PERSONAL SUMMARY An experienced, disciplined, and highly-motivated Business Analyst who has worked on a wide range of projects within

both the Public and Private Sectors. A accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping and the development of interactive prototypes.

CAREER HISTORY BUSINESS ANALYST - Company name June 2009 - present Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management multiple small projects, using PRINCE 2, to enhance the existing functionality and web pages for global clients employee share plans. Managing the work from initial request through estimation, approval, requirements, build and implementation.

Delivered Functional and User Acceptance Testing. Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way. Travelling to various locations in the UK to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined. Implementation of new designs within the Business Operating Model. Supply Chain modelling and advice on Planning Systems. Involved in workshops / training / presentations. Assisting in the preparation of user and system test plans. Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

BUSINESS ANALYST / PROJECT MANAGER - company name August 2006 - June 2009 Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management.

Managed the analysis and implementation of several large IT projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations. Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement procedure for administrative processes Operational Process Flow Reviews.

PROFESSIONAL EXPERIENCE Technical

Involved in projects to review financial & budgetary systems and the redesign of systems for SOX / JSOX regulatory legislation. Knowledge of Expertise in System design and development required for business process. Having a thorough understanding of how IT interfaces with multiple functional groups within an organization. Ability to construct process models including data dictionaries and volume estimates. Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.

Management

Understanding service objectives and capturing business requirements through active listening & questioning techniques. Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT projects. Able to prepare written proposals, requirements specifications, invitations to tender and solution specifications. Able to Identify business & systems process improvements from Big Picture to detail level. Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.

KEY COMPETENCIES AND SKILLS

Budgeting and planning Business Analysis Supporting Strategy Rollout Change management
UAT & Testing Enterprise Architect Business modelling CRM & Workflow

Financial services Client relations

Data Migration Mapping Test planning

TECHNICAL SKILLS MSProject NIKU Visio Siebel Chordiant PeopleSoft JD Edwards Fiserv ICBS Fiserv Alliant CRS Experian MicroMarketer Experian Mosaic CACI LifestylesUK SPSS SAS, SAP 4.7 Finance CaseWise process modelling Corvu Cognos. Oracle Discoverer, Oracle Portal, Oracle OLAP, Business ObjectsXI Enterprise/ Data Integrator, CMMI, UML.

ACADEMIC QUALIFICATIONS

Master of Business Administration, Finance, Coventry University - 2004 Bachelor of Science in Business Management, Warwick University - 2002

REFERENCES - available on request. Mobility: Full UK driving license DOB: 1980 Marital status: Single Languages: Engish French PERSONAL SUMMARY An experienced, disciplined, and highly-motivated Business Analyst who has worked on a wide range of projects within both the Public and Private Sectors. A accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in fields such as analysis and gathering, business process mapping and the development of interactive prototypes.

CAREER HISTORY BUSINESS ANALYST - Company name June 2009 - present Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management multiple small projects, using PRINCE 2, to enhance the existing functionality and web pages for global clients employee share plans. Managing the work from initial request through estimation, approval, requirements, build and implementation.

Delivered Functional and User Acceptance Testing. Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way. Travelling to various locations in the UK to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined. Implementation of new designs within the Business Operating Model. Supply Chain modelling and advice on Planning Systems. Involved in workshops / training / presentations. Assisting in the preparation of user and system test plans. Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

BUSINESS ANALYST / PROJECT MANAGER - company name August 2006 - June 2009 Responsible for scoping the business requirements and developing technical solutions. Involved

in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management.

Managed the analysis and implementation of several large IT projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations. Analysis & design for a web-based adaptable workflow system for use across the business to streamline endorsement procedure for administrative processes Operational Process Flow Reviews.

PROFESSIONAL EXPERIENCE Technical

Involved in projects to review financial & budgetary systems and the redesign of systems for SOX / JSOX regulatory legislation. Knowledge of Expertise in System design and development required for business process. Having a thorough understanding of how IT interfaces with multiple functional groups within an organization. Ability to construct process models including data dictionaries and volume estimates. Able to test business applications from a business perspective to ensure that all client requirements are incorporated into the design.

Management

Understanding service objectives and capturing business requirements through active listening & questioning techniques. Keeping abreast of new legislation, company strategy and policy and being able to identify its impact on ICT projects. Able to prepare written proposals, requirements specifications, invitations to tender and solution specifications. Able to Identify business & systems process improvements from Big Picture to detail level. Excellent communication skills to manage and liaise with business and technical consultants to explore business process improvement opportunities.

KEY COMPETENCIES AND SKILLS

Budgeting and planning Business Analysis Supporting Strategy Rollout Change management
UAT & Testing Enterprise Architect Business modelling CRM & Workflow

Financial services Client relations

Data Migration Mapping Test planning

TECHNICAL SKILLS MSProject NIKU Visio Siebel Chordiant PeopleSoft JD Edwards Fiserv ICBS Fiserv Alliant CRS Experian MicroMarketer Experian Mosaic CACI LifestylesUK SPSS SAS, SAP 4.7 Finance CaseWise process modelling Corvu Cognos. Oracle Discoverer, Oracle Portal, Oracle OLAP, Business ObjectsXI Enterprise/ Data Integrator, CMMI, UML.

ACADEMIC QUALIFICATIONS Master of Business Administration, Finance, Coventry University - 2004 Bachelor of Science in Business Management, Warwick University - 2002

REFERENCES - available on request. Mobility: Full UK driving license DOB: 1980 Marital status: Single Languages: Engish French Samples represents that of an actual working technical professional found on the WEB and modified to protect the privacy of these professionals. Human names, company names, colleges, software product names are intentionally made up.

SCOTT A. LATHROP
EXPERIENCE:

1991 - Present Frontman Marketing & Management, Inc., Oakridge, MI Principal Operate a management and IT consulting firm providing professional services to the following industries: telecommunications; manufacturing; information systems and services; and food & beverage. Frontman s consulting practice is devoted to helping companies plan and implement new management practices and information technology. Services include: program/project management, e-business strategy CRM, B2B, B2C , business process analysis and re-engineering, IT transformation, group facilitation. Selected accomplishments to date:

Assisted leading enterprise planning consultant with its e-business services strategy, including authorship of a 28page Ahow toA guide on Customer Relationship Management planning and implementation. 2000 Lead and facilitated a 17-person management team engaged in strategic planning workshops over three-month period. Adopted quality function deployment techniques and executive coaching skills to assist team in hearing the voice of the customer and defining new programs to increase business and penetrate new markets. 1999-2000

Led a team of 10 consultants to define business/testing requirements and new methods for the migration of 400,000 customers to a new billing system and service order processor for European telecommunication supplier. 1998-1999

Developed 5-year plan to train 11,000 skilled trades users in new automotive design/manufacturing applications. Plan included migration strategy, business requirements, best practices deployment and budget projections. 1998 Introduced Quality Function Deployment, Business Process Modeling and other best practices to Midwest and European telecommunication suppliers. 1997, 2000 Developed and implemented business/technology plans for three service-oriented clients resulting in venture financing/program approvals. 1993-4 Performed a market analysis of 17 system integrators for software supplier. Defined and implemented partnership strategy with four integrators. 1992 Developed large IT organizationAs business process and document management strategy. Also helped client develop project management best practices. 1997 Led team of 8 consultants to determine requirements for a sales/service system. 1996 1989 - 1991 Bowen Microsystems Computer Corp., Oakridge, MI Business Development/Application Marketing Manager Responsible for Central Area business development for Manufacturing and Mechanical Computer Aided Design markets, including market research, solution partner recruitment, sales support, strategic program management, and sales forecasting. Also served as server products sales development manager for the sales area. Accomplishments:

o o o

Co-developed Bowen s corporate manufacturing/engineering marketing plans. Conceived and developed corporate Big-6 Consulting Partners Program. Increased manufacturing-related business for Central Area states 98 , FY90. Recruited and signed 28 software vendors, integrators and OEMs. Project manager for ClintonAs Quality Ranking & Rating Process. Program manager for: Wright-Patterson AFB s Enterprise Integration Program; Washington University s CIM Center; Cleveland Advanced Manufacturing Program Center/Unified Technology Center. 1983 - 1989 Promotion Equipment Corporation, Oakridge, MI Manufacturing Consultant/Principal Software Specialist As a team leader of the Manufacturing Resource Center, responsible for manufacturing system integration consulting, including: requirements analysis, system design, management planning, and project management to companies implementing multi-year computer-integrated manufacturing CIM programs. Accomplishments:

Co-authored automotive industry solutions marketing plan, 1987. Directly contributed to 7.8M in hardware and 8.1M in service revenue in FY87-89. Taught 7 customer and internal industry-oriented and technical courses. Participated in 8 customer needs analysis and business planning engagements, five of which were adopted by the client and implemented to plan. Managed three systems integration projects; participated in four more. Produced manufacturing consulting business plans three fiscal years for Upstate New York District. Co-wrote Application Center for Technology business plan. Developed for sales and support readiness plan for Baseway software family to be deployed worldwide. 1982 Alpha Technology, Inc., Rochester, NY Mechanical Engineer

Delivered robot application services to the General Electric robotics development group Charlotta, VA and Rochester, NY . Analyzed and specified integration needs for communication to host computers cell controllers for discrete assembly applications. EDUCATION: Union College, B.S., Mechanical Engineering, 1982; post-graduate work, Computer and Electrical Engineering and Management, Union College, 1983; numerous technical and marketing courses; Digital Management Development Course, graduated 1988; Goal/QPC Teamwork, Facilitation & Planning Workshop, 1997. AWARDS: Society of Manufacturing Engineers PresidentAs Award, 1992; Bowen Microsystems Business Incentive Bonus Award, 1989 & 1990; Digital Equipment Corporation Software Services National Excellence Award, 1988. INDUSTRY AFFILIATIONS: Certified in Production and Inventory Management CPIM , American Production and Inventory Control Society APICS , 1988; Certified Manufacturing Engineer CMfgE , Society of Manufacturing Engineers SME , 1986, 1989, 1992. Past Chair, SME Oakridge/Windsor Chapter Alliance, 1993 14 chapters representing 4,000 members ; Past Chair, SME Chapter 254, Greater Oakridge, 625 members, 1991; Session Chair, Autofact 1991-1993 conferences; Assistant Session Chair, Autofact 1986 - 1989. Authored six association articles covering various topics. RESUME ADDENDUM: SKILLS & PROJECT EXPERIENCE

COMMUNICATION AND PROBLEM SOLVING SKILLS:

Articulation of complex issues in technology program planning to senior management, including technology impact, human factors, and cost analysis. Strong program and project and team management skills. Have directly managed team of 12, including hiring and budget responsibility. Applying proven planning skills to IT improvement and transformation projects, including value proposition, investment required, problems, pitfalls, and payback. Understanding of the practices and methods of Business Process Re-engineering. Experience with assessing and planning e-business strategy for manufacturing and service firms, including Customer Relationship Management CRM , Personalization, Business-to-Business solution framework, Business-to-Customer solution framework, and Supply Chain Management. Proven research, writing and public speaking skills. Writing samples and references available. Experience with facilitating and applying Quality Function Deployment and AVoice of the CustomerA techniques to product and service development, software requirements and customer experience. Experience using several popular business process modeling tools. Applying workstation technology to complex manufacturing problems, such as cell control, production scheduling and tool crib management. VERTICAL INDUSTRY EXPERIENCE:

Telecommunications: Billing Systems; Customer Care; Service Order Processors; Call Center Management; Call Center Back Office; Customer Relationship Management; Product Management; Pricing; Tariffs and Compliance; Calling Cards; Long Distance; Carriers; Cellular. Automotive: Vehicle Development Lifecycle; Release Management System; Skilled Trades Training Development; CAD/CAM Technologies; Vehicle Assembly; Stamping Technologies.

Manufacturing: Discrete Manufacturing for Work-in-Process; MRP-II; Enterprise Resource Planning; Production Scheduling; Master Planning; Capacity Requirements Planning; Inventory Planning; Cell Control. Some Process exposure. Defense Industry: Work Force Planning; Battle Planning; Combat Simulation; Facility Planning. Demographics: Graphical Information Systems; Geomapping and Geocoding. TOOL PROFICIENCY: Project Management: MS Project 97/98, MS Excel, MS Access Issue Management . Business Process Modeling: Action Workflow, CASEwise, Process Charter now Process 98 , Visio, MicroGrafx Flowcharter, LogicWorks BPwin moderate . Software Lifecycle Management Methods: Quality Function Deployment QFD for Software Development, Joint Application Development, Rapid Prototyping; Traditional Waterfall. Facilitation Techniques: QFD, Affinity Diagram, Cause and Effect Fishbone , Force Field, Radar, Tree Diagram, Customer Focus Groups. Full Lifecycle Software Development Tools & Methods: RumbaughAs Object Modeling Technique, JacobsenAs Use Case Method, basic data modeling techniques LogicWorks ERwin . Exposure to Rational tool suite Rose et al , and EnsembleAs Streams. Presentation and General Business Tools: MS Powerpoint 97/2000, Adobe Framemaker, MS Word, MS Excel, Word Perfect. Technical Exposure in Past Work Assignments: BowenOS/Unix, Oracle, Client/Server Architecture, VMS, DECnet, OSI MAP/TOP, EDI X.12, Manufacturing Message Standard, X.11 Protocol, Real-Time Transaction Processing, OLTP. SELECTED PROJECT ABSTRACTS: Johnson Enterprise Consulting, Inc., Chicago, IL :

Objective To attain a position within a progressive company to 1. 2. 3. Utilize proven analytical, planning and leadership skills Enable the business to Think Beyond the Norm resulting in improvements/efficiencies within its product /service lines Improve both internal and external customer relationships. Professional Summary Creative, analytical and results-oriented professional with 16 years experience involving operations management, system conversions, software development, process re-engineering, requirement analysis, project leadership, project management and customer relations. Significant Accomplishments Business Analyst/Team Lead H&R Block

Successfully defined and integrated BA role within CRM Systems IT Department: created requirements documentation, completed workflow analysis, improved screen navigation, quality tested application, produced and presented training manuals. This included several Clarify applications, ClearSales, ClearSupport and the Clarify Beta

release of i-Sales new Enterprise Java Architecture Product . Defined requirements and collaborated on the design for several CRM Systems interface projects including backend brokerage system, tax preparation systems and a third party literature vendor. Managed Support Desk ensuring prioritization and completion of incoming support requests. Initiated project involving CRM definition for enterprise business solutions across multiple business lines and the incorporation of sales process into the lead management system.

Promoted to Team Lead for CRM Business Analyst Unit. Created and managed project plans, issue logs, scope management, resources management and scheduling. Consultant & Project Manager / Project Lead Applied Reasoning

Responsible for the project management activities of a Java based consumer web application including web games, call center application, data warehousing, customer relationship management, account data management, and finance . As cross-functional project manager was responsible for project planning, project management methodology implementation, issue/risk tracking, scope and resource management through iterative Object Oriented Software Development Lifecycle. Assisted the client through Beta and Soft Launch releases to the public.

Led several project teams whose efforts included integration with third party vendors providing call center, commerce and finance applications. Enlisted as internal operational and project manager for Engineering projects, System Admin. Team, Support staff and Sales Staff including related business process improvements. Business Analyst and Relationship Manager for a pilot recruitment/interview application. Consultant & Business Analyst/Project Lead Midwest Consulting Group Facilitated JAD sessions, introduced use cases into application development methodology and created client approval process for project methodology. Aligned requirement documentation with use of UML for object oriented software development. Process innovations created in analysis phase projected to reduce operational costs by 11 million dollars the first year in a multi-vendor site telesales environment. Projected 75 reduction in support staff through elimination of redundant tasks, streamlined processes accompanied by designing smart GUI s with integration to multiple backend

systems and various CTI platforms. Established as client/vendor liaison throughout plan, analyze and design phase. Published documentation including: project charter, project plan, risk assessment, high level business requirement, use cases detailed requirements , workflow diagrams, output requirements, and project issue log.

Promoted to Team Lead. Responsibilities included interdivisional project planning, team development, resource allocation, user integration and implementation for a Java and Clarify thin-client. Conversions Director Boston New Bank Facilitated Joint Application Development JAD s sessions with internal and external clients , DST Systems development team SmallTalk and Cobol Mainframe Technical staff to support conversion effort both from data and process perspectives. Created ensuing use cases, report requirements/templates, scope documents, issue tracking

and project plans. Developed a multi-system conversion process that supported new conversion programs in concert with a multiphase application development project. Conducted conversion and usability testing. Managed staff of 12 across multiple business locations nationwide.

Initiated and managed the design and implementation of VB application which integrated issue/ tracking and resolution, JAD resource scheduling, use case acceptance, scope management, SCR requests, client profiling and conversion scheduling. Project Manager for 3 concurrent teams representing application development for corporate reorganizations/mergers, employee stock purchase plans, and employee stock administration. Collaborated with Marketing in the creation of RFP responses and presented system demonstrations to potential clients. Project Coordinator Divisional Special Projects Boston New Bank

Successfully recovered Five- 5 million-dollars in a claim recovery initiative. Directed a Client Retention Team resolving 93 of identified client issues within a six- 6 month period. Retained 98 of departing clients with improvement plans. Organized client seminars involving focus groups and documented resulting strategies. Improved productivity by 65 via automated processes in stock distributions.

Responsible for stock transfer conversion projects for clients totaling 2+ million shareholder accounts. Employment History

Richard H&R, Kansas City, MO November 2001-Current Business Analyst & Assigned to CRM IT ClearSales and iSales Team.

A & V Company, Berburry Park, KS January 2001-September 2001 Principal Consultant & Project Manager.

Ashcroft Consulting Group, Kansas City, MO March 2000-January 2001 Business Analyst to Project Lead - Assigned to ITAD Sprint PCS- Telesales GUI Design Team

Boston New Bank, Vernon, MA 1986-1990 & 1991-March 2000

Director of New System Conversions, February 1998 & March 2000 Business Analyst/New System Development, August 1997 to February 1998 Project Coordinator, May 1995 to October 1997 Report Scheduler and Conversion Coordinator, September 1991 to May 1995 Various Supervisory and Clerical positions 1986-1990 Superior Bank and Trust Company, Boston, MA 1990 - 1991 Supervisor of Daily Operations for Closed End Funds, 1990 to September 1991

Skill Sets Skills: Operational Management, Project Management, Project/Team Lead, Business Analysis, Process Re-engineering, Troubleshooting , Facilitation, Use Cases, Scope Management, Project Methodology, Application Testing, Software Development, Client Management/Retention, Data Conversions, Data Mapping, Training, Support Desk Software: MS Project, MS Office, allCLEAR, StarTeam, ACT 2001, Clarify: ClearSales + iSales Industry Experience: Stock Transfer, Corporate Mergers, Employee Stock Purchase/Option Plans and Administration, IPO s, Proxy, Dividend Reinvestment, Mutual Funds, Reports Management, Sales Activities, Literature Fulfillment, Account Management, CRM, Telesales Call Center Education Boston University 1999 Project Management Certificate 10 month Program University of Massachusetts, Boston 1987-1991 Concentration in Business Northeastern University, Boston 1986-1987, Concentration in Business Boston College, Boston 1985-1986 Concentration in Management Continuing Education - Various Training Seminars for:

Microsoft Suite,

Effective Management, Team Leadership, Project Management, Negotiations, Conflict Resolution, Presentations

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