1. What is New Pension System ?

The New Pension System (NPS) is a new voluntary contributory pension scheme introduced by the Central Government through Pension Fund Regulatory and Development Authority(PFRDA) to promote old age income security. It is a defined contribution pension system which is being offered on a voluntary basis to all citizens of India other than government employees covered by NPS. Under the NPS, individuals can open a personal retirement account with the government through PFRDA and can set aside and save a pension corpus during their work life to meet financial needs after retirement. These contributions earn returns depending on the investment option selected by the individual. At the time of withdrawal, the subscribers have to invest a portion of their accumulated pension wealth under the NPS to purchase a life annuity from an IRDA regulated life insurance company and the balance may be withdrawn in lumpsum. The amount and the time period after which withdrawals can be made are subject to certain conditions (as explained in theses FAQs). Click here to view the NPS offer document (on clicking new offer document for the UOS model should be made available) 2. What is the architecture of NPS? Who are the different entities involved? Following are the Intermediaries in the NPS system: Pension Fund Regulatory and Development Authority (PFRDA) Central Record-keeping Agency (CRA) - National Securities Depository Limited (NSDL) has been appointed as the CRA for NPS by PFRDA. Pension Funds (PFs)/Pension Fund Managers (PFM) Annuity Service Provider (ASP) Trust & Trustee Bank (TB) Point of Presence (PoP) Custodian Description of the above entities : Pension Fund Regulatory and Development Authority (PFRDA) PFRDA is the regulator for the NPS. PFRDA is responsible for registration of various intermediaries in the system such as Central Record Keeping Agency (CRA), Pension Funds, Custodians, NPS Trustee Bank, etc. PFRDA shall also monitor the performance of the various intermediaries and ensure that all stakeholders comply with the guidelines/regulations issued by PFRDA from time to time. Central Record-keeping Agency (CRA) The record-keeping, administration and customer service functions for all subscribers of the New Pension System will be centralized and performed by the CRA. The CRA shall, on the basis of instructions received from subscribers, transmit such instructions to the appointed Pension Funds on a regular basis. The CRA will also provide periodic, consolidated PRAN statements to each subscriber. Currently National Securities Depository Ltd (NSDL) is CRA. Pension Funds (PFs)/Pension Fund Managers (PFMs)

Appointed PFs are responsible for managing the retirement savings of subscribers under the NPS. The PFRDA has appointed a limited number of leading professional firms to act as PFMs. Subscribers contribution is given to these PFMs for further investment. The PFs are required to invest strictly in accordance with the guidelines issued by the government / PFRDA. PFs would communicate the NAV of each scheme to CRA on a regular basis. NPS allows you to choose from any one of the following five entities as PF to mange your pension fund: ICICI Prudential Pension Funds Management Company Limited Kotak Mahindra Pension Fund Limited Reliance Capital Pension Fund Limited SBI Pension Funds Limited UTI Retirement Solutions Limited

Annuity Service Provider (ASP) ASPs are responsible for delivering a regular monthly pension to the subscriber after attaining the normal retirement age of 60 yrs. PFRDA has empanelled the following seven IRDA approved life insurance companies for providing annuity services to the subscribers of National Pension System (NPS). 1. Life Insurance Corporation of India 2. SBI Life Insurance Co. Ltd. 3. ICICI Prudential Life Insurance Co. Ltd. 4. Bajaj Allianz Life Insurance Co. Ltd. 5. Star Union Dai-ichi Life Insurance Co. Ltd. 6. Reliance Life Insurance Co. Ltd. 7. HDFC Standard Life Insurance Co. Ltd. PFRDA / CRA is in process of finalizing the operational guidelines for annuity,. NPS subscriber can then annuitize the with any of the any Annuity Service Provider as selected by them either on attaining the 60 years of age or anytime before attaining the age of 60 years. .

Trust & Trustee Bank (TB) The Trust established under the NPS, is responsible for taking care of the funds under the NPS and is the registered owner of all NPS assets. The trust holds an account with as the NPS Trustee Bank,i.e Bank of India. NPS Trustee Bank facilitates fund transfers across various entities of NPS system viz. PFM, Annuity Service Providers, subscriber, etc. The NPS Trust is being administered by the Board of Trustees, as constituted by the PFRDA.

Point of Presence (PoP) PoP is the first point of interaction between the voluntary subscriber and the NPS architecture. The PoP is responsible for performing functions relating to registration of subscribers, undertaking Know Your Customer (KYC) verification, receiving contributions and instructions from subscribers and transmission of the same to designated NPS intermediaries.

Custodian The Custodian is responsible for the custody of underlying assets. Custodian is a SEBI registered Custodial Services providing fulfilling condition on foreign holdings and cross holdings as Government may prescribe. Current custodian is Stock Holding Corporation Of India ( SCHIL )

Please note that the addition or deletion of intermediaries like PFM, POP and ASP is a continuous process. The latest list of PFMs, POPs and ASPs are available on PFRDA website - www.pfrda.org.in. 3. Who can invest in NPS? Any Indian citizen between the age of 18 to 60 years can invest in NPS. However, persons having an existing NPS account and government employees who are already covered under NPS cannot again open an additional account under NPS. 4. Can an NRI open an NPS account? Yes. An NRI can open an NPS account if the NRI has a bank account with a bank based in India. Contributions made by NRI are subject to regulatory requirements as prescribed by RBI and FEMA from time to time. Presently, I-Sec is offering the NPS product to Resident Indians only under UOS model 5. What if my citizenship status changes after I open a permanent retirement account under NPS? NPS is available only to citizens of India. If the subscriber's citizenship status changes, his/ her NPS account would be closed 6. How do I invest in NPS? To invest in NPS, you will be required to open an account with a Point of Presence (POP) and obtain a Permanent Retirement Account Number (PRAN). This is the unique identification number given to your NPS account. ICICI Securities Limited (I-Sec) is registered as a Point of Presence (POP) with the PFRDA for offering services pertaining to opening and operation of NPS accounts. 7. What are the benefits of investing in the NPS? You may benefit from investing in NPS in the following manner:

1. It is voluntary: You can choose the amount you want to set aside and save every year 2. It is simple: All you have to do is to open an account with any one of the POP and get a PRAN 3. It is flexible: You can choose your own investment option and Pension fund and see your money grow 4. It is portable: You can operate your account from anywhere in the country , even if you change your city, job or pension fund manager 5. It is regulated: NPS is regulated by PFRDA, with transparent investment norms and regular monitoring and performance review of fund managers by NPS trust 8. What are the different types of NPS accounts? NPS accounts are of two types: Tier I account: This is a non withdrawable account wherein you will not be able to withdraw your funds until you attain the normal retirement age of 60 years. To withdraw from your Tier I account at anytime before 60 years of age, you would be required to invest atleast 80% of your pension wealth to purchase a life annuity from any IRDA - regulated life insurance company. You may withdraw the remaining 20% of your pension wealth as a lumpsum. Tier II account: To open this account, you should have an active Tier I account. This is a voluntary savings facility. You will be free to withdraw your savings from this account whenever you wish. 9. If I have invested in any other Provident Fund, can I still invest in NPS? Yes. Investment in NPS is independent of your contribution to any Provident Fund. 10. I have invested in pension funds of non government / private entities. Can I still invest in NPS? Yes. Investment in NPS is independent of your subscription to any other pension fund. 11. Can I invest in NPS through ICICI Securities limited? Yes. ICICI Securities Limited (I-Sec) is registered as a Point of Presence (POP) with the PFRDA for offering services pertaining to opening and operation of NPS accounts. 12. How can I apply for the Tier I and Tier II NPS accounts through www.icicidirect.com? You can open an online Tier I and Tier II account by logging in into your www.icicidirect.com trading / investment account and visiting the "Subscribe NPS" link on

the NPS page. There is a facility available on the www.icicidirect.com for register either for Tier I, Tier II (provided Tier I is active) and Consolidated Tier I and Tier II account. While registering for the NPS, the minimum subscription amount criteria should be met for the each type of NPS Tier account. 13. How will I know my PRAN? After your NPS / Permanent Retirement Account (PRA) is opened, CRA shall intimate you about your PRAN. I-Sec would also email you the PRAN allotment letter. You will also receive a Telephone Password (TPIN) and Internet Password (IPIN) directly from CRA. The TPIN can be used to access your NPS account on the call centre number of CRA (1800222080). While your IPIN can be used to access your account on CRA website (www.npscra.nsdl.co.in) on a 24 x 7 basis. 14. Will I get a PRAN Card when I open an NPS account through www.icicidirect.com? No. If you are opening an NPS account by making an online application on www.icicidirect.com, you will be provided PRAN allotment letter by I-Sec and not the PRAN Card. You will have to apply for the PRAN card by submitting the necessary documents in hard copy/ physical form . 15. Is PRAN card Mandatory? Based on the recent guidelines issued by PFRDA, PRAN Card has been made mandatory. If you have not applied for the PRAN Card by the end of the next month of the PRAN generation, then CRA shall deactivate such accounts. In such an event you will not be able to place any contribution in your NPS accounts or place any service request (other than applying for PRAN card), till the accounts are reactivated (through submission of PRAN Card application) 16. Is there any charges for reactivation after issuance of PRAN card ? Currently CRA is not charging any fee on reactivation of NPS accounts on issuance of the PRAN card. 17. What is the process for applying for a physical PRAN Card when I open an NPS account through www.icicidirect.com? Or What is the process for re activation of the PRAN marked as deactive due to PRAN non issuance ? For applying for the PRAN card you will have to visit the NPS section and click on Place Service Request and take the print out of the pre filled form. You will have to affix recent

colour photograph and you have to sign at two places within the highlighted box (in black ink ). You may also get the blank NPS subscriber form from the PFRDA site which you may fill in and sign as stated in the above para. The pre-filled form (from the idirect site) or the manually filled form has to be forwarded to the following address: ICICI Securities Ltd Sales Operations Dept Shree Sawan Knowledge Park, Ground Floor, Plot No. D-507, T.Ts Ind Area, M.I.D.C, Turbhe, Opp. Juinagar Railway Station, Navi Mumbai - 400705 18. How will I know about the status of the PRAN Card application form? The status of the PRAN Card can be checked from the CRA site 19. How will I know about the status of my PRAN Number? You can track the status of your application by logging in to your www.icicidirect.com account and visiting the "Subscribe NPS" link on the NPS page. In case your application has been successfully processed, your PRAN will be displayed under the above link. In case your application form is rejected by CRA for any reason, I-Sec shall intimate you of the same through email and also provide the reasons for rejection of your application as provided by the CRA.Further, I-Sec shall also refund to you, your contribution money together with processing fees and taxes deducted upfront. 20. How can I make contributions into the NPS account through www.icicidirect.com? To make a contribution to your NPS account, you will need to allocate funds by visiting the "Modify allocations" link of the NPS page of your www.icicidirect.com account under the option 'MF, IPO, Insurance, NPS and others'. 21. Are there any conditions for making contributions to the NPS account? Yes. PFRDA has specified the minimum contribution that is to be made in a financial year for each type of NPS account. Further, you are required to make your first contribution at the time of applying for registration with a Point of Presence (POP). Additionally, the following conditions apply for each of the below accounts. Tier I: Minimum amount per contribution - Rs. 500 / Minimum contribution per year - Rs. 6,000/ Minimum number of contributions 01 per year

Tier II: Minimum amount at the time of account opening - Rs. 1,000/(Minimum 1 contribution incase account is opened in the last quarter of the financial year) Minimum Amount per contribution - Rs. 250/ Minimum Balance to be maintained at the end of the Financial Year - Rs. 2,000/You may decide on the frequency of your payments during the year as per your convenience. Further, you may also contribute the entire minimum contribution amount as detailed above at the time of registration itself. 22. Can I make contributions to my NPS accounts through the Payment gateway facility on www.icicidirect.com? Yes. You can place contribution through Payment gateway from your registered account other than ICICI bank. 23. Will the government also contribute anything to my NPS account? No. The Government will not be making any contribution to your NPS account. The Government of India may however, make contributions to the accounts of NPS account holders who opt for Swavalamban scheme subject to conditions stated in Swavalamban scheme. The facility to opt for Swavalamban scheme is presently offered on www.icicidirect.com. 24. What will happen if I do not make the minimum contribution during any financial year? It is advisable that you make the stipulated contribution on a regular basis in your NPS account. In case of a default: 1. You will have to bear a default penalty of Rs. 100 for each year of default and further CRA will mark your NPS account as dormant on the last date of that financial year. 2. You will have to contribute the balance amount of the minimum contribution for each year of default along with the minimum contribution amount for the year in which the account is proposed to be activated. 3. To reactivate your account, account you need to send the physical form (UOS-S10A Application for unfreezing of PRAN under National Pension System) available on www.npscra.nsdl.co.in. along with the cheque for the aggregate of the outstanding amount to following address: ICICI Securities Ltd, NPS Operations Dept, Shree Sawan Knowledge Park, Ground Floor, Plot No. D-507, T.Ts Ind Area, M.I.D.C, Turbhe, Opp. Juinagar Railway Station, Navi Mumbai 400705 For instance, if your account has become dormant in the F.Y. 2010-11 due to non payment of minimum contribution. Suppose you have contributed say Rs. 3000/during F.Y. 2010-11 to your NPS account. In that case for reactivating your NPS Tier I

account, you will have to contribute the outstanding minimum contribution ie Rs. 6,000/- less Rs. 3000/- = Rs. 3000/- plus penalty of Rs. 100/-, Rs.6000/- for the F.Y. 2011-12 + penalty amount of Rs.100 and Rs. 500/- being the minimum contribution amount for F.Y. 2012-13. You will also have to pay I-Sec, POP charges and Service Tax thereon. 4. A dormant account shall be closed when the value falls to zero. The fee structure may change as may be decided by the PFRDA/ NPS Trust from time to time. 25. Is there any maximum age limit for making further contribution to NPS Tier I Account? Yes. You can make contribution in your NPS accounts only till you have not completed the age of 60 years. After attaining 60 years of age, you will not be permitted to make further contributions to the NPS accounts. 26. Can I transfer my savings amount from NPS Tier II account to NPS Tier I account or vice versa? No. Currently you cannot transfer savings from one NPS account to the other as operational guidelines are awaited. 27. Are there any charges for making investments in NPS? Yes. PFRDA has prescribed charges for various services related to the NPS account. The same are listed as follows: Service Method of Intermediary Charge Head Charges * Deduction Permanent Retirement Account Rs.50 (PRA) Opening Charges Through CRA Annual PRA maintenance cost Cancellation of Rs.225 per account units Charge per transaction Rs.5 Rs.100+ 0.25% of contributio POP (maximum permissible Initial Subscriber registration andn To be collected charge for each subscriber) contribution upload (minimum upfront Rs 20 and max Rs 25000)

Any Subsequent Transaction**

Service Request Charges

0.25% of contributio n (minimum Rs 20 and max Rs 25000) Rs. 20 plus To be collected the service upfront tax

Trustee Bank, Custodian and PFM will charge prescribed fees in addition to the above by way of adjustment in the Net Asset Value (NAV) *Service Tax and other levies, as applicable, will be levied as per existing laws in addition to the above charges. ** These include 1. Regular Subscriber's contribution 2. Change in subscriber details 3. Change of investment scheme/ fund manager 4. Processing of withdrawal request 5. Processing of request for subscriber shifting 6. Issuance of printed account statements 7. Any other subscriber services as may be prescribed by PFRDA The fee structure may change as may be decided by the PFRDA/ NPS Trust from time to time 28. How do I pay the charges applicable to my NPS transactions? The charges applicable on your NPS transactions and service tax amount payable thereon shall be deducted from your contribution amount and the balance amount will be invested in your NPS account. Please login to your www.icicidirect.com trading / investment account and refer NPS Service Charges link for further details. 29. How do I select the Pension Fund Manager for my NPS savings? You are required to specify your Pension Fund Manager (PFM) at the time of applying for NPS registration. You will be required to indicate your preferred PFM out of the 5 PFM identified by PFRDA. 30. Can I select more than one PFM to manage my savings? No. You can select only one PFM.

31. What is the meaning of Investment Choice? Investment Choice refers to the feature by which the subscriber specifies the manner in which his contribution is to be invested. The contributions made by you towards the NPS account shall be invested by the Pension Fund Manager based on the asset class allocation given by you, and the value of the pension corpus shall be totally based on the NAV of the schemes. The NAV of each scheme of the Pension Fund Manager shall be available on the CRA website, and the link for the same shall be available on www.icicidirect.com too 32. What are the various investment choices available in NPS? The following two investment choices are available in NPS: (I) Active Choice - Individual Funds (Asset class E, Asset class C and Asset class G) and (II) Auto Choice - Lifecycle fund In Active choice, you have the option to actively decide as to how your NPS Pension wealth is to be invested in the following three asset classes: Asset Class E-investments in predominantly equity market instruments Asset Class C- investments in fixed income instruments other than Government securities Asset Class G-Investments in Government securities You will be able to choose from the below-mentioned basket of investment choices: a. Equity (Asset Class "E") with a maximum asset allocation of 50% and remaining 50% which can be allocated from Asset Class C and/or Asset Class G b. Fixed Income Instruments other than Government Securities (Asset Class "C") with maximum asset allocation of 100% (if allocated singly) c. Investment in Government Securities (Asset Class "G") with maximum asset allocation of 100% (if allocated singly) The overall asset class allocation under the 'Active Choice' option should be equal to 100%. In the Auto Choice option, your funds will be invested across various asset classes in a lifecycle fund as per a pre defined portfolio wherein the Pension Fund Manager shall invest your contribution based on the asset allocation table formulated by PFRDA (based on your age). Please refer offer document for further details 33. Can I select both investment choices when investing in NPS? No. You have to select either Active Choice or Auto Choice as your option when making investments under NPS. 34. Can I change my investment choice ? Yes, you can change your Investment Option [Active or Auto] any time subject to maximum once in a financial year.

35. What rate of return will my contributions earn? Your contributions will not earn any specified rate of return. The PFM will invest your savings in a scheme of your choice. Remember that your investment allocation is one of the most important factors affecting the growth of your pension wealth. The rate of return earned by your contribution depends on the return provided by the asset classes you choose to invest in viz equity instruments, fixed income instruments, government securities. Kindly refer the NPS Tier I offer document for details on the risks associated with your investments. 36. Can I register for NPS without indicating any investment option? No. You will not be able to register for NPS, unless you have indicated your Investment choice. Further, incase you have selected the Active choice option but if you have not indicated the percentage allocation of your pension wealth across the 3 asset classes or it does not aggregate to a total of 100%, you will not be able to submit your online NPS registration application 37. What is meant by Life Cycle fund in the Auto Choice option? NPS offers an easy investment option, called "Auto Choice", to assist those customers who do not have the required knowledge to manage their NPS investments. Under this Option, the investments will be made in a life cycle fund whereby the allocation across various assets will be defined as per your age and will be readjusted as you grow older. Please refer the offer document for details refer "Auto choice - life cycle fund section". 38. What is the meaning of asset reallocation in the Auto Choice investment option? If you have opted for Auto Choice, the reallocation of your pension money among the different asset classes shall take place on your date of birth. All subsequent investments in your NPS account shall be made as per such revised asset class allocation as stated in the Lifecycle Fund grid (as defined by PFRDA). 39. Can I change the Pension Fund Manager for my pension savings? Yes, you can change your Pension Fund Manager any time subject to once in a financial year. 40. Can I have a different Pension Fund Manager and Investment Option for my Tier I and Tier II account? Yes. You may select different PFMs and Investment Options for your NPS Tier I and Tier II accounts.

41. Where can I view my unit holdings held in the NPS Tier I and II account? You can view your unit holdings by logging on https://cra-nsdl.com/CRA/( CRA site) using the IPIN provided by CRA. You can also view the details of the "Unit Holdings" on NPS page ( SOT ) of your www.icicidirect.com trading / investment account. 42. Will I receive a transaction statement on allotment of units in my NPS account? Yes. An annual statement containing details of your unit holdings will be issued by CRA to your registered address within 3 months of the end of every financial year. 43. Are there any conditions / formalities to be completed for withdrawing money from my NPS Tier I account? Yes. Following are the conditions stipulated by PFRDA for withdrawing funds from the NPS Tier I account: Vesting Criteria Benefit On attaining age of 60 years and upto 70 On exit, you would be required to years of age compulsorily invest atleast 40 % of your accumulated savings (pension wealth) to purchase a life annuity from any IRDA regulated life insurance company. You may choose to purchase an annuity for an amount greater than 40%. The remaining 60 % of your pension wealth can either be withdrawn in lump sum on attaining the age of 60 or in a phased manner, between age 60 and 70, at the option of the subscriber. In case you opt for phased withdrawal, please note: 1. Minimum 10% of the pension wealth should be withdrawn every year 2. Any amount lying to the credit at the age 70 should be compulsorily withdrawn in lumpsum Death due to any cause In such an unfortunate event, option will be available to the nominee to receive 100% of the NPS pension wealth in lump sum. However, if the nominee wishes to continue with the NPS, he/she will have to subscribe to NPS individually after following the KYC procedure. 44. What will happen to my savings if I decide to retire before age 60? To withdraw from your Tier I account at anytime before 60 years of age, you would be

required to invest atleast 80% of your pension wealth to purchase a life annuity from any IRDA - regulated life insurance company. You may withdraw the remaining 20% of your pension wealth as a lumpsum. 45. Who are the Annuity Service Provider for NPS accounts? Pension Fund Regulatory and Development Authority (PFRDA) has empanelled the following seven IRDA approved life insurance companies for providing annuity services to the subscribers of National Pension System (NPS). 1. Life Insurance Corporation of India 2. SBI Life Insurance Co. Ltd. 3. ICICI Prudential Life Insurance Co. Ltd. 4. Bajaj Allianz Life Insurance Co. Ltd. 5. Star Union Dai-ichi Life Insurance Co. Ltd. 6. Reliance Life Insurance Co. Ltd. 7. HDFC Standard Life Insurance Co. Ltd. Subscribers to the National Pension System (NPS) will now have a choice of selecting the Annuity Service Providers, from whom they can choose their annuity schemes on their exit from NPS on attainment of 60 years of age (where-in atleast 40% of the accumulate amount of NPS Tier I account should be annuitised) or they can opt for the same before attaining 60 years of age (where-in atleast 80% of the accumulate amount of NPS Tier I account should be annuitised). Annuity Service Providers are in process of floating the annuity schemes and CRA shall be issuing the operational guidelines for the same.. 46. Can I register a SIP request for making investment in my NPS account? How will the SIP request work? Yes. I-Sec offers you a facility to place a SIP request for making periodical investment in your NPS Tier I account on www.icicidirect.com. 47. How can I register a SIP request for my NPS investment?

To place a SIP request, you will have to login to your www.icicidirect.com trading / investment account and select the SIP option displayed on the NPS page. Here you will be required to specify the following details: a. Start Date : This is the date on which you want your SIP to start and your contribution to be given to CRA. (Remember - Your SIP Start Date cannot be the date prior to the date of your NPS registration) b. Amount: The amount you wish to invest in each SIP (The minimum amount to register an NPS SIP is Rs. 500/- )

c. Frequency: The frequency at which you want the SIP investments to be made in your NPS account (Choose between options - Monthly/Bi-Monthly( once in two months)/Quarterly ) If you choose the Bi-Monthly option, after your first investment on the start date, no investment will be made in the subsequent month. The next SIP date will be in the month following such subsequent month. Hence, there will always be a gap of a month between the SIP dates. In Bi-Monthly option, your order is triggered 6 times in a year. For instance: If you have selected the SIP (Bi-Monthly) option and your start date is January 5, 2011, your first order will be triggered on the selected date viz January 5, 2011 and your next SIP order will be triggered in March (not February) on the calculated date. d. Period: Indicate the period during which you would want the periodical NPS contributions to be placed. The maximum period you can select is 300 months. Once you have clicked on the final confirmation, the details of the SIP request would be displayed on the SIP Book page. Please note that if a SIP trigger is on the 31st and the month has only of 30 days, the contribution request will be processed on the next business day after the 30th. 48. Can I cancel my SIP request? What is the process for canceling my SIP request? Yes. You can cancel the SIP request anytime. To cancel your SIP request , you will have to visit the "SIP order book" page and select cancel option. 49. Can I modify my SIP request? What is the process for modifying the request? You will not be able to modify a registered SIP request. However, you can cancel the said SIP request and place a new SIP request as per the modified parameters. 50. I have forgotten to allocate enough funds for my NPS SIP order on the SIP date. Is my order liable to be rejected? It is advisable that you allocate sufficient funds under the "MF, IPO, Insurance, NPS and others" section in your trading account towards your NPS SIP orders. In case you have not allocated the required amount, I-Sec will place the order only after checking that sufficient clear funds are available in your linked bank account. In case clear funds in your linked bank account are not sufficient to place your NPS SIP order, the entire NPS SIP order would fail. Please note that NPS SIP order will not be placed for partial amount/quantity. In case

sufficient balance is not available in your account, your entire order will fail. 51. Can I appoint nominees for the NPS Tier I Account? Yes. You can appoint upto 3 nominees for your NPS Tier I account. You are required to specify the percentage of your saving that you wish to allocate to each nominee. The share percentage across all nominees should collectively aggregate to 100%. 52. What is the process for making a nomination on www.icicidirect.com? The process of nomination has been included in the registration process on www.icicidirect.com. At the time of applying for registration on www.icicidirect.com, the system will ask you to choose the option for making a nomination. The online NPS registration process on www.icicidirect.com comprises of 4 steps. In the first step, you will be asked whether you wish to make a nomination. If you select the option "Yes", you will be required to provide the details of your nominee such as Name, Date of Birth, your relationship with the nominee and the percentage allocation of your accumulated pension savings that you wish the nominee should acquire. In case you are appointing a minor as your nominee, you will be required to specify the details of the guardian also. 53. I have not made any nomination at the time of registration. Can I nominate subsequently? What is the process? If you have not made the nomination to your NPS account at the time of registration, you can do the same after the allotment of PRAN. You will have to visit the "Place Service Request" link on the NPS page of your account & update nominations details. 54. Can I change the Nominees for my NPS Accounts? Yes. You can change the nominees in your NPS Tier I account at any time after you have received your PRAN. To change your nomination, visit the 'Place service requests' link on NPS page of your www.icicidirect.com trading / investment account. 55. Are there any charges for making a nomination? If you are making the nomination at the time of registering for PRAN, no charges will be levied to you. However, a subsequent request for nomination updation would be considered as a service request and you will be charged an amount of Rs. 20/- plus applicable service tax for each request. 56. What is the transmission process to be followed by a nominee in case of death of the NPS account holder? Incase of the death of the NPS account holder, the nominee(s) may opt to receive 100% of

the NPS pension wealth of the deceased NPS account holder in lump sum or may continue with NPS . In case the nominee (s) opt to withdraw the pension wealth, the nominee (s) are required to submit the withdrawal request to CRA directly with the supporting documents specified in the withdrawal request form. However, if the nominee wishes to continue with the NPS, he/she will have to subscribe to NPS individually after following due KYC procedure. 57. What is the transmission process in case of death of NPS account holder who has not selected a nominee ? It is advisable that the NPS subscribers indicate their nominee. CRA is in the process of defining the procedure for transmission in case of NPS account holders who have not selected a nominee. We will intimate clients of such process after the same is finalized by CRA.In such cases, the legal heir of the deceased NPS account holder may approach CRA for guidance regarding withdrawal of the pension wealth. 58. How do I place various NPS related service requests on www.icicidirect.com You can place a service request by visiting the "Place Service Requests" option on the NPS page of your www.icicidirect.com trading / investment account. 59. What is the process for changing the correspondence address and bank account details for my NPS account? To change your address in the NPS account, you will have to first update the new address in your www.icicidirect.com trading /Investment Account. Once the same is done, you need to send the physical form (UOS-S2 subscriber details change form) available on www.npscra.nsdl.co.in.,with the attachments (self certified photo copy of the address proof (as mandated by PFRDA), bank account statements. etc.) to the below address: ICICI Securities Ltd, NPS Operations Dept, Shree Sawan Knowledge Park, Ground Floor, Plot No. D-507, T.Ts Ind Area, M.I.D.C, Turbhe, Opp. Juinagar Railway Station, Navi Mumbai 400705 60. How can I raise my queries / complaints for matters relating to my NPS accounts / savings? In case of any queries / complaints for matters relating to your NPS account(s) , please feel free to contact us at our Click here to get our Customer Care Number. You may also walk in to your nearest ICICIDirect centre to seek clarifications / express your grievances.

Alternatively, you can write to us at the below address by filling the Subscriber Grievance Registration form ICICI Securities Ltd NPS Operations Dept Shree Sawan Knowledge Park, Ground Floor, Plot No. D-507, T.Ts Ind Area, M.I.D.C, Turbhe, Opp. Juinagar Railway Station, Navi Mumbai - 400705 Pease ensure that you have mentioned your PRAN in your grievance letter. 61. Can I raise my queries / complaints directly with CRA? Yes. The NPS also has a multi layered Grievance Redressal Mechanism which is easily accessible, simple, quick, fair, responsive & effective. You can register your grievance / compliant by calling at the CRA call centre at toll free telephone number 1-800-222080 or by registering the grievance on https://cra-nsdl.com. You will have to authenticate yourself through the use of T-PIN (in case of call centre) /I-PIN (while registering on the site) allotted to you. On successful registration of your grievance, a token number will be allotted to you for all future references. 62. How can I track the status of resolution of my grievance that I have registered with CRA? You can check the resolution status of your grievance by logging in to the CRA website www.npscra.nsdl.co.in If you have raised your grievance through CRA, you may contact the CRA Call Center and enquire about the resolution of your grievance by mentioning the token number. You can also raise reminder through any one of the modes mentioned above by specifying the original token number issued. 63. What can I do if I do not get a response from the CRA? If you do not receive any response with in 30 days or are not satisfied with the resolution provided by CRA, you can apply to the Grievance Redressal Cell (GRC) of PFRDA Grievance received by the GRC, directly from the subscribers only shall be entertained. GRC shall not entertain any complaints written on behalf of the subscribers by advocates, agents or third parties unless formally authorized by the subscriber. Complete address of the GRC of PFRDA as under: Grievance Redressal Cell Pension Fund Regulatory and Development Authority 1st Floor, ICADR Building, Plot No. 6, Vasant Kunj,

Institutional Area, Phase - II, New Delhi - 110070, Tel: 011-26897948-49, FAX: 011-26892417, Email: grcpfrda@gmail.com 64. What is Swavalamban scheme? Swavalamban scheme has been launched by the Government of India to provide a pension scheme to persons employed in the unorganised sector Accordingly, any Indian citizen between the age of 18 to 60 years, working in the unorganised sector, who have opened New Pension System (NPS) accounts in the year 2010-11 and who fulfills the eligibility criteria laid down by the Government of India can opt for the Swavalamban scheme also called as "Swavalamban Yojana. 65. What are the eligibility criteria for opting for Swavalamban scheme? Only individuals satisfying the following criteria are eligible to opt for Swavalamban scheme: 1. Individuals should fulfill the age criteria to join NPS and should be employed in unorganised sector 2. Permanent Retirement Account should be opened in the year 2010-11 3. In the financial year, the minimum contribution should be Rs. 1,000 per annum in NPS Tier I account and maximum contribution should be Rs. 12,000 per annum (aggregate of NPS Tier I and Tier II account). 66. Who will be deemed to belong to the un-organized sector as per NPS Swavalamban Operating Guidelines ? For the purpose of Swavalamban scheme, a person will be deemed to belong to the unorganised sector if that person : Is not in regular employment of the Central or a state government, or an autonomous body/ public sector undertaking of the Central or state government having employer assisted retirement benefit scheme. Is not covered by a social security scheme under any of the following laws: 1. Employees' Provident Fund and miscellaneous Provisions Act, 1952 2. The Coal Mines Provident Fund and Miscellaneous Provisions Act, 1948 3. The Seamen's Provident Fund Act, 1966 4. The Assam Tea Plantations Provident Fund and Pension Fund Scheme Act, 1955 5. The Jammu and Kashmir Employees' Provident Fund Act, 1961 67. What are the benefits of Swavalamban scheme? Under the Swavalamban scheme, the Government of India will contribute Rs. 1000 per year to the NPS account of each eligible NPS account holder who opts for this scheme. The government contribution will commence from the year of NPS account opening i.e. 2010-11 till the end of the next 3 years*.

The Government of India will credit its contribution to the accounts of the Swavalamban subscribers in the year following the year of subscription. Please refer offer document for further details Hence, for NPS account holders who have subscribed to Swavalamban scheme in the year 2010-11the benefit will start from the year 2010-11 and will continue for next 3 years i.e. 2011-12, 2012-13 and 2013-14. However, the benefit for the year 2010-11 will be credited by the government in the year 2011-12. Similarly, the government contribution for the year 2011-12 will be credited in the year 2012-13 and so on. The benefit will be available only to the NPS account holders who have contributed a minimum amount of Rs. 1,000 in their NPS Tier I account and whose aggregate annual contribution in NPS Tier I and Tier II does not exceed Rs.12,000. The facility to open Tier II accounts is presently not offered on www.icicidirect.com. *The Government contribution amount and period is subject to change and may be revised from time to time. 68. Can I withdraw my contribution when I opt out of Swavalamban? The exit from the Swavalamban Scheme would be on the same terms and conditions on which exit from Tier-I account of NPS is permitted, that is, exit at age 60 with 40% minimum annuitisation of pension wealth and exit before age 60 with 80% minimum annuitisation of pension wealth*. However, the exit would be subject to the overriding condition that the amount of pension wealth to be annuitised should be sufficient to yield a minimum amount of Rs. 1,000 per month. If the annuitised pension wealth does not yield an amount of Rs. 1,000 per month, the percentage of pension wealth to be annuitised would be increased so that the pension amount becomes Rs. 1,000 per month, failing which the entire pension wealth would be subject to annuitisation. * This minimum pension ceiling may be revised by PFRDA from time to time. Further, PFRDA is in process of appointing the Annuity Service Providers for the NPS accounts and till such time the NPS subscribers shall not be able to place withdrawal requests in their NPS accounts. 69. What are the consequences of NPS account holder giving wrong declaration at the time of opting for Swavalamban Scheme? If subsequent to opening the NPS account, it is found that the subscriber has made a false declaration about his eligibility for the benefits under this scheme or has been wrongly given the benefit of government contribution under this scheme for whatsoever reason, the entire government contribution will be deducted along with penal interest as may be specified from time to time. 70. Can I opt for the Swavalamban Scheme at the time of subscribing to the NPS Tier I Account (i.e. at the time of making the initial subscription)? Yes persons enrolling for NPS can opt for Swalamban scheme at the time of subscribing to NPS Tier I account.

To opt for Swavalamban scheme, follow the below steps: 1. Log in to your online ICICIDirect.com trading account and visit the "Subscribe NPS" link under NPS. 2. Select "Do you want to opt for Swavalamban" option. 3. Accept the Declaration regarding eligibility for Swavalamban. 4. After accepting the Declaration, you will become a subscriber of Swavalamban scheme in your NPS account. For further details ,please refer offer document. 71. Can I opt for the Swavalamban Scheme if I have already opened an NPS Account? Yes. You can opt for the Swavalamban Scheme in your existing NPS account subject to the following: 1. You should satisfy the eligibility criteria 2. Ensure that you have contributed atleast Rs. 1000/- in your NPS Tier I account. 3. Incase you have made a further contribution after opening your NPS account and the said request is in pending status , you can opt for Swavalamban Scheme only if your existing contributed amount alongwith the further contribution request is less than Rs.12,000/-. If you do not meet this validation, the system will display a message to you and you cannot subscribe to Swavalamban till you cancel your further contribution request. 4. Incase you have registered an SIP for your NPS account, you cannot opt for the Swavalamban Scheme until you cancel all your pending SIP. The system will display a message to you to cancel your further SIP. 5. Incase you have given any service requests for change of Pension Fund Manager, Asset allocation percentage, Nominee details, Investment choice (auto or active) , till such service request is recorded with CRA and updated in our system, you cannot subscribe to Swavalamban scheme. The system will display a message to you regarding the same. To opt for the Swavalamban scheme, follow the below steps: 1. Log in to your online ICICIDirect.com trading account and visit the "Place Service Request" page under NPS product. 2. Click on the link "Change of Swavalamban Option" 3. Select the "Opt for" request 4. Accept the Declaration regarding eligibility for Swavalamban scheme 72. What if I stop meeting the eligibility criteria at any time after I opt for Swavalamban scheme? If you become ineligible after opting for Swavalamban scheme, you are required to immediately declare the same by opting out of the Swavalamban option. Subsequent to the above, the benefit of government contribution will not accrue to your NPS account after the date on which you become ineligible. 73. How can I opt out of the Swavalamban Scheme?

To opt out of the Swavalamban scheme, follow the below steps: 1. Log in to your online ICICIDirect.com trading account and visit the "Place Service Request" page under NPS product. 2. Click on the link "Change of Account Type " 3. Select the "Opt out" request to switch from Swavalamban to non-swavalamban by accepting the declaration for opting out from Swavalamban Scheme. Subsequent to the above, the benefit of government contribution will not accrue to your NPS account after the date on which you become ineligible. 74. What is the timline of the processing of the NPS Contribution ? The timelines for processing of the NPS Contributions and the credit of the units in your NPS account are dependent on successful funds settlement and processing of the transaction by the Trustee Bank( Bank of India) and Central Record Keeping Agency( NSDL). 75. Can I place the service request online ? You can place following service request online by visiting the www.icicidirect.com and logging in to your account : Change of PFM Change of Scheme and allocation Opt in/Opt out of Swavalamban Scheme Registration / Change of Nominee NPS Tier II withdrawals Other service request are availabe in the offline mode : Issuance of IPIN/TPIN Issuance and Re-issue of PRAN Card Unfreezing of PRAN Photo signature modification Address updation Bank account updation

76. What is the TAT of the processing of the NPS Contribution ?

The TAT of the processing of the NPS Contributions and the credit of the units in your NPS account are dependent ,post the funds settlement and processing of the transaction has been successfully processed by the Trustee Bank( Bank of India) and Central Record Keeping Agency( NSDL).