Manual Del Macbookpro 17"

AppIe 7ecbnician Cuide
Mac8eek Pre (17-incb, Mid 2010)

Updated 2010-06-11
Apple lnc.
2010 Apple lnc. All rights reserved.
Under the copyright laws, this document may not be copied, in whole or in part, without the
written consent of Apple.
lvery e1ort has been made to ensure that the information in this document is accurate. Apple
is not responsible for printing or clerical errors.
Apple
1 ln6nite loop
Cupertino, CA 95014-2084
USA
+ 1 408 996 1010
www.apple.com
Apple, the Apple logo, Vac, Vacbook, and Vacintosh are trademarks of Apple lnc., registered in
the U.S. and other countries.
Centents
ManuaI Updates 8
Updated 11 1une 2010 8
Updated 14 Vay 2010 8
Ieedback 8
8asics
Dverview 10
Speci6cations 10
lote About lmages in lhis Vanual 11
battery Precautions 11
battery Removal. lri-lobe Vicrostix #2 Screws 11
SeriaI Number Lecatien 12
Serial lumber On bottom Case 12
lransferring the Serial lumber 13
CeneraI Infermatien 14
Required lools 14
lhe Class Panel 15
Keycap Replacement 15
7reubIesbeeting
CeneraI 7reubIesbeeting 17
Update System Software 17
Apple Service 0iagnostics 17
lest Points 17
lroubleshooting lheory 17
lardware vs. Software 18
Clamshell Service 0iagnostic Read Ve 18
lmerging lssues 18
lunctional Overview 19
block 0iagram, Vacbook Pro (17-inch, Vid 2010) 20
liquid Contact lndicators 21
Common Reset Procedures 21
0isplay lssue. Pixel Anomalies 23
Symptem Cbarts 24
Startup and Power lssues 24
lo Power 24
won't Start Up 27
lntermittent Shutdown 30
lo video/bad video 34
battery lsn't Recognized or won't Charge 37
Kernel Panic/System Crashes 40
battery Run lime loo Short 43
won't Run on Power Adapter Alone 43
Power Adapter lssue 44
loise / lum / vibration 46
burnt Smell / Odor 48
battery leaking or Swollen 49
Uncategorized Symptom 49
Communications 50
lthernet Port/0evice lssue 50
AirPort/bluetooth. 0efective wireless 0evices 52
lo/Poor wireless Signal 55
bluetooth wireless lnput 0evice loses Connection 57
AirPort Card. Kernel Panic 59
wireless Performance lssue / Slow Connection 60
wireless lnput 0evice 0oesn't Pair 62
0isplay 64
0isplay Anomalies 64
0efective Camera / built-in iSight lot Operating Correctly 68
blank / lo video 70
backlight lssue / lo backlight 71
loise / Unstable llickering 73
Vechanical/Physical 0amage 74
Cosmetic 0efects 74
Vass Storage 75
lard 0rive Read/write lssue 75
lard 0rive lot Recognized/lot Vounting 76
lard 0rive loisy 78
Optical 0rive won't Accept/Re|ect Vedia 79
Optical 0rive Read/write 0ata lrror 81
Optical 0rive lot Recognized/Vount 82
Optical 0rive loisy 83
Optical 0rive lot Performing to Specs 85
lnput/Output 0evices 87
USb Port 0oes lot Recognize Known 0evices 87
built-in Keyboard 0oes lot work Properly 88
Speci6c Keys 0on't work 89
built-in lrackpad 0oes lot work 90
built-in Keyboard las 0im or lo Keyboard backlight 91
built-in Keyboard ls lot Recognized 93
built-in lrackpad 0oes lot lrack Properly 94
Apple Remote lnoperable 95
built-in Speaker las lo Audio 97
0istorted Sound from lnternal Speaker 98
Audio. Vicrophone 99
lxpress Card will lot lnsert lnto Slot 100
lxpress Card lot Recognized by System 101
Camera lssues 103
lirewire Port lot Recognizing Known 0evices 104
Vechanical lssues. lhermals and lnclosure 105
Reset/Power button Stuck 105
System Runs lot 107
7ake Apart
CeneraI Infermatien 111
Connector lypes on logic board 111
lcon legend 115
lemperature Concerns 115
Screw Sizes 115
8ettem Case 116
8attery 121
Removal 122
Replacement 124
Hard Drive 8racket, Rear 126
Hard Drive 128
Removal 129
Replacement 131
Memery 133
Removal 134
Replacement 135
Camera CabIe Cuide 136
LVDS CabIe Cuide 139
Ians 142
AirPert/8Iueteetb IIex CabIe 144
DpticaI Drive 146
DpticaI Drive IIex CabIe 150
Hard Drive Cennecter CabIe 152
8attery Indicater Ligbt (8IL) CabIe and 8eard 154
Hard Drive 8racket, Irent 157
DispIay AssembIy 159
Removal 160
Replacement 161
0isplay linge behavior 163
DispIay CIutcb Cever 164
Removal 165
Replacement 166
AirPert/8Iueteetb HeIder 169
AirPert/8Iueteetb Card 172
Rigbt Speaker/Subweefer 175
Legic 8eard 178
Removal 179
Replacement 182
7rackpad 184
Removal 185
Replacement 188
MagSafe 8eard 193
Removal 194
Replacement 195
Heatsink 196
Removal 197
Replacement 199
Left Speaker 201
Micrepbene CabIe 204
xpressCard Cage 206
7ep Case 209
Views
xpIeded View 213
0isplay Assembly 213
Vain Assembly, 1 of 2 214
Vain Assembly, 2 of 2 215
xternaI Views 216
lront views 216
Port view 217
Slot 0rive view 218
Rear view 218
Screw Lecatiens 219
bottom Case 219
battery, AirPort/bluetooth lolder, lans 220
Optical 0rive, AirPort/bluetooth Card 221
logic board 222
battery lndicator light (bll), leatsink 223
left Speaker, Right Speaker 224
Cable Cuides from 0isplay 225
0isplay Assembly 226
lront lard 0rive bracket, lxpressCard 227
VagSafe board, lrackpad 228
Vacbook Pro (17-inch, Vid 2010) basics Vanual Updates 8 2010-06-11
ManuaI Updates
Updated 11 1une 2010
lroubleshooting.
Ceneral lroubleshooting. Resetting the System Vanagement Controller (SVC). Updated
steps 3 and 4
Updated 14 May 2010
basics.
Serial lumber location. lransfering the Serial lumber. Added reference to serial number
format article CP1099
Ceneral lnformation. Required lools. Updated versions of Apple Service 0iagnostic and
Apple lardware lest
Ceneral lnformation. Keycap Replacement. Added section about new keycap replacement
kit
lroubleshooting.
Symptom Charts. lnput/Output 0evices. built-ln Keyboard 0oes lot work Properly. Revised
step 1 of 0eep 0ive table for keycap kit reference
Symptom Charts. lnput/Output 0evices. Speci6c Keys 0on't work Properly. Revised step 5 of
Quick Check table for keycap kit reference
AppIe 7ecbnician Cuide intreduced 13 ApriI 2010
Ieedback
we want your feedback to help improve this and future lechnician Cuides!
Please email any comments to smfeedback4appIe.cem
8asics
Vacbook Pro (17-inch, Vid 2010) basics Overview 10 2010-06-11
Dverview
Specicatiens
lhe Vacbook Pro (17-inch, Vld 2010) computer features a 2.53 Clz lntel Core i5 or 2.66 Clz
lntel Core i7 processor, lvl0lA Celorce Cl 330V graphics processor, and aluminum unibody
enclosure. lor full technical speci6cations, refer to AppleCare lech Specs.
bttp://suppert.appIe.cem/specs/
Vacbook Pro (17-inch, Vid 2010) basics Overview 11 2010-06-11
Nete Abeut Images in 7bis ManuaI
because a pre-production model was used for most of the images shown in this manual, you
may notice small di1erences in appearance between the image pictured and the computer you
are servicing. lowever, although the appearance may di1er, the steps and sequence are the
same unless noted.
Screw sizes shown are approximate and indicate the total length including the screw head.
8attery Precautiens
lhis computer contains an internal-only battery that is serviceable by Apple-authorized service
providers only. lamper-proof screws are employed to prevent customers from attempting to
remove it.
WARNINC: very time yeu remeve tbe bettem case, discennect tbe battery cabIe frem tbe
Iegic beard.
WARNINC. because the battery is internal and connected to the logic board by a cable, it MUS7
8 DISCDNNC7D before performing service procedures. lf you fail to do so, live current from
the battery will short circuit the components and render the logic board and/or lv0S cable
unusable.
8attery RemevaI: 7ri-Lebe Micrestix #2 Screws
Impertant: lri-lobe Vicrostix #2 screws secure the battery in place. Use a tri-lobe large #0
screwdriver (Apple part number 922-8991) for the battery screws.
Impertant: lhe enIy time the battery should be removed is when replacing these.
battery
trackpad
top case
Vacbook Pro (17-inch, Vid 2010) basics Serial lumber location 12 2010-06-11
SeriaI Number Lecatien
SeriaI Number Dn 8ettem Case
lurn over the computer to see the serial number etched on the bottom case near the hinge.
Vacbook Pro (17-inch, Vid 2010) basics Serial lumber location 13 2010-06-11
7ransferring tbe SeriaI Number
when replacing a bottom case, retain the customer's bottom case until the repair is complete.
before installing the replacement bottom case, use a 6ne tip permanent marker to write the
original serial number clearly and legibly in uppercase box letters directly onto the inside of the
new bottom case.
CAU7IDN: 7ake great care in decipbering tbe smaII typeface ef tbe etcbed seriaI number
en tbe bettem case. eu migbt need a magnifying gIass te see it cIearIy. It is imperative
tbat yeu transfer tbe cerrect aIpbanumeric cbaracters. keep in mind tbat AppIe seriaI
numbers aIways use tbe numbers 1 and 0 instead ef tbe Reman Ietters I and D.
Nete: lf your repair site has a bar code reader, you can also 6nd a set of serial numbers on the
memory card carrier (A system, b logic board). lor information on the serial number format,
refer to
bttp://suppert.appIe.cem/kb/CP10991viewIecaIe=en_US
Impertant: De net remeve tbe IabeI.
Vacbook Pro (17-inch, Vid 2010) basics Ceneral lnformation 14 2010-06-11
CeneraI Infermatien
Required 7eeIs
Cautien: lo prevent scratches or other cosmetic damage to the computer housing, use a soft
cloth as a protective layer when removing and installing the external screws.
lhe following tools are required to service the computer.
Clean, soft, lint-free cloth
lS0 wrist strap and mat
Vagnetic Phillips #0 screwdriver
Vagnetic Phillips #00 screwdriver (preferably with a long handle)
lorx l6 screwdriver
large tri-lobe #0 screwdriver (Apple part number 922-8991)
black stick (Apple probe tool, part number 922-5065) or other nonconductive nylon or
plastic atblade tool
lVl-safe plastic or nylon tweezers for installing ex cables (optional)
lhermal grease (Apple thermal compound syringe, part number 922-7144)
Alcohol wipes
Permanent marking, felt-tip pen
Pencil with eraser
loam wedge 6xture for display assembly removal (Apple part number 922-8779)
Kapton tape
lweezers, lS0 safe, extra 6ne points, for at cable replacement
Vagnifying glass, for reading serial number etched on bottom case
0igital volt meter (troubleshooting)
Refer to Knowledge base article "land lools for 0esktop and Portable Repairs--AP/CA/lU/1P/
lA/US' to purchase tools.
bttp://suppert.appIe.cem/kb/H73452
ln addition, the following software programs are required for troubleshooting.
Apple Service 0iagnostic (AS0), version 3S136 or later
Apple lardware lest, version 3A185 or later
Vacbook Pro (17-inch, Vid 2010) basics Ceneral lnformation 15 2010-06-11
7be CIass PaneI
Warning: lhe glass panel s not a serviceable part. lf the glass is broken or scratched, replace the
display assembly. Attempting to remove the glass can permanently shatter the display face and
damage other parts.
lo clean the glass panel, use the Apple polishing cloth (922-8245) and iKlear Apple Polish or
brillianize anti-static spray cleaning solution. Alternatively, lPA (isopropyl alcohol) can be used.
keycap RepIacement
Service packages of 78 replacement keycaps are now available in the U.S. and Canada (U.S.
version keyboard only) for designated Vacbook and Vacbook Pro computers. lhe packages
allow you to replace individual keycaps rather than the entire top case.
lhere are four di1erent keycap packages, based on the color of the key and the type of
keyboard (version 0 and S).
Part number key ceIer keybeard
922-9277 black version 0
922-9279 black version S
922-9278 white version 0
922-9280 white version S
lor step-by-step instructions, refer to the relevant support article. Mac8eek/Mac8eek Pre:
8Iack keycap RepIacement (H74002) or Mac8eek: Wbite keycap RepIacement (H74003).
lor an overview of the di1erences among keycap procedures, refer to Mac8eek/Mac8eek
Pre: keycap RepIacement Matrix (H74001).
7reubIesbeeting
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting Apple Service 0iagnostics 17 2010-06-11
CeneraI 7reubIesbeeting
Update System Seftware
Impertant. whenever possible before beginning troubleshooting, ensure the latest software
and 6rmware updates have been applied.
AppIe Service Diagnestics
Run Apple Service 0iagnostic to determine if any of the thermal sensors are malfunctioning.
Replace any failing sensors. See chart below for correlation between error code and part.
Name Lecatien
lC00 logic board
lC0P logic board
lC00 logic board
lC0l logic board
lC0P logic board
lC0l logic board
lh2l logic board
ll00 logic board
ll0P logic board
lm0P logic board
ls0P lrackpad ex
lb0l battery pack
lb1l battery pack
lb2l battery pack
lb3l battery pack
7est Peints
lhere is no silkscreen text on 6nal production logic boards. lest points mentioned in
troubleshooting charts are solely for reference.
7reubIesbeeting 7beery
lor general information on troubleshooting theory, refer to.
bttp://service.infe.appIe.cem/service_training/en/006/treubIesbeet/index.pbp1page=intre
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting lardware vs. Software 18 2010-06-11
Hardware vs. Seftware
lor information on how to isolate a hardware issue from a software issue, refer to.
lS1394Vac OS \. lroubleshooting installation and software updates <bttp://suppert.appIe.
cem/kb/7S1394>
ll2956lroubleshooting Vac OS \ installation from C0 or 0v0 <bttp://suppert.appIe.cem/
kb/H72956>
lor information on how to troubleshoot a software issue, refer to.
ll1199Vac OS \. low to troubleshoot a software issue <bttp://suppert.appIe.cem/kb/
H71199>
CIamsbeII Service Diagnestic Read Me
lsolating video and wireless issues in portable computers can be time consuming and
confusing. lhe Clamshell Service 0iagnostic (CS0) is a new diagnostic tool that checks Apple's
latest portable computers for the presence of AirPort, bluetooth, lC0 and Ambient light Sensor
(AlS) to assist you in quickly making a failure determination.
lroubleshooting bene6ts of using CS0 include.
Quick way (less than 1 minute) to determine if clamshell-related modules (AirPort,
bluetooth, lC0 and AlS) are electrically connected without taking apart the system.
Results of CS0 can help pinpoint if any clamshell cables may need to be reseated to logic
board.
0iagnostic results can help isolate a video or wireless issue to either the clamshell or the
logic board, to avoid unnecessary replacements of these components.
CS0 checks for the presence of the computer's.
AirPort
bluetooth
lC0
AlS
CS0 does not check for the presence of the computer's.
iSight camera
externally connected hardware components (such as USb or lirewire devices)
CS0 does not check for issues with the OS \ or other software-related problems such as
application or extension conicts.
merging Issues
lor the latest on troubleshooting issues, refer to Clobal Service lxchange (CS\) and reference
Service Source, Knowledge base and the Service lews tabs for product speci6c information.
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Camera + camera LED + ambient Iight
sensor:
no camera
no camera LED (when camera is on)
no keyboard illumination (when ALS
sensor is covered)
Keyboard backIight:
no keyboard illumination
(when ALS sensor is
covered)
Memory:
no startup, unresponsive,
kernel panic
video artifacts when
integrated GPU is used
(shared ram)
Fans:
intermittent shutdown
freezes (when too hot)
noisy fan
ExpressCard:
no ExpressCard
seen (on either
USB or PCI
ExpressCard
buses)
SATAhard
drive:
no hard drive
visible on Sata
bus
no startup from
hard drive
Battery indicator LEDs
+ battery IeveI button:
no battery error indication
no battery level while
charging
no battery level shown
when button pressed
Connectors located on
the opposite side of the
MLB:
Left speaker
no left sound
distorted left sound
Microphone
no integrated sound
input
MagSafe connector
(under Iogic board):
no power on
no battery charge
LCD + LCD backIight:
poor / no video on internal
LCD
no LCD backlight
Trackpad
+ trackpad button
+ thermaI sensor:
no cursor
movement
no click action
unit running slow
(when no sensor
input)
Keyboard
+ power on
button:
no power (unless
shorting power on
pads on logic
board)
-dead keys
SIeep LED
+ infrared sensor
+ magnetic sIeep sensor:
no sleep LED status
no infrared reception
no sleep when clamshell closed
no video on internal display (sensor
stuck)
no power on (fex shorting SMC)
Right speaker / subwoofer:
no sound from right speaker or woofer
distorted right or center sound
SATAopticaI drive:
no optical drive visible on Sata bus
no boot from odd
AirPort / BIuetooth
antennas:
poor / no AirPort reception
unable to reliably pair Bluetooth
AirPort / BIuetooth card:
any of these communications failing
no startup (if fex cable is shorted)
Battery (under
Iogic board):
not running with
battery only
no power on
(without a correct
model of AC
adapter present)
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting block 0iagram, Vacbook Pro (17-inch, Vid 2010) 20 2010-06-11
8Ieck Diagram, Mac8eek Pre (17-incb, Mid 2010)
Refer to this diagram to see how modules are interrelated.
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting liquid Contact lndicators 21 2010-06-11
Liquid Centact Indicaters
liquid contact indicators (lCl) have been added to speci6c locations on current Vac portables
to help determine if systems have been damaged by liquid. lhe sensors are only visible when
the bottom case and some of the modules have been removed. lormally represented by small
white dots, the lCls turn red when they have come in contact with liquid, such as an accidental
spill.
lor more information, refer to Knowledge base article ll3400. "About liquid contact indicators
(lCl) on portable computers.' bttp://suppert.appIe.cem/kb/H73400
Cemmen Reset Precedures
when a reset procedure is required for troubleshooting, follow the applicable steps.
Resetting tbe System Management CentreIIer (SMC)
lo reset power management via the SVC chip.
1. lf the computer is on, turn it o1 by choosing Shutdown from the Apple () menu.
2. Connect the power adapter to the computer and to a working power source.
3. Impertant. Use the keys on the left side of the keyboard. On the built-in keyboard, press
Shift-Control-Option along with the power button once.
Nete: when the ll0 on the VagSafe connector is orange, resetting the SVC will change it
to green for a few seconds, indicating that SVC was correctly reset.
4. wait 5 seconds and press the power button to restart the computer. Nete. lf bottom case
is removed, you may alternately reset the SVC by disconnecting the power adapter and the
main battery, and holding the power button down for 6ve seconds.
lor more information.
bttp://www.appIe.cem/suppert
ll1411Apple Portables. Resetting the System Vanagement Controller (SVC) <bttp://
suppert.appIe.cem/kb/H71411>
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting Common Reset Procedures 22 2010-06-11
Resetting tbe Parameter RAM (PRAM)
lo reset PRAV,
1. lf the computer is on, turn it o1.
2. locate the following keys on the keyboard. Command, Option, P, and R. ou will need to
hold these keys down simultaneously in Step 4.
Nete: lf the keyboard does not have an Option key, use the Alt key instead.
3. lurn on the computer.
4. Press and hold the Command-Option-P-R keys.
Impertant: ou must press this key combination before the gray screen appears.
5. lold the keys down until the computer restarts and you hear the startup sound for the
second time.
6. Release the keys.
ll1379Apple Portables. Resetting the PRAV <bttp://suppert.appIe.cem/kb/H71379>
Starting Up in Safe Mede
A Safe boot is a special way to start Vac OS \ when troubleshooting. lo start up into Safe Vode
(Safe boot),
1. Vake sure the computer is shut down.
2. Press the power button.
3. lmmediately after you hear the startup tone, press and hold the Shift key.
Nete: lhe Shift key should be held as soon as possible after the startup tone but not
before.
4. Release the Shift key when you see the screen with the gray Apple and progress indicator
(looks like a spinning gear). 0uring startup, 'Safe boot' appears on the Vac OS \ startup
screen. lo leave Safe Vode, restart the computer normally, without holding down any keys
during startup.
ll1564what is Safe boot, Safe Vode! <bttp://suppert.appIe.cem/kb/H71564>
lS1884Safe boot take longer than normal startup <bttp://suppert.appIe.cem/kb/
7S1884>
Vacbook Pro (17-inch, Vid 2010) Ceneral lroubleshooting 0isplay lssue. Pixel Anomalies 23 2010-06-11
DispIay Issue: PixeI AnemaIies
when displaying a single color over the screen area, the lC0 panel might show one or more
pixels that are not properly lit. lo determine if the display has an acceptable number of pixel
anomalies, follow the steps below.
1. Set the display image to one of the following colors. all-white, all-red, all-green, all-blue, or
all-black display. Knowledge base article 112125. "Service 0iagnostics Vatrix', has the lC0
lester 0iagnostic Utility that will generate these patterns on the screen.
2. Using a |eweler's loupe, pocket microscope, or other magnifying device, identify and
count each pixel anomaly.
bright subpixel anomaly subpixel that is always on
0ark subpixel anomaly subpixel that is always o1
3. lhe number of acceptable pixel anomalies for this computer is.
bright Up to 3
0ark Up to 5
Combination Up to 7
4. lf the number of subpixel anomalies exceeds the acceptable number shown above, replace
the lC0 panel display assembly. lumbers outside the acceptable range would be
bright 4 or more
0ark 6 or more
Combination 8 or more
5. lf the number of subpixel anomalies is acceptable, explain to the customer that the
pixel anomalies are within speci6cations, and no repair is necessary.
Impertant: 0o not release the speci6cations to customers. lnstead, inform them that a
certain number of subpixel anomalies are considered acceptable, and these factors apply to
all manufacturers using lC0 technologynot |ust Apple products.
when speaking with customers, please use the following explanation.
Active-matrix lC0 technology uses rows and columns of addressable locations (pixels)
that render text and images on screen. lach pixel location has three separate subpixels
(red, green, and blue) that allow the image to be rendered in full color. lach subpixel has a
corresponding transistor responsible for turning the subpixel on or o1.
lhere are typically millions of these subpixels on an lC0 display. lor example, the lC0 panel
used in the Apple Cinema l0 display is made up of 2.3 million pixels and 6.9 million red,
green, and blue subpixels. Occasionally, a transistor does not work perfectly, which may
result in the a1ected subpixel being turned on (bright) or turned o1 (dark). with the millions
of subpixels on a display, it is quite possible to have a low number of faulty transistors on an
lC0. lherefore, a certain number of subpixel anomalies are considered acceptable. Re|ecting
all but perfect lC0 panels would signi6cantly increase the retail price for products using
lC0 displays. lhese factors apply to all manufacturers using lC0 technologynot |ust
Apple products.
Vacbook Pro (17-inch, Vid 2010) Symptom Charts Startup and Power lssues 24 2010-06-11
Symptem Cbarts
lollow the steps in the order indicated below. lf an action resolves the issue, retest the system
to verify. Nete. A compilation of Quick Check tables is available at bttp://service.infe.appIe.
cem/RS/en/quickreference.pdf.
Nete: lhere is no silkscreen text on 6nal production logic boards. lhe photos shown with test
points are from pre-production units and are solely for reference.
Startup and Pewer Issues
Ne Pewer
Unlikely cause. display assembly, speakers, optical drive, hard drive
uick Cbeck
Symptem uick Cbeck
Ne Pewer / Dead Unit
lo power
lo image
lo startup chime
lo fan or hard drive spin
lo reset sound from optical
drive
lo sleep ll0 activity
lo light if Caps lock pressed
lon-operational
1. verify AC power presence with VagSafe ll0
indicating on or charge state.
2. verify battery status as being partly charged,
charging with AC power.
3. Reset SVC.
4. Run battery 0iagnostic Utility.
Deep Dive
Cbeck ResuIt Actien Cede
1. lsolate peripherals as cause.
0isconnect all peripherals and
external devices and verify that
unit starts.
es Suspect peripherals as cause.
Reconnect devices one at a
time, verifying unit operation
as external devices are
reinstalled.
lo Co to step 2
2. Reset SVC (remove all system
power for 1 minute), and verify
unit starts. Can system start up
after SVC reset.
es Corrupt SVC state preventing
power on. lssue resolved with
SVC reset.
lo Co to step 3
3. will system power up with
battery only! Check battery
level ll0 indicator for status
of battery charge or battery
use error. lnspect battery
connector for burn marks or
damaged pins if substituting a
known-good battery to verify
starting on battery.
es System can start up from
known-good battery --
original battery possibly at
fault or needs to be charged.
Continue to verify original
battery then AC adapter use
and battery charging. Co to
step 4.
P11
lo System will not power using
known-good battery only. Co
to step 5
4. Original battery may be run
down, or not recognized.
verify original battery in
a known-good system is
recognized and accepting
a charge. Con6rm original
battery is not consumed nor
defective.
es battery is recognized,
charging and health is
good. Return to test unit
with original battery and AC
adapter power. Co to step 6.
lo Replace original battery for
not charging (P10) or not
recognized (P11). Customer
to purchase a replacement
battery if consumed.
P10
or
P11
5. lnspect battery cable
connection at logic board and
reseat if necessary. Replace
battery if battery cable is
damaged or burned. verify if
the system powers on from a
charged battery.
es battery power restored, retest
unit with original battery and
AC adapter power. Co to
step 6.
lo logic board is expected to
power on with battery only.
lnspect and test power on
key. Co to step 10.
6. lnspect VagSafe power
adapter. verify AC adapter is
correct wattage, compatible
with product and works on
known-good computer.
es Power adapter is good, go to
step 7
lo Release stuck pin or replace
adapter due to wire damage,
not working, or burned pins
P14
7. lnspect VagSafe port on
computer for physical damage,
debris or metal fragments
attracted to magnetic
connector. verify if VagSafe
connector is clean and free
from defects.
es Co to step 8
lo Clean port assembly. Replace
VagSafe board if necessary.
X03
8. verify adapter status ll0
turns on green then orange
indicating power and battery
charge in progress.
A green ll0 can indicate a full
battery, removal of battery or
battery not recognized.
es System starts and has power.
VagSafe ll0 indicates power
is owing to logic board.
verify original battery will
also charge. Review battery
health to ensure customer
satisfaction.

P11
lo AC power is down or battery
is not charging. Co to step 9
9. verify power from adapter is
present on logic board.
Remove system battery, use
AC power only. Reseat or test
known-good VagSafe cable to
achieve power for logic board.

es logic board has power
adapter energy to start
system. VagSafe cable reseat
or replacement resolved issue.
lf still no system power on
indications, go to step 10
X03
lo AC adapter power not going
to logic board power supplies.
Replace logic board.

M21
10. Remove two screws on metal
cable cover to access keyboard
connector and plug a known
good powered AC adapter.

-lry to power system using top
case power key. lf no power on,
reseat keyboard ex cable to
logic board and retest.

lf no power on , short the two
pads (as illustrated) and verify
if system powers on.

- lf no power on, the power
key may be stuck. 0isconnect
keyboard cable and try
shorting the two pads again.
verify if system powers on.
es Power on key works 6ne, issue
resolved.
Power on key works after
keyboard cable is reseated.
lssue resolved.
Power on key was stuck, had
to disconnect keyboard cable
to be able to power on by
shorting pin 5 to ground.
Replace top case for stuck
power on key.

k05
lo lo logic board power on
when shorting power button
pads on logic board.

M01
Wen't Start Up
Unlikely cause. display assembly, speakers, fan, camera, microphone
uick Cbeck
Symptem uick Cbeck
Pewer but Ne start up
lo startup chime, some video
activity, Apple logo, startup
spin dial
Startup chime with possible
beep tones.
lan, hard drive spin or optical
drive reset sound
Sleep ll0 is on , blinking or
went out
Caps lock ll0 toggles when
pressed
1. Reset SVC.
2. verify startup process passes initial memory
checks - no beep errors or ashing sleep ll0
indicators. 0isplay activity is starting up.
3. Clear PRAV. verify starts up from user drive.
4. Connect known-good external bootable device
and press Alt key during startup then select
external startup device to bring up system for
diagnostics.
5. verify presence and status of user hard drive. Use
0isk Utility to repair drive and 6le permissions.
Deep Dive
1. Reset SVC and Clear PRAV to
set default startup device to
internal hard disk drive (l00).
es User hard drive bootable,
issue resolved default
settings.
lo System not starting up, go to
step 2
2. verify if system is indicating a
memory error with a repeated
1 or 3 ashes sequence of
sleep ll0 or beep tones (if
sound is enabled).
es lroubleshoot memory issues,
go to step 3
lo Continue with startup
sequence veri6cation go to
step 4
3. Reseat original memory and/or
swap in known-good memory
to isolate bad memory and
replace defective parts.
es Original memory defective
and replaced. Continue to
verify startup process. Co to
step 4
X02
lo Should known-good memory
fail in one or more slots,
replace logic board.
M07
4. lold the Alt (Option) key
during startup and verify there
is a bootable hard drive shown
in Startup Vanager. Choose
original hard drive. verify if
system can start up from this
drive.
es System starting up from
original hard drive. Startup
issue resolved
lo Original hard drive not
present or does not start up
from this drive. Continue to
6nd bootable device. Co to
step 5
5. lnsert product OS install disc
in optical drive. lnstall disc
is bootable and should be
present in Startup Vanager.
verify if system can start up
from OS install disc.
es Starts up from optical drive,
original hard drive not yet
bootable, go to step 8
lo Computer has no internal
bootable devices. lest
external startup devices, go
to step 6
6. boot from a known-good
bootable copy of product OS
on a USb drive or network
server to start up and verify
internal mass storage devices
are available using System
Pro6ler and 0isk Utility.
es System started up from
external device and reports
data regarding internal SAlA
devices. Co to step 7
lo lo startup devices available.
Replace logic board
M02
7. lroubleshoot optical drive
cable connection, optical cable
failure or optical drive failure
step by step.
-Reseat optical drive cable and
retest,
-Replace with known-good
optical drive cable and retest,
-lest with known-good optical
drive.
es Cable reseat solved issue.
Continue to verify hard drive
issues, go to step 8
0efective optical drive cable
found and replaced. Continue
to verify hard drive issues, go
to step 8
X03
0efective optical drive found
and replaced. Continue to
verify hard drive issues, go to
step 8
103
lo Replace logic board M19
8. Use 0isk Utility loaded from
OS install disc to verify if hard
drive is available on device list.
verify if original hard drive is
listed in 0isk Utility.
es Original hard drive available
for inspections and repair. Co
to step 10.
lo lard drive not present,
troubleshoot hard drive and
cable. Co to step 9.
9. lroubleshoot hard drive cable
connection, cable failure or
drive failure step by step.
-Reseat hard drive cable and
retest,
-Replace with known-good
hard drive cable and retest,
-lest with known-good hard
drive.
es Reseat of SAlA cable now
shows original hard drive
visible in 0isk Utility, go to
step 10
0efective hard drive SAlA
cable found and replaced,
low original hard drive is
visible in 0isk Utility, go to
step 10
X03
Suspect original hard drive
defective, attempt OS restore,
go to step 10
lo Known-good hard drive and
known-good hard drive cable
used, but still no hard drive
seen. Replace logic board
M19
10. boot system with Shift Key
down. verify if system boots in
Safe Vode.
es Co to software
troubleshooting article
lo Co to step 11
11. Use 0isk Utility to repair
original hard drive and repair
permissions if system OS found
on hard drive. verify if hard
drive is bootable after software
repairs.
es OS on original hard drive
repaired, issue resolved.
lo lard drive not bootable,
perhaps missing OS, go to
step 12
12. Use 0isk Utility to partition
original hard drive with one
CUl0 partition then restore
Vac OS from product OS install
disc. verify if hard drive is
bootable after OS instal.
es Original hard drive now starts
up from new OS image, issue
resolved
lo Replace hard drive. H02
Intermittent Sbutdewn
Unlikely cause. hard drive, optical drive
7reubIesbeeting Sbutdewn Issues
before troubleshooting shutdown issues, always do the following.
Run the available Apple diagnostics to check for cause of previous shutdown(s). Running
AS0 also helps isolate any abnormal value reading from a thermal, voltage, or current
sensor or from a fan speed meter.
Collect all available information from the user on shutdown details. periodicity, power state
when issue happens, running applications, running time before shutdown.
User-reIated sbutdewns
A computer shutdown may be caused by user operation. Shutting down the computer (by
selecting the Shut 0own menu, by pressing the power button for at least 4 seconds, or by
programming a timed shutdown in the lnergy Saver preferences) should not be considered as
a failure unless the power button or the magnetic sleep sensors are found to be defective.
Suggested steps for troubleshooting.
Reset SVC.
Check lnergy Saver preferences settings.
lest top case button and magnetic sleep sensor operation and secure connection to logic
board.
Activity-reIated system sbutdewns
lhese shutdowns are linked to system settings, devices drivers, applications, or operating
system freezes.
System could not 6nish the standard shutdown process and had to force shutdown.
An installed watchdog detected that an application did not respond within the speci6ed
time. (lhis watchdog can be enabled in Vac OS \ Server lnergy Saver preferences.)
Check the system logs and activity monitor utility for clues on the freezing process.
Check for available software and 6rmware updates for installed device drivers, applications,
or operating system.
Start the system from a known-good and up-to-date bootable drive for issue reproduction.
Pewer-reIated system sbutdewns
lhese shutdowns are due to power management, poor connections or defective power
sources.
lxternal or battery power source was removed.
battery went empty while computer was on.
battery went empty while computer was asleep.
Reset SVC.
Check that AC cable, AC adapter and battery connections are secure to logic board.
verify battery and power adapter sources using the battery and Adapter test utility.
Hardware-reIated system sbutdewn
lhese shutdowns are due to temperature, voltage, current, fan speed or other hardware-related
sensor values going out of range.
One of the temperature sensors reached a speci6ed temperature limit.
One of the voltage sensors reached a speci6ed voltage limit.
One of the current sensors reached a speci6ed current limit.
Check all sensors connections and values using Apple Service 0iagnostics and other
available Apple Service utilities.
Con6rm correct Apple-branded battery and power adapter are installed.
Check for abnormal battery temperature.
Check fan(s) operation.
Con6rm cleanliness of heatsink 6ns and air ows.
Con6rm heatsink is correctly seated on logic board and thermal material is present.
uick Cbeck
Symptem uick Cbeck
Intermittent sbutdewn
Powers o1 during startup
Powers o1 with desktop use
1. Collect details from customer on shutdown
occurrence and system con6guration when it
happens (on battery, when running for a while,
frequency of shutdowns, running applications,
shutdown repeatability). lf shutdown can be easily
reproduced, check next steps.
2. verify battery charge status
3. Check AC adapter VagSafe connector and
connection with system
4. Reset SVC and PRAV
5. Start up with shift key down for safe mode
6. Startup from known-good bootable device
7. Run AS0 for sensors + thermal tests
Deep Dive
1. Activity related shutdowns.
Reset SVC and PRAV and
verify that shutdown issue still
happens.
es Check with known-good
bootable drive. go to step 2
lo Shutdown cause was related
to SVC or Pram programmed
shutdown settings or
corruption, and was resolved
by reverting them to default
settings.
2. booting from known-good
bootable drive , verify that
shutdown issue still happens.
es Co to Power related
shutdowns on step 3
lo Shutdown events do not
happen on known-good OS.
Reinstall Vac OS on original
hard drive, update OS with
latest version and check if any
6rmware update is available.
3. Power related shutdowns .
verify that shutdown issue
can Oll be reproduced with
user's battery and AC adapter.
es lntermittent power issue
means checking user's
AC cable for intermittent
connection, checking user's
battery and AC adapter
health,
lo lssue also happens with
known-good battery and AC
adapter. Co to step 4
4. Reset SVC and PRAV, then
verify if shutdown symptoms
does not happen anymore.
es Shutdown cause was related
to SVC or Pram settings or
corruption, and was resolved
by reverting them to default
settings.
lo Shutdown event still occurs.
Co to step 5.
5. Check system running on
battery only. Use known-good
charged battery.
verify if shutdown/reset/sleep
issues disappear when known-
good battery is used without
AC adapter.
es Recharge original battery
and retest. Check for battery
health in Apple System
Pro6ler or run battery 8
Adapter lest utility, and
replace battery if its health is
reported bad or consumed.

P09
lo Symptoms unchanged - Co
to step 6
6. Check with known-good AC
adapter source only
Remove battery and use
known-good AC adapter.
verify if the shutdown/reset/
sleep issues disappear with
known-good adapter.
es laulty user's AC adapter.
Replace user's AC adapter if
AC cable and duckhead were
con6rmed good.
P14
lo Symptoms unchanged - Co to
lardware-related shutdowns
on step 7
7. lardware-related shutdowns.
Run AS0 and verify if a sensor
failure is reported.
es -lf a temperature or a fan
sensor failure is reported, go
to step 8

-lf a voltage or a current
sensor failure is reported
in AS0 w/known good AC
adapter and batteries, replace
logic board.

M23
lo Setup AS0 to loop test suite
for burn in tests and go to
step 7. lf no failure is found
after burn in tests, return unit
to customer for no failure
found.
8. verify if a thermal sensor or fan
failure is reported in AS0.
es -lf fan not running failure,
check for fan cable seating
and retest. lf same failure
after retest replace fan with
known-good fan and retest.
lf issue does not happen with
known-good fan, replace
user's fan.

-lf an over temp failure
reported, check for cause of
over temp, like obstructed
vent, dust in heatsink 6n,
clogged fan and retest. lf still
failing replace part where
sensor is located (logic
board, battery, or trackpad)
according to the sensor
location table . Co to step 9

X22

M23
P17
k99
lo Replace lhermal module
Co to step 9
X10
9. lsolate if issue solved
verify if shutdown/issue does
not happen anymore after part
exchange.
es lssue 6xed
lo Replace logic board with
corresponding symptom.
-if for thermal error cause
-if for other cause

M18
M08
Ne Videe/8ad Videe
Unlikely cause. hard drive, optical drive, top case, battery, power adapter
uick Cbeck
Symptem uick Cbeck
Pewer, but Ne Videe
Power
lo video
fan, hard drive spin, or optical
drive reset sound
sleep ll0 is on or went on
light if Caps lock pressed
1. Reset SVC.
2. Reset PRAV.
3. lf no startup chime, verify with known-good
memory.
4. verify with external monitor.
5. Press Alt key on startup..
Deep Dive
1. Characterize video issue
0e6ne whether the issue is a
bad image with backlight OR a
no video issue.
verify if some image even
distorted is visible.
es bad image quality, go to step
5
lo lo image seen or no
backlight, go to Step 2
2. lsolate Peripherals as cause
0isconnect all peripherals,
external devices, and display
adapters if present, and verify if
video is displayed.
Reconnect one at a time,
verifying unit operation at
each stage
lo Co to Step 3
3. Ad|ust brightness
Power-on unit , attempt to
ad|ust brightness to maximum
using brightness (l1/l2) keys
and verify if video is displayed.
es video displayed - brightness
set to minimum, panel
backlight was inadvertently
turned o1. lf backlight returns
to low check for stuck l1 key
on keyboard.
lo Co to Step 4
4. Reset SVC and verify if system
video is displayed.
es Corrupt SVC State preventing
video.
lo Co to Step 5
5. Reset PRAV.
lf no action, use external
keyboard with same sequence.
verify if system video is
displayed.
es lnvalid or Corrupt PRAV
contents a1ecting video
output
lo Co to step 6
6. Connect lxternal video
Connect known-good vCA/
0vl adapter to known-good
display, press power button
and close display to force main
screen startup on external
video. verify if video is correct
when displayed from external
display.
es video correct on external
display. Research available
6rmware and software
updates, retest.

lf returning with software
already updated, go to Step 7
lo Replace logic board with
according symptom code.
-no video
-bad/distorted video

M03
M04
7. lsolate lC0 display detection
0isconnect external monitor
and reopen display and
restart unit. verify if sleep ll0
indicator goes o1 after internal
lC0 has been detected.
es Sleep ll0 goes o1 when lC0
detected.
-lf still no video then Co to
step 8,
-lf video present, but with
defect, go to step 9
lo lnternal lC0 not detected.
Run Clamshell Service
0iagnostic utility and check
for lC0 panel presence. lf
not found, reseat lv0S cable
connection on logic board
and retest. lf sleep led still
does not go o1 after cable is
reseated, go to step 10
8. Check sleep sensor condition. lf
display assembly sleep sensor
is stuck in a closed state, video
will appear on internal display
temporarily until the system
sleeps. 0isconnect bll/ sleep
cable and restart unit without
external display. verify if system
starts up with video on internal
display stays on and does not
go into sleep mode.
es Sleep sensor was stuck or had
shorted cable. Replace bll/
sleep sensor cable.

X13
lo Symptoms unchanged - Co
to Step 9
9. Check for lo backlight
Condition.
Power on unit.
Using a lamp or low-heat light
source, inspect for faint image,
and verify if a faint image can
be seen.
es logo image visible - check
lv0S cable and inspect for
damage near clutches.
. if damaged, replace display
assembly and go to step 11
. if cable is not damaged, run
Clamshell Service 0iagnostic
utility and check for lC0
panel presence, lf not found,
reseat lv0S cable and retest,
then go to step 11

L09
lo lf symptom continues, go to
step 10.
10. verify with Known good
display assembly
Connect known-good display
assembly to system.
es System is functioning with
known-good display assembly
Replace display assembly if
following symptom reporting.
- had no power issue
- had incorrect/missing colors
- had blank video
- had distorted / blurred video
- had vertical/horizontal lines
- had noise/unstable ickering
- had dim backlight
- had bad spot(s)/pixels
- had no backlight
- could not change resolution

L01
L02
L03
L04
L05
L06
L07
L08
L09
L10
lo Symptoms unchanged -
replace logic board
M03
11. verify with reseated backlight
cable or replaced display
assembly
verify if unit now has video
and backlight.
es lssue was only due to
damaged display assembly or
unseated cable.
lo Previous display cable
damaged the logic board.
M25
8attery Isn't Recegnized er Wen't Cbarge
Unlikely cause. display assembly, speakers, optical drive, hard drive, trackpad
uick Cbeck
Symptem uick Cbeck
8attery isn't recegnized er wen't
cbarge
AC adapter
lo VagSafe ll0 indicator
lo orange charge indication
battery status ll0s.
- single chase
- all ash
- no ll0
1. Check battery level and test AC power.
2. Reset SVC by pressing the (left) Shift-Control-
Option keys along with the power button once.
3. lest system, using battery 0iagnostic Utility.
Deep Dive
1. verify if the VagSafe ll0 goes
from green to amber when
connected to the system.
es battery is recognized and
charging. Co to step 6
lo ll0 is green, battery may be
full or not recognized. Co to
step 2
ll0 was on momentarily then
went out. Co to lo Power for
system (V01)
2. when the battery status
button is pressed, verify if any
of the lights comes on.
es Co to step 3
lo Co to step 11
3. when battery level button
is pressed, verify if battery
status indicates a fully charged
battery with all ll0s on.
es Original battery charged,
check health. Co to step 13.
lo Co to step 4
4. verify if battery status indicates
the battery is not recognized
with a single ll0 on that
chases back and forth 5 times.
es Co to step 8 and tag battery
as a possible P11 candidate.
(P11)
lo Co to step 5
the battery is recognized but
not charging with all ll0s
blinking.
es Co to step 8 and tag battery
as a possible P10 candidate
(P10)
lo Co to step 6
battery charge and ash the
next level 5 times.
es Original battery charging,
check battery condition. Co
to step 13
lo llashing 6rst ll0 only, go to
step 7
lo battery status ll0s on, go
to step 11
a low battery with a ll0
ashing rapidly indicating
initial charging of battery.
es Allow original battery to
charge to 1 ll0 on before
checking battery condition.
Co to step 13.
lo Co to step 8
8. lest with a known-good
battery. verify if battery is
recognized and charging.
es Replace original battery
(P10 not charging or P11 not
recognized)
P10 er
P11
lo Co to step 9
9. lnspect original battery
contacts and battery cable
connector, and verify any trace
of corrosion or obstructions.
es Clear obstructions or
replace the battery if cable if
corroded and recheck..
X03
lo Co to step 10
10. Reseat battery harness at logic
board connector, and retest.
verify if battery is recognized
and charging.
es lssue resolved by cable reseat.
Check battery condition, go
to step 13
11. battery status ll0s not
working - inspect for any
button stuck or cable
disconnected at logic board
and reset SVC.
es ll0 status now working. Co
to step 3.
lo Co to step 12.
12. Remove system battery status
indicator ,and test with known-
good battery status indicator
assembly. verify if ll0s now
indicate a correct battery level.
es Replace original battery ll0
indicator assembly. Co to
step 3
X03
lo Replace original logic board. M20
13. Open Apple System Pro6ler
and click on the Power lab on
the left. verify if the battery
cycles amount is over 1000
cycle counts.
es battery has been consumed,
and customer will need to
purchase a replacement.
lo Co to step 14.
14. verify that battery is less than
a year old.
es Co to step 16
lo battery warranty expired, go
to step 15
15. Considering the age of the
battery greater than one year
old, verify if the health of the
battery is "Cood' according to
system pro6ler.
es battery is in good health
and out of 1 year warranty
coverage. battery should
continue to function until
consumed.
lo battery is consumed after
warranty coverage. Customer
to purchase a new battery.
16. lor batteries still covered by
warranty, verify if the health of
the battery is "Cood'.
es battery functioning normal.
Co to step 17.
lo battery has premature
capacity loss. Replace original
battery.
P08
17. with battery charge greater
than 20 verify if battery
supports system operation
without AC connected.
es Original battery is good
lo Co to step 18
18. lest with a known-good
battery. verify if a known-
good battery supports battery-
only operation.
es Replace original battery for
will not run system on battery
alone
P12
kerneI Panic/System Crasbes
Unlikely cause. battery, Power Adapter
uick Cbeck
Symptem uick Cbeck
Memery Issues/kerneI panic and
freezes
0isplay notice of system kernel
panic during start up and
desktop use.
System freeze during use.
System freeze upon wake from
sleep.
1. Reset SVC and clear PRAV
2. Remove suspect external devices.
3. verify user memory is Apple-approved memory,
and memory con6guration matches memory
installed.
4. Start up with shift key down for safe mode.
5. Startup from known-good bootable device
6. Check panic.log info for crash cause
7. Run All for sensors test
Deep Dive
1. lsolate Peripherals as cause.
0isconnect all peripherals,
external devices, and display
adapters if present and verify
if issue does not happen
anymore.
Reconnect one at a time,
verifying unit operation at
each stage
lo Co to Step 2
2. Reset SVC and clear PRAV
then verify if unit starts without
panic issues.
es lssue resolved with default
startup settings.
lo Co to step 3
3. boot in Safe Vode with Shift
key down, and check for recent
kernel panic data in panic log.

Open Panic.log 6le on hard
drive and check for a1ected
interface that crashed. lf unit
still crashes during startup,
you will need to take out disk
to a good system to access
the 6le. verify if kernel panic
dependency is not linked to an
l/O interface.
es Kernel Panic is not a system
l/O related device. Co to step
5

lo l/O device related crash, go to
step 4
4. Remove l/O device where
possible to pinpoint faulty
device.

- 0isconnect camera cable
from display assembly (for,
camera, and Ambient light
Sensor). Camera cable can be
disconnected without a1ecting
startup and test.

- 0isconnect AirPort/bluetooth
card to isolate AirPort/
bluetooth functionality.

- 0isconnect optical drive cable
to isolate optical drive.

- 0isconnect hard drive cable
to isolate hard drive.

-Vemory cards can be
removed, relocated, or tested
with known-good memory.
because system will run on
one card, this is a useful test
for 6nding bad memory or bad
memory slot.

lf issue remains after testing
l/O device, replace with known-
good part(s) to con6rm issue
resolved.
es System starts up when l/O
device removed, replace
a1ected l/O device or module
containing it..

-lf Camera cable connection
is crashing system, replace
display module for damaged
Camera/AlS cable.

-lf AirPort /bluelooth card
presence is crashing system,
replace AirPort/bluelooth
ex cable and retest. lf issue
still happens with new cable,
replace AirPort /bluelooth
card

-lf optical drive presence
is crashing system, replace
optical drive cable and retest.
lf issue remains try with
known-good optical drive.
lf still issue, replace optical
drive.

-lf hard drive presence is
crashing system, replace hard
drive cable and retest. lf issue
remains, try with known-good
hard drive. lf still issue, replace
hard drive.

-Reseat memory or replace
suspect memory with known-
good Apple memory.

L14

X03

N13

X03

103

X03

H01

X01
lo Symptoms unchanged, go to
step 5
5. Start up from optical drive or
known-good OS.
Attempt to start up with
original or product install disc,
or from an external hard drive
with product OS installed, and
verify if system starts without
kernal panic.
es Kernel panics stop alternate
OS from running. Run AS0/
0iskUtility to repair and test
hard drive. lf repair attempts
fail, repartition hard drive
and reinstall OS. Replace hard
drive if restore fails.

H03
lo Symptoms unchanged, go to
Step 6
6. 0isconnect display assembly
and test with known-good
display assembly or external
monitor. verify if system now
starts up without kernel panic/
freeze.
es Replace display module. L14
lo Co to step 7
7. Check for thermal values and
fan running speed
Run AS0 to check for fan and
sensors test, and verify if AS0
does not report any overtemp,
failing sensor, or fan.
es lo thermal fail detected -
Replace logic board with
matching symptom.

- lf hang or freeze

- lf Kernel Panic/system
crashes

M05

M06
lo lf sensor test failed, reseat
sensor connections on logic
board and retest. lf still failing,
replace sensor or part where
it is located (top case, display,
other) .
lf top case sensor failed
lf display sensor failed
lf logic board sensor failed
lf fan test failed, replace fan.
lf overtemp , replace heatsink.

X99
L14
M18
X03
X10
8attery Run 7ime 7ee Sbert
uick Cbeck
Symptem uick Cbeck
8attery Run 7ime 7ee Sbert
battery runs out of power very
quickly (less than two hours)
1. Check if the battery is covered under a repair
extension program. Use the "Portable Computer
battery Screening Process for Apple Service
Providers' (knewIedge 8ase CP165).
2. verify no applications have runaway processes
with the CPU. See "Runaway applications can
shorten battery runtime' (knewedge 8ase
7S1473).
3. Use "Apple Portables. battery life' (knewIedge
8ase H71466) to screen for short battery run
time. lf replaced for run time too short, regardless
of warranty coverage, use symptom code P09 if
replaced.
Wen't Run en Pewer Adapter AIene
Unlikely cause. RAV, display assembly, hard drive, optical drive, top case, speakers, camera,
microphone
uick Cbeck
Symptem uick Cbeck
Wen't Run en Pewer Adapter
AIene
Runs on battery but not on power
adapter only.
1. verify proper wattage adapter is being used.
2. Check for dirty or stuck pins on the VagSafe
connectors, both on the adapter and the
computer.
3. Connect the AC adapter to known-good power
source.
4. verify power cord or plug is properly attached to
AC adapter and VagSafe cable is not damaged.
Deep Dive
1. with battery removed, verify
if a known-good AC adapter
starts up ,runs the system and
shows VagSafe ll0 status.
es Con6rm user's AC adapter as
bad and replace.
P14
lo verify VagSafe board cable
seating to logic board. Co to
step 2
2. verify if a known-good power
adapter's ll0 light up either
green or amber.
es SVC on logic board senses AC
power adapter. Co to step 3
lo Replace the VagSafe board.
Co to step 3.
3. 0isconnect battery and verify if
the unit also runs on a known-
good power adapter.
es lssue resolved. X03
lo Replace logic board.. M01
Pewer Adapter Issue
Unlikely cause. logic board, RAV, display assembly, hard drive, optical drive, top case, speakers,
camera, microphone
uick Cbeck
Symptem uick Cbeck
Pewer Adapter Issue
lo power
lo Power ll0
lon-operational
Stuck /broken pin
1. Connect AC adapters VagSafe connector to the
computer. lhe ll0 on the connector should be
green or amber.
2. verify power cord, or plug, is 6rmly attached to
AC adapter.
3. verify AC power source is supplying AC power.
4. Check for dirty or stuck pins on the VagSafe
connectors, both on the adapter and the
computer. Use and cleaning of power adapter
with VagSafe
Deep Dive
1. verify if the VagSafe ll0
is green or amber while
connecting a known-good AC
adapter on system.
es SVC on logic board senses AC
power adapter and enabled
power. Co to step 4.
lo verify VagSafe interconnect
board is connected to logic
board. Co to step 2
2. ver6y that the unit runs on
a known-good AC power
adapter only.
es lssued resolved. P99
lo Replace the VagSafe
interconnect board. Co to
step 3.
3. verify the VagSafe ll0
is green or amber while
connecting known-good
power adapter on system.
es bad VagSafe interconnect
board. lssue resolved.
X03
lo Co to step 4
4. verify if the original power
adapter has stuck or bent pins
on the VagSafe connector end.
es Replace power adapter. P15
lo Co to step 5
5. verify if the cable or duckhead
have visible damage.
es Replace cable or duckhead. P16
lo Co to step 6
6. Check that ll0 on VagSafe
connector is displaying both
green (if battery charged) and
orange (when charging).
es verify adapter with known-
good unit and original unit
and troubleshoot source of
error

lo Replace power adapter. P03
Neise / Hum / Vibratien
Unlikely cause. RAV, display assembly, top case, camera, microphone, battery
uick Cbeck
Symptem uick Cbeck
Neise / Hum / Vibratien
Computer or AC adapter emits a
noise or vibration.
1. verify and reproduce the source of the noise from
the computer / adapter with the customer.
2. lf the AC adapter is the source of the noise
disconnect and try a known-good adapter. ( a
small amount of hum or vibration is normal with
AC adapters ).
Deep Dive
1. verify if the use of a known-
good AC adapter eliminates
the noise/vibration.
es Replace AC adapter. P04
lo Co to step 2
2. verify if the noise is heard
through the speakers and / or
connected headphones.
es Co to step 3
lo Co to step 4
3. 0isconnect any peripheral
devices, cards, or cables
attached to the unit. verify the
noise is gone.
es Check for possible ground
loop.
lo Co to step 6
4. locate the source of the noise.
verify if the noise comes from
the optical drive usage.
es Check with a di1erent media
disc. Possible issue with disc
label or out of balance media.
lf not related to media, and
noise is above normal level,
replace optical drive.
104
lo Co to step 5
5. verify if the noise is coming
from the hard drive.
es lt is normal for drives to
produce noise when they
spin up or the heads move.
Replace drive if noise is above
normal levels.
H06
lo Co to step 6
6. verify if the noise is coming
from the fan.
es lhe fan(s) are generally
running in a slow mode,
but may accelerate when
intensive processing is
required (calculation, 30
gaming, or screen saver
animation). lf still beyond
expected sound level, check
for interference of fan with
other mechanical element of
system (foam, bracket, shield)
before replacing a noisy fan.

X03
lo Co to step 7. P04
7. loise maybe related to
interference from other
electrical devices operating
near the computer, or on
the same AC power source.
verify if noise is gone when
operating in a di1erent
location on a di1erent AC
circuit.
es Perhaps operating the unit
with a surge suppressor will
eliminate or reduce the noise.
Change location of use or
limit use of other device that
is inducing the noise.
lo Replace logic board. M99
8urnt SmeII / Dder
Unlikely cause. lnclosure
uick Cbeck
Symptem uick Cbeck
8urnt SmeII / Dder
Computer or power adapter emits
an odor or smell of smoke.
1. 0isconnect the battery and AC adapter from the
computer.
2. Attempt to identify the source of the odor. visual
clues are component damaged like capacitor chip
popped or burn marks.
Deep Dive
1. verify if the source of the odor
has been identi6ed.
es Replace the a1ected part. P08
lo Co to step 2
2. verify if there are any burn
marks visible on components.
es Replace the a1ected part. P08
lo Co to step 3
3. Refer to Liquid Centact
Indicaters. verify if any of the
liquid spill sensors turned red.
es lor more information, refer
to Knowledge base article
bttp://suppert.appIe.cem/
kb/H73400. "About liquid
contact indicators on portable
computers.
Co to step 4
4. verify if the computer is
operating normally.
es lhis could be related to
normal operation. Also check
for accidental damage cause
using Knowledge base article
bttp://suppert.appIe.cem/
kb/CP161'.
lo Please refer to best related
troubleshooting section. lf
after inspecting the unit you
feel there is a possible safety
issue with the computer or
AC adapter, please notify
Apple.
8attery Leaking er SweIIen
uick Cbeck
Symptem uick Cbeck
8attery Leaking er SweIIen
lrackpad button does not work
battery pack case has opened.
bottom cover cannot be
reinstalled
1. Check if the battery is covered under a repair
extension program. Reference. Vacbook,
Vacbook Pro (15-inch) or Vacbook Pro (17-inch)
with swollen battery article (knewIedge 8ase
7S2358).
2. Use the "Portable Computer battery Screening
Process for Apple Service Providers' (knewIedge
8ase CP165) and use "battery pack is visibly
deformed' case under section 2l. Use symptom
code P13.
Uncategerized Symptem
uick Cbeck
Symptem uick Cbeck
Unable to locate appropriate
symptom code
verify if existing symptom code applies to the issue
reported by the customer. lf not, document reported
symptom and send feedback to smfeedbackappIe.
cem stating that a suitable symptom code could not
be found.
Vacbook Pro (17-inch, Vid 2010) Symptom Charts Communications 50 2010-06-11
Cemmunicatiens
tbernet Pert/Device Issue
Unlikely cause. power adapter, battery, speakers, optical drive, hard drive, fan, camera,
microphone, top case, display assembly, AirPort / bluetooth card
uick Cbeck
Symptem uick Cbeck
tbernet Pert/Device Issue
lo lthernet device present
Unable to access network
resources
lthernet device shows no
connection
lthernet device unable to get
an lP address
Slow network performance
1. Check the network cable for damage, try a
known good lthernet cable - CAl5 or better
recommended for 100Vbps+ connections.
2. Check lthernet ports on Vac and wall/switch for
dust, debris, damage or bent pins.
3. lnsure distance from networking infrastructure is
less than 300 feet / 105 meters.
4. verify port, cable and network hardware with a
known good system. lsolate 6rewall, VAC address
6ltering or hardware access control devices.
5. Check system logs. lsolate OS by starting up
from original product install media (10.6.x) or
compatible known good Vac OS.
Deep Dive
1. visually inspect lthernet
connector to ensure all pins
will make physical contact with
CAl5 network cable.
es lthernet interface contacts
are good. Co to step 2.
lo Pins are damaged or bent at,
M10
2. lsolate OS by booting from
original install media. verify
letwork link status active by
using letwork Utility on install
0v0. lf the lthernet interface
(en0) link Status is inactive,
recheck physical connect and
link activity indicator on hub/
switch.
es lthernet interface (en0) link
Status is active, go to step 3.
lo lf connection is OK on known-
good system, replace logic
board.
M10
3. verify if lP address is listed
for the lthernet interface in
System Preferences/letwork.
Connect computer to network
with known-good 0lCP lP
allocation, ensuring static
0lCP maps or VAC address
6ltering is not preventing
address allocation. lote.
0lCP allocation may not be
instantaneous depending on
network. Retest and verify if
you obtain a valid lP address..
es Co to step 4.
lo lf connection is OK on known-
good system, replace logic
board.
M10
4. verify connection by using
letwork Utility to ping another
connected computer on the
same subnet. lnsure the
target computer's lP address is
valid, on the same subnet and
powered on. lnsure no VAC
address 6ltering or hardware
access control devices are
present. Use a simple hub/
switch environment. verify if
ping operation succeeds..
es Co to step 5
lo lf the symptoms do not
change, replace the logic
board.
M10
5. verify lthernet performance
and reliability by starting up
from a known-good OS install,
and downloading a large 6le
from a web site or 6le server.
es lf there is no performance or
connectivity issue isolated
solely to the system under
test, the problem may be the
network environment. lo
repair is necessary.
lo lf there are connection
dropouts or poor
performance not seen on
a known-good test system,
replace the logic board.
M10
AirPert/8Iueteetb: Defective WireIess Devices
microphone, top case
Cautien. when testing an AirPort/bluetooth card connections, wait at least 5 seconds after
shutdown before touching the AirPort/bluetooth ex cable connections to card and to the
logic board .waiting less before touching could damage the AirPort/bluetooth card.
uick Cbeck
Symptem uick Cbeck
AirPert er 8Iueteetb: Defective
WireIess Devices
Unable to |oin networks or pair
devices
Card not available or
recognized
lntermittent device or
connection dropouts
1. Open System Preferences and make sure AirPort
or bluetooth is turned on and (for AirPort) that a
network is selected.
2. lnsure available software and 6rmware updates
have been applied.
3. Reset PRAV
4. (AirPort) Using System Pro6ler,/AirPort channel list,
check that installed AirPort card model supports
the base Station channel.
5. (AirPort) Check that base station is not using
unsupported connection or encryption protocols.
6. (AirPort) Check for nearby interference sources
such as microwave ovens or cordless phones
(knewIedge 8ase H71365)
7. (AirPort) Check the number of users trying to
use AirPort in the area for possible network
congestion.
8. (bluetooth) lest with known-good bluetooth
device.
9. lsolate OS by booting from original install
media (10.6.x). Attempt to connect to base
station (AirPort) or pair with wireless keyboard
(bluetooth)..
Deep Dive
1. Open System Pro6ler, check to
see if AirPort and bluetooth are
recognized.
es lf AirPort and bluetooth
interfaces are detected in
System Pro6ler.
- for Airport-related issues
ensure that VAC address
6ltering is not enabled on the
base station, and go to step 5.
- for bluetooth-related issues
ensure that target devices are
set to discoverable, and go to
step 8.
lo lf Airport or bluetooth
interfaces are not detected in
System Pro6ler, go to step 2.
2. Reseat both AirPort/bluetooth
ex cable connections to the
card and to logic board and
verify if card is seen in Apple
System Pro6ler.
es loose ex cable connections
to logic board or card side.
lssue resolved
lo Replace AirPort/bluetooth ex
cable and go to step 3..
X03
3. with replaced AirPort/
bluetooth ex cable, verify if
card is seen in Apple System
Pro6ler.
es 0efective AP/bl ex cable.
lssue resolved
lo Replace AirPort/bluetooth
card and go to step 4..
N18
4. with replaced AirPort/
bluetooth ex cable and card,
verify if card is seen in Apple
System Pro6ler.
es 0efective AP/bl ex card.
lssue resolved
lo Replace logic board and
retest
M11
5. (AirPort) Check that antenna
connections to the AirPort
card are not reversed or loose.
Reseat both AirPort antennas
connections and verify if the
issue is 6xed.
es loose connections or crossed
antenna.
lo Check antenna for signs of
damage or wear. lf issue
persists, go to step 6.
6. (AirPort) lry a known-good
bluetooth/Airport card and
verify if it 6xes the issue.
es Replace original bluetooth/
Airport card.
N14
lo Continue to use known-good
bluetooth/Airport card, go to
step 7.
7. (AirPort) lnstall a known-good
display module to test with
known-good AirPort antennas
es Replace original display
module (Airport antennas are
part of display module) and
reinstall original bluetooth/
Airport card.
L16
lo lssue is not hardware related.
Retest with known-good
system software.
8. (bluetooth) lnstall a known-
good bluetooth/Airport card.
lnable bluetooth and verify if
bluetooth connection issue is
6xed
es Replace original bluetooth/
Airport card.
N15
lo Replace top case (bluetooth
antenna is part of top
case) and reinstall original
bluetooth/Airport card.
X03
Ne/Peer WireIess SignaI
uick Cbeck
Symptem uick Cbeck
Ne/Peer WireIess SignaI
Unable to 6nd networks
lntermittent connection
dropouts
Slow transfer speeds
1. Check for nearby interference sources in the 2.4/5
Clz range such as microwave ovens and cordless
phones (knewIedge 8ase H71365).
2. Check that computer is within base station range
- move closer to base station.
3. base station checks.
a. base station is not set to low-power
transmission mode
b. base station is not using unsupported
connection and encryption protocols
c. Check for possible wi-li channel overlap
(nearby base stations using ad|acent channel)
4. lsolate OS by booting from original install media
(10.6.x). Attempt to connect to base station.
Deep Dive
1. Open System Pro6ler, check to
see if AirPort card is recognized
under letwork. AirPort Card.
es Use Software Update to make
sure that all AirPort software
and 6rmware updates have
been applied. lnsure base
station is not using VAC
address 6ltering or creating a
hidden network. Co to step 2..
lo lf AirPort/bluetooth card is
not detected, go to previous
Symptom table - AirPort/
bluetooth - 0efective wireless
devices.
2. verify if both antennas
card are not reversed or loose.
Reseat antennas connections.
es loose connections or crossed
antenna
lo Check antenna for reversed
connections or signs of
damage or wear. lf issue
persists, go to step 3.
3. lnstall a known-good AirPort/
bluetooth card , retest and
verify if issue is 6xed.
es Replace user's AirPort/
bluetooth card.
N18
lo Continue to use known good
AirPort/bluetooth card, go to
step 4.
4. lnstall a known-good display
module to test with known-
good AirPort antenna
es Replace original display
module (AirPort antennas are
part of display module) and
reinstall original bluetooth/
Airport card.
L16
lo lssue is not hardware related.
Retest with known-good
system software.
8Iueteetb WireIess Input Device Leses Cennectien
Unlikely cause. display assembly, speaker assembly, optical drive, hard drive
uick Cbeck
Symptem uick Cbeck
8Iueteetb WireIess Input Device
Leses Cennectien
Check bluetooth input device has fully charged
batteries.
Check with known-good bluetooth input device
Check that all system and device available software
and 6rmware updates have been applied.
Deep Dive
1. System Pro6ler should list a
bluetooth radio device under
system hardware. verify
if bluetooth device info is
available.
es bluetooth radio present, verify
bluetooth preference settings,
go to step 2.
lo Co to Symptom - AirPort/
bluetooth - 0efective wireless
devices
2. System Preferences has a
bluetooth panel. lnsure
bluetooth is enabled and
discoverable. lnsure that a
known-good bluetooth device
is on, in close range and in
discoverable mode. verify if
available bluetooth devices are
listed in pairing window.
es Choose known-good device
and establish a connection.
Co to step 3.
lo Attempt bluetooth repair, go
to step 5.
3. verify if computer can pair
reliably with the known-good
bluetooth input device.
es Pairing veri6ed, connect with
user's device, go to step 4
to step 5.
4. verify if computer can pair
reliably with user's bluetooth
device.
es Connection established,
Continue testing for
connection loss, go to step 8.
lo Check for available software
updates for both computer 8
user's bluetooth device.
5. Reseat bluetooth antenna
connector on AirPort/
bluetooth card and retest.
verify if bluetooth is enabled
and can pair with a known-
good device.
es loose bluetooth antenna
connection.
lo Co to step 6.
6. lnstall and test a known-good
bluetooth/Airport card and
retest. verify that bluetooth is
enabled and can pair with a
known-good device.
es Replace user's bluetooth/
Airport card.
N15
lo Co to step 7.
7. Continue to actively test with
a known-good bluetooth
device to determine if there
is a disconnect. 0o not allow
computer to sleep during this
test. verify if link is lost during
test.
es Check for software update,
2.4 Clz radio interference or
device low battery.
lf still losing link, replace
original top case (bluetooth
antenna is part of top
case) and reinstall original
bluetooth/Airport card.

X03
lo Known-good device passed,
test with user's bluetooth
device.
8. Continue to test user's
bluetooth device to determine
if there is a disconnect. 0o
not allow computer to sleep
during this test. lf link is
lost during start up, turn on
System Preferences. bluetooth.
Advanced. "Open bluetooth
Setup Assistant at start up
when no input device is
present'. verify if link is lost
during test.
es Check for software update, 2.4
Clz radio interference, device
low battery or user's device
features list for explanation.
lo User's device not losing
connection. lssue not
repeatable or resolved.
AirPert Card: kerneI Panic
uick Cbeck
Symptem uick Cbeck
AirPert Card: kerneI Panic
Kernel panic on boot
Kernel panic or freezing while
attempting to connect to wi-li
networks
Kernel panic while transferring
data on wi-li networks.
1. lsolate OS by booting from original install media
(10.6.x). Attempt to connect to wi-li network.
2. Use Software Update to make sure all AirPort
software and 6rmware updates have been
applied.
Deep Dive
1. Use Software Update to make
sure all AirPort/bluetooth
software and 6rmware updates
have been applied. lnsure
VAC address 6ltering is not
enabled on the base station.
verify if kernel panic issue is
resolved.
es Software issue.
lo Co to step 2.
2. Reseat both AirPort/bluetooth
ex cable connections to card
and to logic board. verify if
kernel panic is resolved.
es Co to step 4.
lo Co to step 3.
3. lsolate AirPort/bluetooth card
by disconnecting the AirPort/
bluetooth ex cable from logic
board. verify if kernel panic is
resolved.
es Co to step 4.
lo Co to V06 Kernel Panic /
System Crashes.
4. Connect and test with a
known-good AirPort/bluetooth
ex cable. verify if kernel panic
is resolved.
es Replace AirPort/bluetooth ex
cable.
X03
lo Co to step 5.
5. Connect and test with a
known-good AirPort/bluetooth
card. verify if kernel panic is
resolved.
bluetooth card.
N13
WireIess Perfermance Issue / SIew Cennectien
uick Cbeck
Symptem uick Cbeck
WireIess Perfermance Issue /
SIew Cennectien
Slow or stalled data transfers
lntermittent connection
dropouts
1. Check for nearby interference sources in the 2.4/5
Clz range such as microwave ovens or cordless
phones (knewIedge 8ase H71365)
2. (AirPort) Check the number of users trying to
use AirPort in the area for possible network
congestion. Vove closer to base station to
improve signal reception.
3. (bluetooth) Vove devices closer together.
4. Check wireless performance with a known-good
system/device.
5. (AirPort) wireless base station checks.
a. base station is not set to low-power
transmission mode.
b. base station is not set to a slower protocol
mode (802.11b).
c. Check for possible wi-li channel overlap
(nearby base stations using ad|acent channel).
6. lsolate OS by booting from original install
media (10.6.x). Attempt to connect to base
station (AirPort) or pair with wireless keyboard
(bluetooth)
7. Use Software Update to make sure all AirPort and
bluetooth software and 6rmware updates have
been applied.
Deep Dive
1. lnspect the display clutch
barrel for damage. AirPort
antennas are located in
display clutch barrel area.
es Record damage. Proceed
to possibly repair damaged
parts, go to step 2
lo lo visible damage, go to step
2
2. lurn o1 bluetooth. Retest
AirPort performance.
Refer to knewIedge 8ase
7S1809. verify if performance
issue is 6xed.
es Possible AirPort interference
from the bluetooth card.
Change AirPort base station
channel. (knewIedge 8ase
7S1809.)
lo -lf AirPort-related issue, go to
step 3.
-lf bluetooth-related issue, go
to step 6.
3. (AirPort) verify that antenna
card are not reversed or
loose. Reseat AirPort antenna
connections and verify if
performance issue is 6xed.
es loose connection or crossed
antenna. lssue resolved.
lo lf the connectors are secure,
antennas connections not
reversed and show no signs
of damage or wear, go to
step 4
4. (AirPort) lry a known-good
AirPort/bluetooth card and
verify if performance issue is
6xed.
bluetooth card.
N14
lo Continue to use known good
AirPort/bluetooth card, go to
step 5.
5. (AirPort) lnstall a known-good
display module and verify if
es Replace user's display module
(AirPort antennas are part of
display module) and reinstall
original AirPort/bluetooth
card.
L16
lo lested with con6rmed parts.
Performance issue is not
hardware related. Retest with
known-good system software.
6. (bluetooth) verify if bluetooth
antenna connection to the
AirPort/bluetooth card is
not loose. Reseat antenna
connection and verify if
connection. lssue resolved.
lo Co to step 7.
7. (bluetooth) lry a known-good
AirPort/bluetooth card and
verify if performance issue is
6xed.
bluetooth card.
N14
lo Replace user's top case
(bluetooth antenna is part of
top case) and reinstall original
AirPort/bluetooth card.
X03
WireIess Input Device Deesn't Pair
Unlikely cause. display assembly, logic board, optical drive, hard drive
uick Cbeck
Symptem uick Cbeck
WireIess Input Device Deesn't
Pair
Can't get the system to
recognize the bluetooth
keyboard or mouse
1. Check bluetooth System Preference is set to
0iscoverable.
2. Check bluetooth device has fully charged
batteries.
3. Check for bluetooth software updates for both
the device and Vac OS \.
4. lf the bluetooth pairs with no problems, probe
about potential interference issue at user's site.
Deep Dive
1. System Pro6ler should list
bluetooth radio device under
system hardware. verify if
bluetooth device is available.
es bluetooth radio present, verify
bluetooth preference settings,
go to step 2.
to step 5.
2. System Preferences has a
bluetooth panel. lnsure
that bluetooth is enabled
and discoverable. lnsure
that known-good bluetooth
device is on, in close range
and discoverable mode. verify
if available bluetooth input
devices are listed in pairing
window.
es Choose known-good
bluetooth device and
establish a connection. Co to
step 3.
to step 5.
3. verify if system can pair and
works reliably with a known-
good bluetooth input device.
es Pairing veri6ed, connect with
user's device, go to step 4.
to step 5.
4. verify if bluetooth is pairing
with user's bluetooth device.
es lssue resolved.
lo Check for Sw update for both
System and user input device.
5. verify if bluetooth antenna
connection to the AirPort/
bluetooth card is not loose.
Reseat antenna connection
and verify if pairing issue is
6xed.
connection. lssue resolved.
lo Co to step 6.
6. (bluetooth) lnstall a known-
good AirPort/bluetooth card
and verify if pairing issue is
6xed.
bluetooth card.
N15
lo Replace user's top case
(bluetooth antenna is part of
top case) and reinstall original
AirPort/bluetooth card.
X03
uick Cbeck
Symptem uick Cbeck
symptom code
reported by the user. lf not, document reported
be found.
Vacbook Pro (17-inch, Vid 2010) Symptom Charts 0isplay 64 2010-06-11
DispIay
DispIay AnemaIies
uick Cbeck
Symptem uick Cbeck
DispIay AnemaIies
lncorrect/missing colors
0istorted/blurred image
Pixel anomalies
vertical/horizontal lines
lon-uniform brightness
lmage icker
lmage persistence
1. Check display preferences for use of custom
display pro6le.
2. Check brightness setting.
3. Check for Software Updates.
4. Clean glass panel while checking for dust/debris.
5. Co to 0eep 0ive. Ceneral
Deep Dive: CeneraI
1. verify if user's issue is incorrect/
missing colors.
es Co to Incerrect/Missing
CeIers Deep Dive.
lo Co to step 2.
2. verify if user's issue is distorted/
blurred image.
es Co to Disterted/8Iurred
Image Deep Dive.
lo Co to step 3.
3. verify if user's issue is bright or
dark pixel anomalies.
es Co to PixeI AnemaIies Deep
Dive.
lo Co to step 4.
4. verify if user's issue is vertical or
horizontal lines.
es Co to VerticaI/HerizentaI
Lines Deep Dive.
lo Co to step 5.
5. verify if user's issue is non-
uniform brightness.
es Co to Nen-uniferm
8rigbtness Deep Dive.
lo lC0 functioning OK.
Deep Dive: Incerrect/Missing CeIers
1. verify display is listed in the
System Pro6ler's Craphics/
0isplays device tree.
es lhis ensures color pro6le can
be matched with lC0. Co to
step 2.
lo Check for correct lC0
identi6cation. Co to step 4
2. verify System Preferences
0isplay Pro6le is valid for
display being tested. Color
pro6le should be set to Color
lC0, user may have created an
o1-color calibration setting.
es lf display pro6le is valid and
the colors are still incorrect or
missing go to step 3.
lo Set System Preferences.
0isplays. Color to Color lC0
and retest.
3. verify if the glass panel is free
of contaminants.
es Co to step 4.
lo Clean glass panel using
approved method. Retest.
4. Run Clamshell Service
for lC0 panel presence. lf not
found, reseat and check that
lv0S cable is secure to the
logic board. verify if colors are
restored.
es loose lv0S cable connection.
lssue resolved.
lo Co to step 5.
5. Set desktop pattern in System
Preferences to 'Solid Cray light'.
verify if incorrect/missing color
issue a1ects entire display.
es lest needed with a known-
good display. Co to step 7.
lo Co to step 6.
6. Set up display under test side
by side with another known
good display showing the
same image. verify if issue is
noticeably worse on the user's
display being tested.
es lest needed with a known-
good display, Co to step 7
L02
lo Small variations in color
uniformity are normal and do
not warrant replacement or
repair of the display.
7. Substitute a known-good
display assembly to test logic
board internal video output.
verify if normal video is
restored.
es Replace user's display
assembly.
L02
Deep Dive: Disterted/8Iurred Image
1. Sample image illustrates loss of
lv0S data signals to lC0 or a
defective lC0 panel, lnspect 8
reseat lv0S cable connection
looking for damaged or bent
pins. verify if image is restored
with the reseated cable
connection.
es lssue due to loose connection.
0isplay issue resolved.
lo Co to step 2.
lf logic board connector is
damaged, replace logic board.
M24
2. Substitute a known good
board internal video output.
verify if normal video is
restored.
assembly.
L04
Deep Dive: PixeI AnemaIies
1. 0etermine if "defects' are dust/
debris on surface of glass panel.
es Clean glass panel.
lo Co to step 2.
2. 0etermine if bright pixel
defects exceed the acceptable
number. See
DispIay Issue: PixeI AnemaIies.
es Replace display assembly. L08
lo lC0 meets bright pixel defect
speci6cations. Co to step 3.
3. 0etermine if dark pixel defects
exceed the acceptable number.
See
lo lC0 meets dark pixel defect
speci6cations. Co to step 4.
4. 0etermine if the combination
of bright/dark pixel defects
exceed the acceptable number.
See
lo lxplain to user that lC0 is
within speci6cations. 0o not
replace display assembly.
Deep Dive: VerticaI/HerizentaI Lines
1. lorizontal lines may be related
to a failing RAV module. verify
if video issue only happens
AlllR the Apple logo and the
spinning wheel has appeared.
es lssue only happens AlllR
Apple logo and spinning
wheel appears. Co to step 2.
lo lssues happens since startup.
Co to step 5.
2. Start with shift key down
(safe mode) to disable system
extensions. verify if issue still
happens when booting in safe
mode.
es Co to step 5.
lo lo video issue when booting
in safe mode. Co to step 3.
3. lsolate with only one memory
module installed , then with
the other one. lest with
known-good memory. verify
if issue only happens with
speci6c RAV module(s).
es Replace a1ected RAV
module.
X02
lo Co to step 4
4. lsolate with one known-good
memory module installed
in one of the memory slots.
Repeat by testing in the other
memory slot with known-good
memory module. verify if issue
only happens with speci6c
memory slot on logic board.
es Replace logic board. M07
lo Co to step 5
0iagnostic utility and check for
lC0 panel info. lf not found,
reseat the lv0S cable to the
logic board video output. verify
if normal video is restored.
es lssue resolved by reseating
loose lv0S cable..
lo Co to step 6
6. Connect external compatible
0isplayPort display (or
0isplayPort adapter and
display). verify if correct video
appears on external display.
es Co to step 7.
display assembly module to
test logic board lv0S video
output. verify if normal video is
restored.
es Replace display assembly
module.
L05
Deep Dive: Nen-uniferm 8rigbtness
1. 0etermine if brightness
uniformity issue is visible after
display has warmed up for 15
minutes.
es Co to step 2.
lo 0isplay backlight can take
several minutes to stabilize.
2. Check lv0S cable connection
to logic board and verify if
brightness issue disappeared..
es Reseated lv0S cable solved
the backlight control. lssue
resolved
lo Cot to step 3
3. 0etermine if variation in
uniformity appears excessive
when compared to another
similar unit.
lo lxplain to user that
lC0 appears to meet
speci6cations.
Defective Camera / 8uiIt-in iSigbt Net Dperating CerrectIy
uick Cbeck
Symptem uick Cbeck
Defective Camera
Camera not detected
lo green ll0 for camera
lxcessive blooming
Poor white balance
Poor focus
Creen image
lmage distortion
1. Check for Software Updates.
2. verify camera lens and glass panel are clear of
contaminants.
Deep Dive
1. launch System Pro6ler and
con6rm that "built-in iSight' is
listed under USb ligh-Speed
bus.
es Camera recognized. Co to
step 3
lo Co to step 2.
for presence of all devices. lf
not found, inspect and reseat
camera cable on logic board.
verify if iSight becomes listed
in System Pro6ler.USb devices
step 3.
lo Co to step 4.
3. launch Photobooth. verify if
camera's green ll0 is on, and
that image appears normal.
es lssue resolved..
lo Co to step 4.
4. Replace camera cable and
verify if iSight camera operates
properly.
es Replaced camera cable solved
issue.
X03
lo Co to step 5.
board camera connection.
verify if iSight camera operates
properly.
8Iank / Ne Videe
Unlikely cause. Power adapter, speakers, optical drive/hard drive, fan, microphone, top case
uick Cbeck
Symptem uick Cbeck
8Iank / Ne Videe
lo video
lo backlight
1. Check brightness setting
2. Attach known-good supported external display.
3. boot from Vac OS \ install 0v0 that came with
computer.
Deep Dive
1. verify boot chime present
when system restarted.
Reset SVC and clear PRAV if
necessary for proper start up.
verify if lC0 video is present.
es Co to step 3.
lo Co to step 2.
2. Connect known-good
supported external display.
verify if image appears on
external display when system
is booted.
es lxternal display detected by
system. Co to step 3.
lo Co to lo video symptom
code ow.
3. verify if lC0 backlight is on
by looking for faint glow
from display when viewed
in darkened room with
brightness ad|usted to full.
es video signal from system
to external video is OK, lC0
backlight is on. Co to step 5.
lo Co to step 4.
4. Shine bright (low heat)
ashlight into the front of lC0.
verify if an image is being
displayed.
es lmage present but backlight
is not on. Check logic board
connections. Co to step 5.
code ow.
for lC0 panel presence. lf
not found, reseat lv0S cable
connection to logic board
and check that connection
is secure. verify if image is
restored by reseating lv0S
connection
es loose lv0S connection. lssue
resolved.
lo Continue to test with known-
good display assembly. Co to
step 6.
6. Substitute with a known-good
display assembly and verify if
lC0 video works.
assembly.
L03
lo lo video with known-good
display assembly. Replace
logic board
M03
8ackIigbt Issue / Ne 8ackIigbt
Unlikely cause. Power adapter, battery, speaker, optical drive/hard drive, fan microphone, top
case
uick Cbeck
Symptem uick Cbeck
8ackIigbt Issue / Ne 8ackIigbt
0isplay not illuminated
llashing, unstable or non
uniform background lighting
Poor backlight at some or all
settings
Check that brightness setting is above minimum.
Deep Dive
1. Connect external display, clear
PRAV to set brightness to
default level and verify if Color
lC0 is listed in the System
Pro6ler's Craphics/0isplays
device tree or using the
Clamshell Service 0iagnostic
utility .
es lnternal lC0 panel detected
by system. Co to step 3.
lo Co to step 2.
2. Reseat the lv0S cable at the
logic board. verify again that
lC0 is listed in System Pro6ler
or Clamshell Service 0iagnostic
utility.
es 0isplay panel detected by
system. Co to step 3.
lo Co to step 4.
3. 0arken room and verify
backlight by detecting if any
glow is emitted from the
display
es backlight operating. Co to
step 5.
lo Co to step 4.
4. lnspect lv0S connectors and
cable under magni6cation for
pinched cables and damaged
or bent pins. verify if any of
the connections appear to be
defective.
es - 0efective lv0S cable.
Replace display assembly.
- 0efective lv0S connector
on logic board. Replace logic
board.
L09

M25
lo lf connections are OK and
secure and the display is still
blank, go to step 5
display assembly to test
internal logic board video
and backlight power output.
verify if backlight and display
functions are operational.
assembly.
L09
lo lo ll0 backlight power from
logic board. Continue to use
known-good display and
replace logic board. Co to
step 6
M25
6. verify if display and backlight
operations were restored with
known-good display assembly
and replacement logic board.
es logic board ll0 backlight
power was probably
damaged by user's display
assembly cable. 0o not
reinstall user's display but
replace it.
L09
lo Check functionality of known-
good display assembly on
known-good computer.
Neise / UnstabIe IIickering
Unlikely cause. battery
uick Cbeck
Symptem uick Cbeck
Neise / UnstabIe IIickering
lmage icker
Audible noise
1. verify known-good source sound 6le not causing
speaker distortion.
Deep Dive
1. verify if user's issue is due to
video ickering coming from
display.
es Suspected ickering issue, go
to step 2.
lo Audible noise issue, go to
step 5.
2. verify display listed in the
System Pro6ler's Craphics/
0isplays device tree is not
disappearing intermittently
(refresh System Pro6ler to
observe).
es Power and lC0 panel l0 are
OK. Co to step 3.
code ow.
3. lnspect and reseat the lv0S
cable connection between
display and logic board. Also
test if brightness setting is a
contributing factor. verify if
ickering has stopped.
es loose lv0S cable connection.
lssue resolved.
lo Co to step 4.
4. Substitute a known good
display assembly to test
internal logic board video
output. verify if ickering issue
has disappeared.
5. verify if source of the noise
is the electrical as opposed
to mechanical. Audio noise
should not be a concern now
that lC0 components are all
solid state devices including
ll0 backlights.
es loises that are not audible
from the normal user position
are considered acceptable.
Return unit to the user.
lo loise from another source.
Co to loise/lum/vibration
Symptom table.
MecbanicaI/PbysicaI Damage
uick Cbeck
Symptem uick Cbeck
MecbanicaI/PbysicaI Damage
broken glass
broken hinge
Stripped screw/head
Stripped screw boss
0ent or scratch to chassis
1. 0etermine damage caused by user/technician
environment, accidental damage, or abuse.
2. lnform user/technician the failures are not
covered by Apple warranties. Refer to
bttp://www.appIe.cem/IegaI/warranty
Cesmetic Defects
uick Cbeck
Symptem uick Cbeck
Cesmetic Defects
Cracked lC0
Scorched or melted lC0
lC0 impact damage
1. 0etermine damage caused by user/technician
uick Cbeck
Symptem uick Cbeck
symptom code
verify whether existing symptom code applies to the
issue reported by the user. lf not, document reported
be found.
Vacbook Pro (17-inch, Vid 2010) Symptom Charts Vass Storage 75 2010-06-11
Mass Sterage
Hard Drive Read/Write Issue
Unlikely cause. lC0, speakers, fan, camera, microphone
uick Cbeck
Symptem uick Cbeck
Hard Drive Read/Write Issue
8ad Secter/Defective
Drive Iermatting Issue
Cannot save documents
Read/write error message
lang when accessing or
saving data
1. boot from lnstall 0v0. verify S.V.A.R.l. status of
drive using 0isk Utility.
2. Repair disk using 0isk Utility.
3. lrase disk and reinstall Vac OS using lnstaller.
Deep Dive
1. Start up from Restore 0v0 and
launch 0isk Utility. verify if
hard drive is available for 0isk
Utility to repair.
es Co to step 2.
lo Co to step 3.
2. Repair disk and permissions
using 0isk Utility and verify
if hard drive was repaired
successfully.
es Restart computer. Co to step
6.
lo lf computer has not been
veri6ed with a known-good
hard drive, go to step 3,
otherwise, go to step 7.
3. Reseat hard drive cable on
logic board and drive ends
and retest. lf issue persists,
substitute a known-good
bootable hard drive, and verify
if system starts up to desktop.
es Reinstall user's drive, go to
step 2.
lo Continue to use known-
good bootable hard drive to
determine root cause. Co to
step 4.
4. After reseating hard drive ex
cable connections, verify if
known-good hard drive boot
to desktop.
step 2
lo Suspect hard drive ex cable,
go to step 5.
5. Replace hard drive ex cable
and verify if system boots to
desktop with known-good
hard drive.
step 2.
X03
6. verify if user's hard drive starts
up successfully after 0isk
Utility disk and authorizations
repairs.
es lssue resolved.
lo Repair or replace hard drive,
go to step 7.
7. Partition, erase 8 install Vac
OS on user's hard drive. verify
if OS install completes without
error and that system starts up
successfully.
lote. lf media veri6cation fails
at beginning of install, suspect
optical media or optical drive.
es lssue resolved
lo lard drive appears to be
defective, go to step 8.
8. Replace user's hard drive. verify
if drive formats correctly with a
CUl0 partition map and installs
Vac OS without errors.
es lssue resolved. H01
lo SAlA cable veri6ed or
replaced and new hard drive
installed, replace logic board.
M19
Hard Drive Net Recegnized/Net Meunting
Unlikely cause. lC0, speakers, fan, camera, microphone, AirPort
uick Cbeck
Symptem uick Cbeck
Hard Drive Net Recegnized/
Meunt
Drive Ne 8eet
llashing question mark
boots to grey screen
boots to blue screen
1. Use a known-good mouse. A stuck mouse button
will not allow boot.
2. boot from lnstall 0v0. verify S.V.A.R.l. status of
drive using 0isk Utility.
3. Repair disk using 0isk Utility.
4. lrase disk and reinstall Vac OS using lnstaller.
Deep Dive
Check Result Action Code
1. boot from Restore 0v0 and
Utility to repair.
es Co to step 2.
lo Co to step 3.
2. verify if 0isk Utility mounts
drive and repairs disk and
permissions successfully.
es Restart computer, go to step
6.
lo - lf computer has not been
veri6ed with a known-good
hard drive, go to step 3,
-Otherwise, go to step 7.
3. Reseat hard drive ex cable
on logic board and drive ends
and retest. lf issue persists,
substitute a known-good
bootable hard drive, and
verify if computer starts up to
desktop.
es Reinstall user drive, go to step
2.
lo Continue to use known-
good bootable hard drive to
determine root cause. Co to
step 4.
4. After reseating hard drive ex
cable connections, verify if
known-good hard drive starts
up to desktop.
es Reinstall user drive, go to step
2.
lo Suspect hard drive ex cable,
go to step 5.
5. Replace hard drive ex cable,
retest with known-good
bootable hard drive and verify
if system starts up to desktop.
es lnstall user drive, go to step 2. X03
6. verify if user's hard drive start
up successfully.
es lssue resolved.
lo Restore or replace user's hard
drive, go to step 7.
7. Partition, erase 8 install Vac
OS on user's hard drive. verify
if OS install completes without
error and that system starts up
successfully.
es lssue resolved.
lo lard drive appears to be
defective. Co to step 8.
8. Replace user's hard drive. 0oes
drive format correctly with a
CUl0 partition map and install
Vac OS without errors.
es lssue resolved. H01
lo lard drive and ex cable
replaced without success,
M19
Hard Drive Neisy
uick Cbeck
Symptem uick Cbeck
Hard Drive Neisy
loise during start up
loise during operation
loise when drive is copying or
saving data
1. Start up from lnstall 0v0. verify S.V.A.R.l. status
of hard drive and repair disk using 0isk Utility.
2. verify if any available 6rmware updates are
available for the installed drive.
3. Check for reported noise and compare with
Knowledge base article "Apple Portables. lard
0rives and loise "
bttp://suppert.appIe.cem/kb/7S2354
Deep Dive
1. boot from Restore 0v0 and
Utility to repair.
es Co to step 2.
lo Co to lard 0rive lot
Recognized/lot Vounting
symptom table.
2. Repair disk and permissions
using 0isk Utility and verify it
completed successfully.
3.
lo Co to step 4.
3. Run all available software and
6rmware updates and verify if
the system is still noisy.
es Remove hard drive and start
up from external drive to test
fan noise. Co to step 6.
lo lssue resolved.
4. lrase disk and reinstall Vac OS
using lnstaller. verify it install
process completed.
3.
lo Replace hard drive. Co to step
5.
H06
5. After installing new hard drive,
verify if the system is still noisy.
es Remove hard drive and start
up from external drive to test
fan noise. Co to step 6.
lo lssue resolved.
6. After removing hard drive,
verify if the system is still noisy.
es lan noise or optical drive
noise likely to be the cause.
See O00 loisy symptom
table and lan failures/lhermal
symptom table.
lo Co to step 7.
7. lnstall a known-good hard
drive and verify if the noise
level is similar to user's hard
drive.
es lard drive noise level is
similar to a known-good
drive and does not require
replacement. Reinstall user
drive.
lo Replace hard drive. Co to step
5.
H06
DpticaI Drive Wen't Accept/Reject Media
uick Cbeck
Symptem uick Cbeck
DpticaI Drive Wen't Accept/
Reject Media
Cannot insert a disc into the
drive
Cannot e|ect a disc placed into
the drive
1. Use Apple System Pro6ler AlA section to see if
the optical drive appears. lf not, see Optical 0rive
lot Recognized symptom table,
2. Restart computer and hold down mouse button
or keyboard e|ect key to cycle optical drive.
3. Check for available 6rmware and software
updates.
4. lnspect optical drive slot for obstructions
Deep Dive
1. verify if optical drive is listed in
the System Pro6ler device tree
for serial-AlA devices.
es Optical drive has power,
inspect disc acceptance. Co
to step 5.
lo lnspect hardware. Co to step
2
2. verify all connections between
logic board, ex cable, and
optical drive are secure.
visually inspect cables and
connectors for any debris,
damage, or bent pins. verify if
optical drive is now listed in
System Pro6ler.
es Optical drive has power,
inspect disc acceptance. Co
to step 5.
lo Replace any damaged optical
drive cable and retest. lf
connections are good and
with no visible cable damage,
go to step 3.
X03
3. Reseat optical cable on logic
board and drive ends and
retest. lf issue persists, replace
optical drive cable with a
known good one. verify if
optical drive is now listed in
System Pro6ler.
es Replaced user optical drive
cable. lssue resolved.
X03
lo Co to step 4.
optical drive with replacement
ex cable. verify if optical drive
is now listed in System Pro6ler.
es Replaced user optical drive.
lssue resolved.
101
lo Replace the logic board. ) M19
5. lnspect optical drive slot for
disc insert/e|ect. verify if there
is clearance for disc use.
es Co to step 6.
lo Replace damaged optical
drive or top case that
interferes with disc use.
101
(105)
X13
6. lnsert known-good optical
media and test user's optical
drive for acceptance of disc.
verify if optical media is read.
es Co to step 7.
lo Vedia is e|ected as soon as
inserted . Replace the optical
drive. (Vechanical damage to
optical drive, if found) Co to
step 9.

103

(106)
7. verify if optical media mounts
on desktop.
es Co to l|ect lest step 8.
lo Co to Optical 0rive Read/
write 0ata lrror symptom
table.
8. verify if optical media is
e|ected properly from optical
drive.
es lssue resolved.
lo Replace optical drive or top
case that interferes with disc
e|ection. Co to step 9..
102
X13
9. with replacement parts ,
verify if optical media is now
recognized.
es lssue resolved.
lo Replace optical drive. lf drive
has already been replaced,
then replace logic board.
103
M19
DpticaI Drive Read/Write Data rrer
uick Cbeck
Symptem uick Cbeck
DpticaI Drive Read/Write Data
rrer
lrrors when writing optical
media.
lrrors when reading optical
media.
lang when accessing or
preparing to write data.
1. lest optical media in another drive of the same
type in same type of machine to rule out media
issue.
2. Check with known-good discs like the lnstall discs
that came with the computer.
3. lor write issues, check with known-good media
that performs well in another computer and
optical drive of the same type.
4. Check both C0 and 0v0 media. lf only one type
of media is producing errors, there is a laser issue.
Deep Dive
1. verify if media is free to spin
without optical drive scraping
edge or surface of media.
es Co to step 2.
lo Replace optical drive. 103
2. According to optical drive
model, verify if drive can read
all supported types of known-
good optical media (C0 , 0v0,
etc)
es Co to step 6
lo Reading C0 only or 0v0 only
indicates a laser issue, replace
optical drive.
103
Optical drive cannot read any
media reliably, go to step 3.
3. Reseat optical cable on logic
board and drive ends and
optical drive cable with a
known good one. verify if
optical drive now performs the
desired read/write operations.
es Replace user optical drive
X03
lo Co to step 4.
now performs the desired
read/write operations.
es Replace user optical drive.
lssue resolved.
101
DpticaI Drive Net Recegnized/Meunt
uick Cbeck
Symptem uick Cbeck
DpticaI Drive Net Recegnized/
Meunt
0iscs in|ect and e|ect, but do
not appear in linder
1. Use Apple System Pro6ler AlA section to see if
the optical drive appears.
2. Serial-AlA section of Apple System Pro6ler will
show any media inserted.
3. Check linder Preferences. Ceneral and make sure
"C0's, 0v0's and iPods' is checked under "Show
these items on the 0esktop.'
of media is recognized, there might be a laser
related issue.
Deep Dive
1. verify that optical drive is listed
in the device tree for SAlA
devices in System Pro6ler.
es lssue resolved.
lo Co to step 2.
2. Check that both connections
of the optical drive ex
cable between logic board
and optical drive are secure.
visually inspect cables and
connectors for any debris,
damage, or bent pins. verify
if optical drive is now listed in
System Pro6ler.
es lssue resolved.
lo Replace any damaged cables
and retest. lf connections
are good and with no visible
cable damage, go to step 3.
X03
3. Replace optical drive cable
with a known good one. verify
if optical drive is now listed in
System Pro6ler.
es Replace user optical drive
X03
lo Co to step 4.
is now listed in System Pro6ler.
es Replace user optical drive.
lssue resolved.
101
lo Replace the logic board. M19
DpticaI Drive Neisy
uick Cbeck
Symptem uick Cbeck
DpticaI Drive Neisy
loise during boot
loise during operation
loise when drive is copying or
writing data
type in same type of computer to rule out media
issue.
2. Check with known-good discs. lnstall discs that
came with the computer.
3. Check to see if noise occurs without media in the
drive. lf so, check for hard drive and fan caused
noise.
4. Check for available 6rmware /software updates.
Deep Dive
1. verify if optical drive is
constantly seeking or cycling
e|ect mechanism without an
optical disc installed. Optical
drive should perform only one
reset sequence and rest idle,
ready for media.
es Replace optical drive if
continuous activity occurs
with no disc installed.
104
lo Continue and verify with
media, go to step 2.
2. lnsert known good data C0.
Check that media is free to
spin without optical drive
scraping edge or surface of
media. verify disc does not
exceed maximum thickness
speci6cation.
es lnternal mechanical
interference is a1ecting
rotational spin of media,
replace optical drive.
104
lo Continue and verify with
media, go to step 3.
3. lnitial disc handling noise is
normal. 0isc spinning and
head seek indicates disc is
mounting to desktop. Seek
noise should settle down once
mounted. verify if noise is
above normal level and related
to seek activity.
es Replace optical drive. 104
lo Co to step 4.
4. 0isc spin should cease 30
seconds after mounting data
C0 on OS desktop. verify if the
noise is related to disc spin.
es Co to step 5.
lo Co to step 6.
5. Remove the optical drive and
check for correct seating of the
brackets on the optical drive
and in the top case. Reinstall
drive in unit and retest. verify if
drive is still noisy.
es Co to step 6.
lo lssue resolved. Optical drive
was not properly mounted in
enclosure. (Possible physical
damage to optical drive.)
(105)
6. l|ect known good data optical
media. 0isc handling noise
should be one pop of disc
from motor hub and a motor
gear sound driving disc out
of optical drive. verify if noise
is above normal level and
related to disc e|ect activity or
multiple e|ect attempts.
lo Co to step 7.
7. 0isc spin should cease 30
seconds after mounting optical
media on desktop. Vedia may
be mounting on a defective
internal spindle hub. verify if
the noise is related to disc spin.
lo loise does not appear to be
related to optical drive.
DpticaI Drive Net Perferming te Specs
uick Cbeck
Symptem uick Cbeck
DpticaI Drive Net Perferming te
Specs
Read or write speeds slower than
expected.
type in same type of computer to rule out media
issue.
2. Check with known-good discslnstall discs that
came with the computer.
3. lor disc write issues, check with known-good
media that performs well in another computer
and drive of the same type.
of media is producing errors, there might be a
laser related issue.
Deep Dive
1. Check drive model and
supported media types, and
verify if optical drive can read
all supported optical media
types.
es Co to step 5
lo Reading C0 only or 0v0 only
indicates laser issue, replace
optical drive.
103
Optical drive cannot read any
media reliably. Co to step 2.
2. Reseat cable connections
at logic board and optical
drive. verify if media is now
recognized and reads reliably.
es Reseat resolved issue. X03
lo Co to step 3.
3. 0isconnect optical drive by
lifting SAlA cable at logic
board and connecting a
known-good drive. verify if
media is now recognized and
reads reliably.
es SAlA port functional,
reconnect user's optical drive
8 SAlA cable. Co to step 4.
4. lnstall and test with
replacement optical drive ex
cable. verify if media is now
recognized and reads reliably.
es Cable change resolved issue. X03
lo Replace optical drive.
(Vechanical damage to
optical drive, if found)
103
(105)
5. lest write data to compatible
optical media. verify burned
media is recognized and reads
reliably.
es lssue resolved.
lo Replace optical drive.
(Vechanical damage to
optical drive, if found)
103
(106)
uick Cbeck
Symptem uick Cbeck
symptom code
be found.
Vacbook Pro (17-inch, Vid 2010) Symptom Charts lnput/Output 0evices 87 2010-06-11
Input/Dutput Devices
US8 Pert Dees Net Recegnize knewn Devices
Unlikely cause. lC0, hard drive, optical drive
uick Cbeck
Symptem uick Cbeck
US8 Pert Dees Net Recegnize
knewn Devices
USb-wired keyboard/mouse or
USb ash drive not recognized
1. Check the for latest software update.
2. Use Apple System Pro6ler to verify the computer
recognizes the USb bus.
3. lest port with known good Apple keyboard or
mouse.
4. verify any USb hubs have su1cient power.
Deep Dive
1. Reset SVC and clear PRAV.
verify if USb device is
recognized.
es lssue resolved.
lo Co to step 2.
2. verify if USb device is
receiving power from USb
port. lote. 6rst device to
need >500mA will get 1000mA,
all others will be limited to
<500mA
es Co to step 3.
3. verify if the latest Vac-
compatible available driver for
this USb device is installed.
es Co to step 4.
lo Obtain Vac-compatible USb
driver.
4. verify if USb device is working
on a known-good similar
computer.
lo Obtain service for the
defective USb device.
8uiIt-in keybeard Dees Net Werk PreperIy
uick Cbeck
Symptem uick Cbeck
8uiIt-in keybeard Dees Net Werk
PreperIy
Keystrokes not recognized
locks up
0isplayed characters don't
match
1. ln System Preferences. lnternational. lnput Venu,
enable Keyboard viewer. Select Show Keyboard
viewer from the lnput Venu in the menu bar.
lest the keyboard.
2. Con6rm correct keyboard layout is selected.
3. Update to the latest system software.
4. Press Caps lock, if the Caps lock light goes on
to show at least a partial connection to the main
logic board.
Deep Dive
1. lf speci6c keys are not working,
con6rm if they are physically
broken.
es Refer to Mac8eek/
Mac8eek Pre: 8Iack keycap
RepIacement (H74002) or
Mac8eek: Wbite keycap
RepIacement (H74003). lf a
keycap kit is available for this
model, order kit and replace
a1ected key(s).
Co to step 4.
lf a keycap kit is not available
for this model, replace
complete top case.
Co to step 4.
k01
lo Co to step 2.
2. Reseat keyboard ex cable
to logic board and verify if all
keys are functional.
es lssue resolved.
lo Co to step 3.
3. 0isconnect and verify if
keyboard ex cable is in good
condition (no delamination or
torn cable end, no missing or
cracked tracks).
es Co to step 4.
lo Replace top case. Co to step 5. k01
4. Reseat cable and check that
ex cable end is fully inserted
and aligned with connector
on logic board, and that
connector lock is closed. verify
if keyboard now functions
properly.
es lssue resolved.
lo Replace top case. Co to step 5. k01
5. verify if all keys are functional
using AS0 interactive keyboard
test.
es lssue resolved.
Specic keys Den't Werk
Unlikely cause. power adapter, battery, speakers, lC0, optical drive/hard drive, fan, microphone
uick Cbeck
Symptem uick Cbeck
Specic keys Den't Werk
Keycap broken
Key switch broken
Sticky key
Key pressed not recognized
1. 0etermine if damage caused by user/technician
3. lnspect keycap to remove debris trapped under it.
4. lf the keycap is loose, check if clasp is still intact
and reattach it.
5. Refer to Mac8eek/Mac8eek Pre: 8Iack keycap
RepIacement (H74002) or Mac8eek: Wbite
keycap RepIacement (H74003). lf a keycap kit
is available for this model, order kit and replace
a1ected key(s). lf a kit is not available, replace
complete top case (code k01).
8uiIt-in 7rackpad Dees Net Werk
uick Cbeck
Symptem uick Cbeck
8uiIt-in 7rackpad Dees Net Werk
Cursor does not move.
Select button of trackpad
inoperable
Vultiple touch features
inoperable
1. Check for environmental factors such as humidity,
hand lotion or |ewelry. Check if user is touching
the trackpad simultaneously with both hands.
2. Clean the trackpad surface (with the computer
powered o1) using a clean, dry, lint-free cloth.
3. Vake sure all software and 6rmware updates have
been applied.
Deep Dive
1. ln System Preferences.
Universal Access, turn o1
special Keyboard and Vouse
8 lrackpad settings. Set for
normal use, enable and test
multiple touch features. verify
if trackpad works now.
es Settings issue resolved.
lo Co to step 2
2. verify if you see the Apple
lnternal Keyboard/lrackpad
continuously listed on USb in
Apple System Pro6ler.
es Co to step 5.
lo Co to step 3.
3. Reseat the trackpad ex cable
to the logic board. verify if
trackpad works now.
es loose cable. lssue resolved.
lo Co to step 4.
4. verify if the trackpad
connector on the logic board is
damaged.
lo Co to step 5.
5. 0oes the cursor move correctly
when trackpad is used ! Clean
trackpad surface and verify
trackpad is moving cursor on
screen.
es Co to step 6
lo lest with known-good
trackpad. Co to step 7
6. 0oes the trackpad button
click! verify trackpad
alignment is proper and click-
depth set screw is at factory
setting.
es lest with known-good
trackpad. Co to step 7
lo Co to step 7
7. verify if a known-good
trackpad works.
es Replace user trackpad
according to symptom found.
-lo Vouse/trackpad response

-lrackpad cursor not tracking
properly

-lrackpad click button issues

k02

k12

k13
8uiIt-in keybeard Has Dim er Ne keybeard 8ackIigbt
uick Cbeck
Symptem uick Cbeck
8uiIt-in keybeard Has Dim er Ne
8ackIigbt
ln darkened room, keyboard
backlight does not come on or
is dim.
1. Vake sure this computer model has a keyboard
backlight option by checking the con6guration
label in the battery bay.
2. Vake sure that keyboard backlight is turned on
and brightness turned up.
3. block the ambient light sensor to simulate
darkened room.
Deep Dive
1. Cover the Ambient light
Sensor located near camera.
verify if the display dims
es Ambient light sensor is
working. Co to step 2.
lo Co to step 3.
2. Cover the ambient light
sensor again and press the
l6 keyboard key. verify if
keyboard backlight works.
es lssue resolved.
lo Co to step 4.
3. ln the Apple System Pro6ler,
verify if you can you see the
USb camera listed.
es lhe Ambient light Sensor
shares its connection to logic
board with camera and is
likely correctly connected.. lf
issue persist, replace display
assembly.
L14
lo Co to step 6
4. Check keyboard backlight
cable and connector for
damage and reseat keyboard
backlight connection to the
logic board. verify if the
keyboard backlight now works.
es lssue resolved.
lo Co to step 5
5. Cover the Ambient light
Sensor located near camera
and press the l6 keyboard
key .Veasure the voltage
between pin 4 and pin 2 of the
keyboard backlight connector.
verify if voltage is present.
es Replace top case. k10
6. Check camera cable and
connector for damage and
reseat the camera cable
connection to the logic board.
verify if the Ambient light
Sensor functionality now
works.
es Ambient light Sensor
functional. Retest for
keyboard backlight
functionality.
lo Replace top case and go to
step 7.
k10
7. with replaced top case verify if
the Ambient light Sensor now
works.
es Ambient light Sensor
functional. Retest for
keyboard backlight
functionality.
8uiIt-in keybeard Is Net Recegnized
uick Cbeck
Symptem uick Cbeck
8uiIt-in keybeard Is Net
Recegnized
Keystrokes not recognized
1. Reset SVC.
2. Press Caps lock. lf Caps lock light turns on, there
is at least a partial connection to the logic board.
3. ln System Preferences. lnternational. lnput Venu,
enable Keyboard viewer. Select Show Keyboard
viewer from the lnput Venu in the menu bar.
lest the keyboard.
Deep Dive
1. ln Apple System Pro6ler do you
see "Apple lnternal Keyboard/
lrackpad' listed under USb
hardware devices!
es Co to step 3.
lo Co to step 2.
2. Reset SVC and verify if Apple
lnternal Keyboard/lrackpad is
now seen in the USb devices
list of Apple System Pro6ler.
es Co to step 3.
3. lf built-in keyboard is not
recognized, verify if trackpad is
still functional
es Co to step 4.
lo Co to built-ln lrackpad 0oes
not work' symptom table.
4. Check that keyboard ex
cable is in good condition (no
delamination, torn cable end,
missing or cracked tracks).
es Co to step 5.
lo Replace top case. Co to step
6.
k11
5. Check that keyboard ex cable
is fully inserted and aligned
with connector on logic board,
and that connector lock is
closed. verify if keyboard now
functions properly.
es lssue resolved.
lo Replace top case. Co to step
6.
k11
6. verify if all keys are functional
using AS0.
es lssue resolved.
8uiIt-in 7rackpad Dees Net 7rack PreperIy
uick Cbeck
Symptem uick Cbeck
8uiIt-in 7rackpad Dees Net 7rack
PreperIy
Cursor movement is random,
uneven, or |umpy.
Cursor hangs or stalls along
path.
1. Check for environmental factors such as humidity,
hand lotion or |ewelry. Check if user is touching
the trackpad simultaneously with both hands.
2. Clean the trackpad surface (with the computer
o1) using a clean, dry, lint free cloth.
3. Vake sure all software and 6rmware updates have
been applied.
4. lf the issue occurs when system is running from
the power adapter, use a grounded power cord
with the power adapter.
Deep Dive
1. ln System Preferences.
Universal Access, turn o1
special Keyboard and Vouse
8 lrackpad settings. verify if
trackpad works now.
es Settings issue resolved.
lo Co to step 2.
2. verify if you see the Apple
lnternal Keyboard/lrackpad
continuously listed under USb
in Apple System Pro6ler.
es lrackpad communicating to
system. Co to step 6
lo Co to step 3
3. verify if the trackpad looks
damaged.
es lest with known good
trackpad. Co to step 6.
lo Co to step 4
4. Reseat the trackpad ex cable
on the logic board. verify if the
trackpad works now.
es loose cable. lssue resolved.
lo Co to step 5
5. verify if the trackpad
connector on the logic board is
damaged.
lo Co to step 6.
6. Replace with known-good
trackpad and verify if it works.
es Replace user defective
trackpad.
k02
AppIe Remete IneperabIe
uick Cbeck
Symptem uick Cbeck
AppIe Remete IneperabIe
Remote is not recognized.
1. lhe computer is on and awake.
2. Check with known-good remote on user's
computer and the user's remote on known-good
computer
3. Remote is used within 30 feet of the computer
and unobstructed line-of-sight to the lR window.
4. Clean the lR window.
5. Open System Preferences. Security pane. verify if
"0isable remote control infrared receiver' is not
checked.
6. ln Security pane, if "Unpair' button is active, press
it and pair the Apple Remote. See "Pairing your
Apple Remote with your computer' (knewIedge
8ase H71619).
Deep Dive
1. Open Photo booth or iChat's
video Preview window. Point
Apple Remote at the built-in
iSight camera, press any button
on the remote, and verify if
(as seen through the camera)
there is a faint blinking light on
the remote.
es Apple Remote is working. Co
to step 2.
lo Replace the remote's battery.
Co to step 2.
2. verify if you can pair the Apple
Remote with a known-good
system.
es Co to step 3.
lo Replace the Apple Remote.
Co to step 3.
X04
3. Co in Security settings of
System Preferences. Uncheck
the "0isable remote control
infrared receiver' if checked,
and verify if Apple Remote
now works.
es lssue resolved.
lo Check and reseat the l0/lR/
Sleep ll0 cable connection
at logic board. Co to step 4.
4. verify if the Apple Remote now
works.
es lssue resolved.
lo Replace the l0/lR/Sleep ll0
cable. Co to step 5.
X03
5. verify if the Apple Remote now
works.
es lssue resolved.
8uiIt-in Speaker Has Ne Audie
uick Cbeck
Symptem uick Cbeck
8uiIt-in Speaker Has Ne Audie
Can't hear any audio from within
the machine.
1. Vake sure all software updates have been
applied.
2. Check in System Preferences. Sound. Output that
sound output is set to "lnternal Speakers'. and
balance is set to center.
3. Use the l12 volume key to set the sound to
maximum.
4. Reset PRAV.
Deep Dive
1. Remove any externally-
connected speakers and verify
if System Preferences. Sound.
Output current setting is set to
"lnternal Speakers'.
es lnternal Audio-out port is
selected. Co to step 3.
lo "lxternal Speakers' or "0igital
Out,' reported Co to step 2
2. Play some music and plug
known-good headphones
/speakers in the audio
output |ack .verify if you get
audio through the external
headphones/speakers.
es Co to step 3
3. Unplug headphone/speakers
and verify if you now get audio
through internal speakers
.Cycle this plug /unplug
operation several times and
verify if audio gets back each
time to the lnternal speakers.
es lssue resolved.
lo Check left and right speakers
connections to logic board.
-lf disconnected, reseat
connectors,
-if damaged or missing,
replace a1ected speaker.,
- otherwise, go to step 4
X08
4. Replace with known-good
internal speakers. verify if
you now get audio through
internal speakers.
es Replace a1ected user's
speaker lssue resolved.
X08
Disterted Seund frem InternaI Speaker
uick Cbeck
Symptem uick Cbeck
Disterted Seund frem InternaI
Speaker
0istorted audio
1. Reset PRAV.
2. Ad|ust sound output and level in System
Preferences. Sound. Output, and use the balance
to locate a left, right, or woofer speaker distortion
source.
3. Compare the same sound and same settings
against another unit to make sure the sound is
actually distorting.
Deep Dive
1. Compare internal speakers
with a pair of headphones and
verify if the distortion is similar
on both headphones and
internal speakers.
es Audio source or gain issue.
Reset PRAV, ad|ust sound
level in System Preferences.
Sound. Output, and retest
with known-good audio
source and external speakers.
Co to step 5.
lo lnternal speaker issue. Co to
step 2.
2. Use the Sound Output
system preference to ad|ust
balance and test the left
and right speakers. lf lower
bass notes are distorted, the
right speaker/subwoofer is
likely to be defective. verify
if all speakers are free from
distortion, and sounding clear
and loud.
es lssue resolved.
lo Ad|ust volume to test full
range of volume settings. Co
to step 3.
3. verify if a1ected speaker cable
is properly seated and free
from damage.
es Co to step 4.
lo Reseat speaker cable or
replace damaged speaker. Co
to step 5.
X09
4. verify if a1ected speaker
membrane is free from dust or
debris, and speaker membrane
is not deformed/damaged.
es Co to step 5.
lo Clean any dust or debris. Co
to step 5.
lf membrane is damaged,
replace the speaker(s).
X09
5. verify if speaker enclosure
is not damaged, is correctly
installed in system, and does
not create unneeded vibration
when sound is played.
es Speaker housing installation
is good. Co to step 6.
lo Properly install/ replace
a1ected speaker. Co to step 6.
6. verify if internal speakers no
longer produces distorted
sound.
es lssue resolved.
Audie: Micrepbene
Unlikely cause. lC0 display, power supply, hard drive, optical drive, fans
uick Cbeck
Symptems uick Cbeck
Audie: Micrepbene
Vicrophone not working
Vicrophone audio garbled
lo sound
1. launch System Preferences and select Sound/
lnput options. verify that the sound input option
is set to system's "internal microphone'.
lnput options. verify that the 'lnput volume'
setting is not set at the minimum level.
lnput options. verify that 'lnput level' indicator
moves when speaking into the microphone.
Deep Dive
1. verify if boot chime is present
when system is powered Ol.
lote. make sure audio output
preferences are not set to mute
es Co to step 2
lo Reset Pram and retest.
2. Check that no cable is inserted
into the external sound input
Al0 output ports. launch
System Preferences and select
Sound/lnput options. verify
if "lnternal Vicrophone' is
proposed and selected..
es Co to step 3.
lo lf "lxternal Vicrophone'
input is proposed in Sound
lnput preferences, replace
logic board.
M09
3. launch System Preferences and
select Sound/lnput options.
verify if 'lnput volume' is set
above minimum sensitivity.
es Co to step 4.
lo Set 'lnput volume' slider to the
middle position. Retest.
4. launch System Preferences and
select Sound input options.
verify if 'lnput level' indicator
moves when speaking into the
microphone.
es Vicrophone and audio input
functioning. Co to step 6.
lo Suspect bad microphone
or connection. Remove
logic board and check that
microphone is present on
left speaker assembly, that
cable and connector are free
from damage, that connector
is correctly seated to logic
board . Reassemble and
microphone. Co to step 5.
X19
5. Record sound sample using
Carageband or Quicklime
Player. verify if sound quality of
sound sample is normal during
playback.
es Vicrophone circuitry OK.
Return system to user.
xpress Card WiII Net Insert Inte SIet
Unlikely cause. lC0, logic board, hard drive
uick Cbeck
Symptem uick Cbeck
xpressCard wiII net insert inte
xpressCard SIet
lxpressCard does not fully seat
into the slot
Slot door does not open
completely
1. lhe card must be a 34mm wide card with the top
side oriented up and not be warped or damaged.
2. Clear any obstruction in the slot.
3. lest using a known-good lxpressCard
Deep Dive
1. verify if the slot cover is
opening properly.
es .Co to step 3
lo Re-seat the lxpressCard Cage
and inspect the slot cover. Co
to step 2.
2. verify if the slot cover opens
properly after read|ustment.
es lssue resolved.
lo Replace top case. X13
3. Using a known-good
lxpressCard, verify if the
lxpressCard slides completely
into the slot.
es lssue resolved.
with the card already installed
in the card cage.. Co to step 4.
4. l|ect the lxpressCard and
re-insert it, and verify it
completely slides into the slot.
es lssue resolved. X13
lo Replace the lxpressCard
Cage.
M17
xpress Card Net Recegnized 8y System
Unlikely cause. lC0, logic board, optical drive/hard drive
uick Cbeck
Symptem uick Cbeck
xpressCard is net recegnized by
tbe system.
Card does not show up on the
desktop or in System Pro6ler
1. Check correct drivers are installed for the
lxpressCard.
2. verify with USb and PCl lxpress-based known-
good lxpressCards that the slot is functional.
Deep Dive
1. verify if the lxpressCard cable
connection to the main logic
board look is secure.
es Co to step 3
cable connection. Co to step
2.
lxpressCard, verify if the card is
recognized.
es bad connection. lssue
resolved.
X04
lo Co to step 3
3. verify if the lxpressCard cage
looks damaged (connector or
cage).
es Replace the lxpressCard cage.
Co to step 5
lo Remove the lxpressCard
cage, install an lxpressCard
(one 6ts completely inside),
then re-installed the card
cage. Co to step 4.
recognized.
es Card cage mounting issue.
lssue resolved.
X99
lo Replace the lxpressCard cage.
Co to step 5
X13
recognized.
es bad lxpressCard cage. lssue
resolved.
X13
lo Replace the logic board. M17
Camera Issues
Unlikely cause. battery, top case, hard drive, optical drive, fan, speakers, microphone
uick Cbeck
Symptems uick Cbeck
Camera Issues
Camera not detected
lo green ll0 for camera
lxcessive blooming
Poor white balance
Poor focus
Creen image
lmage distortion
1. launch System Pro6ler and con6rm that built-in
iSight camera are visible.
2. verify camera lens and glass panel are clean and
free of contaminants. Use provided cleaning cloth
to clean glass panel if needed.
3. launch Photobooth to verify if the green
indicator ll0 near the camera lens turns on and
that the image quality is acceptable.
Deep Dive
1. verify if he built-in iSight
camera is available in the
Apple System Pro6ler USb list
of devices.
step 2
lo lnspect and reseat camera
cable connection on logic
board. Co to step 2..
2. launch Photobooth. verify
if acquired image appears
normal.
es iSight camera functioning. Co
to step 3
lo Clean glass for dust presence.
Co to step 3
green ll0 near camera lens
turns Ol and image appears
normal.
es iSight camera functioning.
Obtain additional information
from user. Return system to
user.
lo Replace display assembly
(camera and cable are part of
display) Co to step 4.
L17
green ll0 near camera lens
turns Ol and image appears
normal.
es iSight camera functioning.
lssue resolved
lo Replace logic board. . M13
IireWire Pert Net Recegnizing knewn Devices
Unlikely cause. lC0, logic, optical drive, hard drive
uick Cbeck
Symptem uick Cbeck
IireWire Pert is net recegnizing
knewn devices
Attached lirewire device like
digital camera or mass storage
drive not recognized by the system
1. Reset SVC
2. Check for latest software update.
3. Use Apple System Pro6ler to verify the computer
recognizes the lirewire bus.
4. lest port by connecting to another computer
using lirewire larget 0isk Vode.
5. verify the lirewire cable is good.
6. verify a self powered lirewire device is getting
power
Deep Dive
After resetting SVC, verify if the
lirewire Port recognized.
es lssue resolved.
lo lirewire port is defective..
Replace main logic board.
M12
uick Cbeck
Symptem uick Cbeck
symptom code
reported by the customer. lf not, document reported
symptom and send feedback to smfeedbackappIe
stating that a suitable symptom code could not be
found.
Vacbook Pro (17-inch, Vid 2010) lake Apart 105 2010-06-11
MecbanicaI Issues: 7bermaIs and ncIesure
Reset/Pewer 8utten Stuck
uick Cbeck
Symptem uick Cbeck
Reset/Pewer 8utten Stuck
System will not power on
System sounds bootROV
unlock tone during startup
System automatically starts up
repeatedly
1. 0iagnose stuck button with SVC keyboard reset
sequence
2. Check for issue occurrence on battery and on AC
power
3. lf on battery only, check battery using battery
0iagnostic Utility
Deep Dive
1. Reset SVC using keyboard
3 keys and power-on key.
VagSafe ll0 can verify SVC
reset. Vomentary stop of
battery charging will indicate
SVC reset, orange ll0 will go
green momentarily then return
to orange.
es Keyboard reset works while
holding 3 keys and toggling
power-on key, multiple press
and release of power-on key
works to show power-on key
not stuck or 6xed.
lo SVC keyboard reset not
working, suggests power-on
key is open circuit or stuck
down. Co to step 2.
2. Remove battery and AC power
for 30 seconds to perform a
manual SVC reset. Apply AC
power. verify if power-on key
works when pressed.
es SVC restored from power
removal sequence. Power-on
key now working properly.
lo Power-on key stuck or open.
Co to step 3.
3. lnspect keyboard ex cable for
loose or damaged connections.

Align and reseat the keyboard
ex cable on logic board
connector.

verify if power key now works
correctly.
es Cable reseat restored power-
on key operation.
lo Power-on key still appears to
be stuck or open. Co to step
4.
4. Remove two screws on metal
cable cover to access keyboard
connector.

-Plug known good powered
AC adapter.

-lry to power system using
power key

-lf system does not power on,
use a conductive tool to short
power-on pads on logic board
(see image on left) . Vake sure
you don't touch any other
pins .
- verify if system powers on.
es System powers on suggesting
top case power on key circuit
is open. Replace top case for
open power-on key.
X14
lo Power-on key circuit appears
to be closed suggesting a
stuck power-on key. Co to
step 5.
5. 0isconnect the internal
keyboard ex cable from logic
board and use a conductive
tool to short power-on pads
on logic board (see image on
left) Vake sure you don't touch
any other pins.
verify if system powers on.
es Shorting power-on pads
starts the system. Replace
top case due to stuck power-
on key.
X14
lo Co to symptom table. lo
power/ not booting
System Runs Het
uick Cbeck
Symptem uick Cbeck
System Runs Het
System feels very warm
lan(s) not working
lan(s) running full
1. verify the computer operating on a at, hard
surface and the vents are not blocked.
2. verify the computer is not running hotter than
expected for normal operation. lf possible,
compare to a similarly con6gured computer.
3. Reset SVC.
4. lnspect fan performance
5. Run thermal sensor test.
Deep Dive
1. verify if the system is running
as expected (compared to
similar system).
es Use "Apple Portables.
Operating lemperature'
(knewIedge 8ase H71778)
to inform user it is operating
normally.
lo Co to step 2.
2. verify if there are runaway
applications. See "Runaway
applications can shorten
battery run time' (knewIedge
8ase 7S1473).
es Check with the vendor for
compatibility and software
update.
lo Co to step 3.
3. lans are typically on at
minimum speed. Perform SVC
reset and verify if the fans are
running properly.
es Co to step 5.
lo lan(s) not running or always
running at full speed. Co to
step 4.
4. Reseat fan connection to logic
board or test a known-good
fan. Replace any fan which is
not spinning or replace logic
board which is not spinning a
known-good fan. verify if fan(s)
are working properly.
es Reseating or replacing bad
fan resolved issue. Replace
logic board if it does not work
with known-good fan.
X99
er
M18
lo Co to step 5.
5. verify if the heatsink is installed
properly with no damage to
heat 6ns.
es Co to step 7.
lo Replace missing screws or
damaged heatsink. Co to step
6.
X10
6. verify if the system is running
as expected.
es leatsink installed incorrectly.
lssue resolved.
lo Co to step 7.
7. leatsink thermal grease
possibly missing or improperly
installed during previous
repair. verify if correct thermal
grease is present.
es Replace heatsink with correct
thermal grease type and
retest. Co to step 8
lo Replace heatsink with correct
thermal grease type and
retest.
X10
8. Run AS0 tests for sensor
monitoring.
es lhermal module or other
sensor reseat resolved issue.
lo Replace logic board if sensor
error detected. Co to step 9.
M23
9. After logic board replacement,
verify if the computer is
running as expected.
es bad logic board. lssue
resolved.
lo Use minimum con6guration
troubleshooting to isolate the
issue.
uick Cbeck
Symptem uick Cbeck
symptom code
be found.
7ake Apart
Vacbook Pro (17-inch, Vid 2010) lake Apart Ceneral lnformation 111 2010-06-11
VerticaI Insertien
(1S7)
Use black stick under
cable to remove.
Keep connector
level to board when
disconnecting and
reconnecting.
Press evenly when
reconnecting or
connector can be
tipped up and not fully
seated.
lxamples.
fan cables
right speaker
left speaker and
microphone on
underside of board
Lecking Lever
llip up lever 90
degrees for removal.
Slide connector into
receptacle on same
horizontal plane as
board.
lock down lever after
inserting cable.
lxamples.
lR/Sll ex cable
keyboard backlight ex
cable
lxpress Card cable
bll cable
keyboard ex cable
CeneraI Infermatien
Cennecter 7ypes en Legic 8eard
On the logic board are 6ve types of connectors, each requiring special handling. Vake sure you
read these tips before disconnecting and installing the connectors.
Cautien: Use black stick
to push the keyboard ex
cable aII tbe way into
connector to prevent "no
power' symptoms.
HerizentaI InstaII
Pull connector, not
cable, to remove.
receptacle on same
horizontal plane as
board.
lxamples.
VagSafe cable on
underside of board
battery power cable on
underside of board
7bin, MuIti-Pin
HerizentaI Insert
Use 6ngernails or
tweezers to remove
evenly.
receptacle on same
horizontal plane as
board.
Remove lv0S cable
gasket and ip lock bar
befere disconnecting
lv0S cable
lxamples.
lv0S cable with lock
bar
camera cable
Nete: Removing the mesh
ground tab screw is
optional, but it might
allow more cable length
to disconnect the lv0S
cable.
RepIacement Cautien:
before replacing the lv0S
gasket, make sure cable
is fully installedno gold
traces visible. lo prevent
video "noise,' a whining
sound, no video, or a short
to the logic board, be
sure to place gasket on
connectorpesitiened
preciseIy wbere sbewn
after cable is fully
connected to logic board.
Nete: when disconnecting
camera cable, use two
black sticks (or one black
stick, alternating sides) to
disconnect cable evenly.
Vake sure cable is fully
connected (no gold traces
visible).
Lew-PreIe SeIid
PIatferm IIex
Use black stick and
gentle rocking motion
to release tension to
remove cable.
Keep connector level
to board and press
evenly on platform to
install.
lxamples.
AirPort/bluetooth ex
cable
optical drive ex
cable
trackpad ex cable
hard drive connector
Icen Legend
lhe following icons are used in this chapter.
Icen Meaning
warning or Caution
Check mark, make sure you do this
0o not touch
7emperature Cencerns
lhe normal operating temperature of this computer is well within national and international
safety standards. levertheless, customers may be concerned about the generated heat. lo
prevent an unneeded repair, you can compare a customer's computer to a running model,
if available, at your repair site. lor more information on temperature concerns and customer
perception, refer to Knowledge base article 30612 "Apple Portables. Operating lemperature.'
bttp://decs.infe.appIe.cem/articIe.btmI1artnum=30612
RepIacement Steps
when there are no replacement steps listed, replace parts in the exact reverse order of the
Removal procedure.
Screw Sizes
All screw sizes shown are approximate and represent the total length of the screw.
Vacbook Pro (17-inch, Vid 2010) lake Apart bottom Case 116 2010-06-11
Iirst Steps
warning.
Shut down computer.
wait 10 minutes
Unplug all cables.
Put on lS0 strap.
7eeIs
Clean, soft, lint-free
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
Vagnifying glass
8ettem Case
RemevaI
Cautien: lo prevent
scratches, use a protective
cloth when working with
metal tools.
1 Impertant: lhe
screws at the sides
and front of the
computer must be
removed and installed
at an angle.
2 Remove 10 screws.
3 (14.3 mm) 922-9432
7 (3.5 mm) 922-9334
RepIacement Nete: lnstall
screws in the order shown.
3 Use black stick to
loosen and remove
bottom case.
4 Warning: lf
performing any other
repairs, be sure to
disconnect the
battery cable by its
pull-tab.
RepIacement
1 when replacing a
bottom case, retain
the customer's
bottom case until the
repair is complete.
before installing the
replacement bottom
case, write the serial
number on the inside
of the new bottom
case. ou might need
a magnifying glass to
read it. Refer to
7ransferring tbe
SeriaI Number.
2 lnstall bottom case so
that 3 clips snap onto
top case.
Vacbook Pro (17-inch, Vid 2010) lake Apart battery 121 2010-06-11
Iirst Steps
Remove.
bottom case
before you begin this
procedure, disconnect
the battery from the
logic board. lailure to
do so could damage the
computer.
7eeIs
cloth
lS0 wrist strap and
mat
black stick
large tri-lobe #0
screwdriver (922-8991)
8attery
RemevaI
Impertant: 8attery
remevaI is enIy required
wben repIacing tbe
battery, trackpad, er tep
case. Dtber internaI
repairs require
discennecting tbe
battery cabIe but net
remeving tbe battery.
1 Use pull-tab to
disconnect battery
cable.
2 Remove 3 (6.4-mm)
tri-lobe 922-9431
screws.
3 Peel up battery label,
and discard it.
4 Remove any label
residue from speaker,
and from battery if it
is to be reused.
5 without pulling cable,
tilt out battery.
Warning: Underside of
battery is soft.
0o not puncture or
press on battery.
lold battery by edges
only.
lf setting battery aside,
make sure surface is
cleanfree of dust,
dirt, screws, etc.
Warning: lf mylar covering
battery is punctured, do
not re-use battery.
RepIacement
1 Slide front edge of
battery under 3 tabs.
2 lnstall screws.
Nete: lf installing
new battery, attach
the new battery label
(refer to battery label
inbox instructions).
3 lf performing other
repairs, be sure to
leave battery cable
disconnected.
4 Using black stick or
pull-tab, connect
battery cable.
5 Apply new battery
label, and reassemble
computer.
6 Press battery indicator
light to check charge
level.
Vacbook Pro (17-inch, larly 2009) lake Apart lard 0rive bracket, Rear 126 2010-06-11
Iirst Steps
Remove
bottom case
Caution. Vake sure data
is backed up before
removing the hard drive.
computer.
Hard Drive 8racket, Rear
Vacbook Pro (17-inch, larly 2009) lake Apart lard 0rive bracket, Rear 127 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
RemevaI
1 loosen 2 (5.5 mm)
captive screws.
2 lift out bracket.
RepIacement Nete: Vake
sure 2 rubber grommets
are included in bracket
before installing it.
Vacbook Pro (17-inch, Vid 2010) lake Apart lard 0rive 128 2010-06-11
Iirst Steps
Remove.
bottom case
Rear hard drive bracket
is backed up before
computer.
Hard Drive
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
lorx l6 screwdriver
RemevaI
1 Vake sure hard drive
bracket is removed.
2 Use pull tab to tilt
hard drive out.
3 lold hard drive by
the sides only.
4 0isconnect hard drive
connector.
5 lollow safe handling.
0o not press drive
0o not touch
connector
0o not touch circuitry
RepIacement
1 Vake sure rubber
grommets are
included in top case
hard drive.
2 Vake sure 4 lorx l6
(922-xxxx) mounting
screws are installed
on drive.
lf replacement
drive does not have
mounting screws,
transfer them from
the old drive.
3 Attach connector, and
tilt hard drive into
front of top case.
4 lnstall rear hard drive
bracket.
ReinstaIIing Seftware tbat Came witb tbe Cemputer
Use the software install discs that came with the computer to reinstall Vac OS \ and any
applications that came with the computer.
Impertant: Apple recommends backing up data on the hard disk before restoring software.
back up essential 6les before installing Vac OS \ and other applications. Apple is not
responsible for any lost data.
lor more details, refer to bttp://suppert.appIe.cem/kb/H73910.
Vacbook Pro (17-inch, Vid 2010) lake Apart Vemory 133 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
Memery
7eeIs
cloth
lS0 wrist strap and
mat
RemevaI
Vemory cards must be.
30 mm (1.18 inch)
2 Cb or 4 Cb
204-pin
PC3-8500 00R3, 1066
Vlz RAV
1 Press out 2 e|ection
levers until the card
tilts up completely,
lhe card tilts up at an
angle. before removing
card, make sure you see
half- circle notches. lf not,
press e|ection levers again.
2 Pull out the card.
3 lold the card by the
edges.
4 0o not touch the
gold connectors.
Nete: lew cards
might have a
harmless white
residue on the gold
connectors.
lhis computer comes with a minimum of 4 Cb of 1066 Vlz 0ouble 0ata Rate 3 (00R3)
Synchronous 0ynamic Random-Access Vemory (S0RAV) installed. lt has two slots that can
accept S0RAV Small Outline 0ual lnline Vemory Vodules (SO-0lVVs). lhe slots are stacked
on the logic board under the bottom case. lor best performance, memory should be installed
as pairs with an identical memory card in each slot. lhe maximum amount of memory for this
computer is 8 Cb, with a 4 Cb 0lVV installed in each slot.
RepIacement
1 lnstall cards at an
angle. lf installing |ust
one card, install it in
lower slot.
2 Press card down.
3 lf you installed
additional memory,
check that computer
recognizes it.
Vacbook Pro (17-inch, Vid 2010) lake Apart Camera Cable Cuide 136 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
Camera CabIe Cuide
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
1 0isconnect.
camera cable
ex cable
2 Remove
10-mm (922-9333)
screw
3.55-mm (922-8974)
screw
Nete: 0o not remove
metal grounding clip,
it stays adhered on
AirPort/bluetooth
holder.
3 llip over AirPort/
bluetooth holder.
4 Remove 7.6-mm (922-
8929) screw.
5 Remove the camera
cable guide.
RepIacement Nete:
be sure to anchor the
metal ground clip when
reinstalling the screw near
the top corner.
RepIacement Nete: be
sure grounding clip
6ngers contact the small
top case pocket.
Vacbook Pro (17-inch, Vid 2010) lake Apart lv0S Cable Cuide 139 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
LVDS CabIe Cuide
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
1 lote proper
placement of lv0S
gasket.
Carefully peel o1
gasket
Nete: Removing the
lv0S ground tab screw
is optional, but it might
allow more cable length
to disconnect the lv0S
cable.
Impertant: De ND7
remeve tbe screw tbat
secures tbe guide's metaI
greunding cIip.
2 lo disconnect lv0S
cable, grasp black tab
and gently swing
lv0S lock bar up and
back to unlock the
cable.
3 Slide cable out of
connector by pulling
the cable. 0o not pull
the black tab or lock
bar.
4 Remove 2 (7.1-mm)
922-8645 screws.
Impertant: when
removing the lv0S cable
guide, de ND7 remeve
tbe screw tbat secures
tbe guide's greunding
cIip. lhe clip is delicate
and should remain with
the guide. lf the clip is
damaged, install a new
cable guide.
5 Remove the lv0S
cable guide.
RepIacement Nete:
be sure grounding clip
top case pocket, and
be sure to anchor mesh
ground tab at center
screw
Vacbook Pro (17-inch, Vid 2010) lake Apart lans 142 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
Ians
Vacbook Pro (17-inch, Vid 2010) lake Apart lans 143 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
lorx l6 screwdriver
black stick
RemevaI
1 0isconnect each fan
cable.
2 Remove 6 (3.3-mm)
922-9108 screws.
3 Remove fan(s) from
top case.
RepIacement Nete:
lo identify the fans for
ordering parts,
right fan is closest to
optical drive
left fan is closest to
lv0S connector
RepIacement Nete:
Prevent cable pinching
at right fan by installing
screws 6rst. lhen route
right fan cable between
screws and reapply tape.
lf tape is damaged, use
Kapton tape instead.
Vacbook Pro (17-inch, Vid 2010) lake Apart AirPort/bluetooth llex Cable 144 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
AirPert/8Iueteetb IIex CabIe
Vacbook Pro (17-inch, Vid 2010) lake Apart AirPort/bluetooth llex Cable 145 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
black stick
RemevaI
with a black stick, carefully
pry both ends of ex cable
straight up and o1.
RepIacement Nete: lnstall
ex cable straight down
onto board connectors.

Vacbook Pro (17-inch, Vid 2010) lake Apart Optical 0rive 146 2010-06-11
Iirst Steps
Remove.
bottom case
Cautien. lhe optical drive
is very fragile. landle by
the sides only.
computer.
DpticaI Drive
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
lorx l6 screwdriver
RemevaI
1 0isconnect
camera cable
ex cable
2 Remove
10-mm (922-9333)
screw
3.5-mm (922-8719)
screw
Nete: 0o not remove
it stays adhered on
AirPort/bluetooth
holder.
3 llip over AirPort/
bluetooth holder.
4 with a black stick,
carefully pry ex cable
straight up from logic
board.
Impertant
RepIacement Nete:
lnstall ex cable
vertically onto logic
board connector. lf
not, logic board pins
could bend, causing
an undetected disc
symptom.
5 Remove 3 (3.5-mm)
922-8719 screws.
6 lilt up optical drive.
7 Cautien. lhe optical
drive is very fragile.
landle by the sides
only!
Vacbook Pro (17-inch, Vid 2010) lake Apart Optical 0rive llex Cable 150 2010-06-11
Iirst Steps
Remove.
bottom case
Optical drive
Cautien. lhe optical drive
is very fragile. landle by
the sides only.
computer.
DpticaI Drive IIex CabIe
Vacbook Pro (17-inch, Vid 2010) lake Apart Optical 0rive llex Cable 151 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
black stick
RemevaI
1 landle optical drive
by sides only.
2 with a black stick or
6ngernail, carefully
wiggle ex cable o1
optical drive.
Vacbook Pro (17-inch, Vid 2010) lake Apart lard 0rive Connector Cable 152 2010-06-11
Iirst Steps
Remove.
bottom case
lard drive
is backed up before
computer.
Hard Drive Cennecter CabIe
Vacbook Pro (17-inch, Vid 2010) lake Apart lard 0rive Connector Cable 153 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
1 Remove 4 screws.
2 (1.8-mm) 922-8983
at shield
2 (2.2-mm) 922-8329
at cable
2 Remove shield.
3 Use black stick to
disconnect cable and
carefully pry cable up
from adhesive.
Vacbook Pro (17-inch, Vid 2010) lake Apart battery lndicator light (bll) Cable and board 154 2010-06-11
Iirst Steps
Remove.
bottom case
lard drive
Cautien: Vake sure data
is backed up before
computer.
8attery Indicater Ligbt (8IL)
CabIe and 8eard
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
Piece of tape
RemevaI
1 Remove 2 (1.8-mm)
922-8983 screws from
the shield.
2 Remove shield.
3 Place tape over bll
button on outside of
top case.
4 Remove 3 (1.8-mm)
922-9069 screws from
bll board.
RepIacement Nete:
Replace screws in
order shown.
5 llip over board.
6 lift lever to
disconnect cable from
logic board.
Nete. lhe tape will
prevent the bll
button from falling
out of top case.
RepIacement Nete:
before replacing the bll
board, check that.
the long rubber gasket
is assembled on top of
the ll0 row
the bll button is
installed in the top
case
Vacbook Pro (17-inch, Vid 2010) lake Apart lard 0rive bracket, lront 157 2010-06-11
Iirst Steps
Remove.
bottom case
lard drive
is backed up before
computer.
Hard Drive 8racket, Irent
Vacbook Pro (17-inch, Vid 2010) lake Apart lard 0rive bracket, lront 158 2010-06-11
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
1 Remove 2 (10-mm)
922-8648 screws.
2 lilt out bracket.
RepIacement Nete:
Vake sure 2 rubber
gaskets are installed
before installing
screws.
Vacbook Pro (17-inch, Vid 2010) lake Apart 0isplay Assembly 159 2010-06-11
Iirst Steps
Remove.
bottom case
Camera cable guide
lv0S cable guide
computer.
DispIay AssembIy
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
lorx l6 screwdriver
loam wedge 6xture
RemevaI
1 Open the display to
90 degrees, and place
the computer on the
foam wedge service
6xture.
2 Remove 6 (6.5-mm)
lorx 922-8925 screws.
3 Separate display
assembly from top
case.
RepIacement

1 Place the display
on the foam wedge
service 6xture.
2 lnstall only the center
screws.
3 Vove computer from
wedge, and carefully
close display.
4 with computer closed
and at on table,
check alignment
where the display
meets the top case.
5 lf necessary, slightly
loosen the two
center screws, ad|ust
alignment, and
resecure screws.
6 with the proper
alignment veri6ed,
install the remaining
screws (3-6) in the
order shown while
the computer is still
closed.
when connecting the
lv0S and camera cables,
make sure they are fully
connected.
Vake sure cable is fully
connected (no gold traces
visible).
RepIacement Cautien: lo
prevent no video or a
short to the logic board,
be sure to place lVl
gasket on lv0S cable
positioned precisely
where shownafter
cable is fully connected to
logic board.
DispIay Hinge
8ebavier
lhe Vacbook Pro
models have a unique
counterbalanced clutch
system and was designed
so that when the display
is vertical with respect to
the ground, it will remain
in place regardless of the
angle of the base.
Voving the display past
vertical allows the hinges
to release and the display
to close. lhis is normal
behavior and no repair is
necessary. Refer to bttp://
suppert.appIe.cem/
kb/H73304 for more
information and to watch
a video of the hinge
behavior.
Vacbook Pro (17-inch, Vid 2010) lake Apart 0isplay Clutch Cover 164 2010-06-11
Iirst Steps
Remove.
bottom case
Camera cable guide
lv0S cable guide
0isplay assembly
computer.
7eeIs
cloth
lS0 wrist strap and
mat
DispIay CIutcb Cever
RemevaI
1 Cover display face
with clean, soft cloth.
2 lolding left hinge,
slide clutch cover 1/4
inch (6.35 mm) away
from the lv0S cable.
3 Press down on clutch
cover to loosen 4
hooks inside.
4 lilt up end of clutch
cover as you roll it
toward display face.
5 Remove clutch cover.
RepIacement
1 lote shape of clutch
cover.
at at bottom
curved at top
2 Vake sure at edge is
at bottom of display.
3 Check that cable
routing at end of each
end matches what is
shown.
4 Position clutch cover
onto end with longer
cable.
5 lower clutch cover
onto display assembly.
6 listen for snapping
sound as hooks
engage.
7 Check for good 6t.
Avoid.
gaps
bulges
pinched cables
Vacbook Pro (17-inch, Vid 2010) lake Apart AirPort/bluetooth lolder 169 2010-06-11
Iirst Steps
Remove.
bottom case
computer.
AirPert/8Iueteetb HeIder
7eeIs
cloth
lS0 wrist strap and
mat
black stick
Phillips #00 screwdriver
leedlenose pliers
RemevaI
1 0isconnect
camera cable
ex cable
2 Remove
10-mm (922-9333)
screw
3.55-mm (922-8974)
screw
Nete: 0o not remove
it stays adhered on
AirPort/bluetooth
holder.
3 0isconnect bluetooth
cable and 2 AirPort
cables.
Nete: Use needlenose
pliers or tweezers to
lift metal connector
of each cable straight
up.
Use black stick or
needlenose pliers to
pry cables up from
the holder's channels
4 lift out holder and
turn it over.
5 Remove 2 (3 mm)
922-9200 card screws.
6 lransfer card to new
holder.
sure connectors are fully
seated, and the length of
the cables are tucked into
their channels.
RepIacement Nete:
top case pocket.
Vacbook Pro (17-inch, Vid 2010) lake Apart AirPort/bluetooth Card 172 2010-06-11
Iirst Steps
Remove.
bottom case
Refer to AirPert/
8Iueteetb HeIder to ip
over (but not remove)
holder
computer.
AirPert/8Iueteetb Card
7eeIs
cloth
lS0 wrist strap and
mat
black stick
RemevaI
1 Remove 2 (3 mm)
922-9200 card screws.
2 lransfer new card to
AirPort/bluetooth
holder.
sure connectors are fully
seated, and the length of
the cables are tucked into
their channels.
RepIacement Nete:
top case pocket.
Vacbook Pro (17-inch, Vid 2010) lake Apart Right Speaker/Subwoofer 175 2010-06-11
Iirst Steps
Remove.
bottom case
Optical drive
computer.
Rigbt Speaker/Subweefer
7eeIs
cloth
lS0 wrist strap and
mat
black stick
RemevaI
1 Remove 3 screws.
1 (2.75-mm) 922-8662
2 (12.4-mm) 922-8982
2 0isconnect speaker
cable from logic
board.
3 loosen from adhesive
at side and remove
speaker.
0o not touch sensitive
speaker cones.
Vacbook Pro (17-inch, Vid 2010) lake Apart logic board 178 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
computer.
Legic 8eard
7eeIs
cloth
lS0 wrist strap and
mat
black stick
lorx l6 screwdriver
RemevaI
1 Remove 4 screws.
2 l6 (3.3-mm) 922-
9108
2 #00 (1.8-mm) 922-
8983
2 lift away 2 shields.
3 Refer to Cennecter
7ypes to carefully
disconnect 12 cables.
lv0S
keyboard backlight
camera
AirPort/bluetooth
optical drive
right speaker
lR/sleep
trackpad
keyboard power
lxpressCard
battery indicator light
(bll)
RepIacement Nete:
lhese cables have
pull tabs to assist with
reinstallation.
keyboard power
lxpressCard
two shields, fold the
pull tabs over the
connectors so they lie
at under the shields.
4 Remove 6 (3.3-mm)
922-9108 screws.
RepIacement Nete:
lnstall screws in order
shown.
5 lilt logic board away
from ports.
6 lolding board by
edges, tilt it up and
disconnect VagSafe
connector.
RepIacement
Nete: lf your repair site
has a bar code reader,
note the logic board serial
number.
A system
b logic board
Orto be sureyou can
6nd the logic board serial
number on the heatsink
side of the board.
Impertant: De net
remeve tbe IabeI.
lf replacing the logic
board with a new one,
transfer.
left speaker
microphone cable
heatsink
memory
1 lnstall VagSafe board
connector.
2 Keeping all cables
away, install logic
board screws in order
shown.
3 Connect cables
securely following the
instructions in
Cennecter 7ypes.
Vacbook Pro (17-inch, Vid 2010) lake Apart lrackpad 184 2010-06-11
Iirst Steps
Remove.
bottom case
battery
Vemory
lans
logic board
7rackpad kit 922-9009
includes.
trackpad
black label
10 bottom case
screws (3.5-mm and
14.3-mm)
6 Phillips #000 (1.3-
mm) screws
1 tri-lobe #0 set screw
2 metal exures
7eeIs
lS0 wrist strap and
mat
Sticky (Post-lt) notes
black stick
large tri-lobe #0
screwdriver (922-8991)
Vagnetized Phillips
#00 screwdriver
Vagnetized Phillips
#000 screwdriver
Vagnetized lorx l6
screwdriver
7rackpad
RemevaI
1 Remove 6 #000 (1.3-
mm) Phillips screws
from exures. 0iscard
old screws, they lose
their ability to hold
securely if reused.
2 Remove 4 l6 (3.6-
mm) 922-9539 screws
from exure sti1eners.
Keep screws.
3 Remove 1 tri-lobe set
screw. 0iscard old
screw.
4 Slide out sti1eners
and exures. Keep
sti1eners.
5 0ispose of exures
(thin metal pieces),
they are matched
to each individual
trackpad by
thickness.
6 Carefully tilt up
keyboard mylar
as you peel up
trackpad ex cable
from adhesive on
mounting ramp.
Nete: lf a bar code
label stays stuck to
adhesive, be sure to
remove it.
7 lold trackpad and
ex cable, and press
down on edge closest
to keyboard.
8 Slide trackpad down
and back to clear
supports in front
edge of top case.
9 lilt up top case, and
spiral trackpad away
from top case while
carefully routing ex
cable through hole.
RepIacement
Impertant: 0ispose of old
exures, 6 short Phillips
screws, and 1 tri-lobe
set screw, and only use
new ones included with
trackpad kit.
1 Peel and adhere
black label (included
with new trackpad)
to cover trackpad
sti1ener as shown.
2 Align new exures on
positioning posts.
Nete: lhis procedure will
take patience and a steady
hand. lry supporting the
delicate exures with a
black stick.
3 Slide sti1eners over
the exures and align
the screw holes.
4 lighten 4 lorx l6
screws on sti1eners.
5 Carefully route ex
cable through guide
hole.
6 Spiral and pivot
trackpad into place,
inserting front edge
6rst.
Impertant: Vinimize
rubbing edges of trackpad
against top case while
installing. lhis could
cause invisible cracks to
form in the glass of the
trackpad.
7 loosely insert 6 short
Phillips #000 screws
into exures. 0o not
tighten yet.
8 On the palm rest,
insert one sticky
(Post-lt) note into gap
on each of the four
sides of trackpad.
9 lold sticky notes over
so that top case can
be laid at.
10 lighten 6 short
Phillips #000 screws at
exures.
11 lnspect that gaps
between trackpad
and top case are even
on all sides. lf not,
loosen screws and
ad|ust.
12 lnsert tri-lobe #0 set
screw.
13 Slowly turn set screw
in small increments
until trackpad has
a normal clicking
motion.
Impertant: 0o not
overtighten set screw
or you may damage
trackpad.
14 Adhere ex cable to
mounting ramp.
Vacbook Pro (17-inch, Vid 2010) lake Apart VagSafe board 193 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
logic board
computer.
MagSafe 8eard
7eeIs
cloth
lS0 wrist strap and
mat
RemevaI
Nete: Although logic
board is pictured here in
relation to VagSafe board,
the logic board would
already be removed.
1 Remove 2 (7.6-mm)
922-8929 screws.
2 lift out VagSafe
board.
RepIacement
Cautien: Plug in a
discennected adapter
cable.
1 Vaking sure power is
cut o1, install VagSafe
board screws.
2 lest port alignment
by plugging in power
cable from 4 angles.
lf port is o1 center
and cable does not
seat securely, loosen
VagSafe screws,
realign port with
cable in place, and
secure screws.
lf port seats correctly,
continue.
3 Connect VagSafe
cable to logic board.
4 lnstall logic board and
remaining parts.
5 with computer fully
assembled, test power
with power cable.
Vacbook Pro (17-inch, Vid 2010) lake Apart leatsink 196 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
logic board
computer.
Heatsink
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips #0
or #1 screwdriver
lhermal grease syringe
Alcohol pads
black stick
RemevaI
Cautien. lold heatsink
by edges, not by the heat
pipes.
1 Remove 6 (8.35-mm)
screws.
Nete: Screws are in
heatsink kit and are
not o1ered separately.
2 Keeping heatsink
parallel to logic board,
gently wiggle the
heatsink to loosen the
bond to the board.
3 with a black stick,
scrape o1 thermal
grease and use
alcohol pad to clean
thermal pads and
chips.
RepIacement
Impertant: lew heatsinks
include pre-applied
thermal grease. lollow
steps 1-2 only if re-
installing the original
heatsink.
1 Cautien. lhe syringe
contains enough
thermal grease for 3
chips. Use a pen to
mark the syringe in
thirds.
2 ln|ect 1/3 of grease
on the center of each
chip
3 lower the heatsink
over the logic board.
4 lnstall heatsink screws
in order, 1/2 way 6rst,
then tighten the rest
of the way.
Vacbook Pro (17-inch, Vid 2010) lake Apart left Speaker 201 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
logic board
computer.
Left Speaker
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
Nete. 0o not touch the
soft speaker cone.
1 0isconnect 2 cables.
microphone
speaker
2 Remove 2 (8-mm)
922-8720 screws.
RepIacement Nete. lf
replacing the speaker,
transfer micrepbene
cabIe to replacement
speaker.
Vacbook Pro (17-inch, Vid 2010) lake Apart Vicrophone Cable 204 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
logic board
left speaker
computer.
7eeIs
cloth
lS0 wrist strap and
mat
black stick
Micrepbene CabIe
Vacbook Pro (17-inch, Vid 2010) lake Apart Vicrophone Cable 205 2010-06-11
RemevaI
Nete. 0o not touch the
soft speaker cone.
1 Unroute microphone
cable.
RepIacement Nete.
when transfering
microphone cable to
speaker, make sure
cable is recessed
within speaker body.
2 lurn over speaker,
and carefully pry up
the microphone
gasket.
Vacbook Pro (17-inch, Vid 2010) lake Apart lxpressCard Cage 206 2010-06-11
Iirst Steps
Remove.
bottom case
Vemory
lans
logic board
computer.
xpressCard Cage
7eeIs
cloth
lS0 wrist strap and
mat
Vagnetized Phillips
#00 screwdriver
black stick
RemevaI
1 Remove 6 screws.
2 (4-mm) 922-8981
2 (1.92-mm) 922-8984
2 (2.2-mm) 922-8329
2 Carefully peel up ex
cables from card cage.
3 lift card cage from
the top case.
RepIacement Nete.
Carefully move aside ex
cables to slide card cage
into place.
Vacbook Pro (17-inch, Vid 2010) lake Apart lop Case 209 2010-06-11
Iirst Steps
Remove.
bottom case
battery
lard drive
Vemory
Camera cable guide
lv0S cable guide
lans
AirPort-bluetooth
holder
AirPort-bluetooth card
Optical drive
0isplay assembly
Right speaker/
subwoofer
logic board
lard drive connector
cable
VagSafe board
lxpressCard cage
lront hard drive
bracket
7ep Case
7eeIs
cloth
lS0 wrist strap
Vagnetized Phillips
#00 screwdriver.
RemevaI
with the 6rst steps
completed, the top case
with keyboard is the
remaining part.
lhe top case includes.
battery indicator light
(bll) board and cable
lR/sleep indicator cable
cable
center bracket
RepIacement Nete:
before assembling the
computer, be sure to 6rst
transfer the xpressCard
cage to the new top case.
RepIacement Nete:
before assembling the
computer, be sure the top
case includes 2 rubber
shims.
lf necessary, use a black
stick to peel them up and
transfer them to the new
top case.
lf you need to order
replacement shims,
top image right
shim
bottom image left
shim
Views
Vacbook Pro (17-inch, Vid 2010) views lxploded view 213 2010-06-11
xpIeded View
DispIay AssembIy
Display Clutch Cover
922-9330
922-8937 Pkg. of 5
Display Assembly,
with AirPort antenna
661-5470, Clossy
661-5471, Anti-Clare
(without glass)
Main AssembIy, 1 ef 2
Optical Drive, Super
661-5460
Memory
661-5469, 2 C8
661-5489, 4 C8
Hard Drive
661-5455, 5400, 500 C8
661-5456, 7200, 500 C8
661-5457, SSD, 128 C8
661-5458, SSD, 256 C8
661-5459, SSD, 512 C8
Left Pan
922-9295
Plex Cable, Hard Drive
922-8920
Logic 8oard
661-5472, 2.53 CHz
661-5526, 2.66 CHz
8racket, Pront Hard Drive
922-8931
Plex Protector, Hard Drive Cable
922-8935
Card Holder, Air Port/8luetooth,
with Cround Clip
922-9332
Pight Pan
922-9294
8ottom Case
922-9297
Plex Cable, Optical Drive
922-8919
Plex Protector, Keyboard Cable
922-8936
8racket, Pear Hard Drive
922-8932
AirPort/8luetooth Card
661-5515, US/Canada/Latin America
1661-5515, 1apanese
KH661-5515, Korean
PA661-5515, PAL Pacific
Z661-5515, Luro/8ritish
ZM661-5515, Pest of world
Plex Cable, AirPort/8luetooth
922-9296
Main AssembIy, 2 ef 2
Logic 8oard
661-5472, 2.53 CHz
661-5526, 2.66 CHz
Heatsink
922-9292
Pight Speaker/Subwoofer
922-9289
Left Speaker
922-9290
Top Case with Keyboard,
Trackpad, and 8luetooth antenna
661-5473, US
Note: Pegional topcases
have the same base part
number, but they include
a language code prefix
(i.e., P661-5473 for Prench)
MagSafe 8oard
922-9288
8attery
661-5535, US/Canada
PL661-5535, Par Last
1661-5535, 1apan
ZM661-5535, Multilingual
8attery |ndicator Light (8|L)
922-9505
Microphone
922-9291
LxpressCard Cage
922-9293
Camera Cable Cuide
922-9300
8utton, 8|L, Pkg of 5
922-8792
LvDS Cable Cuide
922-9299
Trackpad
922-9009
Vacbook Pro (17-inch, Vid 2010) views lxternal views 216 2010-06-11
xternaI Views
Irent Views
Pert View
A = MagSafe pewer
8 = Cigabit tbernet (10/100/10008ase-7)
C = IireWire 800
D = Mini DispIayPert (videe eut)
= US8 2.0 (3 bigb speed)
I = Audie in/digitaI audie In
C = Audie eut/beadpbene eut/digitaI audie eut
H = xpressCard/34 sIet
I = 8attery indicater Iigbt (8IL) butten
SIet Drive View
Rear View
Vacbook Pro (17-inch, Vid 2010) views Screw locations 219 2010-03-02
Screw Lecatiens
8ettem Case
3.5 mm 922-9334
14.3 mm 922-9432
8attery, AirPert/8Iueteetb HeIder, Ians
3.3 mm 922-9108
3.55 mm 922-8974
6.4 mm 922-9431
10 mm 922-9333
DpticaI Drive, AirPert/8Iueteetb Card
3.5 mm 922-8719
3 mm 922-9200
Legic 8eard
1.8 mm 922-8983
3.3 mm 922-9108
8attery Indicater Ligbt (8IL), Heatsink
1.8 mm 922-9069
8.35 mm included with heatsink kit 922-8799
Left Speaker, Rigbt Speaker
8 mm 922-8720
2.75 mm 922-8662
12.4 mm 922-8982
CabIe Cuides frem DispIay
7.6 mm 922-8929
7.1 mm 922-8645
DispIay AssembIy
6.5 mm 922-8925
Irent Hard Drive 8racket, xpressCard
10 mm 922-8648
4 mm 922-8981
1.92 mm 922-8984
2.2 mm 922-8329
MagSafe 8eard, 7rackpad
7.6 mm 922-8929
1.3 mm "1' trackpad clamp to top case screw, reports to trackpad kit 922-9009
3.6 mm "2' l6 trackpad exure screw 922-9539
1.3 mm "3' tri-lobe trackpad set screw, reports to trackpad kit 922-9009

Manual Del Macbookpro 17"

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Manual Del Macbookpro 17"

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Mac8eek Pre (17-incb, Mid 2010)

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