Check list for audit

1. Verify Policy elements 2. Verify Mgt Commitment 3. How is Policy Communicated 4. Are suppliers notified of the policy 5. Check whether the University has approved procedures which are mandatory 6. Verify how each procedure is followed and for its appropriateness 7. Verify if appropriate document links are in place 8. Verify if training needs are met 9. Verify objectives and targets 10. Determine how various aspects of the system are communicated 11. Interview employees for awareness REGULATORY REQUIREMENTS 1. Verify what are the regulatory requirements 2. Verify if the requirements have been met 3. Appropriate documents have to be in place for having met these requirements 4. Determine if the requirements have been communicated to the employees 5. Verify accessibility and availability of the requirements OBJECTIVES AND TARGETS 1. Verify if the objectives and targets are consistent with significant aspects and policy 2. Verify individual responsibilities on objectives and targets are defined 3. Check to see if targets are measurable 4. Check if targets are consistent with Quality policy 5. Verify individual roles and responsibilities on objectives and targets defines 6. Are timeframes set and met?

7. Is there a process for review and revision? 8. How is progress tracked? TRAINING, AWARENESS AND COMPETENCE 1. Verify training, awareness and competency procedure has been developed 2. Determine if training needs have been identified 3. Review supporting documentation 4. Verify process to reviews training records to assure required training has been scheduled 5. Have employees received policy and procedure training

COMMUNICATION 1. Verify by sampling the process of how information is communicated between various levels and functions 2. Verify the process for receiving, documenting and responding to external communications 3. Determine by interviews the raising of employee awareness of policies, objectives and targets and improvement programs 4. Determine how the department communicates results of audits and management review to employees 5. Have department provide evidence of external communication to the public 6. Review examples of how the organization determines to communicate its significant aspects DOCUMENTATION 1. Verify manual 2. Verify procedures 3. Verify Organization charts, role and responsibilities 4. Verify work instructions for clarity and visibility 5. Verify manual has been reviewed, understood and communicated to employees 6. Does the University have documented procedures to control documents and records 7. Does the procedure include approval,

MONITOR AND MEASUREMENT 1. Verify measuring procedure 2. Verify calibration of instruments (in labs, gym etc) 3. Verify a system identifying the frequency, means and methods of calibration are in place 4. Identify how performance indicators are chosen, reviewed and revised 5. Ensure that performance indicators are objective, verifiable, reproducible and consistent with the policy. PROCESS 1. Designing of courseware 2. Verifying course relevance 3. Validating courseware INTERNAL AUDIT 1. Verify t hat audit plan, audit schedule have been maintained 2. Verify all compulsory documents and clauses of ISO have been verified 3. Check for adequacy of audit procedure 4. Verify that the observations & NCRs have been categorized under the appropriate clause. 5. Have previous NCRs been checked for closure

Quality Management System and documentation

1. Have you identified your core business processes and defined how they are operated and controlled? 2. Do the core processes have measurements applied to them and are they regularly reviewed? 3. Where you outsource work that could affect product/service quality, have you defined? how this will be controlled?

4. Do you have a documented quality policy and defined how it is reviewed?

5. Are the quality objectives defined in a way that can be measured? 6. Do you have a quality manual that covers the requirements defined in the standard? 7. Do you have procedures for the control of documents and records?

Management responsibility

1. Do you have evidence of management commitment to the system and are they actively involved in the management reviews? 2. At a strategic level, have management defined the activities that are critical to meeting customer requirements? 3. Have a management representative and deputy been appointed? 4. Have you defined the frequency and method of carrying out management reviews of the system?

Resource management

1. Have all staff who can affect quality been trained in their role and do they understand how their roles fit within the quality management system? 2. Are there appropriate records for training, skills and education? 3. Is the work infrastructure and work environment suitable for meeting customer and regulatory requirements? 4. Does the work environment meet all regulations and is it fit for purpose?

Product realization

1. Is there a defined plan/process for the provision of products and services? 2. Is there a defined method by which customer requirements are agreed? 3. Are all appropriate regulatory and legal requirements identified as part of the review of customer requirements? 4. If changes to specification or orders are accepted do you have a method to ensure that these are communicated and controlled? 5. Is the process of managing customer complaints and feedback defined? 6. If you carry out product design, are the inputs to the design process defined and documented? 7. Have you defined how you verify that the final design meets the design specification? 8. Are the design stages defined and reviews carried out with appropriate personnel at all stages? 9. Do you have a method to validate that the final product will operate as intended? 10. Are all changes to the design specification verified and validated and results recorded? 11. Have you defined how suppliers are selected and their performance reviewed? 12. Is the process for receiving and approving supplied goods defined? 13. Do you have a defined method of identification and traceability for products as they go through the realization process? 14. Do you have records of calibration or verification of measuring equipment?

Measuring, analysis and improvement 1. Do you have records of calibration or verification of measuring equipment? 2. Do you have a way of monitoring customer satisfaction and perception? 3. Do you have a defined procedure for performing and analysing internal audits?

4. Do you have a procedure for identifying potential non-conformities in the system? This may be a risk assessment for instance ?

5. Do you have a procedure for identifying non-conformities, their cause, and implementing actions to prevent reoccurrence? 6. Do you have a documented procedure for dealing with non-conforming products which prevent them from being delivered