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Employee Survey 2011

General Information
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How long have you worked for the City? Less than one year 1-5 years 6-12 years 13-20 years 21-30 years more than 30 years Total respondents: 10 94 80 65 55 14 318

Respondents % 3% 30% 25% 20% 17% 4% Dept % 7 37 70 8 13 26 59 8 33 63 324 127 201 328 39% 61% 2% 11% 22% 2% 4% 8% 18% 2% 10% 19% 58% 79% 76% 50% 81% 72% 39% 89% 22% 46%

What department do you work for? City Attorney Community & Economic Development Community Services
Court

Executive (includes Communications) Finance & Information Technology Fire & Emergency Services Human Resources & Risk Management Police Public Works Total respondents:
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Supervision: Do you supervise other employee(s)? Yes No Total respondents:

4 Do you believe that the City of Renton is a great place

to work? Yes No Total respondents:


5 If yes, why?

277 37 314

88% 12%

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Employee Survey 2011


6 If no, why not?

Communication: Both City-wide and Departmental


7 I believe that important information about the City is

Strongly agree

Mostly agree

Mostly Strongly disagree disagree

Do not know

Total

provided to me in a timely manner.


8 I have a clear view of where the City is going and how

42 13%

226 68% 200 61% 196 60% 174 52% 158 48% 132 40% 141 43% 154 47%

45 14% 63 19% 29 9% 47 14% 40 12% 50 15% 103 31% 71 22%

13 4% 20 6% 9 3% 24 7% 18 5% 34 10% 39 12% 28 9%

4 1% 14 4% 2 1% 10 3% 6 2% 8 2% 21 6% 11 3%

330

we plan to get there.

29 9%

326

9 I have access to the information I need to do my job. 10 I trust the information that the senior leadership

93 28%

329

provides employees.
11 I trust the information that my department

79 24%

334

administrator provides employees.


12 My department administrator facilitates and

109 33%

331

encourages open, honest, and constructive communication.


13 I believe that communication between departments is

107 32%

331

effective.
14 In my department, my ideas are heard and given

24 7%

328

appropriate consideration.
15 Please feel free to express any additional thoughts or

61 19%

325

concerns regarding City-wide and Departmental Communication, and any solutions you may have to address the issue:

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Employee Survey 2011


Strongly agree Mostly agree Mostly Strongly disagree disagree Do not know

Overall Job Satisfaction


16 I have a clear understanding of my job responsibilities

Total

and expectations.
17 I have a clear understanding of how my job fits with

165 50%

139 42% 143 45% 190 58% 175 54% 91 28% 131 41% 139 44% 147 46% 167 52% 173 55% 138 43% 161 50%

17 5% 22 7% 27 8% 58 18% 7 2% 21 7% 31 10% 31 10% 49 15% 53 17% 20 6% 68 21%

5 2% 4 1% 17 5% 15 5% 4 1% 4 1% 16 5% 12 4% 17 5% 22 7% 5 2% 18 6%

2 1% 3 1% 1 0% 1 0% 2 1% 9 3% 7 2% 2 1% 6 2% 7 2% 4 1% 9 3%

328

the mission of the City.

148 46%

320

18 I have the resources and equipment to do my job. 19 Our organization provides me the training I need in

90 28%

325

order to do my job.

73 23%

322

20 I know who my most important customers are. 21 I feel responsible for achieving the organization's

217 68%

321

mission and goals.


22 I am empowered to make decisions to solve problems

158 49%

323

for my customer.
23 My job gives me the opportunity to use my own

124 39%

317

judgment and initiative.

128 40%

320

24 My department uses my time and talents well.

83 26%

322

25 My workload is appropriate.

62 20%

317

26 I have a safe workplace. 27 When things go well in the job, my contribution is

154 48%

321

recognized.
28

67 21%

323

Please feel free to express any additional thoughts or concerns regarding Overall Job Satisfaction, and any solutions you may have to address the issue:

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Employee Survey 2011


Strongly agree Mostly agree Mostly Strongly disagree disagree Do not know

City-wide Culture
The following questions relate to how you view the City, not just your department.

Total

29 I have a clear understanding of the senior leadership

vision for the City.

45 14%

174 56% 190 61% 175 56% 186 60% 152 48% 171 55% 151 48% 179 58% 156 51% 144 46% 167 53% 182 58% 176 56% 150 48%

63 20% 37 12% 63 20% 37 12% 52 17% 35 11% 97 31% 66 21% 65 21% 18 6% 32 10% 57 18% 60 19% 12 4%

13 4% 5 2% 9 3% 8 3% 37 12% 14 5% 28 9% 17 5% 24 8% 5 2% 10 3% 18 6% 16 5% 5 2%

17 5% 26 8% 19 6% 4 1% 26 8% 17 5% 14 4% 26 8% 18 6% 7 2% 6 2% 10 3% 17 5% 16 5%

312

30 I believe the City is moving in the right direction.

56 18%

314

31 The City has a philosophy of employee involvement.

47 15%

313

32 The City treats employees with respect. 33 The City applies policies and procedures fairly to all

77 25%

312

employees.

47 15%

314

34 The City has high standards and ethics. 35 The City does a good job of involving employees in

73 24%

310

decisions that affect them.

22 7%

312

36 Decisions in the City are made in a timely manner. 37 It is safe to ask questions after decisions have been

22 7%

310

made.

44 14%

307

38 Customer service is a high priority in the City. 39 Employees are willing to give extra to get the job done

136 44%

310

and to be responsive.

101 32%

316

40 There is generally good interdepartmental teamwork.

46 15%

313

41 I am treated as a customer by other City departments.

44 14%

313

42 I would recommend working for the City to a friend. p. 4

127 41%

310

Employee Survey 2011


43 Please feel free to express any additional thoughts or

concerns regarding Organizational Culture, and any solutions you may have to address the issue:

Department Culture
44 I have a clear understanding of the mission and goals

Strongly agree

Mostly agree

Mostly Strongly disagree disagree

Do not know

Total

of my department.
45 The City uses taxpayers' dollars wisely and cost-

104 34%

162 53% 151 50% 118 39% 135 44% 134 44% 145 47% 161 52% 143 48% 133 43% 149 49% 139 46% 138 45%

32 10% 56 19% 42 14% 47 15% 27 9% 47 15% 34 11% 70 23% 78 25% 58 19% 70 23% 63 21%

4 1% 14 5% 18 6% 16 5% 7 2% 20 7% 18 6% 19 6% 36 12% 31 10% 28 9% 29 10%

4 1% 19 6% 9 3% 11 4% 6 2% 9 3% 3 1% 12 4% 9 3% 11 4% 8 3% 8 3%

306

effectively.

61 20%

301

46 I have trust in my department administrator. 47 My department administrator has done a thorough job

118 39%

305

of supporting and communicating the mission, values, and goals of the organization.
48 My department administrator communicates the

96 31%

305

importance of customer service.


49 Employees receive the support they need from our

132 43%

306

department administrator to successfully carry out their job responsibilities.


50 Employees in my department cooperate and work as a

86 28%

307

team.
51 Employees are recognized for collaborating and

92 30%

308

working cooperatively together.


52 I believe that there is a high level of mutual trust in my

57 19%

301

department.

54 17%

310

53 My department does a good job of planning. 54 My department does a good job at anticipating issues

56 18%

305

and problems.
55 Employees are held personally accountable for the

59 19%

304

results of their work.

67 22%
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305

Employee Survey 2011


137 45%
57 My department encourages employees to actively

56 I know how to measure the quality of my work.

146 48% 148 49% 113 38% 110 36%

17 6% 49 16% 62 21% 46 15%

0 0% 21 7% 36 12% 37 12%

4 1% 7 2% 10 3% 5 2%

304

improve work processes.

80 26%

305

58 When errors occur, my department emphasizes lessons learned rather than placing blame on someone. 59 My direct supervisor (the supervisor that you report to)

80 27%

301

is an effective manager.
60 Please feel free to express any additional thoughts or

106 35%

304

concerns regarding Department Culture, and any solutions you may have to address the issue:

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