Switching a User to Advanced UM (Voicemail and Fax to email)

Log into the NuPoint Unified Messenger server https://nupoint.redw.local/npm-admin/showLoginPage.

Go to Mailbox Maintenance Mailboxes On the Search Tab enter the users main phone extension Select the Search button Select the box to the left of the users extension # Select the Edit button

S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)

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Select the Class of Service tab Change the Feature from 10 VIP to 12 UM Fax & VM

Select the General tab Enter the users network user name into the Advanced UM Email Username field (the user name must match the alias located on the Exchange server. For example, if the alias is jgarrett then the user name cannot be entered as JGarrett on the Nupoint Server) Enter the users network password into the Advanced UM Email Password field Select the Save button

S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)

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You should receive a message indicating that the update was successful for the users mailbox. Select Done

On the main Mailboxes page enter the last 4 digits of the users fax number

Select Advanced
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S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)

On the Class of Service Tab change Feature from 19 - FAX ONLY to 13 UM FAX>FCOS 12 Select the Save button

S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)

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Select Done on the Update Mailbox status screen

On the left-hand side select the UM User Licensing option

S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)

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Select the Update UM User Licensing button

Select OK to continue

Select OK once the licensing update has completed

Open the Employee Phone Extension.xls spreadsheet located in the S:\REDW Tech folder. Select the FCOS Setup worksheet. Change both the users Primary Mailbox and Fax Mailbox FCOS settings from 10 to 12, and 19 to 13 respectively. Save the worksheet changes.
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S:\REDW Tech\Mitel info\Account Setup Instructions\Switching a User to Advanced UM (Voicemail & Fax to Email)