Flagstar Careers

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Mortgage Servicing Representative - SPOC Loss Mitigation Tracking Code 20121021 Job Description Company Overview: Flagstar Bank, headquartered in Troy, Michigan, is a full-service bank with 111 branches in communities across Michigan. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $14.0 billion. We are the largest banking company headquartered in Michigan, the ninth largest mortgage originator in the country, and one of the nation's top 15 largest savings banks. We offer a wide range of products and services for individuals and businesses all delivered with award-winning service. From consumer loans and credit cards, to treasury management and specialty lending, we bring the full resources of a commercial bank to our customers. We like to pride ourselves on being a different employer as well. You'll find a dynamic work environment where employees of all levels interact with one another, exchange ideas, and grow personally and professionally. People power our business. Job Summary: Flagstar Bank is seeking an individual to join the team as a qualified Mortgage Servicing Representative. The successful candidate will negotiate and structure payment programs to minimize losses and maximize cash recovery for the Company and investors. Qualified candidates must possess the ability to manage a pipeline, possess excellent communication skills when working with customers, and negotiate alternatives. Job Responsibilities: 1. Responsible for oversight of the performance of an assigned portfolio resolving loan delinquencies. Maintain a high degree of customer contact as the single point of contact regarding the status of the account. Maintain accurate records of borrowers requests and concerns in Companys internal software applications. 2. Handle inbound and outbound customer calls. Conduct borrower interviews to obtain information regarding delinquencies, collect payments, and explore alternatives for workout options as necessary. 3. Assemble the required supporting documentation to prepare a thorough analysis of the recommended loss mitigation/ liquidation strategy. Collect documentation, analyze borrow financial documents, review file history, order appraisals, credit reports, etc. Review income and expenses, and analyze the workout options available to the home owner, based on investor guidelines. Coordinate and review workout documents with appropriate parties when applicable. 4. Analyze information and determine best asset performance strategy for non-performing/ defaulted assets such as repayment plans, modifications, short sales, deed in lieu or foreclosure by acquiring and analyzing financial information, examining loan documents, and understanding market conditions. 5. Analyze the foreclosure and bankruptcy status on each loan in assigned portfolio. Identify and resolve potential delays or escalate as necessary. Follow up with borrowers, attorneys, internal departments and 3rd parties to complete and close workout transactions. 6. Implement rules, regulations, laws and methods of collection. Adhere to all corporate policies as well as internal and external and compliance guidelines. 7. Maintain up-to-date understanding of all loss mitigation workout options, product types, and investor guidelines to properly negotiate with the borrow while maintaining effective and efficient decisioning regarding loan alternatives. 8. Identify trends, problems and issues in the loss mitigation process and keeps Team Lead and Manager informed 9. Other duties as assigned. Job Requirements: 1. Prior experience in a call center or portfolio management position, preferably working with customers in a financial or mortgage industry. 2. Excellent customer service and sales skills. Demonstrated skills in verbal and written communication, effective listening, problem solving and negotiating required. 3. Proficient with computers and the ability to use MS Office, loan servicing software, etc. 4. Proven ability to work through difficult situations with a positive attitude, taking ownership of mistakes while understanding the value of rebounding quickly and learning from any setbacks. 5. Problem solving ability with a sense of urgency in recognizing opportunities, understanding threats and acting quickly to overcome barriers and reach a solution. 6. Ability to collaborate with a team to execute goals. Take initiative to help others to ensure the team goals are met. 7. Ability to organize, prioritize and manage workload for optimum efficiency Flagstar is an equal opportunity employer.

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3/17/2013 8:29 PM

Flagstar Careers
Job Location Troy, Michigan, United States Position Type Full-Time/Regular

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3/17/2013 8:29 PM