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Republic of the Philippines NATIONAL YOUTH COMMISSION

9th National Youth Parliament


RESOLUTION NO. NYP-09-12-07
Series 2012

A RESOLUTION URGING THE DEPARTMENT OF LABOR AND EMPLOYMENT (DOLE) AND THE DEPARTMENT OF HEALTH (DOH) IN COORDINATION WITH THE BUSINESS PROCESSING ASSOCIATION OF THE PHILIPPINES (BPAP) AND BPO SERVICES ASSOCIATION (BSA) TO SUPPORT A LEGISLATION WHICH WILL MANDATE CALL CENTER COMPANIES TO PROVIDE HEALTH MAINTENANCE ORGANIZATIONS (HMO) SERVICES TO CALL CENTER EMPLOYEES PRIOR TO REGULARIZATION Introduced by: Committee on Employment and Entrepreneurship WHEREAS, data show that job generation in call center industries grew robustly from 99,000 workers in 2004 to 372,000 workers in 2008 to 640,000 workers up to date and 900,000 expected workers by 2016 according to business processing association of the Philippines (BPAP); WHEREAS, the average age of call center agents is 25 years old which is clearly under youth age bracket as defined by Republic Act 8044 otherwise known as the Youth in Nation Building Act manifesting therefore that more employees are coming from the youth sector; WHEREAS, call centers undeniably offer lured basic salary of Php15,000 in average, not to mention signing bonus, non taxable allowances per month, and incentives for good performance attracting more and more applicants everyday; WHEREAS, Philippines has already surpassed India being the number one BPO country in the world and recently ranked number one in yahoo news as business English country even putting USA behind, thus number of call center job vacancies is rapidly increasing; WHEREAS, call center industries saw 11 billion pesos in revenues last year which is expected to rise up to 13 billion this year because of the demand making it one of the major contributors to the rise of the Philippine economy; WHEREAS, call center agents work the phone for the entire duration of their night work shift and no choice but to answer incoming calls, making them isolated unlike other jobs wherein you can have time to read newspapers or chat with your officemates, thus graveyard schedules affect health issues; WHEREAS, Department of Health has warned that working in the graveyard shift are vulnerable to various diseases including hypertension, cardiovascular illnesses, tuberculosis and sexually transmitted diseases; WHEREAS, DOLE has made separate studies on health risks associated call center works such as Eyestrains symptoms, musculoskeletal symptoms, voice disorders, hearing problems since call center agents only get an average time of ten minute per eight hour shift for their personal use; WHEREAS, most of the call center companies employ first time and young workers who are hesitant to complain, thus health problem may even be an underestimation of the true state of health among workers; WHEREAS, even call center agents get health care protection upon regularization, the need to protect them is essential since the nature of work is entirely the same upon hiring and regularization; WHEREAS, it is stated in the Republic Act 10151 Article 155 that at their request the workers shall have the right to undergo health assessment without charge; Paragraph C that if they experienced health problems during such an assignment which are not caused other than the performance; WHEREAS, the law only extend the health assessment program to regular workers, but not to those under the probationary period;

WHEREAS, the health assessment program extends to those under probationary status as stated under the equal protection clause of the Philippine Constitution NOW THEREFORE, BE IT RESOLVED AS IT IS HEREBY RESOLVED by the Chairperson and members of the ninth NYP to approved the resolution urging the Department of Labor and Employment (DOLE) and the Department of Health (DOH) to mandate call center companies to provide health services to call center employees prior to regularization. ADOPTED this 5th day of May 2012 at Naga City, Philippines.

Certified by:

STEPHEN BRYAN Y. BONGCARAS


Secretary General

Approved by:

PATRIXIA SHERLY D. SANTOS


President

REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT REVOLUTIONIZING YOUTH DEVELOPMENT

Committee Members: Kent Marjun B. Primor (Committee Chairperson), June Vincent Manuel S. Gaudan (Vice Chairperson),Ronald B. Padojinog (Committee Secretary), Genesis B. Galap (Deputy Committee Secretary), Erickson T. Mallari, Juan Paulo O. Rodriguez, Paul Francis N. Lagarde, Ludel Maiello F. Mier, Nova Jane P. Lacbao, Kent Marpin B. Primor, Datumanong T. Ebil, Allen Renaldo O. Cruz, Joseph Ian B. Sabado, Erosbon L. Sabedo, Joanna Bernice S. Coronacion, Jon Leila Maxinn V. Balibado.