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PAPER #1
Question No: 1 ( Marks: 1 ) Sociology can be defined as: - Please choose one The study of people in relation to their fellow human beings The study of societies which help to learn about human and their activities It is the study of behavior of the individuals or groups within the political environment The science that seeks to measure and explains human behavior Sociologythe study of people in relation to their fellow human beings. Question No: 2 ( Marks: 1 ) - Please choose one The Great China Wall has been built in almost: 900 years 956 years 856 years 1000 years
The Great China Wall built in the time period of 956 years

Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is most important in order to improve the quality? Proper Communication Departmentalization Division of Labor Centralization Work specialization is also known as division of labor. Advantages of division of labor. Division of labor increases efficiency by: {a) increasing skill; (b) saving time; (c) saving tools and materials; (d) improving quality; (e) increasing knowledge; (f) (stimulating invention;) (g) encouraging enterprise; (h) economizing talent.

Question No: 4 ( Marks: 1 ) - Please choose one To motivate the employees a manager should give them: Monetary Incentives Promotion Appreciation certificates All of the given option Question No: 5 ( Marks: 1 ) - Please choose one Which of the following is most important characteristic of an entrepreneur? Planning Communication Rapid decision making Goal setting One of the most important characteristics of an entrepreneur is to not waste time never put off what you can accomplish today for tomorrow. Successful entrepreneurs dont procrastinate because they know it is always great to get things done faster. The best feeling is when you complete something off of your to-do list. http://epiclaunch.com/5-great-characteristics-of-successful-entrepreneurs/ Question No: 6 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? Spokesperson Representative Disseminator Agent The spokesperson transmits information about the organization to outsiders Disseminator: Transmits information received from outsiders Question No: 7 ( Marks: 1 ) - Please choose one All of the following are managerial roles identified in Mintzbergs Model EXCEPT: Informational Interpersonal Functional Decisional Mintzbergs role Informational Interpersonal Decisional

Question No: 8 ( Marks: 1 ) - Please choose one The people who work directly on a job or task and have no responsibility for overseeing the work of others are called: First-line managers Middle managers Non managerial staff Supervisors Question No: 9 ( Marks: 1 ) - Please choose one The concern of which of the following was to improve the performance of the overall functions of the organization? Quantitative Management Administrative Management Scientific Management Bureaucratic Management The Administrative Management It is a term used for those early-day contributors who developed and taught principles to be used by managers, both individually and collectively, to improve the performance of the overall functions of the organization. Question No: 10 ( Marks: 1 ) - Please choose one Henri Fayol was a successful industrialist of : France Germany America Canada
Henri Fayol (1841-1925) a successful French industrialist, developed theories about management

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? Human behavior Social behavior Moral behavior Ethical behavior The Hawthorne Studies (19271932). Focused attention on the role of human behavior in the workplace Question No: 12 ( Marks: 1 ) - Please choose one Chester Barnard saw organizations as a ______system that required human assistance. Moral Ethical Social Technical 3

Chester Barnard, who saw organizations as social systems that required human cooperation.

Question No: 13 ( Marks: 1 ) - Please choose one A company commitment to develop a process that achieves high quality product and customer satisfaction is called: Knowledge management Total quality management Marketing management System management Total quality management is a philosophy of management that is driven by customer needs and expectations and focuses on continual improvement in work processes
1. A learning organization is one that has developed the capacity to continuously adapt and change. 2. Knowledge management involves cultivating a learning culture where organizational members systematically gather knowledge and share it with others to achieve better performance.

Marketing management: The application, tracking and review of a company's marketing resources and activities Question No: 14 ( Marks: 1 ) - Please choose one A field of expertise that is responsible for the production and delivery of an organizations products and services is called: Management information system Operations management Marketing management Principles of management Operations Management is the function or field of expertise that is primarily responsible for the production and delivery of an organizations products and services.

Question No: 15 ( Marks: 1 ) - Please choose one Two major characteristics of open system are : Negative entropy and synergy Positive entropy and synergy Entropy and synergy Anthropology and synergy

Two major characteristics of open systems are: a. Negative entropy is the ability of open systems to bring in new energy in the form of inputs and feedback from the environment in order for the organization to delay or to arrest entropy, the decaying process. b. Synergy is the ability of the whole to equal more than the sum of its parts

Question No: 16 ( Marks: 1 ) - Please choose one Environment reacts to the output of organization and provides: Feed forward Input Output Feedback System theory The major components of a system are: a. Inputs: the various human, materials, financial, equipment, and informational resources required to produce goods and services. b. Transformation processes: the organizations managerial and technological abilities that are applied to convert inputs into outputs. c. Outputs: the products, services, and other outcomes produced by the organization. d. Feedback: information about results and organizational status relative to its environment. Question No: 17 ( Marks: 1 ) - Please choose one All of the following are major elements of the mega environment EXCEPT: Technological Economic Socio-cultural Competitors
The mega-environment, or general environment as it is sometimes called, is that segment of the external environment that reflects the broad conditions and trends in the societies within which an organization operates. Technological element Economic element Legal-political element Socio-cultural element International element

Question No: 18 ( Marks: 1 ) - Please choose one In a capitalistic economy, economic activity is governed by: Political forces Market forces 5

 Economic forces Cultural forces In a capitalist economy, economic activity is governed by market forces and the means of production are privately owned by individuals, either directly or through corporations. Question No: 19 ( Marks: 1 ) - Please choose one All of the following are elements of Task environment EXCEPT : Suppliers Culture Customers Competitors

Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: Innovation Aggressiveness Stability Customer orientation

Seven dimensions of an organizations culture have been proposed: a. Innovation and risk taking (the degree to which employees are encouraged to be innovative and take risks)

b. Attention to detail (the degree to which employees are expected to exhibit precision, analysis, and attention to detail) c. Outcome orientation (the degree to which managers focus on results or outcomes rather than on the techniques and processes used to achieve those outcomes) d. People orientation (the degree to which management decisions take into consideration the effect on people within the organization) e. Team orientation (the degree to which work activities are organized around teams rather than individuals) f. Aggressiveness (the degree to which people are aggressive and competitive rather than easygoing and cooperative) g. Stability (the degree to which organizational activities emphasize maintaining the status quo in contrast to growth)

Question No: 21 ( Marks: 1 ) - Please choose one Sony Corporations focus on product innovation is an example of which of the following dimensions of organizational culture? Attention to detail People orientation Outcome orientation Aggressiveness People orientation (the degree to which management decisions take into consideration the effect on people within the organization) Aggressiveness (the degree to which people are aggressive and competitive rather than easygoing and cooperative) Attention to detail (the degree to which employees are expected to exhibit precision, analysis, and attention to detail) Outcome orientation (the degree to which managers focus on results or outcomes rather than on the techniques and processes used to achieve those outcomes) Question No: 22 ( Marks: 1 ) - Please choose one The principle reason for formation of the regional trading alliance in Europe was to reduce the power of the United States and: Canada Mexico Russia Japan

The primary motivation for the creation of the EU (in February 1992) was to allow these nations to reassert their position against the industrial strength of the United States and Japan.

Question No: 23 ( Marks: 1 ) - Please choose one Which of the following must be present in order to initiate the decision-making process? Plenty of time Pressure to act Time management Effective use of resources The first step is to identify the organizational problem, i.e., discrepancies between a current state or condition and what is desired. Question No: 24 ( Marks: 1 ) - Please choose one A retail clothing store manager who estimates how much to order for the current spring season based on last springs outcomes is operating under what kind of decision-making condition? Seasonal Risk Uncertainty Certainty Risk is the possibility that a chosen action could lead to losses rather than the intended results. a. Uncertainty is seen as the reason why situation is risky. b. A rapidly changing environment is a major cause of uncertainty Question No: 25 ( Marks: 1 ) - Please choose one The choice of alternative is influenced by the limited amount of information available to the decision maker and by the psychological orientation of the decision maker under the conditions of: Intuition Certainty Uncertainty Risk Certainty is a situation in which a manager can make accurate decisions because the outcome of every alternative is known. However, this isnt characteristic of most managerial decisions.

Uncertainty is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation. The choice of alternative is influenced by the limited amount of information available to the decision maker Its also influenced by the psychological orientation of the decision maker Risk is the possibility that a chosen action could lead to losses rather than the intended results. a. Uncertainty is seen as the reason why situation is risky. b. A rapidly changing environment is a major cause of uncertainty Question No: 26 ( Marks: 1 ) - Please choose one The fact that managers make consistent, value-maximizing choices within specified constraints is known as which of the following? Implementation of the alternative Rational decision making Irrational decision making Decision implementation
Managerial decision making is assumed to be rational; that is, choices that is consistent

and value maximizing within specified constraints Question No: 27 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: Satisficing Well-structured Non-programmed Ill-structured Well-structured problems are straightforward, familiar, and easily defined. In handling this situation, a manager can use a programmed decision, which is a repetitive decision that can be handled by a routine approach At lower levels, managers are dealing with well-structured problems by using programmed decisions Question No: 28 ( Marks: 1 ) - Please choose one All of the following are assumptions of rationality EXCEPT: The problem is clear and unambiguous Preferences are constant and stable Preferences are vague Final choice will maximize payoff

The assumptions of rationality are summarized below. a These assumptions are problem clarity (the problem is clear and unambiguous); goal orientation (a single, well-defined goal is to be achieved); known options (all alternatives and consequences are known); clear preferences; constant preferences (preferences are constant and stable); no time or cost constraints; and maximum pay off. b The assumption of rationality is that decisions are made in the best economic interests of the organization, not in the managers interests.

Question No: 29 ( Marks: 1 ) - Please choose one Which of the following styles of decision making is characterized by individuals who prefer complete information and consider several alternatives? Analytic Conceptual Directive Behavioral (Analytical) style: a reflective decision make likes to take plenty time to make decisions, gathering considerable information and analyzing several alternatives. Analytic Style: As opposed to the directive style, a person with an analytic decisionmaking style has greater tolerance to ambiguity. They are careful decision makers that like to be well informed and thoroughly assess their options. They usually have the ability to adapt or cope with unique and challenging situations. For example, when the management is discussing about acquisition. They do not make decision fast. They want to have more information before they make the major acquisition. They have to find answers to many what if questions. (Directive) style: a reflexive decision maker likes to make quick decisions with out taking the time to get all the information that may be needed and without considering alternatives. https://docs.google.com/viewer?a=v&q=cache:bDRC5mH_vTkJ:www.aui.ma/personal/~ O.Elhalimi/fom5_tif04.doc+&hl=en&pid=bl&srcid=ADGEESgN8v3fB4v4EG3mZo4Oif dNNR3aDqqQN4nshVN7RD7DQbJbpQDcZP_rXYTPo1lwTuFkwYEVb9LEob9mDb6 O0i-zuwoyccC4iWd5jJ7pFAeau5goMlUJQJytQ8Ooq4nKsZhTdQa&sig=AHIEtbRFS89oX1gAYcG7QC7WySfKGI73Yw

Question No: 30 ( Marks: 1 ) - Please choose one Jay tends to always look at the broad picture and likes to look at many alternatives. He focuses on the long run and looks for creative solutions. He prefers which of the following styles of decision making?

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 Analytic Conceptual Directive Behavioral Conceptual Style: Conceptual decision makers are generally very broad in their approach and consider all available alternatives. They are long-term oriented and are usually capable of formulating creative solutions to problems. Behavioural Style: People with a behavioural decision-making style work well with others, are open to suggestions, and are concerned about the achievements of their team. They generally try to avoid conflict and place importance on their acceptance by others. Directive Style: A person has this style if they have a low tolerance for ambiguity and are efficient, rational, and logical in their way of thinking. They focus on the short term and are quick to make decisions, usually resulting in a decision that has been made with minimal information and not carefully analysing other alternatives. https://docs.google.com/viewer?a=v&q=cache:bDRC5mH_vTkJ:www.aui.ma/personal/~ O.Elhalimi/fom5_tif04.doc+&hl=en&pid=bl&srcid=ADGEESgN8v3fB4v4EG3mZo4Oif dNNR3aDqqQN4nshVN7RD7DQbJbpQDcZP_rXYTPo1lwTuFkwYEVb9LEob9mDb6 O0i-zuwoyccC4iWd5jJ7pFAeau5goMlUJQJytQ8Ooq4nKsZhTdQa&sig=AHIEtbRFS89oX1gAYcG7QC7WySfKGI73Yw Question No: 31 ( Marks: 1 ) - Please choose one When managers make every decision from the alternatives, based on a philosophy that "make the best decision, no matter how long it takes". It is called: Optimizing Satisficing Sub-optimizing Escalation of commitment Optimizing: all information in front of you, require fully rational decision conditions. choosing the optimal solution https://docs.google.com/viewer?a=v&q=cache:bDRC5mH_vTkJ:www.aui.ma/personal/~ O.Elhalimi/fom5_tif04.doc+&hl=en&pid=bl&srcid=ADGEESgN8v3fB4v4EG3mZo4Oif dNNR3aDqqQN4nshVN7RD7DQbJbpQDcZP_rXYTPo1lwTuFkwYEVb9LEob9mDb6 O0i-zuwoyccC4iWd5jJ7pFAeau5goMlUJQJytQ8Ooq4nKsZhTdQa&sig=AHIEtbRFS89oX1gAYcG7QC7WySfKGI73Yw Question No: 32 ( Marks: 1 ) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following?

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 Constraints Feasibility regions Scenarios Basis for the objective function http://wps.prenhall.com/bp_robbins_management_9/56/14391/3684168.cw/content/index .html

Question No: 33 ( Marks: 1 ) - Please choose one Which of the following is the basic rule of brainstorming? Criticism is not allowed Ideas should be radical Improvement of ideas is encouraged Quantity of idea production is stressed Brainstorming is an idea-generating process that encourages alternatives while withholding criticism. The generation of alternative solutions step is facilitated by using the four principles associated with brainstorming. 1. Dont criticize ideas while generating possible solutions Question No: 34 ( Marks: 1 ) - Please choose one Ali has a job that pays him well, he desires to make a contribution to the organization, and he has an active social life. His desire is to become all that he is capable of becoming. Ali is at which of the following need defined by Maslow? Self-actualization Safety Social Esteem Self-actualization needs pertain to the requirement of developing our capabilities and reaching our full potential. Maslow regards this as the highest need in his hierarchy. It is the desire to become what one is capable of becoming- to maximize ones potential and to accomplish something. Question No: 35 ( Marks: 1 ) - Please choose one Behavioral viewpoint emphasizes the need of understanding the various factors affecting the_______ in an organization. Social behavior Moral behavior Ethical behavior Human behavior

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It emphasizes scientific research as the basis for developing theories about human behavior in organizations that can be used to develop practical guidelines for managers.

Question No: 36 ( Marks: 1 ) - Please choose one Usman authorized an additional $100,000 for the production of the new product. The cost of the new product seems to be increased far beyond what was planned or even forecasted. However, Usman continues to support the project. He is engaged in which of the following? Availability heuristic Representative heuristic Escalation of commitment Optimal decision making According to the rational model of decision making, managers engage in completely rational decision processes, ultimately make optimal decisions, and possess and understand all information relevant to their decisions at the time they make them (including all possible alternatives and all potential outcomes and ramifications). Question No: 37 ( Marks: 1 ) - Please choose one Which of the following BEST describes creativity? Uncovering what is already there Creating something new Organizing already discovered items Criticizing the discovered items Creativity refers to the phenomenon whereby a person creates something new (a product, solution, artwork, literary work, joke, etc Question No: 38 ( Marks: 1 ) - Please choose one Which one of the following plans has clearly defined objectives? Directional Flexible Specific Standing
Specificity: specific versus directional plans. Specific plans are those that are clearly defined and leave no room for interpretation. Directional plans are flexible plans that set out general guidelines. Page 59

Question No: 39

( Marks: 1 )

- Please choose one 13

An organized set of behavior that is associated with particular office or position is called: Role Obligation Responsibility Function
Management Roles: page 07 Managers fulfill a variety of roles A role is an organized set of behaviors that is associated with a particular office or position

Question No: 40 ( Marks: 1 ) - Please choose one Suppose as a manager of a Company you are performing an activity that involves budgeting and programming of your subordinates work. In this situation you are working as: Entrepreneur Resource allocator Figurehead Monitor Resource allocator page 08 Responsible for the allocation of organizational resources of all kinds making or approving all significant organizational decisions Scheduling: requesting authorization: performing any activity that involves budgeting and the programming of subordinates work

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PAPER # 2
Question No: 1 (Marks: 1) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for: Esteem Security Achievement Power An achievement is something an employee does, such as reaching a goal or completing a project, using her skills, effort and persistence Question No: 2 (Marks: 1) - Please choose one Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? Planning Leading Controlling Organizing
Controlling It is the management function that involves monitoring actual performance, comparing actual to standard and taking corrective action, if necessary

Question No: 3 (Marks: 1) - Please choose one Which of the following BEST describes creativity? uncovering what is already there creating something new organizing already discovered items criticizing the discovered items Question No: 4 (Marks: 1) - Please choose one When an organization encounters a serious problem which needs to be solved immediately, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem A crisis problem is a serious difficulty requiring immediate action.

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Question No: 5 (Marks: 1) - Please choose one Plans which have the broadest organizational focus and the longest time frame are called: Tactical Strategic Directional Operational Strategic plans are detailed action steps mapped out to reach strategic goals. a. Strategic plans are organizational wide and are developed by top management. b. The time horizon tends to be long 3 to 5 years or more Question No: 6 (Marks: 1) - Please choose one A few years ago Black and Decker bought general electrics small appliance business. 150 products were converted from GE to Black and Decker label. A total of 140 steps were used for each product. It took 3 years. The total conversion of product line was: A Program A project A policy A rule http://books.google.com.pk/books?id=LeywcIPd7ScC&pg=PA74&lpg=PA74&dq=A+fe w+years+ago+Black+and+Decker+bought+general+electric+small+appliance+business. +150+products+were+converted+from+GE+to+Black+and+Decker+label.+A+total+of+ 140+steps+were+used+for+each+product.+It+took+3+years.+The+total+conversion+of+ product+line+was:+%E2%96%BA+A+Program+%E2%96%BA+A+project+%E2%96% BA+A+policy+%E2%96%BA+A+rule&source=bl&ots=CFkY_8YJr0&sig=F9NRdxVz0 BPHQyKLcbq0ZZe1s6s&hl=en&sa=X&ei=HO65UIT8MoTK0AWZkYCYBA&redir_e sc=y#v=onepage&q=A%20few%20years%20ago%20Black%20and%20Decker%20boug ht%20general%20electric%20small%20appliance%20business.%20150%20products%20 were%20converted%20from%20GE%20to%20Black%20and%20Decker%20label.%20 A%20total%20of%20140%20steps%20were%20used%20for%20each%20product.%20It %20took%203%20years.%20The%20total%20conversion%20of%20product%20line%2 0was%3A%20%E2%96%BA%20A%20Program%20%E2%96%BA%20A%20project% 20%E2%96%BA%20A%20policy%20%E2%96%BA%20A%20rule&f=false

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Question No: 7 (Marks: 1) - Please choose one The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? Project management Scheduling Environmental analysis Scenario planning The intent of scenario planning is not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions Question No: 8 (Marks: 1) - Please choose one In terms of linear programming, profit margins on different products that a company can produce represent which of the following? Constraint s Feasibility regions Scenarios Basis for the objective function http://wps.prenhall.com/bp_robbins_management_9/56/14391/3684168.cw/content/index .html Question No: 9 (Marks: 1) - Please choose one Which of the following technique relies on individual or group judgments rather than on mathematical analysis? Quantitative forecasting Technological forecasting Qualitative forecasting Environmental forecasting Qualitative forecasting uses the judgment and opinions of knowledgeable individuals to predict outcomes Question No: 10 (Marks: 1) - Please choose one A problem with groupthink is that no one is actually in charge of making the final decision or outcome, which results in: Ambiguous responsibility Role incoherence Role ambiguity Ambiguous delegation However, group decisions also have disadvantages. a. Time consuming.

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b. Minority domination. c. Pressures to conform, which can lead to groupthink. d. Ambiguous responsibility. Question No: 11 (Marks: 1) - Please choose one When an organization encounters an issue that requires resolution, but not very immediate action, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem A crisis problem is a serious difficulty requiring immediate action. A non-crisis problem is an issue that requires resolution, but does not simultaneously have the importance and immediacy characteristics of crises An opportunity problem is a situation that offers a strong potential for significant organizational gain if appropriate actions are taken. a. Opportunities involve ideas that could be sued, rather than difficulties that must be resolved. b. Non-innovative managers tend to focus on problems rather than upon opportunities. Question No: 12 (Marks: 1) - Please choose one In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability Acceptability is the degree to which the decision makers and others who will be affected by the implementation of the alternative are willing to support it. Question No: 13 ( Marks: 1 ) - Please choose one Assembling additional information and identifying both the nature and the causes of the problem comes under: Scanning stage Categorization stage Diagnosis stage Implementation stage The diagnosis stage involves gathering additional information and specifying both the nature and the causes of the problem. Question No: 14 ( Marks: 1 ) - Please choose one The North American Free Trade Agreement includes: Mexico, Canada, and the United States

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 Mexico, Brazil and Columbia Mexico, Canada and the Brazil Italy, Canada and the United States (NAFTA) is an agreement among the Mexican, Canadian, and U.S. governments Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is a collection of countries that use a common currency? European common market European Union Western European alliance Economic and monetary union The economic and monetary union, the formal name for the system where participating countries share the same currency, the Euro. Question No: 16 ( Marks: 1 ) - Please choose one Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? Unethical Socially responsible Ethical Socioeconomic
Ethics refers to the rules and principles that define right and wrong conduct

Question No: 17 ( Marks: 1 ) - Please choose one An individuals personal beliefs regarding what is right and wrong or good and bad is called: Ethics Values Norms Rituals Ethics refers to the rules and principles that define right and wrong conduct

Question No: 18 (Marks: 1) - Please choose one The relationship between corporate social involvement and economic performance is: Positive

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 Negative Perfect positive Perfect negative The majority of studies found a positive relationship between corporate social involvement and economic performance, Question No: 19 ( Marks: 1 ) - Please choose one The culture of an organization is largely determined by: Top management Employees Stockholders The company founders
Organizational culture is a system of shared meaning and beliefs within an organization that determines, in large degree, how employees act

It is largely determined and controlled by the members of the organization Organizational cultures are created, maintained, or transformed by people. Question No: 20 ( Marks: 1 ) - Please choose one All of the following are Dimensions of organizational culture EXCEPT: Innovation Aggressiveness Stability Customer orientation Seven dimensions of an organizations culture have been proposed
Innovation and risk taking Attention to detail Outcome orientation People orientation Team orientation Aggressiveness Stability

Question No: 21 ( Marks: 1 ) - Please choose one Constituencies in an organizations external environment that are affected by the organizations decisions and actions are called: Stakeholders Advisories beneficiaries Environmentalists Stakeholders are any constituencies in the organizations external environment that are affected by, or have a vested interest in, the organizations decisions and action

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Question No: 22 (Marks: 1) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: Internal environment External environment The task environment The mega environment The task environment is that segment of the external environment made up of specific outside elements (usually organizations) with which an organization interfaces in the course of conducting its business Question No: 23 (Marks: 1) - Please choose one The quantitative approach has contributed directly in the areas of: Planning and control Controlling and leading Organizing and controlling Planning and leading The quantitative approach has contributed directly to management decision making in the areas of planning and control. Question No: 24 (Marks: 1) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called: Contingency theory Behavioral theory Administrative theory Social theory Contingency Theory is the view that appropriate managerial action depends on the particular parameters of each situation Question No: 25 ( Marks: 1 ) - Please choose one In Maslow's hierarchy of need, status is an example of which of the folowing need? Physiological Esteem Safety Social Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others. According to Maslow, once people begin to satisfy their need to belong, they tend to want to be held in esteem both by themselves and by others this kind of need produces such satisfactions as power, prestige, status and self confidence

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Question No: 26 ( Marks: 1 ) - Please choose one Which of the following behavior had dramatically influenced by Hawthorne studies? Human behavior Social behavior Moral behavior Ethical behavior Question No: 27 ( Marks: 1 ) - Please choose one The formal right to give orders, make decisions, and see that tasks are completed is called: Centralization Authority Responsibility Decentralization Authority. Managers must be able to give order. Authority gives them this right. Along with authority, however, goes responsibility Question No: 28 ( Marks: 1 ) - Please choose one The managerial functions according to Fayol were : Organizing, staffing, commanding, coordinating and controlling Commanding, organizing, planning, coordinating and staffing Controlling, commanding, organizing, planning and leading planning, organizing, commanding, coordinating and controlling functions, according to Fayol, were planning, organizing, commanding, coordinating, and controlling Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is considered to be the father of modern computing? Fredrick W Taylor Abraham Maslow Charles Babbage Max Weber
Charles Babbage (1792-1871) is considered to be the father of modern computing

Question No: 30 (Marks: 1) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal 22

 Conceptual Technical Conceptual skills are the skills managers must have to think and to conceptualize about abstract and complex situations Question No: 31 ( Marks: 1 ) - Please choose one If you get more output from a given input, you have: Decreased effectiveness Increased effectiveness Decreased efficiency Increased efficiency Efficiency = getting the most output from the least amount of inputs Question No: 32 ( Marks: 1 ) - Please choose one Interpersonal roles include which of the following three roles? Disseminating, figurehead and liaison Figurehead, leader and liaison Disturbance handler, monitor and entrepreneur Monitor, resource allocator and negotiator
Interpersonal roles Figurehead Leader Liaison

Question No: 33 ( Marks: 1 ) - Please choose one A manager transmits the information outside the organization. He is performing which of the following role? Spokesperson Representative Disseminator Agent The spokesperson transmits information about the organization to outsiders . Question No: 34 ( Marks: 1 ) - Please choose one A universally accepted model of a successful manager could be described as: One who practices the four universal processes or functions One who executes all of the roles in a professional manner One who possesses all management skills at high levels There is no universally accepted model of a successful manager http://webcache.googleusercontent.com/search?q=cache:MVN3eGvEks4J:www.aui. ma/personal/~O.Elhalimi/fom5_tif01.doc+&hl=en MCQ=75 23

http://books.google.com.pk/books?id=lMIkoXYhspEC&pg=PA4&lpg=PA4&dq=A+univ ersally+accepted+model+of+a+successful+manager&source=bl&ots=ofIp5Gk3Bl&sig=9 t6wUTLbZemJVjdUXB2JOYp1gDE&hl=en&sa=X&ei=v067UNmTMsXMtQaJzYCYD Q&redir_esc=y#v=onepage&q=A%20universally%20accepted%20model%20of%20a%2 0successful%20manager&f=false Question No: 35 ( Marks: 1 ) - Please choose one Dr. Edward Deming has described his Philosophy about quality in: 14 Points 6 Points 8 Points 20 Points http://www.1000advices.com/guru/quality_tqm_14points_deming.html Question No: 36 (Marks: 1) - Please choose one The traditional shape of an organization was: Circle Pyramid Square Diamond http://jlmorrispro.wordpress.com/2009/02/17/shifting-organizational-models-are-weready/ Question No: 37 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: Anthropology Philosophy Economics Political sciences Philosophyexamines the nature of things, particularly values and ethics Question No: 38 (Marks: 1) - Please choose ones The new business model reflects todays reality that: A large number of competitors are in the world. Information can be shared and exchanged instantaneously anywhere in the world People can move from one part to another part of the country easily Trade barriers are removed

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These new business models reflect todays reality: information can be shared and exchanged instantaneously anywhere on the planet Question No: 39 (Marks: 1) - Please choose one The course which studies the values and ethics is called: Philosophy Behavioral science Economics Psychology Philosophyexamines the nature of things, particularly values and ethics Question No: 40 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology Political science Anthropologys Psychology courses are also relevant to managers in terms of gaining a better understanding of motivation, leadership, trust, employee selection, performance appraisals, and training techniques. Psychologyscience that seeks to measure, explain, and sometimes change the behavior of humans and other animals http://books.google.com.pk/books?id=lMIkoXYhspEC&pg=PA18&lpg=PA18&dq=Psyc hology+courses+are+also+relevant+to+managers+in+terms+of+gaining+a+better+unders tanding+of+motivation,+leadership,+trust,+employee+selection,+performance+appraisal s,+and+training+techniques.&source=bl&ots=ofIp6Fj0Dm&sig=l_KnCP5gKtSwZs2YM 80BTHX2XKc&hl=en&sa=X&ei=Uam8UIPnD8qVtAbUu4HoBw&redir_esc=y#v=onep age&q=Psychology%20courses%20are%20also%20relevant%20to%20managers%20in% 20terms%20of%20gaining%20a%20better%20understanding%20of%20motivation%2C %20leadership%2C%20trust%2C%20employee%20selection%2C%20performance%20a ppraisals%2C%20and%20training%20techniques.&f=false

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PAPER #3
MIDTERM EXAMINATION Fall 2008 MGT503- Principles of Management (Session - 2) Question No: 1 ( Marks: 1 ) - Please choose one Which of the following decision making techniques requires a panel of experts? Interacting group Delphi technique Nominal group Brainstorming
Delphi Method:

The Delphi method is a structured approach to gain the judgments of a number of experts on a specific issue relating to the future. A panel of experts is surveyed in the interest of compiling a list of likely scientific breakthroughs and the predicted time of their occurrence. Question No: 2 ( Marks: 1 ) - Please choose one Which of the following is an advantage of group decision-making The group process takes less time Groupthink may occur More decision alternatives are generated One person can dominate the group Group decisions have certain advantages over individual decisions. a. Provide more complete information. b. Generate more alternatives.

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c. Increase acceptance of a solution. d. Increase legitimacy.

Question No: 3 ( Marks: 1 ) - Please choose one As managers move towards the organizational hierarchy, problems are more likely to become which of the following? Well-structured Ill-structured Programmed Non-programmed http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved= 0CDIQFjAA&url=http%3A%2F%2Fweb.thu.edu.tw%2Fjackleec%2Fwww%2Freview459.rtf&ei=RAa6UKybLZGo0AXjxYD4Dw&usg=AFQjCNEy8vFYDd1zKydbXfHcOFyw udUzOQ&sig2=q9ma6WI9YsoWykC4336ZCQ Question No: 4 ( Marks: 1 ) - Please choose one Programmed decisions minimize the need for managers to: Act alone Make the same decision Exercise discretion Do nothing
Programmed decisions are those made in routine, repetitive, well-structured situations through the use of predetermined decision rules.

Question No: 5 ( Marks: 1 ) - Please choose one Fifth Step in the rational decision making process is: Implementation of the alternative Analyzing alternatives Developing alternatives Allocating weights to the criteria
Rational Model Step by Step:

Step 1 is identifying a problem Step 2 is identifying the decision criteria. Decision criteria Step 3 is allocating weights to the criteria Step 4 involves developing alternatives Step 5 is analyzing alternatives Step 6 involves selecting an alternative Step 7 is choosing a course of action and implementing the alternative Step 8 involves evaluating the decision effectiveness

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Question No: 6 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: Discrepancies Decision criteria Scenarios Factor weights A decision is a choice made from two or more alternatives. The decision-making process is defined as a set of different steps that begins with identifying a problem and decision criteria and allocating weights to those criteria; moves to developing, analyzing, and selecting an alternative that can resolve the problem; implements the alternative; and concludes with evaluating the decisions effectiveness Question No: 7 ( Marks: 1 ) - Please choose one In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability Acceptability is the degree to which the decision makers and others who will be affected by the implementation of the alternative are willing to support it. Question No: 8 ( Marks: 1 ) - Please choose one All of the following are the assumptions of rational decision making EXCEPT: Alternatives are known Possible outcomes known Optimal decision is possible Information is unknown These assumptions are problem clarity (the problem is clear and unambiguous); goal orientation (a single, well-defined goal is to be achieved); known options (all alternatives and consequences are known); clear preferences; constant preferences (preferences are constant and stable); no time or cost constraints; and maximum pay off. The assumption of rationality is that decisions are made in the best economic interests of the organization, not in the managers interests The rational model is flawed in that it does not apply to actual decision aiming for two reasons. a. Perfect information is not available.

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b. Managers values and personality factors enter into their decisions.

Question No: 9 ( Marks: 1 ) - Please choose one A situation in which manager can make an accurate decision is called: Certainty Uncertainty Risk Factual Certainty is a situation in which a manager can make accurate decisions because the outcome of every lternative is known. However, this isnt characteristic of most managerial decisions Question No: 10 ( Marks: 1 ) - Please choose one The single EU currency will be called: Franc Franc-mark Pound Euro page 36 Question No: 11 ( Marks: 1 ) - Please choose one The customes, mores, values and demographic characteristics of the society in which the organization function are called: The socio-cultural element The legal-political element The economic element The international element The socio-cultural element of the mega-environment includes the attitudes, values, norms, beliefs, behaviors, and associated demographic trends that are characteristic of a given geographic . a. The socio-cultural element is of particular importance to multinational corporations. b. Socio-cultural trends can result in important shifts in demand for products. Question No: 12 ( Marks: 1 ) - Please choose one Systems that are not influenced by and do not interact with their environment are : Open systems Close systems Flexible systems Social systems Closed systems are not influenced by and do not interact with their environment

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Question No: 13 ( Marks: 1 ) - Please choose one Giving prestigious job titles would be one way to satisfy peoples need for : Esteem Belongingness Self-actualization Safety Esteem needs are related to the two-pronged desire to have a positive self-image and to have our contributions valued and appreciated by others. According to Maslow, once people begin to satisfy their need to belong, they tend to want to be held in esteem both by themselves and by others this kind of need produces such satisfactions as power, prestige, status and self confidence. Question No: 14 ( Marks: 1 ) - Please choose one Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists Page 21 Question No: 15 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : Division of work Discipline Unity of command Stability of tenure of personnel Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies. Question No: 16 ( Marks: 1 ) - Please choose one All of the following are the characteristics of Max Webers ideal bureaucracy EXCEPT:

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 Formalization of rules and procedures Impersonality in application of rules and sanctions Receiving orders from one superior only Specialization of labor Characteristics of Webers Ideal Bureaucracy The major characteristics of Webers ideal bureaucracy include: a. Specialization of a labor b. Formalization of rules and procedures c. Impersonality in application of rules and sanctions d. Formalization of lines of authority into a hierarchical structure e. Formalization of the career advancement process to be based on merit Question No: 17 ( Marks: 1 ) - Please choose one NASA shoots a rocket and then continuously observes and makes whatever course corrections are needed to keep it on track. This process is called: Planning Organizing Leading Controlling The Controlling function can be facilitated so that progress can be assessed and corrective action taken. Question No: 18 ( Marks: 1 ) - Please choose one Which type of managerial skill refers to the ability to analyze and diagnose complex situations? Problem-solving Interpersonal Conceptual Technical Conceptual skills are the skills managers must have to think and to conceptualize about abstract and complex situations. Question No: 19 ( Marks: 1 ) - Please choose one Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler
The disturbance handler takes corrective action when the organization faces important, unexpected difficulties.

Question No: 20

( Marks: 1 )

- Please choose one 31

Amir is representing his company at the local Chamber of Commerce Annual Business Recognition luncheon. He is performing which of the following managerial role? Negotiation Monitor Figurehead Liaison
The figurehead performs symbolic legal or social duties.- Represent organization in all matter of formalities

Question No: 21 ( Marks: 1 ) - Please choose one Which one of the following is the major responsibility of a manager? Works anonymously behind the scenes Sets the goals of the organization Supervises the work of others Actually performs the service or produces the product Manager --a person whose principal employment duties consist of supervising or directing, or both supervising and directing, human or other resources, or If a person is performing either supervising or directing functions as his or her principal employment duties he or she will be considered a manager Question No: 22 ( Marks: 1 ) - Please choose one All of the following are values of studying management EXCEPT: Recognizes the important role that management and managers play in society Provides essential knowledge to be effective in managerial positions Gives you insight into your personality and behavior Gives insight into the way that organizations work Question No: 23 ( Marks: 1 ) - Please choose one The role that involves symbolic nature duties is called: Interpersonal role Managerial role Decisional role Informational role
Interpersonal roles are roles that involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature. The three interpersonal roles include being a figurehead, leader, and liaison

Question No: 24 ( Marks: 1 ) - Please choose one To motivate the employees a manager should give them: Monetary Incentives Promotion 32

 Appreciation certificates All of the given options

Question No: 25 ( Marks: 1 ) - Please choose one Munib is the CEO of a hospital. He has spent his day planning the schedules of employees for next month. He spent his day in: Planning Organizing Leading Controlling Organizing It is the management function that involves the process of determining what tasks are to be done. Who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made Question No: 26 ( Marks: 1 ) - Please choose one Jamshed is the CFO at Mutual Saving Bank. According to research studies, which management activities are likely to take up the greatest amount of his time? Planning Organizing Controlling Leading http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&ved= 0CD8QFjAC&url=http%3A%2F%2Fweb.thu.edu.tw%2Fjackleec%2Fwww%2Freview123%2520%282%29.rtf&ei=Fxi6UOTgC4TNtAbohoHQDQ&usg=AFQjCNE6t29rIaIcmud kuHnLXsqr09kuJQ&sig2=FAQdSmZFAgfFgBB6riA2Pw Question No: 27 ( Marks: 1 ) - Please choose one Asim assigns Khalid a project to be completed by the end of the month and then holds periodic meetings with him to review his progress. Which of the management functions Asim is performing? Controlling Organizing Planning Leading
Controlling It is the management function that involves monitoring actual performance, comparing actual to standard and taking corrective action, if necessary.

Question No: 28

( Marks: 1 )

- Please choose one 33

The success of the business can be judged through: Customer satisfaction Achieving of Organizational Goals Cost price reduction All of the given options Customer satisfaction matters. It matters not only to the customer, but even more so to the business because it directly impacts a company's bottom line profits There are different views about what makes a successful business. Typically success should be judged by the ability to meet objectives. Using this definition, success criteria would include:

high levels of sales high levels of profits high levels of consumer satisfaction the production of high quality products strong reputation sustained growth.

Question No: 29 ( Marks: 1 ) - Please choose one Which of the following is most important in order to improve the quality? Division of Labor Centralization Proper Communication Departmentalization Question No: 30 ( Marks: 1 ) - Please choose one All of the following are the Characteristics of an organization. EXCEPT: People Product Purpose Structure Characteristic common to all organization 1. Coordination of effort 2. Common goal or purpose 3. Division of labor 4. Hierarchy of authority 5. Question No: 31 ( Marks: 1 ) - Please choose one

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Which one of the following is the example of organization? Hospitals Colleges Factories All of the given options Organization w here two or more people work together to achieve common objective Question No: 32 ( Marks: 1 ) - Please choose one The science which studies the nature of things, particularly values and ethics is called: Anthropology Philosophy Economics Political sciences Philosophyexamines the nature of things, particularly values and ethics.

Question No: 33 ( Marks: 1 ) - Please choose one The course which studies the values and ethics is called: Philosophy Behavioral science Economics Psychology Philosophyexamines the nature of things, particularly values and ethics Question No: 34 ( Marks: 1 ) - Please choose one Systems that interact with their environment dynamically are called: Close systems Open systems Flexible systems Social systems
Open systems dynamically interact with their environment

Question No: 35 ( Marks: 1 ) - Please choose one Field of management that focuses on designing and implementing computer based information systems for use by management is called: Marketing management

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 Principles of management Operations management Management information system

Management information systems (MIS) is the name often given to the field of management that focuses on designing and implementing computer-based information systems for use by management

Question No: 36 ( Marks: 1 ) - Please choose one Abraham Maslow and Douglas are called: Administrative theorists Pre-classical theorists Classical theorists Behavioral theorists Page 21

Question No: 37 ( Marks: 1 ) - Please choose one All of the following are said to be the early advocates of Behavioral viewpoints EXCEPT : Robert Owen Hugo Munsterberg Mary parker Follett Max Weber
Bureaucratic Management: max Weber

Question No: 38 ( Marks: 1 ) - Please choose one When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : Unity of command Stability of tenure of personnel Division of work Discipline
Stability of tenure of personnel Management should provide orderly personnel planning and ensure that replacements are available to fill vacancies.

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Question No: 39 ( Marks: 1 ) EMU is abbreviation of:

- Please choose one

Economic and Monetary Union European and Monetary Union English Monetary Union European English Monetary Union Economic and monetary union page 36

Question No: 40 ( Marks: 1 ) - Please choose one The primary responsibility is to operate the business in the best interests of: Suppliers Distributes Consumers Stakeholders In the business context, a stakeholder is any party who/which is affected either negatively or positively by business operations, policies, or procedures. Stakeholders include stockholders (i.e., shareholders or owners of business), management, employees, customers, suppliers, creditors, governments, the local community, the whole society, and the environment.

PAPER #4
Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is NOT one of Fredrick Taylor's four principles of management? Avoid cooperation with workers Scientifically select and then train workers Divide work and responsibility Study tasks scientifically and develop best method to perform it Taylors Four Principles of Scientific Management: 1. Study each part of the task scientifically, and develop a best method to perform it. 2. Carefully select workers and train them to perform a task using the scientifically developed method. 3. Cooperate fully with workers to ensure they use the proper method.

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4. Divide work and responsibility so management is responsible for planning work methods using scientific principles and workers are responsible for executing the work accordingly. Question No: 2 ( Marks: 1 ) - Please choose one LG and Sony electronics agreed to cooperate on developing new technologies. Representatives from each firm meet regularly to coordinate this new venture. Which of the following roles these mangers are playing? Liaison Leader Disseminator Spokesperson Liaison in general means: Communication between two or more groups. Co-operation, working together Liason: It means, maintaining a self-developed network of outside contact and information. His activities include interactions with outsiders, responding to mails, external board work, etc. A liaison manage ensures effective communication and co-operation between two entities. He carries out supervisory duties to the organization and ensures co-ordination between the organization he works for and its clients and partners. Question No: 3 ( Marks: 1 ) - Please choose one repeated Ali is a Branch Manager at Mutual Saving Bank. If he is an average middle manager, which of the following management activities is he likely to spend the greatest amount of time? Planning Controlling Leading Organizing
Organizing tends to be more important for both top and middle-level managers a. Planning tends to be more important for top-level managers. b. Organizing tends to be more important for both top and middle-level managers. c. Leading is more important for first-line managers. d. Controlling is important among all levels of the hierarchy.

Question No: 4 ( Marks: 1 ) - Please choose one Which of the following acts as an unambiguous measure of the effectiveness of a business organization? Efficiency Employee satisfaction Increased revenues Profits

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https://docs.google.com/viewer?a=v&q=cache:MVN3eGvEks4J:www.aui.ma/personal/~ O.Elhalimi/fom5_tif01.doc+&hl=en&pid=bl&srcid=ADGEESiIeGXBF3ui8MqZEVoJtk 2ZsTPtMzP5gp1Etm_hz8VS2LXjoP0o2btb3j1MuUkZDP4Gp6_Ps6LzrhKYiu_c5BAhak zHWlVJWNWnA1Fy8TkG3YG4IbyGQrIVqO3KoRdLhN3H6vDw&sig=AHIEtbS3_5n ageyX3ld9XoAnLxobOC5OUA Question No: 5 ( Marks: 1 ) - Please choose one Manager's interpersonal skills are known as: Understand and motivate others Coordinate interests and abilities Use necessary tools and procedures Establish the right connections Interpersonal skills are sometimes also referred to as people skills or communication skills. Interpersonal skills are the skills a person uses to communicate and interact with others. They include persuasion, active listening, delegation, and leadership. The Leader builds relationships with employees and communicates with, motivates, and coaches them. Question No: 6 ( Marks: 1 ) - Please choose one repeated The managerial functions according to Fayol were : Organizing, staffing, commanding, coordinating and controlling Commanding, organizing, planning, coordinating and staffing Controlling, commanding, organizing, planning and leading Planning, organizing, commanding, coordinating and controlling

Question No: 7 ( Marks: 1 ) - Please choose one According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need? Physiological Esteem Safety Social A healthy workplace also is a safe workplace Question No: 8 ( Marks: 1 ) - Please choose one Which of the following management perspective focuses on decision making, economic effectiveness, mathematical models and use of computers?

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 Knowledge management Total quality management Marketing management Quantitative management Branches in the Quantitative Management Viewpoint: There are three main branches in the Quantitative Management Viewpoint: management science, operations management, and management information systems. 1. Management science (or operations research as it has been called) is an approach aimed at increasing decision effectiveness through the use of sophisticated mathematical models and statistical methods. This is NOT a term to be used synonymously with either the term Scientific Management described earlier featuring Taylor and others or The Science of Management, a term that usually refers broadly, to a deliberate, rational approach to management issues. 2. Operations Management is the function or field of expertise that is primarily responsible for the production and delivery of an organizations products and services. 3. Management information systems (MIS) is the name often given to the field of management that focuses on designing and implementing computer-based information systems for use by management Question No: 9 ( Marks: 1 ) - Please choose one Daimler- Benz, an automobile manufacturer use realistic computer simulations to study collision damage to cars. These simulations give them precise information and avoid the costs of crashing so many test cars. Which of the following approach of management is helping them in reducing their cost? Management science Operations management Total quality management Contingency perspective
Contingency Theory

This approach is in marked contrast to the earliest universal approach stemming from the classical management school which suggested that there was one, and only one,best decision for managers to make which applied in all cases and to all organization, big or little,for profit, or not-for-profit, etc. The generalized corollary to the universal approach is that thesecret to successful managing was just to keep looking until that one best solution was found. it all depends, would be the slogan of contingency theory Question No: 10 ( Marks: 1 ) - Please choose one Mega environment is also called: Open environment Close environment Flexible environment General environment

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The mega-environment, or general environment as it is sometimes called, is that segment of the external environment that reflects the broad conditions and trends in the societies within which an organization operates. Question No: 11 ( Marks: 1 ) - Please choose one Environment made up of specific outside elements within which an organization interfaces in the course of conducting its business is called: Internal environment External environment The task environment The mega environment The task environment is that segment of the external environment made up of specific outside elements (usually organizations) with which an organization interfaces in the course of conducting its business Question No: 12 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: The socio-cultural element The international element The economic element The legal-political element The socio-cultural element of the mega-environment includes the attitudes, values, norms, beliefs, behaviors, and associated demographic trends that are characteristic of a given geographic area. a. The socio-cultural element is of particular importance to multinational corporations. b. Socio-cultural trends can result in important shifts in demand for products. Question No: 13 ( Marks: 1 ) - Please choose one The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as: Ethical responsibility Social responsibility Social obligation Social responsiveness Social responsibility is an obligation, beyond that required by the law and economics, for a firm to pursue long-term goals that are good for society. Question No: 14 ( Marks: 1 ) - Please choose one A choice made from two or more alternatives is called: Support

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 System Network Decision A decision refers to a choice made between two or more alternatives Question No: 15 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: Satisficing Well-structured Non-programmed Ill-structured Well-structured problems are straightforward, familiar, and easily defined. In handling this situation, a manager can use a programmed decision which is a repetitive decision that can be handled by a routine approach Question No: 16 ( Marks: 1 ) - Please choose one Many decisions fail after the final choice because of the occurrence of which of the following? Decision criteria weights were incorrect People affected failed to accept the solution Satisficing occurred Choice was wrong Identifying the decision criteria. Decision criteria are criteria that define what is relevant and important in making a decision.

Question No: 17 ( Marks: 1 ) - Please choose one Repeated When an organization encounters a serious problem which needs to be solved immediately, it is called: Crisis problem Non- Crisis problem Opportunity problem Financial Problem Question No: 18 ( Marks: 1 ) - Please choose one Repeated As managers move toward the organizational hierarchy, problems are more likely to become which of the following? Well-structured

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 Ill-structured Programmed Non-programmed Question No: 19 ( Marks: 1 ) - Please choose one Repeated Usman authorized an additional $100,000 for the production of the new product. The cost of the new product seems to be increased far beyond what was planned or even forecasted. However, Usman continues to support the project. He is engaged in which of the following? Availability heuristic Representative heuristic Escalation of commitment Optimal decision making Question No: 20 ( Marks: 1 ) - Please choose one Which of the following refers to the concentration of decision authority at the top levels of the organizational hierarchy? Decentralization Departmentalization Centralization Formalization Centralization is the extent to which power and authority are retained at the top organizational levels. Decentralization is the extent to which power and authority are delegated to lower levels Question No: 21 ( Marks: 1 ) - Please choose one In which of the following conditions forecasting is considered to be the most accurate? Try to predict non-seasonal events Complex forecasting methods are used The environment is rapidly changing More people are involved in the process Forecasting is the process of predicting changing conditions and future events that may significantly affect the business of an organization. 1. Forecasting is important to both planning and decision making. 2. Forecasting is used in a variety of areas such as: production planning, budgeting, strategic planning, sales analysis, inventory control, marketing planning, logistics planning, and purchasing among others. Forecasting techniques are most accurate when environment is not rapidly changing

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more dynamic environment the more likely manger are to forecast ineffectively ,forecasting in prediction non seasonal events such as recessions, unusual occurrence ,discontinued operations and the actions and reactions of competitors Forecasting in the aggregate is more accurate than forecasting individual items More people involved in process the more accurate outcomes Statistically sophisticated or complex methods do not necessarily produce more accurate forecasts than simpler ones. Question No: 22 ( Marks: 1 ) - Please choose one Which of the given element of an organization is supposed to perform to achieve the organizational goals? Government Customers Shareholders Workforce Two or more people work together to achieve a common objective is called organization Question No: 23 ( Marks: 1 ) - Please choose one Which of the following is the important point of Demings' philosophy? Collaboration among the members Achievement of Goals Well defined purpose Reduction of resource wastage Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. Improving the system Management has responsibility for the system Continual reduction of waste Continual improvement in quality in every activity Management to define operational definitions/communication Question No: 24 ( Marks: 1 ) - Please choose one It was estimated by the chief engineer that the bridge will be accomplished within 3 years, whereas, the construction of bridge was completed at the end of year 2. Therefore, the construction of bridge is labeled as: Effective plan Targeted accomplishment Efficient completion Controlled resources Effectiveness = high goal attainment Efficiency = low resource wastage , minimum input , maximum output

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Question No: 25 ( Marks: 1 ) - Please choose one Increased importance of TQM gave emergence to the concept of employee empowerment that has made the ________ skill category mandatory for all managerial levels. Conceptual Interpersonal Technical Human TQM use some form of training as In order of frequency, interpersonal skills, quality improvement processes and problem solving, team leading and building, statistical analysis, supplier qualification training and benchmarking

Question No: 26 ( Marks: 1 ) - Please choose one Break-even Analysis is a means of earning profitable operations of the business through concrete calculations. Therefore, it falls under: Scientific management Behavioral management Management science Operation management The Scientific Management revolution of the early 1900s, initiated by Frederic W. Taylor, provided the foundation for the use of quantitative method in Management
https://docs.google.com/viewer?a=v&q=cache:52jkSJAhy80J:www.cba.edu.kw/krouibah/CoursesF orStudents/SamiaRouibah/QM205_Chap1.pdf+&hl=en&pid=bl&srcid=ADGEEShWKtIChaduu3 sumZchJtlZiVaOfDv0rJxAcsstzjiTK5VE0_6BVw4Zfv5oM5Vwp2CUJjDHWtpxw7kQYnq2kxeU0rSmhSsjjghT7ZuQ8xoQdI4p3gtIoHFOSx1isWKfppRgNi&sig=AHIEtbRdMUqSesxvwZXSkZXk4hAgZE6cYA

Question No: 27 ( Marks: 1 ) - Please choose one Which of the following management style is based on the universal perspective of management that describes one best approach to be adopted? All of the given options Classical management Behavioral management Quantitative management

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The Classical, behavioral, and quantitative approaches are considered universal perspectives because they try to identify the one best way to manage organization http://books.google.com.pk/books?id=YtfyyjLlG_gC&pg=PA19&lpg=PA19&dq=univer sal+perspective+of+management&source=bl&ots=Xp162DVU2g&sig=qxA6wKpEbpD2 IR3LrW5EK1SAXto&hl=en&sa=X&ei=5G28ULuxHIHWtQaG14AY&redir_esc=y#v=o nepage&q=onsidered%20universal%20&f=false Question No: 28 ( Marks: 1 ) - Please choose one How suppliers can generally influence the organizational activities? Impose environmental constraints Compel tariffs on the final goods Enforce use of specific technology Slow down the production process An organizations suppliers are those individual organizations that supply the resources (such as raw materials, products, or services) the organization needs to conduct its operations. Supplier can slow down the production process by slow down the supply to the organization. Question No: 29 ( Marks: 1 ) - Please choose one Selection of students in the admission process of university is an illustration of: Structured decisions Ill-structured decisions Programmed decisions Non-programmed decisions
Programmed decisions are those made in routine, repetitive, well-structured situations through the use of predetermined decision rules.

Well-structured problems are straightforward, familiar, and easily defined. In handling this situation, a manager can use a programmed decision, which is a repetitive decision that can be handled by a routine approach Non-programmed decisions are those for which predetermined decision rules are impractical because the situations are novel and/or ill-structured. Question No: 30 ( Marks: 1 ) - Please choose one In order to identify the most efficient path for execution of activities, managers use: Linear programming PERT chart GANTT chart Scenario analysis
Linear programming is a mathematical technique that can be used to solve resource allocation problems. Linear programming (LP) is a quantitative tool for planning how to allocate limited or scarce resources so that a single criterion or goal (often profits) is optimized.

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1. It is the most widely used quantitative planning tools in business. There are optimal conditions for using linear programming. a. A single objective must be achieved. b. Attainable constraints exist. c. Variables are linearly related to the objective, i.e., and increase (or decrease) in the variable leads to a proportional increase (or decrease) in the objective.

Linear programming is a mathematical technique that determines the best way to use available resources. Managers use the process to help make decisions about the most efficient use of limited resources - like money, time, materials, and machinery. Question No: 31 ( Marks: 1 ) - Please choose one Which of the resource allocation technique gives more emphasis to allotment of time? Budgeting Scheduling Break even analysis Linear programming If you observed a group of supervisors or department managers for a few days, you would see them regularly allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed. These managers are doing what we call scheduling Scheduling involves a list of necessary activities, their order of completion, which is to do each, and time needed to complete them

Question No: 32 ( Marks: 1 ) - Please choose one All of the following are the parts of organizations external environment, EXCEPT: Organizational cultures Target customers Company competitors Performance regulators Major forces outside the organization with potential to influence significantly a product or services likely success is called its external environment.
Organizational culture is a system of shared meaning and beliefs within an organization that determines, in large degree, how employees act

Question No: 33 ( Marks: 1 ) - Please choose one WTO appears to play an important role in monitoring and promoting: Provincial trade Global trade Regional trade National trade

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WTO appears to play an important role in monitoring and promoting global trade http://adamp.com/management/fair-trade-vs-global-business/ World Trade Organization (WTO) is an international body of which more than 100 countries are members. Several trade treaties have been agreed and worked out so far for regulation of world trade. It is a body which helps in promoting global, regional and trade with most favored nation states. Question No: 34 ( Marks: 1 ) - Please choose one Which of the following is the basic rule of brainstorming? Criticism is not allowed Ideas should be radical Improvement of ideas is encouraged Involvement of experts is mandatory Brainstorming is an idea-generating process that encourages alternatives while withholding criticism
The generation of alternative solutions step is facilitated by using the four principles associated with brainstorming. Dont criticize ideas while generating possible solutions

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PAPER #5
Question No: 1 ( Marks: 1 ) - Please choose one Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques?

Psychology Sociology Political science Anthropology Psychology courses are also relevant to managers in terms of gaining a better understanding of motivation, leadership, trust, employee selection, performance appraisals, and training techniques. Psychologyscience that seeks to measure, explain, and sometimes change the behavior of humans and other animals http://books.google.com.pk/books?id=lMIkoXYhspEC&pg=PA18&lpg=PA18&dq=Ps ychology+courses+are+also+relevant+to+managers+in+terms+of+gaining+a+better+und erstanding+of+motivation,+leadership,+trust,+employee+selection,+performance+apprai sals,+and+training+techniques.&source=bl&ots=ofIp6Fj0Dm&sig=l_KnCP5gKtSwZs2Y M80BTHX2XKc&hl=en&sa=X&ei=Uam8UIPnD8qVtAbUu4HoBw&redir_esc=y#v=on epage&q=Psychology%20courses%20are%20also%20relevant%20to%20managers%20i n%20terms%20of%20gaining%20a%20better%20understanding%20of%20motivation% 2C%20leadership%2C%20trust%2C%20employee%20selection%2C%20performance% 20appraisals%2C%20and%20training%20techniques.&f=false Question No: 2 ( Marks: 1 ) - Please choose one

The new business model reflects todays reality that: A large number of competitors are in the world. Information can be shared and exchanged instantaneously anywhere in the world

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 People can move from one part to another part of the country easily Trade barriers are removed These new business models reflect todays reality: information can be shared and exchanged instantaneously anywhere on the planet Question No: 3 ( Marks: 1 ) - Please choose one repeated

Which of the following is NOT one of Fredrick Taylor's four principles of management? Avoid cooperation with workers Scientifically select and then train workers Divide work and responsibility Study tasks scientifically and develop best method to perform it

Question No: 4

( Marks: 1 ) - Please choose one

Which of the following is called father of scientific management? Henri Fayol Max Weber Fredrick W. Taylor Abraham Maslow

Frederick W. Taylor is known as the father of scientific management

Question No: 5

( Marks: 1 ) - Please choose one repeated

All of the following are values of studying management EXCEPT: Recognizes the important role that management and managers play in society 50

 Provides essential knowledge to be effective in managerial positions Gives you insight into your personality and behavior Gives insight into the way that organizations work

Question No: 6

( Marks: 1 ) - Please choose one

Which one of the following is explaining the Entrepreneur in the best way? Goals Setter Decision Maker Communicator Initiator The entrepreneur acts as an initiator, designer, and encourager of change and innovation

Question No: 7

( Marks: 1 ) - Please choose one

The success of the business can be judged through: Achieving of Organizational Goals Customer Satisfaction Cost price reduction All of the given options Question No: 8 ( Marks: 1 ) - Please choose one

The most important point of Prof. Edward Demings Philosophy was: Achieving the Goals Wastage of the resources should be minimized Collaboration among the members Consistency of purpose

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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs. Improving the system Management has responsibility for the system Continual reduction of waste Continual improvement in quality in every activity Management to define operational definitions/communication

Question No: 9

( Marks: 1 ) - Please choose one repeated

Which of the following is most important characteristic of an entrepreneur? Planning Communication Rapid decision making Goal setting

Question No: 10

( Marks: 1 ) - Please choose one repeated

Interpersonal roles include which of the following three roles? Disseminating, figurehead and liaison Figurehead, leader and liaison Disturbance handler, monitor and entrepreneur Monitor, resource allocator and negotiator
Interpersonal roles Figurehead Leader

Liaison Question No: 11 ( Marks: 1 ) - Please choose one

Which level of management is responsible for making organization wide decisions and establishing the plans and goals that affect the entire organization?

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 Non managerial staff Top management Middle management First-line management Strategic goals are broadly defined targets or future end results set by top management. Question No: 12 ( Marks: 1 ) - Please choose one

Manager's interpersonal skills are known as: Understand and motivate others Coordinate interests and abilities Use necessary tools and procedures Establish the right connections

A manager's ability to Understand and motivate others referred to as interpersonal skills.

Question No: 13

( Marks: 1 ) - Please choose one

Which of the following is considered to be the father of modern computing? Fredrick W Taylor Abraham Maslow Charles Babbage Max Weber
Charles Babbage (1792-1871) is considered to be the father of modern computing

Question No: 14

( Marks: 1 ) - Please choose one

Specialization increases output by making employees more efficient it is called: Division of work Authority

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 Scalar chain Order Division of work Specialization increases output by making employees more efficient Question No: 15 ( Marks: 1 ) - Please choose one repeated

When management provides orderly personnel planning and ensures that replacements are available to fill vacancies, it is called : Division of work Discipline Unity of command Stability of tenure of personnel

Question No: 16

( Marks: 1 ) - Please choose one

According to Maslow's hierarchy of need, a healthy work environment is an example of which of the following need? Physiological Esteem Safety Social A healthy workplace also is a safe workplace Question No: 17 ( Marks: 1 ) - Please choose one

Systems that interact with their environment dynamically are called: Close systems Open systems

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 Flexible systems Social systems Open systems dynamically interact with their environment

Question No: 18

( Marks: 1 ) - Please choose one

Inputs, transformation process, output and feedback are basic elements of: Administrative approach Behavioral approach Qualitative approach System approach The systems theory approach is based on the notion that organizations can be visualized as systems of interrelated parts or subsystems that operate as a whole in pursuit of common goals. This will be discussed in more detail in the next session. 1. The major components of a system are: a. Inputs: the various human, materials, financial, equipment, and informational resources required to produce goods and services. b. Transformation processes: the organizations managerial and technological abilities that are applied to convert inputs into outputs. c. Outputs: the products, services, and other outcomes produced by the organization. d. Feedback: information about results and organizational status relative to its environment.

Question No: 19

( Marks: 1 ) - Please choose one

Environment reacts to the output of organization and provides: Feed forward Input Output Feedback 55

Feedback: information about results and organizational status relative to its environment. Question No: 20 ( Marks: 1 ) - Please choose one

In a socialist economy, means of production are owned by : City Country State Nation

In a socialist economy, the means of production are owned by the state and economic activity is coordinated by state plan. Question No: 21 ( Marks: 1 ) - Please choose one

Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: The socio-cultural element The international element The economic element The legal-political element The socio-cultural element of the mega-environment includes the attitudes, values, norms, beliefs, behaviors, and associated demographic trends that are characteristic of a given geographic

Question No: 22

( Marks: 1 ) - Please choose one repeated

Sony Corporations focus on product innovation is an example of which of the following dimensions of organizational culture? Attention to detail People orientation Outcome orientation Aggressivenes

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Question No: 23

( Marks: 1 ) - Please choose one

The view that managements only social responsibility is to maximize profits is called: Classical view Pre-classical view Modern view Historical view There are two opposing views of what social responsibility is. The classical view is the view that managements only social responsibility is to maximize profits The socioeconomic view is the view that managements social responsibility goes well beyond the making of profits to include protecting and improving societys welfare. Question No: 24 ( Marks: 1 ) - Please choose one

A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? Social responsibility Social obligation Moral obligation Social responsiveness Social obligation is the obligation of a business to meet its economic and legal responsibilities. Social responsiveness is the capacity of a firm to adapt to changing societal conditions. Social responsibility is an obligation, beyond that required by the law and economics, for a firm to pursue long-term goals that are good for society.

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Question No: 25

( Marks: 1 ) - Please choose one

An individuals personal beliefs regarding what is right and wrong or good and bad is called: Ethics Values Norms Rituals Ethics refers to the rules and principles that define right and wrong conduct

Question No: 26

( Marks: 1 ) - Please choose one repeated

Which of the following is a collection of countries that use a common currency? European common market European Union Western European alliance Economic and monetary union

Page 36 the economic and monetary union, the formal name for the system where participating countries share the same currency, the Euro Question No: 27 ( Marks: 1 ) - Please choose one

Scrutinizing the work situation for changing conditions that may signal the materialization of a problem comes under: Scanning stage Categorization stage Diagnosis stage Implementation stage The scanning state involves monitoring the work situation for changing circumstances that may signal the emergence of a problem.

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Question No: 28

( Marks: 1 ) - Please choose one repeated

In decision making process, ideas should be evaluated on the basis of: Acceptability Durability Accountability Liability Question No: 29 ( Marks: 1 ) - Please choose one

Fifth Step in the rational decision making process is: Implementation of the alternative Analyzing alternatives Developing alternatives Allocating weights to the criteria
Step 1 is identifying a problem. Step 2 is identifying the decision criteria Step 3 is allocating weights to the criteria. Step 4 involves developing alternatives Step 5 is analyzing alternatives Step 6 involves selecting an alternative Step 7 is choosing a course of action and implementing the alternative Step 8 involves evaluating the decision effectiveness

Question No: 30

( Marks: 1 ) - Please choose one

A situation that offers a strong potential for significant organizational gain if appropriate actions are taken is called: Crisis problem Non- Crisis problem

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 Opportunity problem Financial Problem An opportunity problem is a situation that offers a strong potential for significant organizational gain if appropriate actions are taken. a. Opportunities involve ideas that could be sued, rather than difficulties that must be resolved. b. Non-innovative managers tend to focus on problems rather than upon opportunities. Question No: 31 ( Marks: 1 ) - Please choose one

Which of the following is a variation of the electronic meeting that links media from different locations? E-commerce The Delphi technique E-Brainstorming Video conference Electronic meetings are one way that decision-making groups can interact by way of linked computers Question No: 32 ( Marks: 1 ) - Please choose one

Plans which have the broadest organizational focus and the longest time frame are called: Strategic Tactical Directional Operational

Strategic control involves monitoring critical environmental factors that could affect the viability of strategic plans, assessing the effects of organizational strategic actions, and ensuring that strategic plans are implemented as intended. a. Strategic control is typically the domain of top-level managers who must insure core competencies are developed and maintained. b. Long time frames are involved, although shorter time frames may be appropriate in
turbulent environments.

Question No: 33

( Marks: 1 ) - Please choose one

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Ali is especially good at communicating company goals to his employees and motivating them to achieve these goals. Ali is practicing which of the following skills? Conceptual skills Organizational skills Technical skills Human skills Human skills are associated with a managers ability to work well with others both as a member of a group and as a leader who gets things done through others. Because managers deal directly with people, this skill is crucial! Managers with good human skills are able to get the best out of their people. They know how to communicate, motivate, lead, and inspire enthusiasm and trust. These skills are equally important at all levels of management.

Question No: 34

( Marks: 1 ) - Please choose one

Decisions which deal with situations where the factors are fairly structured and occur with some frequency are called: Heuristic decision Programmed decision Satisficing decision Non-programmed decision

Non-programmed decisions are those for which predetermined decision rules are impractical because thesituations are novel and/or ill-structured. https://docs.google.com/viewer?a=v&q=cache:bDRC5mH_vTkJ:www.aui.ma/personal/~ O.Elhalimi/fom5_tif04.doc+&hl=en&pid=bl&srcid=ADGEESgN8v3fB4v4EG3mZo4Oif dNNR3aDqqQN4nshVN7RD7DQbJbpQDcZP_rXYTPo1lwTuFkwYEVb9LEob9mDb6 O0i-zuwoyccC4iWd5jJ7pFAeau5goMlUJQJytQ8Ooq4nKsZhTdQa&sig=AHIEtbRFS89oX1gAYcG7QC7WySfKGI73Yw Question No: 35 ( Marks: 1 ) - Please choose one

A single use plan of less scope and complexity which may be a part of broader program or may be a self contained plan is called:

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 A program A project A policy A rule Two most common form of single-use plans are programs and projects A program is a single-use plan for a large set of activities A project is similar to a program but is generally of less scope and complexity. A project may be a part of a broader program or it may be a self contained single-use plan.

Question No: 36

( Marks: 1 ) - Please choose one

Which one of the following plans has clearly defined objectives? Directional Flexible Specific Standing Specific plans have clearly defined objectives. Specific plans are not without drawbacks. https://docs.google.com/viewer?a=v&q=cache:FnGKSHhgznsJ:elearning.ustb.edu.cn/Upl oadFile//20110310043923593.doc+&hl=en&pid=bl&srcid=ADGEESiQotwl3hXmVHay aNWCYPYxKzCZC1QVTYsz5Ei8LnoqW2ZoVStdbyQCbHbOYxmcBFJ32EZcxaWbg9kOjRjBSfFY_jDCWmqTx8zh3iV3SJLjv7sXacf3WmBj0a_E5XuY0QEN mK0&sig=AHIEtbQIJzFbIpaanN7aDODbrnXSk24c4g

Question No: 37

( Marks: 1 ) - Please choose one

Which one of the following functions or activities involves in recruiting and placing qualified personnel needed for the organization so that it may achieve its objectives and goals?

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Staffing

Planning Organizing Staffing Leading

An organization must have qualified individuals, in specific jobs at specific places and times, in order to accomplish its goals. HRM 501 Question No: 38 ( Marks: 1 ) - Please choose one

Which of the following was created by the unification of 12 countries in Europe? European Common Market European Union Western European Alliance Trans-European Market The original European Union consisted of 12 member nations: Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and United Kingdom Question No: 39 ( Marks: 1 ) - Please choose one

People who make fast decisions and focus on short run prefer which of the following decision making styles? Behavioral style Analytic style Conceptual style Directive style (Directive) style: a reflexive decision maker likes to make quick decisions with out taking the time to get all the information that may be needed and without considering alternatives.

Question No: 40

( Marks: 1 ) - Please choose one

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Which of the following decision making techniques requires a panel of experts? Interacting group Delphi technique Nominal group Brainstorming
Delphi Method:

The Delphi method is a structured approach to gain the judgments of a number of experts on a specific issue relating to the future. A panel of experts is surveyed in the interest of compiling a list of likely scientific breakthroughs and the predicted time of their occurrence.

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PAPER #6
Question No: 1 ( Marks: 1 ) - Please choose one Sulman thinks about his job while playing with his son on the weekend, and he continually volunteers to do extra assignments and project for his department. These suggest that Sulman has a strong need for : Esteem Security Achievement Power An achievement is something an employee does, such as reaching a goal or completing a project, using her skills, effort and persistence Question No: 2 ( Marks: 1 ) - Please choose one Repeated Asim assigned Khalid a project to be completed by the end of the month and then hold periodic meetings with him to review his progress. Which management function Asim is performing? Planning Leading Controlling Organizing Question No: 3 ( Marks: 1 ) - Please choose one The single European Union currency is called: Franc Franc-mark Pound Euro Question No: 4 ( Marks: 1 ) - Please choose one A large chemical company not only dispose off all toxic waste properly as outlined by law, but it also spends $1 million dollars each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following? Social responsibility Social obligation Moral obligation Social responsiveness
Social responsibility is an obligation, beyond that required by the law and economics, for a firm to pursue long-term goals that are good for society

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https://docs.google.com/viewer?a=v&q=cache:uEVL__jqisJ:www.aui.ma/personal/~O.Elhalimi/fom5_tif02.doc+&hl=en&pid=bl&srcid=ADGE ESim-2v6xb0QimckhBLkhJ55arsReRziMgHELex2A2zzXah0f57Gssky0SN725SJSDWSjx7L-Fk5CzVzCjl0hq3pAB_P8lbyfTZMCIzNjHohJffNHa453_b6lkbeh3Iks1PPWm&sig=AHIEt bQ0bWHSBwDTuA4Y2ub0OHbT5fQcBA Question No: 5 ( Marks: 1 ) - Please choose one Ali has decided to implement changes within the production process of his organization. This decision was based upon his review of how well the performance level of the organization is meeting the established goals for the company. He is practicing which of the following management functions. Planning Controlling Leading Organizing Planning involves defining the organizations goals, establishing an overall strategy for achieving these goals, and developing a comprehensive set of plans to integrate and coordinate organizational work. Planning is in fact the advance decision making by managers. Question No: 6 ( Marks: 1 ) - Please choose one A plan developed to carry out a course of action that is not likely to be repeated in the future is called: Single-use plan Specific plan Reaction plan Directional plan Single-use plans are one-time plans specifically designed to meet the needs of a unique situation Question No: 7 ( Marks: 1 ) - Please choose one Repeated The intent of which of the following is to reduce uncertainty by playing out potential situations under different specific conditions? Project management Scheduling Environmental analysis Scenario planning The intent of scenario planning is not to try to predict the future but to reduce uncertainty by playing out potential situations under different specified conditions

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Question No: 8 ( Marks: 1 ) - Please choose one All of the following are disadvantages of group decision making EXCEPT: More time taken to reach a solution Minority domination More alternatives are generated Groupthink decreases effectiveness of decision Group decisions have certain advantages over individual decisions. a. Provide more complete information. b. Generate more alternatives. c. Increase acceptance of a solution. d. Increase legitimacy. Question No: 9 ( Marks: 1 ) - Please choose one The strap of Ali's bag tore off as he threw it over his shoulder. On the way to school, he stopped at the first store that carries bags, walked in and purchased one from the front rack. Ali has just made which of the following type of decision? Maximizing Satisficing Risky Optimal Satisficing- work well if time is a consideration and one only needs to determine the criteria and then selects the first solution that meets the criteria.
Satisficing can be appropriate when the cost of delaying a decision or searching for a better alternative outweighs the likely payoff from such a course

Satisficing model: manger seek alternative only until they find one which look satisfactory than seeking an optimal decision Satisficing model = limited search or inadequate information or information processing bias Question No: 10 ( Marks: 1 ) - Please choose one Asad spoke out in a meeting in favor of a potential cost savings that would result from a new employee benefits program offered by the company. He later received information that showed that his initial decision about the cost savings was incorrect, but he was too embarrassed to publicly admit that he was wrong, so he stuck by his original statement. Asad is practicing which of the following? Bounded rationality Satisficing Escalation of commitment Maximizing 67

Escalation of commitment: increased commitment to a previous decision despite evidence that it may have been wrong Bounded rationality means that the ability of managers to be perfectly rational in making decisions is limited by such factors as cognitive capacity and time constraints. Actual decision making is not perfectly rational because of 1) Inadequate information 2) Time an cost factors 3) The decision makers own misperceptions or prejudices 4) Limited human memory 5) Limited human data-processing abilities Question No: 11 ( Marks: 1 ) - Please choose one Aisha wants to sell her house. She makes a decision to sell house to the first person who comes along after getting the initial offer. which of the following she is practicing? Bounding rationality Satisficing Competitive Optimizing Satisficing- work well if time is a consideration and one only needs to determine the criteria and then selects the first solution that meets the criteria The Satisficing Model, developed in the 1950s by Nobel Prize winner economist Herbert Simon, holds that managers seek alternatives only until they find one that looks satisfactory, rather than seeking the optimal decision. Question No: 12 ( Marks: 1 ) - Please choose one Which of the following aspect of decision making is based on facts such as costs, revenues and product design specifications? Decision quality Escalation of commitment Optimizing Satisficing https://docs.google.com/viewer?a=v&q=cache:bDRC5mH_vTkJ:www.aui.ma/personal/~ O.Elhalimi/fom5_tif04.doc+&hl=en&pid=bl&srcid=ADGEESgN8v3fB4v4EG3mZo4Oif dNNR3aDqqQN4nshVN7RD7DQbJbpQDcZP_rXYTPo1lwTuFkwYEVb9LEob9mDb6 O0i-zuwoyccC4iWd5jJ7pFAeau5goMlUJQJytQ8Ooq4nKsZhTdQa&sig=AHIEtbRFS89oX1gAYcG7QC7WySfKGI73Yw Decision quality aspect of decision making based on such facts as costs, revenues, and product design specifications. Decision acceptance aspect of decision making based on peoples feelings.

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Question No: 13 ( Marks: 1 ) - Please choose one In case of a simple problem the assumptions of rationality can be met because of which of the following? Goals are clear and alternatives are boundless Goals are unlimited and alternatives are limitless Goals are clear and alternatives limited Goals are boundless and alternatives are clear The assumptions of rationality can be met if: the manager is faced with a simple problem in which goals are clear and alternatives limited, in which time pressures are minimal and the cost of finding and evaluating alternatives is low, for which the organizational culture supports innovation and risk taking, and in which outcomes are concrete and measurable. Question No: 14 ( Marks: 1 ) - Please choose one Most of the time lower level management of organizations have to deal with problems which are: Satisficing Well-structured Non-programmed Ill-structured At lower levels, managers are dealing with well-structured problems by using programmed decisions Question No: 15 ( Marks: 1 ) - Please choose one Putting a decision into action and conveying the decision to the persons who will be affected by it, is known as: Decision implementation Rational decision making Irrational decision making Problem identification Step 7 is choosing a course of action and implementing the alternative. The chosen alternative must be implemented. Implementation is conveying a decision to those affected by it and getting their commitment to it. Question No: 16 ( Marks: 1 ) - Please choose one Once a manager has identified a problem, the next step would be the identification of: Discrepancies

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 Decision criteria Scenarios Factor weights

Step 2 is identifying the decision criteria

Question No: 17 ( Marks: 1 ) - Please choose one A plant manager of an organization, who is trying to reduce turnover of production workers, notices that turnover has decreased by 10 percent in four months after he introduced a new training program, the manager is at which step in the rational decision-making process? Identify the problem Evaluate the decision criteria Analyze the alternatives Evaluate the results Step 8 involves evaluating the decision effectiveness. This last step in the decisionmaking process assesses the result of the decision to see whether or not the problem has been resolved Question No: 18 ( Marks: 1 ) - Please choose one repeated A retail clothing store manager who estimates how much to order for the current spring season based on last springs outcomes is operating under what kind of decision-making condition? Seasonal Risk Uncertainty Certainty Risk is the possibility that a chosen action could lead to losses rather than the intended results. a. Uncertainty is seen as the reason why situation is risky. b. A rapidly changing environment is a major cause of uncertainty Question No: 19 ( Marks: 1 ) - Please choose one The extent to which an alternative can be accomplished within related organizational constraints such as time, budgets, technology and policies is called: Reversibility Sustainability Feasibility Acceptability Feasibility is the extent to which an alternative can be accomplished within related organizational constraints, such as time, budgets, technology, and policies.

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Question No: 20 ( Marks: 1 ) - Please choose one repeated A choice made from two or more alternatives is called: Support System Network Decision Question No: 21 ( Marks: 1 ) - Please choose one An agreement among the Mexican, Canadian and U.S government in which barriers to free trade have been eliminated is called: NAFTA ASEAN EU WTO The North American Free Trade Agreement (NAFTA) is an agreement among the Mexican, Canadian, and U.S. governments in which all barriers to free trade will eventually be eliminated. Question No: 22 ( Marks: 1 ) - Please choose one repeated Few years ago, employees of a international company took wages cuts to help the firm offset large losses. Now firm is again earning profits and employees believe that their wages should be restored but company is not willing to restore their wages. Organization is showing which of the following behavior? Unethical Socially responsible Ethical Socioeconomic Question No: 23 ( Marks: 1 ) - Please choose one A large pulp and paper company meets all federal guidelines and obeys all laws rigorously as it cuts down timber. The primary concern of this company is compliance and profit maximization for its stockholders. This company is exhibiting which of the following? Social responsibility Social obligation Moral obligation Social responsiveness Social obligation is the obligation of a business to meet its economic and legal responsibilities. Social responsiveness is the capacity of a firm to adapt to changing societal conditions.

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Social responsibility is an obligation, beyond that required by the law and economics, for a firm to pursue long-term goals that are good for society Question No: 24 ( Marks: 1 ) - Please choose one Mega environment, that includes the attitudes, values, norms, beliefs, behaviors and associated demographic trends that are characteristics of a given geographic area, is called: The socio-cultural element The international element The economic element The legal-political element The socio-cultural element of the mega-environment includes the attitudes, values, norms, beliefs, behaviors, and associated demographic trends that are characteristic of a given geographic

Question No: 25 ( Marks: 1 ) - Please choose one All of the following are the parts of organizations external environment, EXCEPT: Culture Customers Competitors Regulators
Organizational culture is a system of shared meaning and beliefs within an organization that determines, in large degree, how employees act

Question No: 26 ( Marks: 1 ) - Please choose one All of the following are the part of organizations internal environment EXCEPT: Employees Owner Culture Regulators Political and legal dimensions of the external environment include regulatory parameters within which an organization must operate. Question No: 27 ( Marks: 1 ) - Please choose one Task environment is also called: Specific environment Goal orientated environment Open environment Close environment

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http://books.google.com.pk/books?id=GjRbtPPFP5sC&pg=PT145&lpg=PT145&dq=Tas k+environment+is+also+called+specific&source=bl&ots=GQnPwD6rCe&sig=fgV2h70P CamIUBubghzCEpgLENE&hl=en&sa=X&ei=TTOUIrdJsfRtAbUvIHwCQ&redir_esc=y Question No: 28 ( Marks: 1 ) - Please choose one Mega environment is also called: Open environment Close environment Flexible environment General environment The mega-environment, or general environment as it is sometimes called, is that segment of the external environment Question No: 29 ( Marks: 1 ) - Please choose one The Walt Disney companys movies, theme parks and television programs all benefit one another. Children who enjoy a Disney movie like LION KING want to go to Disney world and see lion king show. They benefits greatly from: Negative Entropy Synergy Transformation Entropy Negative entropy is the ability of open systems to bring in new energy in the form of inputs and feedback from the environment in order for the organization to delay or to arrest entropy, the decaying process. Synergy is the ability of the whole to equal more than the sum of its parts Transformation processes: the organizations managerial and technological abilities that are applied to convert inputs into outputs Question No: 30 ( Marks: 1 ) - Please choose one The bank of New England uses models to figure out how many teller need to be on duty at each location at various times throughout the day. Bank is using which of the following approaches? Management science Operations management Total quality management Contingency perspective Management science (or operations research as it has been called) is an approach aimed at increasing decision effectiveness through the use of sophisticated mathematical models and statistical methods Question No: 31 ( Marks: 1 ) - Please choose one Viewpoint arguing that appropriate managerial action depends on the particular parameters of the situation is called:

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 Contingency theory Behavioral theory Administrative theory Social theory Contingency Theory is the view that appropriate managerial action depends on the particular parameters of each situation Question No: 32 ( Marks: 1 ) - Please choose one Chester Barnard saw organizations as a ______system that required human assistance. Moral Ethical Social Technical Chester Barnard, who saw organizations as social systems that required human cooperation. Question No: 33 ( Marks: 1 ) - Please choose one Low level management has a complete authority to make decisions in case of: Centralization Decentralization Scalar Chain Order Decentralization is the extent to which power and authority are delegated to lower levels Question No: 34 ( Marks: 1 ) - Please choose one According to Adam Smith, the division of labor results in: Increased worker motivation Decreased worker specialization Increased worker productivity Decreased worker motivation Division of labor increases productivity by increasing each workers skill Question No: 35 ( Marks: 1 ) - Please choose one According to Mintzberg monitor, disseminator and spokesperson are all: Interpersonal roles Informational roles Decisional roles Functional roles Informational roles involve receiving, collecting, and disseminating information. The three informational roles include a monitor, disseminator, and spokesperson.

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Question No: 36 ( Marks: 1 ) - Please choose one Hussain is the physician who heads the Critical Care Unit at Mercy Hospital, the most important role that he performs is: Informational Decisional Interpersonal Functional Decisional roles revolved around making choices. The four decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator
Interpersonal roles are roles that involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature. The three interpersonal roles include being a figurehead, leader, and liaison.

Informational roles involve receiving, collecting, and disseminating information. The three informational roles include a monitor, disseminator, and spokesperson. Question No: 37 ( Marks: 1 ) - Please choose one Controlling contingent situation comes under which of the following roles? Spokesperson Monitor Leader Disturbance handler The disturbance handler takes corrective action when the organization faces important, unexpected difficulties Question No: 38 ( Marks: 1 ) - Please choose one repeated Which of the following is most important characteristic of an entrepreneur? Planning Communication Rapid decision making Goal setting Question No: 39 ( Marks: 1 ) - Please choose one Adam Smith wrote his book The Wealth of Nations in: 15th century 17th century 20th century 18th century One of the classic books on economic philosophy was written by Adam Smith, an eighteenth-century Question No: 40 ( Marks: 1 ) - Please choose one repeated Which of the following courses helps managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques? Psychology Sociology

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 Political science Anthropology

Question No: 1 (Marks: 1 ) - Please choose one ----------- maintains self developed network of outside contacts and informers who Provide favors and information. Entrepreneur Monitor Liaison Figurehead

The liaison maintains a network of contacts outside the work unit to obtain information. https://docs.google.com/viewer?a=v&q=cache:CMIkj0JBDyoJ:jpkc.whut.edu.cn/glxyl/jia oxuekejian/11%2520%2520Cap1%2520Manager%2520and%2520management.ppt+&hl=en&pid=bl &srcid=ADGEESjvgHuSUyzGwWqxgbQSS6Ei5TzYe4zL7lDlXdL98HGsnzDfiiHT943 dV9mMuONpBcXy_9C3uPO-nqILSRyk8dDqOOPe1To2lBJ7XGtXiMNTdv7dRUSJqz2OYk8BQTlcnqhUnNy&sig=AHIEtbSzQne5b92F0c5aCTVb3wOjgvyhLQ

Question No: 2

( Marks: 1 )

- Please choose one

-------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational

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goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. Managing Diversity Anthropology Bureaucracy Remuneration

Managing diversity is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. Question No: 3 (Marks: 1) - Please choose one Seema desires for friendship, love, and a sense of belonging, we can say that she fills the_______ Physical need Self Actualization Social need

Esteem Belongingness needs involve the desire to affiliate with and be accepted by others. These needs are satisfied for most people by family and community relationship outside of work and friendship on the job. A friendship group is an informal group that evolves primarily to meet employee social needs. Question No: 4 (Marks: 1 ) - Please choose one

A manager in a manufacturing company attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing -----------------------------------. Total Quality Management Knowledge management Operations Management Management of Information System

Total quality management is a philosophy of management that is driven by customer needs and expectations and focuses on continual improvement in work processes

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Question No: 5

( Marks: 1 )

- Please choose one

------------ is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation. Risk

Uncertainty Ambiguity Accuracy Uncertainty is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences that will follow implementation

Question No: 6

( Marks: 1 )

- Please choose one

Which of the following is the constituency in the environment that is affected by an Organizations decisions and policies and that can influence the organization? Stockholders Shareholders Competitors Stakeholders

Stakeholders are the individuals, groups, or other organizations that are affected by and also affect the firm's decisions and actions. A shareholder or stockholder is an individual or institution (including a corporation) that legally owns a share of stock in a public or private corporation Question No: 7 (Marks: 1 ) NAFTA stands for: - Please choose one

North American Free Trade Agreement North Asian Free Trade Agreement North American Free Trade Association None of the given options
North American Free Trade Agreement

Question No: 8

(Marks: 1 )

- Please choose one

Which one of the following is not the characteristic of Webers ideal bureaucracy?

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Specialization of labor Formalization of rules Division of labor Formalization of links authority into a hierarchical structure Webers ideal bureaucracy = impersonality, formal rule and procedures, well define hierarchy, specialization of labor, career advancement on basis of merit A Form of organization characterized y division of labor, clear defined hierarchy, detailed rules and regulations and impersonal relationship Question No: 9 (Marks: 1 ) - Please choose one

___________shows the management structure of an organization. Hierarchy Decision Tree Incremental Model Satisfying model

A hierarchical organization is an organizational structure,An organization can be structured in many different ways, depending on their objectives. The structure of an organization will determine the modes in which it operates and performs Question No: 10 ( Marks: 1 ) - Please choose one If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would be: Theory Y manager Theory X manager Theory Z manager

All of the given options Theory X was the assumption that employees dislike work, are lazy, seek to avoid responsibility, and must be coerced to perform.

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BEST OF LUCK

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