http://www.coba.unr.edu/faculty/kuechler/788/BAM-The_New_Face_of_BPM.

pdf

http://www.pwc.com/gx/en/corporate-reporting/assets/pdfs/UK_KPI_guide.pdf

http://toolkit.smallbiz.nsw.gov.au/part/6/30/142 http://www.kennas.com/files/docs/ess_keyperformance.pdf

Abstract

Introduction Key performance indicator or performance indicator are one of the crucial factors which helps in determining the shareholder value and profitability (Kennas, 2003).These are also known as quantifiable factors which can be measured either in non-financial terms or in financial and reflect the nature of the business (nsw government,2012).Key performance indicator can be monitored via Business Intelligence techniques which helps in assessing the current state of business and also helps in assisting the set course of action. The act of monitoring KPI in real-time is known as business activity monitoring (BAM) (WebMethods,2006). KPI are mainly attached to an organizations policies and using techniques and concepts for example balanced scorecard. The KPI changes depending on the organizational strategy and the nature of the organization. KPI helps to calculate the development of an organization to its long term goals and vision, particularly to quantify knowledge based goals.

Choosing Performance indicator

In the beginning selecting important performance indicator for a particular company ought to be Boards decision to properly manage the business. It is very common that boards have likely to receive financial performance indicator despite the fact there may be communicating strategies i.e. attracting and retaining the best and brightest people or maximising the customer experience. The main challenge is that the key performance indicators which are currently presented in front of Board allow them to evaluate the process against stated strategies, and when reported externally, allow readers to make similar assessment. Moreover key performance indicator to an extent is accustomed by the industry in which the company is operating. For instance company working under retail industry might use sales per square foot and satisfaction of the customer as their key performance indicator, on the other hand oil and gas company might choose measures of exploration success, for example the value of new reserve. Nevertheless any companys management should not feel obligated to create key performance indicator to match those which is reported by their peers. The prime need for KPI s is to be appropriate to that specific company. Management of the company should explain the choices which they have opted in the context of chosen objective and strategies and also they should provide appropriate details on the measurement method so that readers can make a comparison to other companies (PriceWaterHouseCoopers,2009).According to research conducted by PWC (2009) states that there corporate reporting has grown over the past years and they successfully tailored underlying Corporate Reporting framework to reflect the elements and measures that are most important for particular industry. Appendix 1 states all the measures that matter to a sample of industries.

Key performance indicator and project management

For evaluating the success of project there are various KPIs that an organization can use.
http://www.brighthubpm.com/monitoring-projects/113405-which-kpi-is-the-best-for-yourorganization/

Appendix 1