Professional Documents
Culture Documents
EUPOL Simcards
International Member Range Package
Service Inluded
* Roaming/Voice Roaming * International Calls and SMS * Local Calls and SMS * CUG (Close User Group) Free call to EUPOL Members * 911 SMS Alert * Post Paid
Services
Issuance of Simcard
1
Email to Roshan for Activation, Adding to CUG and upgrading to post-paid
GPRS/DataPackage Activation
1
Customer to send email to Admin.CIS or if visited should fill out Simcard Service Reqeust form
Downgrading
Make copy of the EoM form. Check to include Private Email, Phone number, End of Mission Date. Fill out the Form and ensure for creation of MasterTicket
2 2
Roshan will confimr back on email to GSM account
Service Desk: Chek Number if Private/ EUPOL /GPPT/IPCB. Search number in Telephone
3 3
Roshan will confimr back on email to GSM account
Service Desk to send Email to Roshan for Simcard Blocking + Include Raw Sim # for Swapping
Customer to Handover Simcard to Service Desk Service Desk to Attach the Simcard with Servide Resut Form.
Private
4
Refuse Request
EUPOL/GPPT
Service Desk to Add to 911 AEUP/ 911 GPPT Group . Not Roshan
IPCB
3
To be approved by Cheif of CIS Service Desk: Remove from 911 Message Alert System.
4 4
Service Desk: Prepare Handover form and submit to New comer
5 5
Service Desk: Take signature and put in folder
Service Desk: Close the ticket in Track IT / put the request form in folder and mention the date on file
6 6
Service Desk: Add the number to GPRS Users list of Telephone Directory
5 6
Close the ticket in Track IT / Put the service reqeust form in the folder "Simcard Service Request form" and mention filing date on
Add to 911 Message Alert Back Close the ticket in Track IT / Put the service reqeust form in the folder and mention filing date on the form. As well put EoM Form on the relvant Folder
Service Desk: Close the ticket in Track IT and include the sim number in Track IT as well add resoution and close the ticket
Close the ticket in Track IT / Put the service reqeust form in the folder "Simcard Service Request form" and mention filing date on the form.