SAP Solution Manager 7.

1
Why it is time for upgrade ?
Adam Tkacz, PwC

Agenda
1. 2. 3. 4. 5. Solution Manager 7.1 - whats new ? Compatibility of the ALM functions 7.0 with 7.1 Migration time for Solution Manager 7.1 Upgrade Approach Outlook Solution Manager whats next ?

SAP World Tour 2012

SAP Solution Manager 7.1 is Now Released to Customers

SAP Solution Manager 7.1 was released on August 15, 2011 to all SAP customers and partners worldwide! SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating innovation, application lifecycle management, and improving operation quality and lowering costs.

SAP World Tour 2012

SAP Solution Manager One Integrated Solution for IT Management

IT Service Management
Incident Enhancement Problem

IT Portfolio and Project Management

Business Requirement

Portfolio

Minor Release Urgent Change

Request for Change

Single Single Source Source of Truth Truth of

Project

Major Release
Design Mgmt Build Mgmt Change Test Mgmt
Release & Deployment Mgmt

Build Execution

Business Process Monitoring and Analytics Monitoring of Systems, Technical Scenarios and End User Experience

Test Execution
Deployment execution

Run SAP like a Factory

SAP World Tour 2012

Application Lifecycle Management

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Improvements in SAP Solution Manager 7.1

Three dimensions SAP focused on:
User acceptance and protection of investments, with an overhauled user interface
Permanent and proactive monitoring, with a new monitoring and alerting infrastructure for the whole solution More openness, for example, integration with third-party products Openness Technology

User interface

= SAP Solution Manager 7.1

TODAY
SAP World Tour 2012 5

SAP Solution Manager 7.1 Highlights

Supporting the end-to-end Customer Solution

End-to-End

Open modeling of non SAP applications in new Landscape Management Database Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure From Application Incident Management to a complete ITIL V3 compliant ITSM for the customer solution Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

Simplified User Interface and Management Dashboards

Ease of Use & Dashboards

100% transparancy into IT and business with Management Dashboards Change and Incident Management : Complete web-based user interface Test Management : New intuitive user interface for Tester work list Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift

Efficiency

New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation / aggregation of alerts Operation Control Center for central control of mission critical operations support

Relevance to Business

Business Process Modeling, Reverse Documentation & Usage Analysis

Enhanced Business Blueprinting: Central visibility into your business processes in BPMN notation Reverse engineering of business processes with IBIS content fully integrated in SolDocA Business Analytics: optimize execution of business processes with throughput and Backlog analysis

Extended usage rights

Scope

A complete solution for the midmarket CIO to run IT like a business Included in your SAP Enterprise Support contract!

SAP World Tour 2012

Attractive usage rights for the entire customer solution:

ALM Capabilities For SAP Enterprise Support Customers Only 1)
Reverse Process Documentation Content powered by IBIS New SAP Business Process Blueprint for easy process design and documentation Business Process Change Analyzer for change impact analysis New Test Automation Framework and two included seats of HP QTP for SAP & non SAP Quality Gate Management to minimize transport risk IT Service Management for non-SAP, managing incidents, problems, and requests Management Dashboards for easy reporting on key metrics
The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP product strategy.
1)also 2)Custom

valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
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SAP World Tour 2012

Attractive usage rights for the entire customer solution:

Run SAP Capabilities For SAP Enterprise Support Customers Only 1)
End-to-End Monitoring and Alerting Infrastructure for the entire customer solution
PI, BI and Business Objects Monitoring and reporting End User Experience Monitoring to monitor the process from the user perspective Business Process Analysis and Business Process Improvement & Analytics Custom Code Lifecycle Management to manage the custom code footprint

Management Dashboards for easy reporting on key metrics

The functional baseline bases on SAP Solution Manager 7.0 EhP1 2). SAP Solution Manager under SAP Standard Support can be used exclusively for SAP software components. SAP Standard Support Customers receive continuous improvements for the functional baseline, incl. error correction and functions supporting the SAP product strategy.
1)also 2)Custom

valid for customers who opted for other premium engagements such as SAP MaxAttention or PSLE Development Management Cockpit, Business Process Change Analyzer and Quality Gate Management are part of EhP1, but only available under SAP Enterprise Support.
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SAP World Tour 2012

Why PwC recommends to adopt SAP Solution Manager 7.1

Q1 2011 Q2 Q3 Q4 Q1 2012 Q2 Q3 Q4 Q1 2013 Q2 Q3 Q4 Q1 2014 Q2 Q3 Q4 Q1 2015 Q2 Q3 Q4

SAP Solution Manager 7.0 EHP 1

Mainstream Maintenance

Upgrade
SAP Solution Manager 7.1
Ramp Up

Mainstream Maintenance

Invest now in SAP Solution Manager 7.1 because:

You

can adopt the SAP Solution Manager 7.1 innovations at your own pace and priorities, e.g. Management Dashboards, Business Process Blueprinting, Solution Documentation, Test Automation, Central Application Monitoring.
You

can do a technical upgrade to SAP Solution Manager 7.1 without additional hardware, little user impact and not significantly more effort compared to applying a support package on SAP Solution Manager 7.0 . EXCEPTION: Charm and Service Desk!
Maintenance

of SAP Solution Manager 7.0 ends by end of 2013. No functional enhancements on SAP Solution Manager 7.0

SAP World Tour 2012

Solution Manager usage in Switzerland

100 % Maintenance Optimization 80 % Technical Monitoring

20 % Change Request Management

15 % Incident Management 25 % Test management 5 % Business Process Monitoring 25 % Template and Implementation Management

SAP World Tour 2012

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The right time is right now!

Go directly to SAP Solution Manager 7.1
Do not invest in a release in which SAP does not add innovation any more Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Package as Upgrade prerequisite Go to the latest SAP Solution Manager 7.1 Stack in one shot

Benefit now
SAP Solution Manager 7.1 is ready for prime time Most new developments can be selectively adopted at your own pace Only the upgrade of Service Desk and Change Request Management is disruptive and requires migration investment.

SAP World Tour 2012

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Compatibility of ALM Functions 7.0 -> 7.1 (1)

Area Examples Reverse Analysis Content Solution Documentation Upload Interface None Effort Upload content

Template Management
Solution Implementation Test Management

Compare and adjust

BPMN Business Blueprint Integration of third party test tools Test Scope Optimization

None
Configuration (small effort) None None None None Configuration (small effort)
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Maintenance Management Upgrade Management Business Process Operations

SAP World Tour 2012

System recommendations Upgrade dependency analyzer Analytics and dashboards

Compatibility of ALM Functions 7.0 -> 7.1 (2)

Area Custom Code Management Application Operations Area Examples Get full transparency of all custom code objects across systems Technical Monitoring and Alerting Examples State of the art user interface leveraging Web 2.0 paradigms. ITIL compliant process Extensibility State of the art user interface leveraging Web 2.0 paradigms Support for non-system related changes Enhanced retrofit capabilities Effort Implementation project recommended. Implementation project recommended. Effort Implementation project recommended. Migration of existing customizing required. Implementation project recommended. Migration of existing customizing required.
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Incident Management

Change Control Management

SAP World Tour 2012

Feedback from Clients

Disadvantages
Installation of LMDB synchronization of SLD requires precise work High frequency of corrective information (SP3 SP4)

Advantages
ALM functions 7.1 are stable Many features from 7.0 to 7.1 also functional New user interface - improved acceptance Many customer designs could be transferred with 7.1 in the standard Closer integration of ALM processes Installation / Upgrade with a guided workflow support Improved integration of non SAP system

Bugs in Monitoring
Upgrade from ChaRM and Ticketing difficulties Migration of projects with documents connected with difficulties

SAP World Tour 2012

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Upgrade versus new Installation

The standard path from SAP Solution Manager 7.0 to SAP Solution Manager 7.1 is an UPGRADE to protect configuration investment and keep data. You can do a new installation if the main purpose of your SAP Solution Manager 7.0 is to generate keys and download Support Packages
Establish landscape strategy (System Landscape Directory, Solution Manager agents on managed systems) Run automated paperless guided procedures after fresh install to configure both SAP Solution Manager and the connectivity to all managed systems

Please refer to the content transfer guide if you prefer a new installation over an upgrade.
SAP World Tour 2012 15

Expanding the Value of SAP Enterprise Support With SAP IT Infrastructure Management
SAP Solution Manager 7.1 SP05 + SAP IT Infrastructure Management

Application Lifecycle Management

IT Infrastructure Management

Business Process &

Application Management

SAP Solution Manager 7.1 SAP Solution Manager 7.0 This is the current state of planning and may be changed by SAP at any time.

SAP

non SAP

SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management.
SAP World Tour 2012 16

SAP Solution Manager 7.1

Summary
SAP Solution Manager 7.1 is the: Most advanced platform to run SAP-centric customer solutions like a factory Automation booster for operations, to become independent of gurus, and reduce TCO Most open application-management solution in the industry

First release with true support of SAP and non-SAP applications

Core value pillar for SAP Enterprise Support and SAP MaxAttention Most UI-friendly SAP Solution Manager release ever Release which moved most easily through the largest and shortest ramp-up ever Release which was most closely developed together with customers and user groups
TODAY
SAP World Tour 2012 17

Contact information:

Adam Tkacz
Manager System & Process Assurance

T +41 58 792 9269 M +41 79 796 76 49 E adam.tkacz@ch.pwc.com

PricewaterhouseCoopers Av. Giuseppe-Motta 50

1211 Geneva 2

Thank You