Republic of the Philippines PROVINCE OF LANAO DEL NORTE Municipality of

Bacolod

CITIZENS CHARTER

VISION

To be always humble and honest in the delivery of public service to maintain a good governance. MISSION Committed to serve the public with utmost integrity, loyalty and efficiency.

PERFORMANCE PLEDGE We, officials and employees of the Local Government Unit-Bacolod Lanao del Norte, promised to report promptly to our offices from Mondays to Fridays. Answer/assist immediately to your queries and needs through our information desk; Adopt necessary measures to improve quality service. Observe strict compliance with the service standards, through a written explanation for any delays failure in all our frontline services. These we PLEDGE, because YOU ARE OUR PRIORITY. FEED BACK AND REDRESS MECHANISMS: To ensure quality service, please inform us by doing the following: Fill-out our Feed Back Form available in the Information Desk and put in the DROP BOX right in front of the Information Desk. Or call us at our Landline No. 227-2001 Or talk to our OFFICER OF THE DAY ANYTIME If ever you are not satisfied with our service, you will be immediately attended by our OFFICER OF THE DAY at the Public Assistance and Complaint Desk. THANK YOU for the continuous support for making us effective Public Servants

OFFICE OF THE MUNICIPAL MAYOR

Bacolod, Lanao del Norte Issuance of Business Permits Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: 15 minutes WHO MAY AVAIL OF THE SERVICE: All Business Establishments WHAR ARE THE REQUIREMENTS: 1. Purok Clearance 2. Barangay Clearance 3. Approved assessment of Fees duly signed on the Recommending approval at the back with O.R. of payment of fees 4. Police Clearance 5. Residence Certificate 6. Sanitary Permit 7. Fire Safety Certification 8. SSS Clearance 9. PhilHealth Clearance HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Fees Check and verify Present all the all the documents documents, if 1 required for complete 2 mins. Private Secretary issuance of Bus. including O.R. Issuing In Charge Permit to issuing In for payments as Charge assessed by the MTO Wait for the 2 issuance of the Issue BP 5 mins. Private Secretary Business Permits Issuing In Charge Wait for the Bus. Present the Bus. 3 Permit to be Permit to the 2 mins. Private Secretary approved and LCE for approval Issuing In Charge signed by the LCE. and signature. Wait for the 4 approved Bus. Record the Permit to be approved BP on 5 mins. Private Secretary recorded in the the logbook and Issuing In Charge logbook and be seal. sealed. Have the Sign the logbook client/applicant Private Secretary 5 upon the release of sign on the 1 min. Issuing In Charge the approved BP. logbook and release the BP. END OF TRANSACTION

Form

Business Permit

Business Permit

Logbook/ Dry Seal

Approved BP and Logbook

OFFICE OF THE MUNICIPAL MAYOR Bacolod, Lanao del Norte

Issuance of Mayors Certification Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: 6 minutes WHO MAY AVAIL OF THE SERVICE: Residents in the municipality WHAR ARE THE REQUIREMENTS: 1. Purok Clearance 2. Barangay Clearance 3. Residence Certificate 4. Police Clearance HOW TO AVAIL OF THE SERVICE Duration Step Application/Client Activity of Person in Charge Activity Inquire on the Inform the client requirements of on the Mayors requirements of 2 mins. Administrative 1 Certification Mayors Assistant II Certification. Present all the required Receive, check, documents for verify all the Administrative 2 issuance of requirements if 1 min. Assistant II Mayors complete Certification including O.R. Wait for the Issue mayors issuance and Certification and Administrative 3 release of Mayors present it to the 2 mins. Assistant II Certification LCE for signature. Receive the issued Release the 4 Mayors Mayors 1 min. Administrative Certification duly Certification Assistant II signed and sealed. END OF TRANSACTION

Fees

Form

Mayors Certification Mayors Certification (signed and sealed)

OFFICE OF THE MUNICIPAL MAYOR Bacolod, Lanao del Norte

Issuance of Electrical Permits Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Electrical Connection Applicants WHAR ARE THE REQUIREMENTS: 1. Purok Clearance 2. Barangay Clearance 3. O.R. 4. Electrical Sketch Plan 5. Fire Safety Certification 6. Building Permit 7. Zoning Permit HOW TO AVAIL OF THE SERVICE Duration Step Application/Client Activity of Person in Activity Charge Receive, check Present all the and verify all 1 documents to the required 1 min. Administrative issuing officer documents for Assistant II issuance of electrical permit Receive any further Tell/inform the instructions as to client on how how and when the he/she receive Administrative 2 client receive the the electrical 2 mins. Assistant II electrical permit, if permit issued requirements are complete Leave the office Issued electrical and wait for the permit and electrical present it for 3 municipal approval and 2 mins. Administrative inspector to signing by the Assistant II conduct inspection LCE. of the building being applied for electrical connection. Release the approved Receive the issued electrical permit electrical permit to the electrical Mayors Staff 4 from the electrical municipal 1 min. and Mun. Mun. Inspector inspector with Electrical with duly approved inspection Inspector inspection report. report form for inspection of the building. END OF TRANSACTION

Fees

Form

Electrical Permit

Approved Electrical Permit/Inspection Report Form

OFFICE OF THE MUNICIPAL MAYOR Bacolod, Lanao del Norte

Issuance of MORORIZED TRICYCLE OPERATORS PERMIT (MTOP) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: All Business Establishments WHAR ARE THE REQUIREMENTS: 1. Purok Clearance 2. Barangay Clearance 3. Police Clearance 4. Physical Examination Certification HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Present all the Receive, check requirements to the and verify the issuing in charge documents if 1 for issuance of complete, 1 min. Private Secretary MTOP including O.R. of Issuing In Charge payments Ask the client the Provide other data necessary Private Secretary 2 necessary for the information/data 2 mins. Issuing In Charge issuance of MTOP. for the issuance of MTOP. Wait for the Issue MTOP and 3 issuance and present it to the 3 mins. Private Secretary release of MTOP LCE for approval Issuing In Charge and signing. Record the Sign the logbook approved MTOP and receive the in the logbook 2 mins. Private Secretary 4 MTOP approved and seal and Issuing In Charge and sealed. release it to the client after signing the logbook. END OF TRANSACTION

Fees

Form

MTOP

Approved MTOP and Logbook

OFFICE OF THE MUNICIPAL MAYOR

Bacolod, Lanao del Norte Issuance of Permit to Harvest Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: All Business Establishments WHAR ARE THE REQUIREMENTS: 1. Purok Clearance 2. O.R. HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Present the Receive, check required and verify the documents and documents 1 O.R. for issuance presented with 1 min. Mayors Staff of Permit to Tax Dec. No. and Harvest to the Staff area In Charge Wait and reply on Issue and ask the 2 the additional client on query on data of additional the cocoland to be information 3 mins. Mayors Staff harvested. necessary for the issuance of Permit to harvest. Wait for the release Release the first of the Permit copy of the issued 3 issued duly signed Permit to harvest 1 min. Mayors Staff by the LCE or to the client. authorized representative. File the 2nd copy st 4 Receive the 1 of the permit 30 sec. copy of the Permit. END OF TRANSACTION

Fees

Form

Permit to Harvest

Permit to Harvest

1st and 2nd copy of Permit to Harvest

OFFICE OF THE SANGGUNIANG BAYAN

Bacolod, Lanao del Norte Approving & Adopting the Annual and Supplemental Budget of the LGU Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 p.m. DURATION: 6 minutes WHO MAY AVAIL OF THE SERVICE: Municipal Budget Officer WHAR ARE THE REQUIREMENTS: 1. Proposed Annual & Supplemental Budget HOW TO AVAIL OF THE SERVICE Step Application/Client Activity Put under Referrals of Proposals & Measures for the 1st reading during the regular session. a.) Under study for any amendments for the 2nd reading. b.) No more comments and remarks for 3rd & Final reading. Duration of Activity Person in Charge Fees Form

Present to the SB the proposed Annual and Supplemental Budget.

Depends upon the presentation

Secretary

N/A

Wait for the Approval and Adoption of the Ordinances.

Committee Chairman 1 week Committee Chairman N/A

Received 13 copies of the Approval & Adopted Annual and Supplemental Budget.

1. Certified True Copy Upon Secretary 2. Attested by Approval Presiding Officer 3. Approved & Mayor Confirmed END OF TRANSACTION

N/A

Approved & Adopted Annual & Supplemental Budget

OFFICE OF THE SANGGUNIANG BAYAN Bacolod, Lanao del Norte

Quarterly Report of the Summary of Local Legislation Enacted/Adopted by the Sangguniang Bayan Schedule of Availability of Service: Every three months WHO MAY AVAIL OF THE SERVICE: DILG WHAR ARE THE REQUIREMENTS: 1. Verbal Request

HOW TO AVAIL OF THE SERVICE Step Application/Client Activity Duration of Activity Person in Charge Fees Form

Request the SB Staff furnished records of the Quarterly Accomplishment.

File in the matrix the Title and Nature of the Legislation/Res. 3 days Secretary and Ord., movant, Clerk date enacted, state significance and date forwarded. END OF TRANSACTION

N/A

Accomplishment Report

OFFICE OF THE SANGGUNIANG BAYAN Bacolod, Lanao del Norte

Concurring and Approval of Barangay Ordinances Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 pm. WHO MAY AVAIL OF THE SERVICE: Barangays WHAR ARE THE REQUIREMENTS: 1. 6 copies of Barangay Ordinances 2. Attendance 3. Minutes HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Assign under Submit to the referrals of 1 Sangguniang Proposals and Depends Secretary Bayan Office the Measures in the upon the requirements. Agenda for the process regular session. a.) Return to the Barangay Council Follow up the if there is any 2 approval of the correction or Depends Barangay amendments. upon the Committee Ordinances process chairman b.) If there is no changes scheduled for the 2nd to 3rd final reading. Install a Billboard Give the with the content of approved 3 the Ordinance Barangay 1 week Secretary within the Ordinances Barangay for public information. END OF TRANSACTION

Fees

Form

N/A

N/A

N/A

Concurred & Approved Barangay Ordinance

OFFICE OF THE SANGGUNIANG BAYAN Bacolod, Lanao del Norte Minutes of the Regular Session of the Sangguniang Bayan

Schedule of Availability of Service: Wednesday 9:00 am. To 1:00 p.m. WHO MAY AVAIL OF THE SERVICE: Sangguniang Bayan Members WHAR ARE THE REQUIREMENTS: 1. Agenda 2. Previous Minutes HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Called to order the regular session Pro Tempore will guide the Agenda Record the preceding 1 min. Presiding Officer

Fees N/A

Form

Call to Order Follow the flows of the Agenda Approved & Adopted the previous Minutes/Finished the whole agenda Read the minutes for correction and amendments.

The whole session The whole session

Pro Tempore

N/A

Secretary N/A

Secretary print a copies records of the preceding to 1 week all members. END OF TRANSACTION

Secretary

N/A

Minutes

OFFICE OF THE SANGGUNIANG BAYAN Bacolod, Lanao del Norte Resolutions Adopted and Approved

Schedule of Availability of Service: Wednesday 9:00 am. To 1:30 pm. WHO MAY AVAIL OF THE SERVICE: Inhabitants, LGU, Business Sector WHAR ARE THE REQUIREMENTS: 1. Proposed measures coming from any member 2. Committee Hearing 3. 2nd & 3rd Final Reading HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Referred to Proposed measures committee 1 coming from any discussion for the member issues and next regular 1 week Committee concerns from the session or Chairman constitutients. conduct a committee meeting/hearing. a.) Under study for any Committee amendments for Chairman the 2nd reading 2 Wait the process 1 week Committee b.) No more Chairman comments and remarks for 3rd & Final Reading Received the Approved and Adopted Resolutions Furnished copies SB Members of resolutions Secretary signed by the 1 week Vice Mayor Mun. Secretary, Mayor Presiding Officer & Mayor. END OF TRANSACTION

Fees

Form

N/A

N/A

N/A

Approved & Adopted Resolutions

OFFICE OF THE MUNICIPAL TREASURER Bacolod, Lanao del Norte Issuance of Residence Certificate

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: TAXPAYER WHAR ARE THE REQUIREMENTS: FILL-UP FOR CTC HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Fill-up form for data needed in the 1 residence Provide form 2 mins. certificate Issue residence 2 Wait for the certificate 2 mins. certificate 3 Pay the residence certificate Receive the residence certificate Process payment 1 min.

Person in Charge

Fees

Form

collector 40.00 M/M 35.00 F/M 15.00s

collector

CTC

collector

For recording

1 min.

collector

END OF TRANSACTION

OFFICE OF THE MUNICIPAL TREASURER Bacolod, Lanao del Norte Business Tax Assessment and Payment

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Business Taxpayer WHAR ARE THE REQUIREMENTS: Declared Business Establishments/Assessment Form HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Fees Ask the Assess the 1 Assessment Form business establishments 5 mins. collector Wait for the 2 issuance of Official Issue Official 2 mins. collector Receipt for Receipt payment Receive the 3 Official Receipt Process Payments 1 min. collector Process the 4 Assessment Form Affix Signatures 1 day client for Approval of the Business. Process for final 5 approval of the Affix Signatures 1 min. Municipal business Treasurer assessment form Receive the Record the approved business payments in the Data 6 assessment form business record 1 min. controller for issuance of card Business Permit END OF TRANSACTION

Form Assessment Form

Official Receipt

OFFICE OF THE MUNICIPAL TREASURER Bacolod, Lanao del Norte Real Property Tax Billing and Payments

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: TaxPayer WHAR ARE THE REQUIREMENTS: Tax Declaration Number/Declared Owner HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Ask the taxpayer of the Tax Scan the records 1 Declaration of the property Number or thru computer 3 mins. Data Controller Declared owner of the property for billing. Print out the tax 2 Wait of the tax billing for 2 mins. Data Controller billing taxpayers copy Check the billing Wait the taxpayer 3 for payments for payments 1 min. collector Pay the Real Issue an official 4 Property Tax receipt 2 mins. collector Pay to the collector 5 the exact amount Process payments 1 min. collector of tax Receive the copy Record the 6 of the Official payments to the 1 min. Data Controller Receipt Tax Carding END OF TRANSACTION

Fees

Form

Tax Billing

Official Receipt

OFFICE OF THE MUNICIPAL TREASURER Bacolod, Lanao del Norte TAX CLEARANCE

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Taxpayer WHAR ARE THE REQUIREMENTS: Latest Payments of the Real Property Tax HOW TO AVAIL OF THE SERVICE: Duration Step Application/Client Activity of Person in Charge Activity Ask the latest 1 payment of the Verify the record Real Property Tax of payments 2 mins. Data Controller or Scan the record thru computer Pay to the collector 2 a certification fee Issue Official 2 mins. collector Receipt Wait for the release Process Data 3 of the clearance clearance and 1 min. Controller/Municipal affix signature Treasurer Receive the tax Get a triplicate 4 clearance copy for file 1 min. Data Controller END OF TRANSACTION

Fees

Form

50.00

Tax Clearance

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte

GENERAL CONSULTATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: 10 Min. and 30 secs. WHO MAY AVAIL OF THE SERVICE: Open to everybody WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit our Main Health Center Duration of Step Application/Client Activity Activity Person in Charge Present your family 1 number and get Patient should get your family folder their family 30 secs. Patient folder Give Family Folder Gather data of 2 to the midwife patients and 5 mins. OPD midwives assigned in history of the consultation area disease Bring individual Examination of 3 treatment record patient and 2 mins. MHO/Physician/or and patient to the diagnose patient on duty doctor Give proper 4 Dispenses instruction and medicines, give prescribed 2 mins. -dotreatment medicines to the patients. Return folder to 5 midwife Record in OPD 1 min. Midwife record END OF TRANSACTION

Fees None

Form Family Folder Individual Treatment Record Individual Treatment Record

None

None

None

Prescription Pad

None

Individual Treatment Record

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte POST NATAL

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Newly delivered mother 0-45 days WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Home visit of health workers or health center visit Duration of Step Application/Client Activity Activity Person in Charge Fees Home visit -check BP -palpate the Abdomen 1 Give records to -check 2 mins. midwife None visiting midwife Discharges -Health education on family planning, breastfeeding and immunization -give instruction 2 Retrieve mothers record Charting of finding at the 20 mins. health center END OF TRANSACTION

Form

Individual Treatment Record

midwife

None

Individual Treatment Record

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte PRE-NATAL Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION:. WHO MAY AVAIL OF THE SERVICE: WHAR ARE THE REQUIREMENTS: HOW TO AVAIL OF THE SERVICE: Step Application/Client Get Family Folder and give to midwife Activity Gather and record data of pregnant mothers, get weight, blood pressure, height Palpate the abdomen and take note of presenting part, position and fetal heart beat Duration of Activity Person in Charge Fees Form Individual Treatment Record Individual Treatment Record and Home Based Maternal Record Individual Treatment Record and Home Based Maternal Record Individual Treatment Record

5 mins.

Midwife

None

Give the folder and Home Based Maternal Record to midwife

5 mins.

Midwife

None

Review records

Record findings, give health education and proper instruction

2 mins.

Midwife

None

Refer to Municipal Health Officer any abnormalities

Examination

2 mins.

MHO

None

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte NEWBORN CARE Schedule of Availability of Service: Anytime

DURATION: WHO MAY AVAIL OF THE SERVICE: Newly delivered babies WHAR ARE THE REQUIREMENTS: HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge -keep dry and clean Get the baby from -suction 1 the attending -cord care 1 hour Midwife midwife -measure height and weight -give vaccination -Keep comfortable -charting 2 Get Family Folder -recording 3 mins. Midwife -give growth chart -record in OPD 3 Return records in chart 1 min. Midwife OPD END OF TRANSACTION

Fees

Form

None

None

None

None

None

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte FAMILY PLANNING (IUD) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge Get family folder and give to midwife -gather data -get blood pressure, weight and pulse Prepare the patient and sterilize all things needed -examined the client and insert IUD, give advices and instructions -keep patient comfortable Record

Fees

10 mins.

Midwife and Nurse

None

Form Individual Treatment Record and Family Planning Records None

Give individual Treatment Record to Family Planning personnel Place patient in delivery table

10 mins.

Nurse

None

10 mins.

Nurse

None

Family Planning Records

Return folder to OPD

2 mins.

Midwife

OPD logbook

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte FAMILY PLANNING (DMPA) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge -gather data Get Family Folder -get blood 1 and give to pressure, weight 20 mins. Midwife midwife -physical examination 2 Give Folder to nurse Prepare injection and inject DMPA -give advices and instruction -chart 10 mins. Nurse

Fees

Form Family Planning Records

None

None

Family Planning Records Family Planning Records

Records

2 mins.

Nurse

None

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte FAMILY PLANNING (PILLS)

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Married Couple at Reproductive Age WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge Get family folder -get blood 1 and give to pressure, weight midwife and chart the data 10 mins. Midwife Return OPD midwife

Fees

None

Form Family Planning Record OPD logbook

Record

2 mins.

Midwife

None

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte DELIVERIES

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Expectant Mother WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Health center confinement Duration of Step Application/Client Activity Activity -admit patient -get blood pressure, weight, fetal heart beat, presentation, duration of labor, discharges etc. On labor watch

Person in Charge

Fees

Form Individual Treatment Record and Home Based Maternal Record None

30 mins.

Midwife

50.00

Get Family Folder

Unpredictable

Midwife

None

Actual delivery of the baby

Unpredictable

Midwife

None

None Individual Treatment Record and Home Based Maternal Record

Discharge of patient & hours after delivery

Check findings, discharges keep comfortable

30 mins.

Doctor Nurse Midwife

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte IMMUNIZATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: WHO MAY AVAIL OF THE SERVICE: 0-12 months old children WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge 1 Get your family folder Record complete data of the baby, the weight Records vaccine given, plot the weight 2 mins. Midwife

Fees None

Form Individual Treatment Record Individual Treatment Record, growth chart Growth chart

Submit folder and growth chart

2 mins.

Nurse

None

Give growth chart to vaccinator

Prepare and inject vaccine to be given -Bench Conference -Advices give -Records in OPD record

5 mins.

Midwife

None

Write growth chart for next visit and instructions

2 mins.

Midwife

None

None

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte LEPROSY CONTROL PROGRAM

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Leprosy suspect and Leprosy Positive Patient WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge -gather data and 1 Get Family Folder record any 5 mins. midwife complaint Give record to Examined and 2 municipal Health skin-slit the 30 mins. MHO Officer affected area, get specimen Endorsed specimen Examined 3 to laboratory for specimen if 2 hours Med. Tech. examination positive give Nurse treatment and 1 hour instruction END OF TRANSACTION

Fees None

None

Form Individual Treatment Record Individual Treatment Record Individual Treatment Record (ITR)

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte ISSUANCE OF HEALTH CERTIFICATE Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: WHO MAY AVAIL OF THE SERVICE: Food establishments operators and workers WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge Fees -secure medical 1 Present receipt fee from LGU 5 mins. Midwife P 50.00 -give to midwife Give receipt to 2 MHO Examined client 5 mins. MHO Return record to OPD midwife Record on OPD record book . END OF TRANSACTION

Form Receipt Health Certificate

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte ISSUANCE OF MEDICAL CERTIFICATE

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Police request and Medical fee HOW TO AVAIL OF THE SERVICE: Visit the Health Center Duration of Step Application/Client Activity Activity Person in Charge Secure police 1 Submit Request request and give 20 mins. PNP it to the doctor Secure receipt 2 Present receipt from LGU 5 mins. LGU/MTO Give receipt and request to the doctor Give Certificate to OPD midwife

Fees

Form Police request Official Receipt

P 50.00

Examine patient

2 mins.

MHO

Medical Certificate

Record

1 min.

Midwife

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte SUTURING OF WOUNDS Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: 10 Min. and 30 secs. WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit our Main Health Office Duration of Step Application/Client Activity Activity Person in Charge Record data of 1 Get your Family patients and 3 mins. Midwife Number patients complaints Bring patients and 2 record to the doctor Examined patient 1 min. MHO Prepare and sterilized all things needed Clean the wound and apply anesthesia Suture wounds and keep clean Prescribed meds. and make referral

Fees None

Form Individual Treatment Record Individual Treatment Record

None

Follow doctors order Check Order Give privacy to patient, position patient properly Let patient feel comfortable

5 mins.

Nurse

None

5 mins.

Nurse

None

None Individual Treatment Record Referral slip, prescription Form

5 mins.

MHO/Nurse

None

2 mins.

MHO/Nurse

None

END OF TRANSACTION

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte DRESSING OF WOUNDS Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: None HOW TO AVAIL OF THE SERVICE: Visit our Main Health Center Duration of Step Application/Client Activity Activity Person in Charge 1 Get your Family Number Check the wound and sutures Return Family Folder Record and charts pertinent findings 2 mins. midwife

Fees None

Dressing of 2 mins. wounds Charting and recording in OPD 30 secs. record END OF TRANSACTION

midwife

None

midwife

None

Form Individual Treatment Record Individual Treatment Record Individual Treatment Record

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte BACOLOD TB DOTS CENTER

AND LABORATORY SPUTUM EXAMINATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Phlegm HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge Request form from 1 the Doctor or to Record the 2 mins. Person in charge any health worker laboratory Health Worker request Record the request for non MASA

Fees None

Form Individual Treatment Record

Asked OR receipt for non MASA

1 mins.

Med. Tech.

For MASAnone NONE MASAwith pay

Individual Treatment Record

Instruct the patient well on how to produce good quality phlegm

Check the specimen Let patient feel comfortable while waiting the result

Collect 3 sputum specimens for two consecutive days. 1st day-on the spot 2nd day-early morning 3rd day-on the spot Smearing, staining, reading the result

15 mins.

Med. Tech

None

Individual Treatment Record

hour

Med. Tech

None

Individual Result Prescription Form, referral slip

Give medicine or 1 hour Health Worker make referral END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte BACOLOD TB DOTS CENTER AND LABORATORY

FASTING BLOOD SUGAR (FBS) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Blood HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge 1 Request Form from the Doctor Asked whether Phil.Health or Non Phil.Health OR Receipt Instruct the patient well on how to produce the specimen NPO-Nothing per Orem, Fasting Let patient feel comfortable while waiting. Record the laboratory request Record the Phil.Health no. or O.R. receipt 2 mins. Med. Tech.

Fees None For MASAnone NONE MASAwith pay None

Form Individual Treatment Record Individual Treatment Record

2 mins.

Med. Tech.

Prepare all things need, cleaning the finger tips and start pricking Record the result

5 mins.

Med. Tech.

Individual Treatment Record Individual Laboratory result Individual Laboratory result, prescription Form

2 mins.

Med. Tech.

None

Give the patients result and instruct to go to the 5 mins. Med. Tech./MHO Doctor for sending the result END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte BACOLOD TB DOTS CENTER AND LABORATORY

PREGNANCY TEST Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Urine HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge 1 Request Form from the Doctor Asked whether Phil.Health or nonPhil.Health, O.R. receipt Instruct the patient well on how to produce their specimen Check specimen Record the laboratory request Record the Phil.Health No. of O.R. receipt 2 mins. Med. Tech.

Fees None For MASAnone NONE MASAwith pay None

Form Individual Treatment Record Individual Treatment Record

2 mins.

Med. Tech

Examination of the specimen

10 mins.

Med. Tech

Individual Treatment Record Individual Laboratory Result Individual Laboratory Result, prescription Form

Record the result

2 mins.

Med. Tech

None

Let patient feel comfortable while waiting

Give the patients result and instruct Med. Tech to go to the 5 mins. and Doctor Doctor for sending the result END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte

BACOLOD TB DOTS CENER

AND LABORATORY COMPLETE BLOOD COUNT (CBC) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Urine HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge 1 Request Form the Doctor Asked whether Phil.Health or nonPhil.Health, O.R. receipt Instruct the patient well on how to produce their specimen Check specimen Record the laboratory request Record the Phil.Health No. of O.R. receipt 2 mins. Med. Tech.

Fees None For MASAnone NONE MASAwith pay None

Form Individual Treatment Record Individual Treatment Record

2 mins.

Med. Tech

Centrifuged the specimen examination of the specimen Record the result

1 hour

Med. Tech

Individual Treatment Record Individual Laboratory Result Individual Laboratory Result, prescription Form

2 mins.

Med. Tech

None

Let patient feel comfortable while waiting

Give the patients result and instruct Med. Tech to go to the 5 mins. and Doctor Doctor for sending the result END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte

BACOLOD TB DOTS CENTER

AND LABORATORY URINALYSIS EXAMINATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Urine HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge 1 Request Form the Doctor Asked whether Phil.Health or nonPhil.Health, O.R. receipt Instruct the patient well on how to produce their specimen Check specimen Record the laboratory request Record the Phil.Health No. of O.R. receipt 2 mins. Med. Tech.

Fees None For MASAnone NONE MASAwith pay None

Form Individual Treatment Record Individual Treatment Record

2 mins.

Med. Tech

Centrifuged the specimen examination of the specimen Record the result

30 mins.

Med. Tech

Individual Treatment Record Individual Laboratory Result Individual Laboratory Result, prescription Form

2 mins.

Med. Tech

None

Let patient feel comfortable while waiting

Give the patients result and instruct Med. Tech to go to the 5 mins. and Doctor Doctor for sending the result END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL HEALTH OFFICER Bacolod, Lanao del Norte BACOLOD TB DOTS CENTER AND LABORATORY

STOOL EXAMINATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION:. WHO MAY AVAIL OF THE SERVICE: Anybody WHAR ARE THE REQUIREMENTS: Stool, Application stick, Vial HOW TO AVAIL OF THE SERVICE: Visit our Health Unit Laboratory Duration of Step Application/Client Activity Activity Person in Charge 1 Request Form the Doctor Asked whether Phil.Health or nonPhil.Health, O.R. receipt Instruct the patient well on how to produce their specimen Check specimen Record the laboratory request Record the Phil.Health No. of O.R. receipt 2 mins. Med. Tech.

Fees None For MASAnone NONE MASAwith pay None

Form Individual Treatment Record Individual Treatment Record

2 mins.

Med. Tech

Centrifuged the specimen examination of the specimen Record the result

30 mins.

Med. Tech

Individual Treatment Record Individual Laboratory Result Individual Laboratory Result, prescription Form

2 mins.

Med. Tech

None

Let patient feel comfortable while waiting

Give the patients result and instruct Med. Tech to go to the 5 mins. and Doctor Doctor for sending the result END OF TRANSACTION

None

OFFICE OF THE MUNICIPAL ACCOUNTANT Bacolod, Lanao del Norte Processing of Disbursement of Voucher Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

WHO MAY AVAIL OF THE SERVICE: Clients WHAR ARE THE REQUIREMENTS: Disbursement Voucher HOW TO AVAIL OF THE SERVICE: Duration Step Application/Client Activity of Person in Charge Activity Post the voucher Submit vouchers to their 1 with supporting corresponding 5 mins. Administrative documents ledgers or Aide IV Registry Wait for reviewing Review & Check 2 of supporting completeness of 10 mins. Accountant documents. documents Tell the client to 3 Secure lacking secure the 10 mins. Accountant documents if any lacking documents Wait for the Affix signature 4 documents to be as to the 1 min. Accountant signed completeness of the documents Receive the 5 approved voucher Advice the client 1 min. Accountant for payment for payment END OF TRANSACTION

Fees

Form

Disbursement Voucher

OFFICE OF THE MUNICIPAL ACCOUNTANT Bacolod, Lanao del Norte Processing of Check Advice

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. WHO MAY AVAIL OF THE SERVICE: Clients WHAR ARE THE REQUIREMENTS: Check issued from the treasury HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Submit the vouchers to the Receive the continuing office CHECK for Administrative 1 issued from the CHECK 1 min. Aide IV treasurers office ADVICE Check the 2 Wait for the CHECK CHECK ADVICE ADVICE issued 3 mins. Accountant if signed & erasures free Wait for the Process the check 3 CHECK ADVICE advice & affix 3 mins. Accounting signature Clerk/Accountant 4 Receive the check advice Keep copy for 1 min. Accounting Clerk files END OF TRANSACTION

Fees

Form

OFFICE OF THE MUNICIPAL ASSESSOR Bacolod, Lanao del Norte ISSUE TRUE COPY OF TAX DECLARATION

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION:10 Minutes WHO MAY AVAIL OF THE SERVICE: Landowners WHAR ARE THE REQUIREMENTS: Official Receipt from the Mun. Treasurers Office (MTO) HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Fees Charge Fill-up request Form Pay O.R. to the MTO Wait for the recording Wait for the release of the copy Receive the certified true copy of the Tax Declaration Verify as to Office records Process Tax Declaration Form Record the TD in the logbook Affix the signature of the Mun. Assessor Client may sign in the logbook 5 mins. 5 mins. (computerized) 10 mins. (typewritten) 1 min. 2 mins. Assessment Clerk III Assessment Clerk III Assessment Clerk III Mun. Assessor None

Form

None

1 2

20.00

TD Form

3 4

TD Form

1 min.

Assessment Clerk III

TD Form

END OF TRANSACTION

OFFICE OF THE MUNICIPAL ASSESSOR Bacolod, Lanao del Norte PREPARE TAX DECLARATION FOR APPROVAL PER OWNERS/

TAXPAYERS REQUEST (NEWLY DECLARED/REVISION) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: 1 HOUR WHO MAY AVAIL OF THE SERVICE: LANDOWNERS WHAR ARE THE REQUIREMENTS: HOW TO AVAIL OF THE SERVICE: 1. Approved Sketch Plan 2. Certificate of Title 3. Tax Payment 4. Transfer Tax 5. Community Tax Certificate (Cedula) 6. Deed of Sale/Deed of Donation/Extrajudicial Settlement Step Duration of Application/Client Activity Activity Person in Charge Fees Request for transfer Review all the 1 of purchased pertinent 30 mins. Mun. land/Donation/Extra documents Assessor judicial Settlement submitted Adm. Aide VI Wait for the Assign PIN, type Approval of owners the Tax It depends 2 copy from the Declaration and upon the Mun. Assessor Provincial Office submit in the documents provincial office submitted for approval Received and sign 3 the approved Tax Records in the 1 min. Assessment Declaration logbook Clerk III END OF TRANSACTION

Form

TD Form

OFFICE OF THE MUNICIPAL ASSESSOR Bacolod, Lanao del Norte ISSUE CERTIFICATION OF LANDHOLDINGS Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: 10 MINUTES WHO MAY AVAIL OF THE SERVICE: LANDOWNERS WHAR ARE THE REQUIREMENTS: Official Receipt from the Mun. Treasurers Office (MTO) HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Fees Form Charge Ask for 1 certification as to Verify as to 10 mins. Adm. Aide VI landholdings records Pay Official Receipt (O.R.) to Process the 3 mins. 2 the municipal certification (computerize) Adm. Aide VI 50.00 Certification Treasurers Office 10 mins. (MTO) (typewritten) Record the Wait for the certification in 3 recording the logbook & 1 min. Ass. Clerk III signature of the Mun. Assessor END OF TRANSACTION

OFFICE OF THE MUNICIPAL ASSESSOR Bacolod, Lanao del Norte ACT ON QUERRIES/COMMUNICATION FROM REAL PROPERTY OWNERS

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: 20 MINUTES WHO MAY AVAIL OF THE SERVICE: LANDONERS WHAR ARE THE REQUIREMENTS: 1. Photocopy of Title 2. Deed of Sale/Donation/Extra judicial Settlement 3. Tax Payments 4. Community Tax Certificate (Cedula) 5. Barangay Certification HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Request to verify 1 the office records Verify as to 10 mins. Adm. Aide VI as to their office records Assessment landholdings Clerk III Mun. Assessor 2 Request for ocular Immediate 1 hour Adm. Aide VI inspection Draftsman Revised the 3 Wait for the result former Tax 30 mins. Adm. Aide VI Declaration Wait for the Submit the 4 Approval from the revised Tax It depends Mun. Assessor Provincial Office Declaration to the on the time Provincial Office processed END OF TRANSACTION

Fees

Form

OFFICE OF THE MUNICIPAL ASSESSOR Bacolod, Lanao del Norte CONDUCT FIELD OCULAR INSPECTION ON LAND & NEW BUILDINGS Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m.

DURATION: 1 HOUR WHO MAY AVAIL OF THE SERVICE: LANDOWNERS WHAR ARE THE REQUIREMENTS: 1. Approved Sketch Plan 2. Deed of Sale/Donation/Extra judicial Settlement 3. Tax Payments up to Current Year 4. Community Tax Certificate (Cedula) 5. Certificate of Title 6. Transfer Tax 7. Approved Building Plan 8. Bill of Materials HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Request to inspect Mun. Assessor 1 the dilapidated Immediate 1 hour Adm. Aide VI Bldg. Draftsman Revised the 2 Pay O.R. to the former TD 30 mins. Adm. Aide VI MTO Request for an 3 ocular inspection Mun. Assessor on the Immediate 1 hour Adm. Aide VI improvements on Draftsman their Agricultural land Submit the 4 requirements Review the 30 mins. Adm. Aide VI needed requirements 5 Pay O.R. to the Revised the MTO former TD 30 mins. Adm. Aide VI Request to assess Mun. Assessor 6 the renovated/new Immediate 1 hour Adm. Aide VI bldg. Draftsman Submit pertinent Review all the 7 papers documents 30 mins. Draftsman Wait for the Prepare the 8 approval from the documents for It depends Mun. Assessor Provincial Office submission in the on the time provincial office processed Received owners Client may sign Assessment 9 copy in the logbook 1 min. Clerk III END OF TRANSACTION

Fees

Form

FAAS

OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE Bacolod, Lanao del Norte

A. Issuance of Certifications and Identification Cards (Indigency, Referral, PhilHealth ID, Senior Citizen ID, PDW, ID, Women ID B. Crisis Intervention Services C. Other Major Welfare Services to clientele groups (Children, Family, Youth, Women, Elderlies) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: 1. Indigent client 2. Victims of Domestic Violence 3. Victims of War/Disaster 4. Community WHAR ARE THE REQUIREMENTS: HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Fees Form -Conduct -Intake Form interview to the 2 mins. MSWD -Application Client presenting client Personnel Form 1 his/her problem (on assigned -Family Data - Assist client I 3 mins. program) Sheet filling-up forms if -Referral Form needed -Processing of 5-10 mins. required Wait for the documents 2 issuance of needed -Present the said 2 mins. certification or ID documents to the MSWDO for approve & signing, -Record the 2 mins. requesting party in the logbook Receives the 3 needed 1 min. document/ID END OF TRANSACTION

OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE Bacolod, Lanao del Norte B. Crisis Intervention Services

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: 1. Indigent client 2. Victims of Domestic Violence 3. Victims of War/Disaster 4. Community HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Conduct preliminary Client in crisis interview using Intake 2 mins. Assigned 1 situation needing Form/Data gathering Personnel help Client expenses Conduct in depth interview 30 mims. to 2 his/her feelings and applying case management 1 hour MSWDO/YDO interact skills through counseling in (case to a close room case basis) Client waits for the -processing of vouchers if 20 mins. (if 3 agreed social cash assistance is needed all interventions made and coordinate with all signatories by concerned signatories are worker available -provide referrals to concern agency if referral is needed - prepare case study if needed to support further assistance with other agencies -extend stress debriefing to victims of violence, disaster and other crimes, if needed. -conduct home visitation/follow-up if needed -Conduct collateral interview with his community/home visits. -Continuous counseling session. Provided the necessary assistance 5 mins. 1 hour

Fees

Form -Intake Form

45 mins. (depending on the case)

In some cases client will report again to the office in a scheduled time for further services Client returned home relieved from anxiety & received the needed assistance

Half day Assigned personnel 30 mins. (refer to the given time stated above)

MSWDO/Assign Personnel

END OF TRANSACTION

OFFICE OF THE MUNICIPAL SOCIAL WELFARE & DEVELOPMENT OFFICE Bacolod, Lanao del Norte C. OTHER SOCIAL WELFARE PROGRAM & SERVICES TO CLIENTELE GROUPS:

(Children, Youth, Women, Families persons with Disability, Community) Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: 1. Indigent client 2. Victims of Domestic Violence 3. Victims of War/Disaster 4. Community HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge
-parents to enroll their pre-school children in Day Care Center Day Care Services Day care children to finish year around Day Care Sessions -organized Groups/Families in need of livelihood assistance and present their desired income generating project - Accomplish other needed requirements Livelihood -Wait for the approval and release of requested funds -Day Care Workers assist parents in filling-up Registration form for enrollment. -Conduct Day Care Session in 23 Day Care Centers -Consolidate reports -Distribute Certificates of Completion/Awards during graduation Day Check their track records for qualification purposes

Fees

Form

15 mins.

Day Care Worker

Registration Form

30 mins.

Assigned Personnel or livelihood Monitoring

Record Logbook

Assist the group in the preparation of Project Proposal on the kind of livelihood assistance needed and other supporting documents for approval by LCE. Submit all the documents to concern agency like DSWD, other related agencies for funding -conduct meetings/follow-up -conduct needed seminars like BBMT and other

1 week

MSWDO/Assign Personnel

SEA-K FORMS FFW FORMS TNO FORMS CFW FORMS

-Attend meeting & seminars while waiting for the approval

3-5 mos.

Assigned Personnel

-do-

2-3 hrs. days/Scheduled Meetings

Assigned Personnel

-Open a group bank account for savings & repayment.

Assist the group in the opening of bank account

MSWDO, Funding Agency Personnel, Livelihood Monitoring Team

Bank Account Form

-Beneficiaries receive the assistance depending on the approved funds

Conduct ceremonial distribution the approve amount to the beneficiaries (grant or soft loan basis)

1 hour

MSWDO & Personnel

Payroll Form

-evacuees needing Emergency assistance

Conduct emergency survey/data gathering

20 mins. 1 hour (depending on the no. of evacuees)

MSWDO & Personnel

-Evacuees stay at the Evacuation Center and cooperate with the house rules set by Evacuation Committee Relief Services

Coordinated with LCE and MDCC members re: identified immediate needs of the victims Prepare reports in support for request of relief assistance

10 mins.

MSWDO

15 mins.

MSWDO

-Evacuees receive Family Card to present during distribution Evacuees present Family Card & relief goods with proper signatories Clients attend managements & other activities Client return home

Distribution of family card to internally displeased families Receive relief goods from LGU-resources & operation committee with proper recordings Distribution relief goods provide stress debriefing sessions Coordinate with other line agencies for further relief assistance, like DSWD, PLGU etc. Conduct other activities if not yet cleared to go back home

30 mins.

MSWDO

5 mins.

MSWDO/MSWD Personnel

RDS Forms

30 mins. (depends or no. of evacuees)

Personnel

1 hour

MSWDO

1 day depending on the kind of activity 1 hour

Assigned Personnel

Assigned Personnel

Assist evacuees in sending back home 1 hour Home visits/Follow-up if needed END OF TRANSACTION Assigned Personnel

OFFICE OF THE MUNICIPAL AGRICULTURIST Bacolod, Lanao del Norte

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. Special arrangement with concerned Technicians/Field Workers for Services during holidays and non-working days. WHO MAY AVAIL OF THE SERVICE: All Legitimate residents and Farmers, RIC, Fisherfolk, Fishermen, and Members of duly organized Farmers/Fisher folks organization. WHAR ARE THE REQUIREMENTS: A. For Office Caller requiring technical information on Agriculture Technology (FITS) Bonafide resident/Farmer B. For Technical Services on Site (Field) Bonafide resident/Farmer Member of Farmers Asso. Member of RIC/4-H club HOW TO AVAIL OF THE SERVICE: A. FITS-BASED EXTENSION SERVICES: Duration of Step Application/Client Activity Activity Person in Charge Fees Form Verify/Identify 1 Visit Office of the and resident of 2 mins. OD/MA Mun. Agriculturist clients Request for Provide technical 2 Technical info on concerned OD/MA Information on Agri10-20 mins. Agri-Fisheries Tech/services Technology Confer with Provide reading 3 concerned materials/discuss 10-20 mins. OD/MA Technician or MA with clients END OF TRANSACTION

OFFICE OF THE MUNICIPAL AGRICULTURIST Bacolod, Lanao del Norte

HOW TO AVAIL OF THE SERVICE: B. FITS-BASED EXTENSION SERVICES: HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Visit office of the Verify location of Mun. Agriculturist service area 2 mins. AT requested 1 Present problems Confer with or concerns clients on 2 mins. -doproblems presented Wait for approval of pass-slip Provide exact information on the experience observation practices Comply with requirement as for findings of technician Request for pass-slip Provide necessary technical services and solution to the problem

Fees

Form

10 mins. Depends on the distance and location of farm area

-do-

Monitor result of technical assistance 1 day rendered END OF TRANSACTION

OFFICE OF THE MUNICIPAL ECONOMIC ENTERPRISE DEVELOPMENT OFFICER Bacolod, Lanao del Norte

ISSUANCE OF TRIP TICKET FOR EQUIPMENT UTILIZATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: LGU Officials, Employees and Equipment Lessee HOW TO AVAIL OF THE SERVICE: A. For Officials and Employees 1. Travel Order B. LESSEE 1. Personal Application for Less HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge Fees Present themselves Interview the at the office and applicant as to the apply for Less for No. of Hours of 1 any of the equipment 1 min. MEEDO equipment utilization & its Staff available in the destination. LGU (for private individual & Travel Order for Officials and Employees, Receive further Instruct the client instructions as to to necessary fees 2 how and when the for the rental of 1min. MEEDO client receives the equipment (for Staff Trip Ticket. private persons and/or firms) Issue Trip ticket 3 Wait for the and present it for issuance of Trip approval and 2 mins. MEEDO Ticket signing by the Staff LCE. Receive the approved Trip MEEDO 4 Ticket and wait for Release the Staff and Mun. the Driver/operator approved Trip 5 mins. Driver and/or on the scheduled ticket Operator date of travel/operation END OF TRANSACTION

Form

Trip Ticket

Approved Trip Ticket

OFFICE OF THE MUNICIPAL PLANNING AND DEVELOPMENT COORDINATOR Bacolod, Lanao del Norte

QUERIES ON VARIOUS DATA NEEDED IN PROJECT PLAN PREPARATION AND IMPLEMENTATION IN THE MUNICIPALITY Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Barangay Officials, & National Agencies with assignment and functions In the Province of Lanao del Norte WHAR ARE THE REQUIREMENTS: A. Type & Location of the Proposed Project. HOW TO AVAIL OF THE SERVICE: Duration of Step Application/Client Activity Activity Person in Charge Fees Form Interview the Present themselves applicant as to the 1 at the office for Type and 1mins MPDO Staff query Location of the proposed project Receive further 2 instructions as to Instruct the client how and when the to necessary fees 1min. MEEDO Collector client receive the needed document Wait for the Issue the needed 3 issuance of the document with 5min. MEEDO Staff needed document Receive the needed Release the 4 document document 1min. MEEDO Staff END OF TRANSACTION

OFFICE OF THE MUNICIPAL ENGINEER Bacolod, Lanao del Norte

ISSUANCE OF BUILDING PERMIT: Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: WHAR ARE THE REQUIREMENTS: 1. RESIDENCE CERTIFICATE (CEDULA) 2. PUROK CLEARANCE 3. LOT TITLE (5 COPIES XEROX) STANDARDS PLANS: 1. 6 SETS BLDG. PLANS W/ BLUEPRINT a. ARCHITECTURAL PLANS b. STRUCTURAL PLANS c. PLUMBING PLANS d. ELECTRICAL PLANS 2. BILL OF MATERIALS/COST ESTIMATES (5 SETS XEROX) 3. BLDG. SPECIFICATIONS (5 SETS XEROX) 4. DESIGNED ANALYSIS (FOR2-STOREY & ABOVED) INDIGENCE 1. BUILDING SKETCH PLAN 2. ELECTRICAL SKETCH PLAN HOW TO AVAIL OF THE SERVICE Step Application/Client Go to Municipal Engineering office & present all the required documents. Wait for the Computation for payments Proceed to MTO for payments Proceed to Bureau of Fire (BFP) Office Proceed to Mun. Planning & Devt Office (MPDO) Back to Engineering Office Proceed to Municipal Mayors Office For the Issuance of approved Bldg. Permit 3 days Activity Check/review all the required Plans and Documents. Computation for payments Wait for clients bldg. Permit O.R. Duration of Activity 30 mins. MEO Staff 5 mins. MEO Staff 15 mins. Person in Charge Fees Form

2 3 4

5 6

END OF TRANSACTION

OFFICE OF THE MUNICIPAL BUDGET OFFICER Bacolod, Lanao del Norte

Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: Heads of different offices, indigent clients WHAR ARE THE REQUIREMENTS: Allotment and Obligation slip attached (ALOBS) to the Disbursement Voucher HOW TO AVAIL THE SERVICE: HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Fees Form Charge Different offices Check/verify and submit signed the payroll/voucher for Allotment and 1 signature as to Obligation slip 5 mins. Budget Officer Alobs appropriation by (ALOBS) the Budget Officer to, TEV and of the signature office, indigent clients Review/recommend Budget 2 All Barangay for approval to the 20 mins. Budget Officer Forms Treasurer SB Submitted Budget Call 3 Department Heads Finalization Submission to SB 15 days 2 mos. Sangguniang Panlalawigan Budget ceiling Budget documents Budget documents

END OF TRANSACTION

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR Bacolod, Lanao del Norte

CIVIL REGISTRATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: CONSTITUENTS WHAR ARE THE REQUIREMENTS: O.R. from the Treasurers Office HOW TO AVAIL OF THE SERVICE Duration of Step Application/Client Activity Activity Person in Charge 1 Ask Civil Registry Form 1-A Pay O.R. to MTO Wait for the release of the copy Verify as to Office Record Process Birth computerized 8 mins. clerk

Fees

Form Civil Reg. Book of Live Birth

2 3

5 mins.

clerk MCR

50.00 Form 1A

Signed & Sealed 2 mins. END OF TRANSACTION

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR Bacolod, Lanao del Norte

CIVIL REGISTRATION Schedule of Availability of Service: Monday-Friday 8:00-5:00 p.m. DURATION: WHO MAY AVAIL OF THE SERVICE: CONSTITUENTS WHAR ARE THE REQUIREMENTS: SECPA, CENOMAR, BAPTISMAL, AFFIDAVIT, VOTER REG. RECORD, NBI/POLICE CLEARANCE, SCHOOL/MEDICAL/GSIS BUSINESS/EMPLOYMENT RECORDS AND OTHERS. HOW TO AVAIL OF THE SERVICE Duration Step Application/Client Activity of Person in Fees Form Activity Charge Present COLB, Check data if no Stipulated Form 102, COM, COD to data seek existing 103, 97, MCR/clerks assistance from 20 mins. Clerk/MCR Ordinances 90, Form 1 the clerk for for 1A, 3a, typing purposes different 2A, 1B, 3B fees. Pay to the Mun. Payment per 2 Treasurers Office existing 2 mins. Revenue Official Ordinance and Collection ClerkReceipt issue official 1 receipt Wait COLB, etc. Release OLB, 3 for coding, signed etc. sealed 1 min. MCR and received by the include O.R. MCR. FOR R.A. 9048 Present SECPA Check/verify if 18 days for Client/clerk P 1,000.00 R.A. 9048, 1 from NSO for soughted for CCE, 1 mo. P 3,000.00 No. 1.1, correction/changed correction/or For CFN MCR P 500.00 1.3, 1.4, changed R.A. Form No. 101 Pay to the office of O.R. issued 2 the Mun. Treasurer Xerox 3 copies 2 to 3 mos. OCRG, for Manila NSO, Manila 3 Wait for Waiting LBC affirmation from prepared to 1 to mos. OCRG, SECPA Manila return from NSO, Manila Manila END OF TRANSACTION