POLYTECHNIC UNIVERSITY OF PUERTO RICO GRADUATE PROGRAMS IN MANAGEMENT MEM 6110 ENGINEERING MANAGEMENT I MID TERM EXAM (Winter

r 2012) Exam is due in handwritten format on February 1, 2013, send to etorres@pupr.edu Name: _______________________________________
1. (20 Points) You are hired as an Operations Manager, the manager that you are replacing

focused on the right treatment of people to obtain performance. However the Operations Director noticed that performance throughout the past year has been decreasing and you have a reputation for being able to effectively manage with a focus towards administrative and scientific skills, that is why you got the job. Describe the major similarities and differences between the manager you are replacing and yourself? Make your comparison focusing on what you learned from classical and behavioral theorists with respect to their approach to management.

2.

(15 Points) Vanessa Rodriguez works for a multinational corporation that manufactures

liquid mouthwash & antiseptic products, she developed and launched a new line of business by creating a mouth antiseptic that is a dry film of about quarter of an inch and is portable, she did this while working for the company. Is Vanessa Rodriguez an entrepreneur or intrapreneur? What is the main difference between and entrepreneur and intrapreneur?

3.

(15 Points) List and explain the four (4) management functions.

4.

(25 Points) You have been promoted from being an effective manager in one department

(finance) to be the manager in another department (manufacturing). Production is low, and has declined in recent months. That is why you got the job. The manager you are replacing did not work with his group to do much work with respect to production rates, he focused on placing systems for doing things right with respect to avoiding human errors, but he was not focusing on doing the right things when it related to maintaining high production rates which was the critical outcome from a manufacturing standpoint. Your supervisors are not performing as required, overtime costs are increasing, you have equipments that are down with mechanical problems, and your metric system is not giving the right visibility for you to have the right information for decision making. Answer the following: i. Was the manager that you replaced efficient or effective?

ii. Do you foresee any issues with your change from finance to manufacturing, could you be as effective in your new role, is your management ability universal?

iii. Based on the presented case study, evaluate your resources as a manager, list the 4 managers resources and recommend how to improve each based on the issues presented.

iv. Which of the management skills will you apply to turn around the current situation as a manufacturing manager, also based on your previous financial background what management skill will you need to improve or further develop?

5.

(25 Points) Answer the following questions: i. List and describe the 6 steps of the decision making model. For what type of decisions would you use the decision making model, why?

ii. Indicate the main differences between Strategic and Operational Planning, include and list examples and include the main components/elements of each.