 6 Facility or Layout Planning and Analysis 1. A _________ represents typically a floor plan and the additional details. 2. The main objective of plant layout is to __________ and also to ensure employee satisfaction 3. The type of layout is generally determined by the __________, ____________, and ___________. 4. A _________ layout is concerned with the grouping of machines, process, or services according to their function 5. In group technology, machines are grouped into ________. 6. Missile assembly, large aircraft assembly, ship construction and bridge construction are examples of _________ type of layouts. Unit 7 Total Quality Management 1. ___________ is inherent in the product or service that is rendered to the customer. 2. As per ISO 9000 standards, quality is defined as totality of characteristics and features of a product/service that bear on its ability to satisfy the stated/ implied needs. (True / False) 3. ____________ is the degree to which the manufactured product or
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delivered service meets the parameters that have been incorporated in the design. 4. ___________ is a visual representation of a process showing the various steps. 5. ___________ are used to record the number of defects, types of defects and locations at which they are occurring. 6. ____________ is used when we have two variables and want to know the degree of relationship between them. 7. According to Juran, the definition of quality is Fitness for use. (T/F) 8. Prevention costs are costs of all activities that are designed to prevent poor quality from arising in products or services. (True / False) 9. __________ are costs that are caused by products or services, not conforming to requirements. Unit 8 Business Process Modelling 1. The business system contains a combination of ____________ organised to meet business objectives. 2. ________ is used synonymously for the software tools as well. 3. Every business activity can be considered as a __________ and represented by a ________. 4. Physical process modelling is concerned with the design of ______ meeting the requirements of the business and is represented using _________. 5. The data collected will be set in ________ making the logical data
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model complete in all respects before we attempt to define the process. 6. _________ enables us to go into details at every stage of the process and verify the _________. 7. Managing ____________ is business process management. 8. Business process management is another concept, when implemented makes workflow more productive. (True/False) Unit 9 Project Management Planning Process 1. A project is a set of activities which are networked and aimed towards achieving a common goal. (True/False) 2. A process is part of the project which consists of complex instructions to achieve a desired result of any activity of the project. (True/False) 3. Project management involves understanding its scope and various processes in the project cycle. (True/False). 4. The project management dimensions are dependent on one another. (True/False) 5. A graphical way to depict the project management dimensions is to use a Kiviat diagram. (True/False) 6. Project management dimensions are: features, quality, _____, ____ and _____. 7. ICT Offer enormous opportunities for enhancing ______ and _______ viability. 8. A good project management methodology provides a framework for the processes. (True/False)
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9. Time is not a characteristic of project mindset. (True/False) 10. Project mindset does not lay emphasis on flexible processes.(T/F) 11. A project plan is a preliminary document that guides the _______ of a project. 12. _______ is a technique to analyse the content of work and cost by breaking it down into its component parts. 13. Process groups consist of _______, planning, _______, controlling, and ________ processes. 14. In the customisation process, smaller projects may need relatively ______ details. Unit 10 Project Implementation,Control and Closure 1. A life cycle of a project consists of monitoring and controlling the project resources as one of the phase. (True/False) 2. SRA has to be conducted to determine the non-essential requirements of a project in order to achieve the target. (True/False) 3. The project members must keep a track of the project progress and need not communicate to other related members of the project.(T/F) 4. Project files have to be frequently updated with suitable version control number and revision status should be maintained for each change.(True/False) 5. ______ is necessary to control the increase of work at various stages of project. 6. _______ is a methodology which requires collection of all formal
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documented procedures, defining how project performance will be monitored and evaluated. 7. Risks are those events or conditions that may occur and whose occurrence has a harmful or negative impact on a project. (True/False) 8. The risk mitigation step must be properly executed by incorporating them into the project schedule. (True/False) 9. The deliverable at the end of each stage could be a set of specified outputs for each stage of the project. (True/False) 10. For successful completion of a project every aspect of the project should be monitored and controlled. (True/False) Unit 11 Aggregate Planning 1. Aggregate planning links long-range and short-range planning activities.(True / False) 2. Aggregate plan helps in production management by developing ___________. 3. Aggregate plan is developed using the _________ as the input. 4. Aggregate planning strategies are divided into two groups namely __________ and __________. 5. In _____________ strategy the production output is increased or decreased according the demand. 6. In _________ strategy, the production output is held constant irrespective of the changes in demand from period to period. 7. Under ____________ option, the company decides to vary the
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production output by varying the time, workforce, or by outsourcing. Unit 12 Supply Chain Management 1. Supply chain management is considered by many experts worldwide as the ultimate solution towards efficient enterprise management.(T/F) 2. The geographic placement of production facilities, stocking points, and sourcing points is the last step in creating a supply chain. (T/F) 3. SCM implementation involves test firing individual solutions as one of the steps. (True/False) 4. The decisions for supply chain management are classified into two broad categories strategic and operational. (True/False) 5. The strategic decisions are, for the most part, global or all encompassing in that they try to integrate various aspects of the supply chain. (True/False) 6. ______ is the practice of coordinating the flow of goods, services, information and finances as they move from raw materials to parts supplier to manufacturer to wholesaler to retailer to consumer. 7. ______ is the process to integrate and manage the SCM as one entity. 8. The _____ is the uncertainty caused from distorted information flowing up and down the supply chain. 9. The collaborative use of technology to improve the operations of supply chain activities as well as the management of supply chains is known as collaborative supply chain. (True/False) 10. Inventory management is necessary to manage the certainties
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involved in the usage of the stock items. (True/False) 11. ________ may be avoided by multiple demand forecasting. 12. With the Internet emerging as an important way to conduct business, an alternative model has emerged, often called the ______, in which intermediate nodes link many buyers and sellers. Unit 13 Operations Scheduling 1. Which of the following is not a characteristic of forward scheduling? a) Production starts after the job order is received b) Start and finish time is found by the earliest time slot available at a work centre. c) Jobs starts in advance as per the latest available time slot in work centre. 2. In which of the following, the Gantt chart application is not there? a) Used to track performance of shop floor employees b) Used to reflect work load levels for machines and workstations c) Can adopt change in scheduling each work centre 3. While job sequencing, _________ the critical ratio, __________ the priority is given. a) higher, higher b) higher, lower c) lower, higher 4. Which of the following is not a priority rule? a) Shortest processing time rule b) Earliest due date processing rule b) Allow longest slack time c) Critical ratio rule

5. Which one of these is not a scheduling activity?

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a) Dispatch c) Scheduling

b) Routing d) Facility planning

6. a) A priority decision rule is a systematic procedure for _________ _________ to waiting jobs, and determining the sequence in which jobs are required to be processed. b) __________ rule is used to determine the sequence of order for a series of jobs to be processed on a fixed number of machines. c) Critical ratio = [Time remaining for due date] / [ ________________ ] Unit 14 Value Engineering 1. __________ of processes reduces the cost of manufacture. 2. Special purpose machines and robots are built to produce _________ components at greatly ________. 3. Since there are a number of factors to be considered and to break away from the conventional thinking, _____________is preferred 4. Engineering starts at the product concept and design and is carried down the ___________. Unit 15 Just-In-Time 1. Break downs generally occur as the symptoms are neglected. (T/F) 2. The very purpose of JIT is to reduce inventory at all places in the supply chain. (True/False) 3. The supply chain creates a _______ along its path. 4. There should no bottlenecks and no extra martial lying at any of the points in the ________.
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