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Digi-Care is D-Link's exclusive initiative specially designed to provide its customers 'Lifetime Warranty' for D-Link and Digi-Link products. Commencing from the 1st October, 2007 our customers can avail of this unique advantage and assurance of superior quality services that meet global standards. D-Link is committed to provide this unique experience that covers a 'super fast' replacement and will go the extra mile to ensure complete customer satisfaction. D-Link believes in building Networks for people any-time.any-where!
Toll Free Support. MTNL / BSNL callers: 1800-22-2002 (Toll Free). Others: +91-22 2844 7600
16
DIRECT SERVICE CENTRES
Wireless
DI - 524, DIR-300, DWL-2100 AP, DWL-3200AP, DWA-110 , DWA-510.
Network Adapters
DFE-520TX, DFE-550FX, DGE-530T.
Print Servers
P-300+, DP-300U, DP-301P+, DP-301U
Broadband
DSL-2640T, GLB-502T
How to register our Products ? Send a Registration Card to the nearest Service Centre or to the Factory Register online through our Website Register by phone through our Call Centre How to avail of our service? We are one of the privileged few with a widespread distribution network covering: - 16 Direct Service Centres and 40 Dealers / Distributor Collection Centres - 200-strong Professional Technical Support Team - Web-based Online Service Management Report - An exclusive Call Centre to provide solutions to all your Technical Queries. For Toll-Free Support, MTNL / BSNL callers: 1800-22-2002 (Toll-Free). Others: +91-22 2844 7600. Customer can register complaints through the Website:
http://dlinkrma.com:9999/crm/jsp/crm_web_complnt_new_add.jsp
Can a customer upgrade the standard to the Desired SLA? Or can he extend the warranty of other products to a Lifetime Warranty? Yes, customers can upgrade from Standard Warranty to their desired SLA to running critical applications under Digi-Care Programs with a small premium. D-Link also offers a paid service to extend product support beyond Digi-Care Lifetime Warranty, available in 3 variants Digi-Care Standard, Digi-Care Standard Plus and Digi-Care Premium.
For more details, please visit our website. URL: www.dlink.co.in /DirectSD.aspx Get the first-hand experience of our best products and services. How can SIs/ partners offer such services to their customers? To help partners deliver value to their customers, D-Link also offers two flavours of the service programme exclusively tailored towards Partners/ System Integrators. The 'Digi-Care Partner Support Advantage' & 'Digi-Care Partner Support Essential' packs help partners offer D-Link's world class service support as a value add to their customers, leveraging D-Link's established service & support network.
Send the product to the nearest D-Link Service Center. For Service Center locations Please visit our website-www.dlink.co.in Can I check the Service Status of my products on the website? Yes, you can with your Product Serial No.# in the D-Link Website:
http://dlinkrma.com:9999/crm/jsp/crm_web_comp_new_lst.jsp
How does D-Link guarantee the support for Lifetime Warranty? If the product fails, D-Link repairs or replaces the product. If the product is discontinued, D-Link will replace it with an equivalent product. Does Digi-Care Lifetime Warranty cover warranty on Adapters, Power Supplies and Fan ? Digi-Care Lifetime Warranty also covers Internal Power Supplies and Fans. However, External Power Adapters carry only One Year Warranty. Are other products covered under the Digi-Care Warranty? The products (not listed in this document) carry a Standard Warranty of One / Three Years. For more information on Warranty, please refer to our website and Products Catalog.