Enabling Collaboration with Interactive Forms using the new Adobe-SAP Solution

Matthias Zeller,
Sr. Product Manager

Brigitte Schroeter-Mayer,
Product Management Specialist

Agenda

Adobe SAP Partnership Business Scenarios Overview Architecture Investment Protection Demo
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Details
Adobe and SAP agreed on a global technology and go-to-market strategy
Automate and streamline document-based business processes Integration of Adobe PDF technology into SAP solutions Combination of both well-known expertise to enable new collaborative business scenarios for highest customer satisfaction

Adobe and SAP jointly work on the integration of PDF technology into SAP solutions
Support for offline and online collaborative business scenarios based on interactive PDF forms Ability to define round-trip PDF forms and enable automatic data integration into SAP solutions using XML Usage of digital signatures and encryption in supported business scenarios Ability to create sophisticated multi-page PDF documents Enhanced printing solution

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Customer Benefits
Standard PDF file format including XML data
Printable

document and extractable XML data in one standard

format
Re-use 500

of already existing and created PDF forms

million Acrobat Readers distributed worldwide

Easy-to-use tools, reduces significantly TCO New collaborative business scenarios can be supported using interactive PDF based forms (for example in SAP for Public Sector, mySAP HR, etc.) Enhanced printing solution, for example logos and bar codes

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Full Integration into SAP NetWeaver

SAP NetWeaver NetWeaver
People Integration
Multi-Channel Access Composite Application Framework Portal Collaboration Life Cycle Management

Information Integration
Business Intelligence Knowledge Management Master Data Management

WebSphere

Application Platform J2EE

Forms Designer

ABAP
Forms Designer

Process Integration
Integration Broker Business Process Management

.NET

Adobe Document Service

Application Platform
J2EE ABAP DB and OS Abstraction Abstraction DB and OS

DB and OS Abstraction

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Agenda

Adobe SAP Partnership Business Scenarios Overview Architecture Investment Protection Demo
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Solution and Business Scenario Examples

Dynamic Forms - Online Dynamic Forms - Offline

W4 Form, Vacation Request DMV license, Contract Collaboration, RFQ receipt, German parking permit renewal Payroll/paycheck, Order, Invoice 401(k) beneficiary form Document Builder, Records Management

Forms Processing / Forms Output Digital Signatures Archivable PDF

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Scenario: Web Requests in CRM (1)

Business driver
Visiting an authority is often inconvenient because of poor opening hours, waiting lines Forms are difficult and complex to fill in

Example
Registration at the office for registration of residents Ask for income-tax card Passport, Drivers License

Business value
Citizens spend less time waiting in lines (send forms directly from home) More flexible work for civil servants Citizens make less mistakes by filling in the form

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Scenario: Web Requests in CRM (2)

Authority

Offer forms on homepage

Get forms from homepage

Citizen

Form sent back to authority

Fill in form online

Form will be processed by the system

Automatic confirmation of receipt with form as attachment

Further steps: notification to the citizen, remittance of required documents, Information about next steps,....
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Saving or printing of confirmation with form by citizen

Agenda

Adobe SAP Partnership Business Scenarios Overview Architecture Investment Protection Demo
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Architecture Design Time: J2EE Stack

Application Platform
J2EE
Forms Designer

ABAP
Forms Designer

Adobe Document Service

DB and OS Abstraction

Layout Designer

Schema

NetWeaver Developer Eclipse IDE Studio

XFT

Template Forms Designer Designer

Graphics

DTR
DTR: Design Time Repository
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Integration into SAP NetWeaver Developer Studio

Designer Tools Palette Web Dynpro Context

Data Schema

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Architecture Design Time: ABAP Stack

Application Platform
J2EE
Forms Designer

ABAP
Forms Designer

Adobe Document Service

DB and OS Abstraction

Data Expert

Schema

Layout Designer

Form Builder Interface Data Collections ABAP Data Dictornary System DB

Form Builder Context

XFT

Template Forms Designer

Graphics MIME Repository

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Integration into SE80

Interface Description

Context Information

Field Description

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Adobe Forms Designer Integration into SE80

Data Schema Designer Tools Palette

Field Description

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Communication of Components (Run Time)

Application Platform
J2EE
Forms Designer

ABAP
Forms Designer

Adobe Document Service

DB and OS Abstraction

SAP Web Application Server

J2EE Stack
Application Code (Java) PDF Object (Java) Web Services SOAP Web Services Document Service (EJB) EJB) Adobe Document Service Core Components SOAP

ABAP Stack
Application Code (ABAP) Post Processing Framework PDF Object (ABAP) Web Services

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Adobe Document Service for SAP

Graphical Forms Designer
Integrated with SAP development environments

Documents for viewing and printing

PDF, PS, PCL and ZPL output

Interactive online forms

Visually rich PDF forms Tightly integrated with existing SAP User Interface framework

Interactive offline PDF forms (round-trip forms)

Created and distributed from the SAP application Are completed by the user in Adobe Reader while offline Results are submitted using XML, back to the SAP application when user re-connects

PDF Documents with Adobe Reader Extensions

Enable new functionality in Adobe Reader, like Save as, Annotations, Submit, Digital Signature and Certification Can be turned on by document

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Example 1: Off-line Roundtrip Form (e.g. NDA for new employees)

1. Application submits request to ADS (using PDF object) 2. ADS renders data into form and applies rights, e.g. for digital signature, local save and submit; then returns it to application

mySAP Business Suite SAP Web AS

Adobe Document Service
SAP Business Communication Service 8. ADS verfies signature and passes application process the XML data 7. Application picks up PDF document from inbox and passes it to ADS 6. PDF document is received by e-mail inbox in BCS

3. Application uses BCS for e-mail distribution of form

4. PDF Document, e.g. NDA is sent via email to new employee, who saves it locally

5. Employee sends completed and signed NDA back (Submit Button)

Adobe Reader - offline

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Example 2: Interactive Online Form (e.g. I.R.S. W-4 form) mySAP Business Suite
1. HR system submits request for W-4 to Web Dynpro

SAP Web AS Web Dynpro

Adobe Document Service

6. Web Dynpro returns data to HR system (XML)

2. Web Dynpro extracts data (XML) and submits it with template to ADS 3. ADS renders data into form returning PDF to Web Dynpro

4. Web Dynpro displays W-4 form in browser using the Adobe Reader plug-in

5. Employee completes form submits it. Only XML data is returned.

Browser with Adobe Reader plug-in

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Example 3: Creation of documents (e.g. Paystubs or Invoices) mySAP Business Suite SAP Web AS
3. ADS renders data into form and returns data (PDF, PS, PCL or ZPL) to PPF 1. Business Application submits processing request to PPF 2. PPF gets application data (XML) via callback and submits it with form template to ADS.

Post Processing Framework

Adobe Document Service

4. PPF submits data to spooler or Business Communication Service (BCS).

PS, PCL, ZPL 5. Documents, e.g. Paystubs or Invoices, get printed, emailed, archived or faxed

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Agenda

Adobe SAP Partnership Business Scenarios Overview Architecture Investment Protection Demo
SAP AG 2003, TechED Basel 2003 DM201_EMEA, Matthias Zeller, Brigitte Schroeter-Mayer / 21

Investment Protection
Migration of existing Adobe and SAP forms will be supported Existing printing solutions (Adobe: Output Pak, SAP: Smart Forms) will be supported in the future SAP advises customers to exploit new PDFbased solutions as soon as they are available

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Investment Protection: Migration Path to New Solution

Adobe Output Pak for mySAP Business Suite

Joint Solution

Migration Path

SAPscript

Smart Forms

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Adobe Output Pak for mySAP Business Suite

Output Pak users will have their investments in layout and formatting preserved Output Pak forms based on SAPscript will move to the new system with no changes in layout based on version 5.4 and later versions of the Output Pak Forms with specially coded preambles may require some custom effort The print program and SAPscript will need further conversion efforts Output Pak forms based on Smart Forms will move over easily to the new system. The forms will move over directly as will the Smart Forms that generates the data. Forms with specially coded preambles may require some custom effort

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SAPscript and Smart Forms

Investment Protection through Migration Support Automated Conversion from Smart Forms to the Joint Solution Semi automatic conversion from SAPscript to Smart Forms, then conversion to the Joint Solution

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Agenda

Adobe SAP Partnership Business Scenarios Overview Architecture Investment Protection Demo
SAP AG 2003, TechED Basel 2003 DM201_EMEA, Matthias Zeller, Brigitte Schroeter-Mayer / 26

Demo Scenario: Child Support Case

State Department of Revenue
1) Citizen downloads Child Support form from government web site 3) Citizen submits completed form to State Department (Web/E-mail) 5) Citizen receives Service Order Number (Web/Email)

Citizen

Adobe Reader

2) Citizen completes form in Adobe Reader

4) Form XML data is imported into CRM application / Original PDF form is saved as an attachment to the new service order

mySAP CRM

6) Government case worker starts working on case in the mySAP CRM system. In addition to the data view, the original PDF document is also available through the SAP UI
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Demo

Demo

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Summary
New collaborative business scenarios using interactive off-line and online forms are supported in SAP applications using this new joint developed solution New graphical designer speeds up form development process Adobe PDF-based technology is fully integrated into SAP NetWeaver (SAP Web AS 6.40) Investment Protection for existing Adobe and SAP forms solutions

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Further Information

Public Web:
SAP Customer Services Network: http://service.sap.com/adobe

Product Management Contact

Matthias Zeller, Adobe (mzeller@adobe.com) Brigitte Schroeter-Mayer, SAP(brigitte.schroeter-mayer@sap.com)

Related Workshops/Lectures at SAP TechEd 2003

How to work with the SAP/Adobe solution 02.10. 11:00 13:00, Room 7, DM252 (Hands-On)

SAP AG 2003, TechED Basel 2003 DM201_EMEA, Matthias Zeller, Brigitte Schroeter-Mayer / 30

Questions?

Q&A

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Feedback

Please complete your session evaluation and drop it in the box on your way out.

Thank You !
The SAP TechEd 03 Basel Team
SAP AG 2003, TechED Basel 2003 DM201_EMEA, Matthias Zeller, Brigitte Schroeter-Mayer / 32

Copyright 2003 SAP AG. All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix and Informix Dynamic ServerTM are trademarks of IBM Corporation in USA and/or other countries. ORACLE is a registered trademark of ORACLE Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVA is a registered trademark of Sun Microsystems, Inc. JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MarketSet and Enterprise Buyer are jointly owned trademarks of SAP AG and Commerce One. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies.

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