VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: IV Credits: 3 e-mail: @vjim.edu.in

Course Name: Service Operations Management

Course Instructor: Mr. Y Ramakrishna Intercom:

OBJECTIVES OF THE COURSE To enable management students to understand and learn the concepts and practices of Operations involved in Service Sector.

COURSE OUTLINE The course mainly deals with Operations Management involved in service industry. Design, Development and Delivery of a service to a customer with quality at every stage is the focus of discussion in this course.

LEARNING OUTCOMES At the end of program, students should be able to, Get conceptual clarity on operations involved in services Understand the strategic alternatives for services Comprehend the intricacies involved in the management of service organizations Understand the differences of operations between Service and Manufacturing sectors Develop new techniques and strategies to manage service organizations

BASIC TEXT BOOK Service Operations Management by Metters, King-Metters, Pullman and Walton, CENGAGE Learning, 2006 REFERENCE BOOKS 1. Services Marketing, Operations and Management, Vinnie Zauhari and Kirti Dutta, Oxford University Press 2. Service operations management: improving service delivery Robert Johnston and Graham Clark, 3rd Edition, Financial Times / Prentice Hall 3. Service Management by James A. Fitzsimmons and Mona J. Fitzsimmons, TATA McGraw-Hill 5h Edition, 2007 4. Services Marketing, Lovelock, Christopher. and Wirtz, Jochen:; Fifth Edition; Pearson Education 5. Services Marketing- Integrating customer focus across the firm, V. Zeithaml and Mary Jo Britner Third Edition; TMH

E-RESOURCES/DATABASES 1

SESSION PLAN Sessions

4

Topics
Overview of Services Operations
Importance of Service Sector, Worldwide Statistics, Operations in Services, Characteristics of Services, Classification Service Frameworks, Service Process Matrix, An Open-Systems view of Services

Pre-class preparation required

Strategic Positioning and Service Strategy

6 Strategic Hierarchy, Strategic Positioning, Strategic Consistency, Service Strategy, Tactical Execution, Strategically planning for Service Growth, Internet Strategies, Environmental Strategies

New Service Development

4 Service Innovation, Service System Design and Tools, Managing service experiences, The Front-OIffice Back Office Interface, Linking Decoupling to Service concept

Improving the Delivery System

4 Analysing Processes, Process Flow Diagrams, Process Simulation, Service Quality, Service Quality Designs, Taguchi and Poka-Yoke, Measures of Customer Satisfaction, Achieving Service Quality, Developing a Culture of Service Quality, Service Recovery, Six Sigma for Service Process Improvement Process Capability, Cost of Poor Quality, Metrics and Strategic Consistency, DMAIC Approach, Matching Supply and Demand in Services Yield Management, Inventory Management in Services, Waiting Time Management Site Selection for Services Site Selection Considerations, Type of Service Firms, Site selection for Demand-Sensitive Services, Factor Rating Method, Gravity Model, Site Selection for Delivered Services, Service Supply Relationships Managerial Implications of bidirectional relationships, Sources of value in services supply relationships, Outsourcing services and Managerial considerations Term Paper Presentations

PEDAGOGY The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. 1 2 3 Components Quiz Assignments Term Paper Weightage 5 10 15 2 Learning Outcomes

4 5

Review Examination End Term Examination

20 50 100

CAREER FOCUS This course enables the students to strengthen their knowledge and practical skills in operations management related to service sector. It will provide them good opportunities at entry level in operations positions across different sectors in service industry.

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: IV Credits: 3 @vjim.edu.in

Course Name: LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Course Instructor: Mr. Y Ramakrishna Intercom: e-mail:

OBJECTIVES OF THE COURSE

COURSE OUTLINE The course deals with models, concepts and solutions that are important for the design, control, operation and management of supply chain systems. It also provides a overall view of supply chain frameworks developed by various authors.

LEARNING OUTCOMES 1. Conceptual clarity on supply chain management 2. Modeling approach for logistics network 3. Role of logistics and designing logistics in supply chain 4. Effective inventory policy and managing demand variability in a supply chain 5. Integration of parties in a supply chain and role of Strategic Alliances in supply chain 6. How does distribution complement sales process? 7. Marketing and operational outcomes while managing distribution partners BASIC TEXT BOOK David Simchi Levi, Phiip Kaminsky, Edith Simchi-Levi and Ravi Shankar Designing and Managing the Supply Chain, Third edition. Tata McGraw-Hill, 2005, New Delhi REFERENCE BOOKS 1. N. Chandrasekaran, Supply Chain Management: Process, System, and Practice, Oxford University Press, 2010 2. John J Coyle, C. John Langley, Brian J Gibson, Robert A Novack, Edward J Bardi A logistics approach to Supply Chain management -, Cengage Learning - India, 2009 3. Jereme F.Shapiro, Modeling the Supply Chain, First Edition, Thomson Learning,2001 4. Sunil Chopra and Peter Meindl, Supply Chain Management, First Edition-Pearson-Delhi 5. Donald Waters, Global Logistics-New Directions in SCM, Chartered Institute of Logistics and Transport - UK 4

6. Vinod Sople, Logistics Management, First Edition-Pearson-Delhi,2004 7. Coughlan, Annie T, Anderson, Erin, Stern, Louis W, Marketing Channels, Prentice Hall,6th edition

E-RESOURCES/DATABASES

SESSION PLAN Sessions

1

Topics
Overview of the course Scope and Relevance, Relationship with other subjects Introduction to SCM What is SCM, Development Chain and Global Optimization, Managing Uncertainty and Risk, Key Issues in SCM, Supply Chain Drivers and Metrics Inventory Management and Risk Pooling Single Stage Inventory Model, Risk Pooling, Centralized Vs. Decentralized Systems, Managing Inventory in the Supply Chain, Practical Issues Case: ACME case of Risk Pooling Network Planning Network Design, Inventory Positioning and Logistics Coordination, Resource Allocation, Case: BIS Allocation Supply Contracts Supply Contracts for Strategic Components and NonStrategic Components, Contracts for MTS and MTO supply chains The Value of Information The Bullwhip Effect, Information sharing and incentives, Effective forecasts, Locating desired products, Lead Time reduction, Information and Supply Chain Trade-offs Supply Chain Integration Push-Pull Systems, Impact of lead time, Demand-driven strategies and Impact of Internet Strategic Alliances Logistics related business functions, Framework, 3PLs, Retailer Supplier Partnerships, Distributor Integration Case Maruti Udyog Limited Coordinated Product and Supply Chain Design General Framework, Design for Logistics, Supplier Integration into New Product Development, Mass Customization, Case Hewlett Packard; DeskJet Printer Supply Chain New Business Models with Technology and Integration, IT in SCM Supply Chain and Business Models, Technology Applications, Process Improvement, SC Process Mapping Application of Technology in SCM SCM Information System Classification, SC Planning, Collaboration and Execution Software Solutions, Technology Devices in SCM Term Paper Presentations

Pre-class preparation required

Ch-1 of Text Ch-1 of Text, Ch-2 of Chopra and Meindl

37

Ch-2 of Text

8 11 12 14 15 17 18 20 21 23

Ch-3 of Text Ch-4 of Text Ch-5 of Text Ch-6 of Text Ch-8 of Text Ch-1 and 3 of Donald Waters

24 27

Ch-11 of Text

28 29

Ch-14, 15 and 16 of SCM by N. Chandrasekharan -DO-

30

PEDAGOGY The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. Components Weightage Learning Outcomes 5

1 2 3 4 5

Quiz Assignments Term Paper Review Examination End Term Examination

5 10 15 20 50 100

CAREER FOCUS Career opportunities are plenty in the area of supply chain management. This course enables the students to secure positions in companies related to logistics and supply chain management in both manufacturing and service sector. They can secure positions related to the areas like warehouse management, distribution, order processing, purchase and procurement, inventory management, transportation management and vendor rating and evaluation. ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: V Credits: 3 Intercom: e-mail:

Course Name: Project Management

Course Instructor: Mr.Kalicharan Sabat @vjim.edu.in OBJECTIVES OF THE COURSE

COURSE OUTLINE The course develops the competencies and skills for planning and controlling projects and understanding various issue that drive successful project outcomes. The course covers key components of modern project management including project planning, project scope management, project time and cost management, scheduling resources, progress and performance measurement and evaluation, project organization considerations, communications, risk management, project closure, and tools, techniques used in managing projects.

LEARNING OUTCOMES On completion of the course, students will be able to :(a) Realize how project management is essential to their business and their career as a Manager. (b) Decide applicability of project management process to their business environmentand work endeavors. (c) Manage a project from start to finish. (d) Use project management software MS Project.

BASIC TEXT BOOK Project Management : The Managerial Process, by Clifford F Gray & Eric W Larson, 3rd edition, TMH REFERENCE BOOKS 1. 2. Effective Project Management by Clement & Gido, CENGAGE Learning (IE) Project Management: A Managerial Approach by Jack R Meredith, Samuel J Mantel Jr. 5th Edition Wiley India. 3. Project Planning Scheduling & Control, by James P Lewis, 3rd Edn. TMH.

4.

Successful Project Management : A step-by-step Approach by Milton D Rosenau Jr. & GD Githens, Wiley India.

5. 6.

Project Management : Planning and Control Techniques, By Burke, Wiley India MS Project 2010 Step-by-Step, by Carl Chatfield & Timothy Johnson, PHI

E-RESOURCES/DATABASES

SESSION PLAN Sessions 1-3 Topics Overview & Introduction to Project Management What is a project? Importance of Project Management. Project Management Vs General Management Characteristics of Projects Life Cycle concept of Projects Organization Strategy and Project Selection Why Project Managers need to understand Strategy? Project RFP. Project Selection Methods Project Management Structures and Project Manager Project Organization(Hierarchical, Functional & Matrix) Project Managers Role & Responsibilities Managing Project Stakeholders Defining the Project Project Charter and Scope Work Breakdown Structure(WBS) Integration of WBS with Organization Coding WBS & Responsibility Matrix Defining & coding WBS using MS Project Project Communication Estimating Project Time & Cost Estimation guidelines for time, cost, and resources. Macro Vs Micro estimating. Methods of estimation. Project Plan Development Contents of a Project Plan Developing Project Network PERT & CPM Pre-class preparation required Chapter #1 of text

4-5

Chapter #2 of text

6-7

Chapter #3 and Chapter #10 of text

8-11

Chapter #4 of text CaseHappy Dale Pig Farm Case-Blog Project Handout on Project Communication

12-13

Chapter #5 of text CaseBlog Project

14-18

Chapter #6&7 of text Case- Blog Project

19-22

23-24.

25-28

29

30

31-32 PEDAGOGY

Managing Risk Creating Project Network Using MS Project. Scheduling Resources Types of Project constraints Classification of scheduling problems Resource allocation methods Resource Leveling & Task Splitting Resource Scheduling using MS Project Reducing Project Duration Rationale for reducing Project duration Options for accelerating Project completion Project crashing Progress and Performance Measurement Structure of Project Monitoring Information System Project Control Process Project Baseline Earned Value Analysis MS Project Reports Project Closure Project Closure Project Evaluation by Project Team & Project Manager International Projects Environmental Factors Selection of Sites Project Presentation

Chapter #8 of text

Chapter #9 of text

Chapter #13 of text

Chapter #14 of text

Chapter # 15 of text

The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. 1 2 3 4 5 Components Quiz Assignments Term Paper Review Examination End Term Examination Weightage 5 10 15 20 50 100 Learning Outcomes

CAREER FOCUS Students can secure positions in companies which Microsoft Project Management software at the entry level. They can also secure positions in those companies which are run based on projects, especially in Software, Infrastructure and Manufacturing. 9

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: VI 10

Course Name: Purchasing and Negotiations Management

Course Instructor: Intercom: e-mail:

Credits: 3 @vjim.edu.in

OBJECTIVES OF THE COURSE

COURSE OUTLINE This course provides general and specific purchasing information that will serve to strengthen the students ability to participate in todays purchasing environment. Topics include role of purchasin g in an organization, contract execution, Strategic Procurement, Sourcing strategies and relationships along with global sourcing concepts. The course also deals with approaches to negotiations and styles of negotiations and their implications

LEARNING OUTCOMES This course focuses on the managerial, administrative, strategic and tactical aspects of the purchasing function. Emphasis will be placed on the pertinent issues in purchasing management for both the goods and services business sectors. The topics covered, coupled with the case analyses, and in-class inventory simulation will provide a hands-on approach for the participant. 1. To understand the role of purchasing in an organization 2. To be aware of the functions and policies of purchasing 3. To understand the purchasing of services, commodities and retail items 4. Understand the concepts of international and global sourcing and outsourcing 5. Understand the intricacies of contract management and e-procurement issues 6. Understand the fundamentals of approaches to Negotiations and their implications BASIC TEXT BOOK Mastering Business Negotiation by Roy J. Lewicki and Alexander Hiam-(MBN-L&AH)* REFERENCE BOOKS 1. Procurement, Principles & Management; Peter Baily / David Farmer / Barry Crocker / David Jessop / David Jones Pearson education; ISBN 0-27371-379-5--- 9780273713791

E-RESOURCES/DATABASES

SESSION PLAN Sessions Topics Pre-class preparation required

11

1 2-3 4-5 6-7 8-10

Overview of the Course: Overview of Contract Procurement of Goods and Services Best Practices in Procurement QCBS, QBS, LI, Reverse auction etc Important Formats and Terms and conditions
Relationship and Outcome-Negotiation Styles -Dual concerns Model-Relationship and Outcome concerns - The Panama Canal Negotiations-case -The five Negotiating Styles--Matching/Meshing of others styles(Matrix)

11-12

Negotiation -Stages and Phases, Strategy and Planning - Stages-Opening, Bargaining, Closing and Implementation - Players-Single Opponent, Agents, Groups and Teams - What You want and what others want -The Planning Process -A Rare success in China-The Celanese JV-case

13-14

Distributive Negotiations (Bargaining)-Competitive -Fixed Pie DN and out of Court Settlement (cases) -Competition and Relationships-Benefits and Costs -Bargaining Situation, Role/Power of Alternatives -Settlement Point, Bargaining Mix, Others Resistant point

15-16
Integrative Negotiations -Collaborative -Negotiating with WalMart--VW Negotiations in China-Cases -How Integrative Negotiations differ-An Overview-relationship, Trust and Honesty--Key steps in Integrative Negotiations -Collaborative Negotiation Success and Strategies

17-19

Part-3-Negotiation Strategies and Sub-processes -Drivers of the Negotiation strategy -Non-Engagement/Engagement Strategies -Phases of Negotiations -The Planning Process in Implementing Negotiations-Planning Guide -A Field Analysis of Negotiation

20-21

Compromise, Accomodation and Avoidance Strategies -When to compromise-Tactics, Avoiding Traps,Haggling -Why and When Accommodate-Buying Time, drawbacks -When Avoid-Why-How and Tactics

22-23

Power and Influence -Why Power important, Sources of Power, Dealing with others who have power -Power Negotiation-case -Influence Routes, Role of Receivers

12

24-25

Part 5-Negotiation Contexts and International Negotiations Multiparty Negotiations-Nature, Differences with two-party negotiations, Strategies -Agents, constituents and Audiences,Coalitions and Teams -Relationships and Negotiations -Ethics in negotiation

26-27

International Negotiations -What makes International negotiations different -Culture and Negotiation Styles of Japanese, US, Chinese, Korean, German and British people

28-29 30 PEDAGOGY

International and Global Sourcing Term Paper Presentations

The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. 1 2 3 4 5 Components Quiz Assignments Term Paper Review Examination End Term Examination Weightage 5 10 15 20 50 100 Learning Outcomes

CAREER FOCUS

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

13

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: VI Credits: 3

Course Name: TOTAL QUALITY MANAGEMENT

14

Course Instructor: Mr.Y.Ramakrishna @vjim.edu.in OBJECTIVES OF THE COURSE

Intercom:

e-mail:

COURSE OUTLINE The course deals with the fundamental principles, criteria and historical foundations of total quality, while providing a foundation for understanding the applying technical tools.

LEARNING OUTCOMES The learner will be able to, 1. Gain of Conceptual knowledge of TQM 2. Understand the frameworks, evolution and trends in Quality 3. Compare and contrast quality issues between service and manufacturing sector 4. Apply the tools of TQM BASIC TEXT BOOK The Management and Control of Quality by Evans and Lindsay, Cengage Learning, 8th Edition. REFERENCE BOOKS Total Quality Management by Dale H. Besterfield, Carol Besterfield et al. Pearson Publication E-RESOURCES/DATABASES
www.asq.org http://www.nist.gov/baldrige/ www.iso.org www.deming.org www.juran.com

SESSION PLAN Sessions

1

Topics
Overview of the course Scope and Relevance, Relationship with other subjects Ch-1: Introduction The History and importance of quality, From Product Quality to TQM, Current and Future Challenges, Quality definitions, TQ-Principles, Practices and Techniques, Competitive advantage through quality, Three levels of quality

Pre-class preparation required

Ch-1 of Text and Besterfield

Ch-1of

15

35

68

9 10

11 12

13 15

16 18

19 21

22 25

26 30

Ch-2: Philosophies and Frameworks Deming, Juran, Crosby, Feigenbaum, Kaoru Ishikawa, Genichi Taguchi Philosophies. Malcolm Baldrige National Quality Award, International Quality award programs Deming, European, Canadian, Australian, Chinese Quality awards, ISO 9000:2000 Case: Ch-3: Leadership and Strategic Planning Leading Practices for Leadership, Leadership theory and practice, Creating the leadership system, Strategic Planning, 7 Management Tools, Leadership and Baldrige Criteria, Case-I: A Situational Leadership Challenge of Clifton Metal Works Quiz I Ch-4: Focusing on Customers American Customer Satisfaction Index, Identifying, Understanding customer needs, Gathering and analyzing information, Linking customer information to design, production and service delivery, CRM and Customer Focus in Baldrige criteria, ISO 9000 and Six Sigma Case II: Customer Focus in Landmark Dining Allotment of topics for Assignment Ch-5: High Performance Workforce Management Designing, Managing and Sustaining high performance work systems, Workforce focus in Baldrige Criteria, ISO 9000 and Six Sigma Case-III: Quality Practice in TD Industries Ch-6: Process Management Business Processes, Frameworks, Designing Work Processes, Process Control and Improvement and their Methodologies, Breakthrough Improvement, PM in Baldrige Criteria, ISO 9000 and Six Sigma Case-IV: Process Management in Novel Connect Ch-7: Performance Measurement and Information Management Scope of PM, Designing effective PMS, Analyzing and Using Performance Data, Cost of Quality, Measuring return on quality, Managing Information resources, Knowledge Management, PM and IM in Baldrige Criteria, ISO 9000 and Six Sigma Ch-8: Design for Quality and Product Excellence Product design processes, Concept and Design development, Design Optimization and verification. Ch-9: Tools and Techniques of TQM Statistical thinking and applications Statistical basis of Six Sigma, Seven QC Tools, Six Sigma DMAIC Methodology, Case-V: National Furniture Ch-10: Statistical Process Control QC Measurements, SPC Methodology, Control Charts and Variables data, Designing Control Charts

Ch-3 of Text

Ch-4 of Text and Ch-2 & 17 of Besterfield

Ch-5 of Text and Ch-3 of Besterfield

Ch-6 of Text and Ch-4 of Besterfield

Ch-7 of Text and Ch-5 of Besterfield

Ch-8 of Text and Ch-7 of Besterfield

Ch-12 of Text

Ch-10 & 11 of Text and Ch-18 of Besterfield Ch-13 of Text and Ch-18 of Besterfield

PEDAGOGY The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. 1 2 3 4 Components Quiz Assignments Term Paper Review Examination Weightage 5 10 15 20 16 Learning Outcomes

End Term Examination

50 100

CAREER FOCUS TQM is a part of every aspect of managing a company. Students will be able to secure positions related to the implementation of TQM in both service and manufacturing sectors. Opportunities in TQM exists across all specializations i.e. HR, Marketing, Finance Operations and Business Strategy.

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: Credits: 3 17

Course Name: Six Sigma

Course Instructor: Mr.Kalicharan Sabat @vjim.edu.in OBJECTIVES OF THE COURSE

Intercom:

e-mail:

COURSE OUTLINE The course mainly deals with the concept of six sigma, its origin, development and framework. It deals with the methodology of six sigma and its implementation. It also provides an insight into the design, tools and metrics of six sigma

LEARNING OUTCOMES At the end of course, students should be able to, Understand the concept of Six Sigma and its utility Understand the methodology of six sigma Learn how organizations implement Six Sigma to achieve

BASIC TEXT BOOK Evans and Lindsay, An Introduction to Six Sigma and Process Improvement, CENGAGE Learning, 2009

REFERENCE BOOKS

1. David H. Treichler, The Six Sigma Path to Leadership: Observations from the Trenches, 2. Donald W. Benbow and T.M. Kubiak, The Certified Six Sigma Black Belt Hand Book, ASQ Quality Press Publication 3. Earl Naumann and Steven Hoisington, Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results, 4. Keki R. Bhote, The Ultimate Six Sigma, Prentice-Hall of India, 2007 5. Larry Walters, The Six Sigma Journey from Art to Science, 6. Peter S. Pande, The Six Sigma Way, TATA McGraw Hill Edition, 2010

E-RESOURCES/DATABASES

SESSION PLAN 18

Session No. 1 2-3 4-5

Topics Overview of the course Scope and Relevance, Relationship with other subjects Six Sigma Concept, Need, Quality as a Business Performance Metric, Relationship with quality, Principles of Six Sigma Case Study - Xerox Six Sigma Methodology DMAIC, Project organization, Selection, Definition, Project Teams, Identification of CTQs, Define Phase
Video on DMAIC

Reading Reference

Ch. 1 & 2 of Text Ch. 3 Text Ch. 4 of Text Ch. 5 of Text Ch. 6 of Text Ch. 7 of Text Ch. 8 of Text Ch. 10 of Text

6-7

8-9 10-11 12-13 14 15 16 -17

Process Measurement Process Metrics, Data presentation, Measurement System Evaluation, Process Capability Evaluation, Benckmarking, Measure Phase Process Analysis Tools like Process Mapping, Value Stream Analysis, Process Variation, Root Cause Analysis, Cause and Effect Diagrams, Analyze Phase Case Study GE Fanuc Process Improvement Principles, Seven management and planning tools, Improve Phase Process Control Control Systems, SPC, Control Charts, Control Phase Design for Six Sigma Concept, Design development, Reliability and Prediction in DFSS Video on DFSS Six Sigma Implementation Principles, Organizational Culture and Change Management, Enterprise Leadership Term Paper Presentations

PEDAGOGY Mix of Case Studies, Concepts explanation, Powerpoint Presentations, Class room discussions, display of videos EVALUATION Sr. No. 1 2 3 4 5 Components Quiz Assignments Term Paper Review Examination End Term Examination Weightage 5 10 15 20 50 100 Learning Outcomes

CAREER FOCUS Knowledge of Six Sigma will be helpful in implementing and improving process capability in manufacturing and service operations. Students will be able to increase their opportunities towards the jobs which require process improvement studies. 19

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

VIGNANA JYOTHI INSTITUTE OF MANAGEMENT HYDERABAD

Course Outline Batch: 2012-14 Term: IV Credits: 3 20

Course Name: Lean Manufacturing & TPM

Course Instructor: Mr.Kalicharan Sabat @vjim.edu.in

Intercom:

e-mail:

OBJECTIVES OF THE COURSE The primary objective of the course is to enable Management students of all discipline to understand Lean philosophy, processes and implement the same in the Organizations. COURSE OUTLINE The course is intended to imbibe the Lean thinking in Management students; the path chosen to do so is by means of theoretical sessions followed by practical exercises. All the topics covered are explained using case studies and industry examples. Among the topics are Evolution of Lean Manufacturing systems, Identifying Waste, Lean Tools, and Quality Problems solving tools, etc. LEARNING OUTCOMES At the end of the program students shall be able to, 1. 2. 3. 4. 5. 6. Diagnose the chronic problems in an organization and realize the potential for improvement. Draw a Lean road map for an Organization Understand the tools required to create Flow, usage of relevant tool for different problems. Gain working knowledge on problem solving tools for quality issues and basics of Total Productive Maintenance. Understand the application of Lean principles in all functions and processes Understand the basic approach for Lean in Organizations.

BASIC TEXT BOOK Lean for Dummies - Wiley Publishing inc., by Natalie J. Sayer, Bruce Williams REFERENCE BOOKS Sl. Titles No 1 Lean Thinking 2 Toyota Production System 3 Machine That Changed the World 4 JIT Factory Revolution 5 JIT implementation manual 6 A Revolution in Manufacturing 7 Lean Toolbox 8 Toyota Way Field Book 9 Learning to See 10 11 12 13 14 15 16 17 Lean Solutions Lateral Thinking Six Thinking Hats People and Performance TPM for Process Industries World Class Quality The Goal Gemba Kaizen Low

Author

Womack & Jones Taiichi Ohno James Womack Hiroyuki Hirano Hiroyuki Hirano Shigeo Shingo John Bicheno Jeffery Liker Rother, James Womack, Daniel Jones, John Shook Womack and Jones Edward De Bono Edward De Bono Peter Drucker Suzuki Keki Bhote Eli Goldratt & Jeff Cox cost Masaaki Imai 21

18

common sense approach to management TPM: Collected Practices and Productivity Press Publication Cases By Productivity Press

E-RESOURCES/DATABASES 1. http://www.sixsigmablog.org/lean_manufacturing/page/3/ 2. http://www.articlesbase.com/management-articles/six-sigma-in-the-insurance-industry-71206.html 3. http://www.isixsigma.com/index.php?option=com_kunena&Itemid=151&func=view&catid=7&id=3909 4. www.venturehaus.com/pdf/VH_LSS_FS_Capco_Journal.pdf 5.http://www.sixsigmaonline.org/six-sigma-training-certification-information/articles/six-sigma-in-theinsurance-industry.html 6. http://www.leanmanufacturingconcepts.com/ 7. Lean manufacturing: tools, techniques, and how to use them, Volume 2000, CRC Press Service for Resource Management, by William M. Feld (http://books.google.co.in/books?id=zM_qqlrHKJ8C&printsec=frontcover&dq=lean+manufacturing&cd=1#v= onepage&q&f=false) 8. TPM: Collected Practices and Cases By Productivity Press (http://books.google.co.in/books?id=Yz1BauQU3BMC&printsec=frontcover&dq=TPM&cd=3#v=onepage&q &f=false) 9. Lean for Dummies, Wiley Publishing INC, By Natalie J. Sayer, Bruce Williams (http://books.google.co.in/books?id=l_hIBVeliTcC&printsec=frontcover&dq=lean+for+dummies&cd=1#v=one page&q&f=false)

SESSION PLAN Sessions Topics Evolution of Lean Manufacturing History of Lean Manufacturing, Lean Production Vs. Mass Production, Toyotas and Fords Production System, Basics of Lean Production, Scope of Lean Production Lean Principles 22 Pre-class preparation required

10

4 2 PEDAGOGY

MUDA, MURI, MURA, Types and Sources of Waste, Jidoka, Identifying 3M's, Identifying different types of Waste, Value Vs Waste, Value Stream Mapping Lean Tools Flow, Pull, Perfection, Layout design for Lean, Breaking batch size, SMED, 5S and Work Station Design, Visual Management, Production Levelling and Standardization of work, Lean Organization Principles Lean in Service Processes Total Service Management, Leading people to implement change Goal alignment and Policy deployment. Cross Functional teams Total Productivity Management Importance of Equipment, Concept of OEE, Overview of TPM, Process OEE Final Project Selection

The Pedagogy consists of a mix of lectures, exercise, individual & group work, real life situation & case analysis, video and guest lectures. EVALUATION Sr. No. 1 2 3 4 5 Components Quiz Assignments Term Paper Review Examination End Term Examination Weightage 5 10 15 20 50 100 Learning Outcomes

CAREER FOCUS This is a course for students who want to make a career in the field of Lean Manufacturing consultancy, Business Improvement/Continuous improvement Managers, Lean manufacturing managers, Production Managers, etc.

ANY OTHER REMARKS The following factors would be considered for evaluation of assignments as well as term-end examination (wherever relevant): Conceptual clarity. Ability to relate and draw inferences. Self-analysis with reasoning and drawing conclusions. Relevance of the textual contents (no superfluous or irrelevant information). Information source, suitable referencing and bibliography. 23

Format and language. Students original contribution and creativity. [Any plagiarism shall be viewed seriously and the students have to rework.]

24