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CV Iva Gooden
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Telephone: (1234) 5678910. Mobile: 12345 67890. Email: Ivagooden@email.com

SE N I O R SA L E S M A N A G E M E N T / DI RE CTO R S H IP

Possessing a number of achievements and on-going successes by establishing new business generating ideas,
whilst achieving targets within the very competitive motor trade and retail sector. Proven track record
illustrates a significant contribution for a company that offers a genuine opportunity for career progression
within a similar general management / directorship position in Australia.
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FUNCTIONAL AREAS OF EXPERTISE

Strategic planning General management Team leadership

Business development Customer care / follow-up Sales initiatives
Sales administration Account management Auditing
Financial / budget / P&L control Credit control Merchandising
Staff recruitment / training Stock / inventory control Marketing / promotions
Forecasting / planning P.R. initiatives Quality Assurance

PROFESSIONAL DEVELOPMENT
Formal external training and numerous in-house courses, has supplemented my extensive hands-on
management experience: managing company profit, controlling resources, marketing, planning for growth,
salesmanship, warranty procedures, mobility, man management, auditing, computer literacy, maximizing. Finance,
Credit Control. Advanced Salesmanship, Leading and Training for Success, customer care, action planning, business
development. All courses commensurate with areas of expertise / key skills.

PROFESSIONAL EXPERIENCE & SIGNIFICANT ACHIEVEMENTS

AFTER SALES DIRECTOR 1994 – Present

Citroen Dealership, Town Centre Garage Ltd, Sunderland, UK (1987-to date)
Involvement in the general day-to-day business operations, (41 staff reports, including 3 Managers) such as
sales, customer service, display, personnel, training, valuation, disposal, meeting monthly car sales targets,
compiling monthly/weekly written reports and sales figures. Solely responsible for the Service / Parts Department
and the profitability of two After Sales Departments.
Instrumental in making this franchise outlet into a very successful business, with a company turnover of 18 million
in 2002 increasing to an estimated turnover of 25 million in 2003.
Trained staff to deliver excellent customer service, sales of financial products and trainers to train.
Initiated a Quality Assurance “ Quest for Excellence” programme.
Sold and advised on financial products.
Met all monthly sales targets within year-on-year budgets.
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Personal: Date of birth: 1958. Marital status: Married, 3 children.
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