Kivo-ebiz Project: Balanced Scorecard

BUSINESS MODEL ORGANISATIONAL DEVELOPMENT

LATER - 2010 LATER – 2010
• Linking with European groups to share the model • Periodic re-evaluation of organisational structures

• Open an e-bay SOON – 2008 SOON – 2008 • Regular volunteer

“shop” forums and
• Level 1 & 2 internet trading course developed • Establish Kivo-ebiz Ltd as a separate social enterprise – 5 Board
• Potential for • Developing accreditation of courses with OCN training
members
renting “High • Increase training contracts with ACL and NLDC • 1 full-time
Street” space • Full cost recovery model – paying Trust for utilities, storage member of staff
• Purchase of new computers
• Investigate space, finance admin. • Develop strategy
• Linking with DTA for sharing the model with other community
feasibility of buy
groups • Revising policies and procedures for work
to sell options • Finance systems developed for invoicing & payment placements, Train-
• Register with Mission Fish for charitable trading
• Update to-gain etc
• Volunteer incentives developed
Business Plan
• Review courier Now -- 2006 Now – 2006 • Increased volunteer
contracts • Develop model • Testing feasibility with family, • Project managed by volunteers under hours on trading
presentations for sales friends & Board members the current Board of KPWCDT • Prepare
and promotion • Using current resources available • CRB checks for volunteers employment
• policies
• Business Plan written at the Trust – office space & Volunteer policy in place
for 2008-2010 computers • Working with ACL to deliver volunteer • Management
• Links with local • Advertising the service in local training Committee & Staff
businesses for recycling newsletter • No staff – buying in tutor time Team training
packaging material • Business plan not in place • Two volunteers – total 10 hours per week • 1 part-time staff

• Annual surplus • Trading turnover
£10K
• Develop
increased to £12K
• Increase % profit on
consultancy sales
income
• Annual surplus of £4K
• Increased sales
income for • Training income of £9K
accredited • Working capital &
training reserves increased
packages - £4K?
• Application for £10K
grant to employ part-
time worker and
increase trading income
• Sale of training package to other organisations
SOON – 2008
• £15K grant from “Dragon’s den” • 1st course delivered “trading on e-bay” • 20 community • Range of social
• Small profit margin of 10% on return and
trading • 16 students trained of which 4 began groups supported
impacts
nationally in “roll
to volunteer with the project researched and
• ACL training contract £2K helping out” of enterprise
• Catchment local community of 10,000
•
demonstrated
secure other jobs within the Trust 300 regular, • More community
• No salaries or volunteer expenses • Trading turnover of approx £7,000 returning local
groups/enterprise
• Overheads not calculated – (85% directly into community) clients for service using the model
absorbed by parent charity • Some impact on social cohesion, • 50 students trained • Greater numbers
& 20 more
training and signposting to other accessing other
services volunteers training and
Now – 2006 • Centre and other community
• Recycling of unwanted goods &
facilities
packaging material training better
utilised by • Continue to
Now – 2006 community encourage and
nurture the ethos
of volunteering
• Increased skills in basic IT, Numeracy & literacy
• Employ part-time worker
SOON – 2008

LATER - 2010 LATER – 2010

FINANCIAL RETURN SOCIAL RETURN