Warehouse KPIs,

Description Key data Detailed calculation Productivity

Absenteeism

Identify the number of hours effectively worked by the warehouse's total of non worked hours / total operative HR (exclude holidays, absenteeism, training) hours (%) Receiving HR (temporary & proper workers) + Equipment Order picking HR (temporary & proper workers) + Equipment Cost per palet (homogeneous, heterogeneous, container) received... Cost per order line, ton, m3... prepared Cost per palet, ton, m3... cross docked Cost per palet, ton, m3 shipped Cost per item controlled N of palet - bulk / person / hour N of order lines / person / hour N of cross-docking palet / person / hour N of expedition / person / hour N of items controlled / person / day

Processes cost

Cross docking HR (temporary & proper workers) + Equipment Shipping HR (temporary & proper workers) + Equipment Stock control HR (temporary & proper workers) + Equipment Cost evolution vs. budget (at cost) Evolution of cost in % flow value vs. budget Rent or annual amortization of the warehouse Racks, sprinklers, automatized preparation, ' amortizations Total cost rent + Equipment Warehouse capacity use rate %

Cost

/m2/year /m2/year /m2/year N of palets stored in warehouse / warehouse capacity in N palets

HR

% temporary worker / total HR Seasonality (monthly, weekly, daily) and trend Follow Up of order picking lines number, trucks, m3 or tons shipped Flow identification vs. HR capacity Flow identification vs. HR capacity Flow identification vs. HR capacity Products lost value (at cost) / total products shipped value (at cost) Products lost value (at cost) / total products stored value (at cost) N of order lines delivered in dispute/ Total N of order lines delivered Goods amount delivered in dispute/ Total goods amount delivered N of order lines shipped on time / total N of order lines shipped

Activity

Receiving flow / capacity Order picking flow / capacity Shipping flow / capacity Warehousing discrepancies Warehousing discrepancies

Quality and service

Dispute (for suppliers and clients) Dispute (for suppliers and clients) Service rate N of lines or heterogeneous/homogeneous palets received per man hour N of lines or palets put away per man hour N of lines picked per man hour N of lines or palets shipped per man hour

Productivity