Professional Documents
Culture Documents
com
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HRD
DIMENSIONS
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Business Life Cycle
Matured Phase
Decline
Phase
Growth Phase
Renewal
Phase
Start Phase
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Customer
Imperatives
PSET Globalisation
VBM
Factors EVA focus
Quality
Delivery
Current Market
Corporate
Competencies
Era of strategic initiatives
Future
Opportunity
Inherent
Influence of Shared
strength
Key Vision
To discriminate
Executives Values
others
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2 challenges for
Business Strategy
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IHRD – Day 1
• Background • Mapping
• Definition • PMP Linkage
• Types • HRDD Study
• Application • Development
• Modeling • Assessment
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Competency Based Culture
Context
Content
Controls
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Competency Practices -
IBM
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Best Practices - UNILIVER
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Degree to which an
individual does – what
Defining what is
important to be
successful in job
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Job Competency Survey
• 2/3ds use for over 8 years
Role
Behavioural Core
Competency
Competencies Competence
Competency
is “ an
underlying
characteristic
of a person
which results in
Effective Performance”
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Basic Communication
Personal Effectiveness
Relating to People
Collaborating & Leading
Action & Results
Analytical & Conceptual
Environmental Acumen
Specialized Knowledge
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Competency Dictionary provides a definitions each
Competency (customised for SEPL), Behavioural
Indicators and 4 to 5 Levels.
Each SEPL Competency is defined with theses 3
dimensions
DEFINITON
BEHAVIOURAL DESCRIPTORS
LEVELS
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TEAM WORK
Definition
The intention to work cooperatively and productively with others, to be
part of a team and to work together as opposed to separately or
competitively.
Displaying a collaborative approach that places the needs of the
organization ahead of the interest of their own unit's interest and
assignments.
Develop and maintain respect for cooperative working relationships to
contribute to the integrated and seamless delivery of products to the
customers.
It is about building effective teams of people with diverse talent and
tolerant of differing needs and viewpoints, and reinforce effort towards
common goal. H R D Dimensions cmowly@gmail.com
TEAM WORK
Behavioural Descriptors
is able to work in and lead a range of different teams to achieve a
desired outcome;
recognises the opportunity for team working and building teams;
develops individuals as team members, identifying team
strengths and weaknesses;
able to work with others to ensure cumulative contributions and
enable teams to manage themselves effectively;
acts as an advisor to teams, often mentoring the team leader if
required;
recognises the value of the diversity within teams and how that
can be captured to achieve best results.
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TEAM WORK
Levels
1. Cooperates: Respects others, does his/her share of the work. Supports team decisions. As a member of
the team, keeps other team members informed and up-to-date about the group process, individual
actions, or influencing events. Shares all relevant or useful information as required
2. Actively Participates: Contributes positively by actively sharing information, listening, and accepting
others' points of view. Shares the workload with others, and contributes by being prepared and
completing assigned tasks. Maintains a positive outlook and shows flexibility to new approaches and
ideas.
3. Involves other team members: Solicits ideas and opinions to help form specific decisions or plans.
Demonstrates genuinely valuing others' input and expertise and is willing to learn from others.
Contributes own expertise to the team. Able to give and receive constructive criticism. Promotes team
cooperation (even during heated discussions). Is willing to set aside personal agenda in order to
support the team consensus.
4. Encourages others and facilitates effective outcomes: Publicly credits others who have performed
well. Encourages and empowers others, making them feel valued and important. Gets the talent of the
team recognized outside of the team. Facilitates and influences positive outcomes that support team
goals. Assists in mediating between team members to resolve conflict. Assists team members through
mentoring and longer-term assistance.
5. Builds cohesive Teams: Acts to promote a welcoming, productive climate, good morale and
cooperation. Protects and promotes the group reputation with outsiders. May involve team in diagnosis
of problems and in developing solutions to effectively transfer knowledge within the organization
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Defining Job
Competency
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Competencies – Three
Streams
• ORGNISATIONAL
• JOB
• INDIVIDUAL
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Competencies – 4 Types
• Behavioural
• Functional
• Role
• Core
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Organisational or Core
SONY
PHILIPS
HONDA
CA NON
3M
INTEL
NEC
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INDIVIDUAL
COMPETENCIES
LEADERSHIP SUCCESS
MANAGERIAL SUCCESS
INDIVIDUAL SUCCESS
SUCCESS DIFFERENTIATORS
Mission
Vision - Values
Business Strategies
Objectives - Sector
Goals – Department
KPI s - Individuals
COMPETENCIES
Knowledge Skill Behaviour Traits/Motives
Execution
Results
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C - Connection
Performance Mgmt
Competencies
H R D Dimensions
C – Based Interview
Job Profile
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Succession Planning
PCMM – Level 3
ISO - Prescription
Resolving
Performance
Issues
7 8
Does the Employee have
6
5
4
3
2
1
0
0 1 2 3 4 5 6 7 8 9 10
Does the employee have the proper
attitude (desire) to perform the job?
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Performance Analysis Quadrant (PAQ)
9 10
7 8
6
KNW
5
4
3
2
1
0
0 1 2 3 4 5 6 7 8 9 10
ATTD
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Performance Analysis Quadrant (PAQ)
9 10
7 8
6
KNW
5
4
3
2
1
0
0 1 2 3 4 5 6 7 8 9 10
ATTD
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Performance Analysis Quadrant (PAQ)
9 10
7 8
6
KNW
5
4
3
2
1
0
0 1 2 3 4 5 6 7 8 9 10
ATTD
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PAQ
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Performance Analysis Quadrant (PAQ)
9 10
A B
7 8
Resource /
Motivation
6 Environment
KNW
5
C D
4
3
Selection Training
2
1
0
0 1 2 3 4 5 6 7 8 9 10
ATTD
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Performance Analysis Quadrant (PAQ)
9 10
Resource /
Motivation A B Environment
Sufficient KW Sufficient KW and ATT
but low performance
7 8
insufficient ATT
Adjust No fault of employee
Consequences Lace of Resource Work
(Rewards) atmosphere issues
6
KNW
5
Selection C D Training
4
Insufficient KW and
ATTD Insufficient KW but
3
Training
Transfer / Discharge
1
Interviewing skills?
0
0 1 2 3 4 5 6 7 8 9 10
ATTD
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Performance Links to Leadership Competencies
Performance Improvement Performance Related
Expectations Opportunities Challenges Competencies
•Secure
•High •Change
utilisation of •Cost effective reliable /cost leadership
procurement effective
Operating supply chain
capacity relationship
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HUMAN VALUES
Ego World
Desire –
Dislike Outside
Cons
Values
Mission
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Competency Acquisition
Process
Time
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Feedback to Training / Implementation
Feedback to
individuals Development of training / individuals
planning Dev.plans
Assessment of Reassess
individuals on ment
key of
competencies individual
Identification
Analysis Implementa Analysis
of common tion
of group training needs of training
of training
results curriculum effectiveness
Development
of training
curriculum
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Levels : Complexity and
Impact
H Level 4
Complexity
Level 3
Level 2
Level 1
L Impact H
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•Competitors •Paired
Market comparison Identify 3-
3-4 top compete-
compete-
• Group
Trends by ncy gaps for each business
specific
Specific Goals superiors Group by Pareto Analysis
Customer
Needs
Identify 3-
3-4 top compete-
compete-
Identify Develop ncy gaps for each individual
Individual
BUSINESS Needed Desired for development
assessment
GOALS OF Competencies Ratings of
ORGANISA--
ORGANISA for for Competencies
TION Group Success Competencies Align SMART goals with
for each Group Group Sales plan and
JOBS Business Plan
Indl. Goals Fix Individual
Products Desired interviews
Services Ratings for focussing
Identify 3-
3-4 key parts of
for Band on perception each competency for
Levels of needs dev. for each individual
Development Process
Use Competency
COMPETENCY Development Planner
GAPS
•Training
•Coaching
Identifying, • Feed back
5. Blend
3 2 1
ABC
4. Build
3. Act
2. Accept
1. Aware
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THE COMPETENCY CONE
C
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THE COMPETENCY CONE
C
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Leadership Mastery
Perfect
SOFT Balance
HARD
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Leadership Mastery
Influence Action
To do willingly To do well
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BLOCKAGE
SURVEY
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The Blockage Survey
Your totals Grid No.
1 24 25 48 49
1
2 23 26 47 50
2
3 22 27 46 51
3
4 21 28 45 52
4
5 20 29 44 53
5
6 19 30 43 54
6
7 18 31 42 55
7
8 17 32 41 56
8
9 16 33 40 57
9
10 15 34 39 58
10
11 14 35 38 59
11
12 13 36 37 60
12
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HOW COMPETENCY DEVELOPMENT
TAKES PLACE?
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An off-the-shelf approach to
predicting competencies through
internal feedback and assessment
Personal Qualities
Is highly supportive and sympathetic to colleagues in need. 1 2 3 4 5
Consults others and encourages them to contribute. Interpersonal
As willing as most to express views. Sensitivity
May enjoy winning but perhaps not against colleagues.
Obtain commitment
COMPETENCY Support and decide measures
GAPS
•Training
•Coaching
• Feed back
Outgoing
Designated
Scales Behavioural
Democratic
Affiliative
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assessing competence via
personality questionnaires
personality profiling
Empathy and Interpersonal skills
Is patient, sensitive and diplomatic in his interactions. Reads others well
and builds rapport quickly. Resolves conflicts and encourages others to
share their views.
Outgoing
Behavioural
Democratic
Affiliative
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Specimen Assessment
Format
Competency:
Manage objectives by Aligning Goals and KPIs
Behavioural Descriptors
- Develops strategic and business plans that support the organization’s goals.
- Inspires a shared vision and creates a compelling mission for the organization
- Establishes strong relationships with colleagues across the organization