Changes logon password You can at any given point in time change your logon password.

Step by step guide Step1: Click on Mr Profile from the main menu tab Step2: Click on Profile Management Step3: Select on Password Change Step4: Complete the following mandatory fields: Old Passwords New Password Confirm New Password Balance enquiries You can access latest balances on all your accounts with Stanbic Bank. Statements Transaction history statements You can access a 30, 60, 90, or 180-day transaction history on your accounts. Step by step guide Step 1: Click on the book balance hyperlink Step 2: Select the date range, from and to dates Step 3: Click on the continue button Statement download Once you are banking online you can download your statements to your computer. You can download your statements as either CSV files (viewable in Microsoft Excel, Microsoft Access or Pastel accounting) or PDF, XLS or HTML. Step by step guide Step 1: Click on the book balance hyperlink Step 2: Select the date range, from and to dates Step 3: Click on the continue button Step 4: Your statement will be displayed Step 5: Click on CSV, HTML, XLS or PDF to Download Payments and transfers Make a beneficiary payment Pay a single Beneficiary You can make a single beneficiary payment from internet banking. Step by step guide Step1: Click on Pay single beneficiary Step2: Select beneficiary group/or single beneficiary Step3: Select the from account in the drop-down menu Step4: Enter the my reference you would see on your beneficiary list Step5: Enter the beneficiary reference which will appear on their statement Step6: Enter the amount you need to pay Step7: Click next Step9: Click pay Pay multiple Beneficiaries You can make a multiple beneficiary payment from internet banking. Step by step guide Step1: Select pay multiple beneficiaries Step2: Select the from account in the drop down menu Step3: Select/Search for the beneficiary you would like to pay Step4: Alternatively Select the beneficiary group from the drop down list Step5: Enter the beneficiary statement reference Step6: Enter your statement reference Step7: View the last payment/date(if any) Step8: Enter the amount Step9: Click next Step10: Enter future dates/and or payment confirmation details (if required) Step11: Click next Step12: Click pay beneficiaries Note: Your electronic account payment (EAP) limit will be affected. Make a bill payment You can make a single bill payment from internet banking. Step by step guide Step1: Select Payments from the main menu tab Step2: Click on Biller Management Step3: Select Biller Management from the Biller management menu Step4: Click on the Pay button from the table displayed to pay a selected Biller Note: Your electronic account payment (EAP) limit will be affected.

Make an own funds transfer You can make an own funds transfer between youre Stanbic accounts. Step by step guide Step1: Click on Transfer between accounts Step2: Select the account you want to transfer money from, from the drop-down menu Step3: Select the account you want to transfer money into from the drop-down menu Step4: Enter the amount you want to transfer Step5: Enter the statement reference Step6: Click on Next Step7: Check the transfer details on the confirmation screen Step8: Click on Transfer Note: Your electronic account payment (EAP) limit will be affected. Make a multiple payment You can make a multiple payment that consists both out of beneficiaries and billers from internet banking. Step by step guide Step1: Select Payments from the Main Menu tab Step2: Select Multiple Payments from the Payments tab Step3: Complete the following mandatory fields Step4: Complete the Beneficiary Details Table Step5: Click Add to my list Step6: Click the continue button to proceed with payments Note: Your electronic account payment (EAP) limit will be affected. Account services This option allows you to view the summary of all accounts held by the customer. The accounts that will be displayed in this summary will include the following: Transactional Accounts This section displays the summary of all the operative accounts operative account detail such as: Transaction history Mini statement Book balance Deposit Accounts This section displays the summary of all the deposit accounts maintained with the bank with the following detail: Deposit account detail Loan Accounts This section displays the summary of all the deposit accounts maintained with the bank with the following detail: Loan account detail Amortization schedule Repayment schedule Bills management The retail user can use this option to register for the billers. The billers are the standard payees, whose records are created and maintained with Stanbic Bank. Register for Bill Payments Step by step guide Step1: Select Payments from the main menu tab Step2: Click on Biller Management Step3: Select Register Biller from the Biller management menu Step4: Click on the Register button from the table displayed to register a selected Biller Manage beneficiaries Add a Beneficiary You can add a beneficiary to your internet banking profile. The customer can add either Stanbic bank beneficiaries or other bank beneficiaries Step by step guide Step1: Click on Payments and Transfers Step2: Click on the add new beneficiaries tab Step3: Enter the One time password sent to your cellphone/email address Step4: Enter your reference (this will display on the beneficiaries' list) View Beneficiary You can view all the added beneficiaries to your internet banking profile. Step by step guide Step1: Click on Payments on the main menu tab Step2: Select Beneficiary Management sub menu Step3: Click on the Beneficiary Name hyperlink from the Name column First Time Logon Existing Customer Log into Internet Banking Step by step guide Step1: Enter the correct User ID and Password Step2: Complete the following mandatory fields:

 Enter the Existing Password Enter the New Password Confirm the New Password Step3: Click on the Submit button to proceed with Login New Customer Log into Internet Banking Step by step guide Step1: Enter the correct User ID and Pin Mailer Password Step2: Complete the following mandatory fields: Enter the Pin Mailer Password Enter the New Password Confirm the New Password Step3: Click on the Submit button to proceed with Login Customer Communication Messages How to View Broadcast Messages Step by step guide Step1: Click on General Services tab Step2: Select Messages Step3: Click on the applicable Check Box to view a particular message Step4: Click the OK button Open a savings account You can open a savings account from your internet banking profile when all the minimum requirements are met. Step by step guide Step1: Click on General Services Tab Step2: Select Service Requests from the Sub Menu Step3: Click on Open Savings Account from the Request Drop Down list Step4: Complete the following mandatory fields Scheme Code Currency Next Interest calculation date Withholding Tax Bourne by Terms and Conditions Step5: On clicking the Submit button: The system will display a Preview Confirmation Details Screen Open a notice deposit account You can open a notice deposit account from your internet banking profile when all the minimum requirements are met. Step by step guide Step1: Click on General Services Tab Step2: Select Service Requests from the Sub Menu Step3: Click on Open a Notice Deposit Account from the Request Drop Down list Step4: Complete the following mandatory fields Scheme Code Currency Next Interest calculation date Withholding Tax Bourne by Terms and Conditions Step5: On clicking the Submit button: The system will display a Preview Confirmation Details Screen