Release Notes

BMC ProactiveNet Performance Management Reporting

Version: 8.6.02 July 2011

BMC Software is releasing version 8.6.02 of the BMC ProactiveNet Performance Management Reporting solution for BMC ProactiveNet Performance Management. These release notes provide information about this release. The information in this document supplements and supersedes information in the BMC ProactiveNet Performance Management Reporting documentation.

NOTE
Details about recent patches, zaps, or PTFs for this product are available from the BMC Software Customer Support website at http://www.bmc.com/support_home. Before installation, BMC Software recommends that you check the website to determine whether patches or zaps are available for this product.

The following topics are discussed: BMC ProactiveNet Performance Management Reporting overview . . . . . . . . . . . . . . . Whats new in BMC ProactiveNet Performance Management Reporting 8.6.02 . . . . . BMC ProactiveNet Performance Management Reporting components . . . . . . . . . . . . Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Upgrading BMC ProactiveNet Report Engine 8.5 to 8.6.02 . . . . . . . . . . . . . . . . . . . . . . . Upgrading from BMC Impact Portal to BMC ProactiveNet Report Engine . . . . . . . . . Report templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Open issues and resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Corrected issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BMC ProactiveNet Performance Management Reporting documentation additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BMC ProactiveNet Performance Management Reporting documents . . . . . . . . . . . . . How to order BMC ProactiveNet Report Engine and SAP BusinessObjects Enterprise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2 2 3 3 3 3 3 4 4 5 5 6

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BMC ProactiveNet Performance Management Reporting overview

BMC ProactiveNet Performance Management Reporting overview

BMC ProactiveNet Performance Management Reporting is an advanced reporting platform. It uses the SAP BusinessObjects Enterprise product as the host for BMC ProactiveNet Performance Management to administer and publish reports. It also uses Oracle Database 11g as the application database.

Whats new in BMC ProactiveNet Performance Management Reporting 8.6.02

BMC ProactiveNet Performance Management Reporting 8.6.02 supports causal reports. It also allows you import the latest universe and reports into SAP BusinessObjects Enterprise automatically at the time of installing BMC ProactiveNet Report Engine 8.6.02.

BMC ProactiveNet Performance Management Reporting components

BMC ProactiveNet Performance Management Reporting consists of the following components:
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BMC ProactiveNet Performance Management Oracle Database BMC ProactiveNet Report Engine SAP BusinessObjects Enterprise InfoView web client

Release Notes July 2011

Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting

Hardware and operating system requirements for BMC ProactiveNet Performance Management Reporting
For details, see the BMC ProactiveNet Performance Management Support and Compatibility Matrix.

Upgrading BMC ProactiveNet Report Engine 8.5 to 8.6.02

For details, see the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide.

Upgrading from BMC Impact Portal to BMC ProactiveNet Report Engine

For details, see the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide and the BMC ProactiveNet Upgrade Guide.

Report templates
BMC ProactiveNet Performance Management Reporting contains impact report and event report templates.
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Impact report templatesdisplay data based on a service's availability, failures, repairs and incidents, and the time related to each. Event report templatesdisplay operator response time to an event, event counts, top event sources, and other event details.

Open issues and resolutions

This section describes issues that remain open in this release.

BMC ProactiveNet Performance Management Reporting Version 8.6.02

Corrected issues

Tracking number QM001661040

Issue Uninstallation of BMC ProactiveNet Report Engine does not remove all the files or directories. Workaround: After uninstalling BMC ProactiveNet Report Engine, restart the computer, and delete the installation directory manually.

QM001669485

In a Microsoft Windows Server 2003 computer, when you install BMC ProactiveNet Report Engine, on the Time Zone Selection page, the time zone that is selected by default depends on the time zone of the computer on which you are installing BMC ProactiveNet Report Engine. If many cities share a particular time zone, by default, the first entry in the list is selected. If you do not change the default time zone, you may set an incorrect time zone for the BMC ProactiveNet Report Engine. Workaround: Manually change the time zone of the BMC ProactiveNet Report Engine.

Corrected issues
This section describes the issues that were corrected in this release.
Tracking number QM001675027

Issue When you export reports in the Microsoft Excel or .csv format, the data formatting was not maintained properly in the report.

BMC ProactiveNet Performance Management Reporting documentation additions

The following section lists additions to the BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide that were discovered after the documentation set was completed.

Monitoring connectivity between BMC ProactiveNet Report Engine and Oracle Database
You can monitor the connectivity status between BMC ProactiveNet Report Engine and Oracle Database using BMC PATROL Knowledge Module. It alerts you when BMC ProactiveNet Report Engine fails to access Oracle Database.
4 Release Notes July 2011

BMC ProactiveNet Performance Management Reporting documents

For information about BMC PATROL Knowledge Modules, see the documentation for the specific BMC PATROL Knowledge Modules that you are using.

BMC ProactiveNet Performance Management Reporting documents

The following documents support the product:
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BMC ProactiveNet Performance Management Reporting Installation, Configuration, and User Guide BMC ProactiveNet Performance Management Reporting Quick Start Card

To view the latest BMC documents, see the Customer Support website at http://www.bmc.com/support. Notices, such as flashes, technical bulletins, and release notes, are available on the website. You can subscribe to proactive alerts to receive e-mail messages when notices are issued or updated. For more information about proactive alerts, see the Customer Support website.

TIP
If you do not already have a user name and password that allow you to fully access the BMC Software Customer Support web page, you can register for a user name and password on the page.

How to order BMC ProactiveNet Report Engine and SAP BusinessObjects Enterprise
BMC ProactiveNet Report Engine and SAP BusinessObjects Enterprise are available for download from the BMC Electronic Product Distribution (EPD) website at http://webapps.bmc.com/epd. Use the user name and password that your BMC sales representative gave you. If you do not have a current license for the product, contact a BMC sales representative by calling 800 793 4262. If you cannot download the product, contact a sales representative and ask for a physical kit to be shipped to you. For instructions regarding SAP BusinessObjects installation, register here to access documentation on SAP BusinessObjects at the SAP BusinessObjects Indirect Client Knowledge Center.

BMC ProactiveNet Performance Management Reporting Version 8.6.02

Customer support

Customer support
If you have problems with or questions about a BMC product, see the support website at http://www.bmc.com/support. You can view or download product documents, find answers to frequently asked questions, and download products and maintenance. If you do not have access to the web and you are in the United States or Canada, contact Customer Support at 800 537 1813. Outside the United States or Canada, contact your local BMC office or agent.

Copyright 2011 BMC Software, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. SAP and SAP BusinessObjects are trademarks or registered trademarks of SAP AG in Germany and in several other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation.

BMC SOFTWARE INC 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

Release Notes July 2011