System Detail ECC BI PI Solution Manager SRM SCM EP Remedy Resolved Pending

Description Of Tickets Transport Request Problem Tickets 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0 7 0 0

Total 0 0 0 0 0 0 0 7 7 0

Status of Remedy (Transports/Problem) Tickets

Numbers of Tickets 8 7 6 5 4 3 2 1 0 ECC PI SRM Resolved
EP

Description Of Tickets Transport Request Description Of Tickets Problem Tickets

Description Of Tickets Total

Systems

ion Of Tickets Transport

ion Of Tickets Problem

ID

Transaction Descr. ECP

ECS

ECD

Person Responsible

Contact Person

Date

Time

Comments

ID

Transaction Descr. BIP

Person Responsible

BIS BIX

Contact Person

Date

Time

Comments

ID

Transaction Descr. Person Responsible Contact Person PIP

Date

Time

PIS

PI2

Comments

ID

Transaction Descr. SMP

Person Responsible

Contact Person

Date

Time

Comments

ID

Transaction Descr. SRP

Person Responsible

SRS

Contact Person

Date

Time

Comments

ID

Transaction Descr. SC9

Person Responsible

SCS

SCX

Contact Person

Date

Time

Comments

ID

Transaction Descr. EPP

Person Responsible

EP5

EP4

EPT

XPP

Contact Person

Date

Time

Comments

ID

HD0000000202497

HD0000000202545

HD0000000202604

HD0000000202671

HD0000000202713

HD0000000202720

HD0000000202738

7/20/2013

Escalations reported or encountered (For week 15July 21July 2013)

01. 07/15/2013 PE_REPROCESSING_DEF8 is in cancelled state for 07/14/2013 in ECP. Informed to the job ow 02. 07/16/2013 PE_REPROCESSING_DEF8 is in cancelled state for 07/15/2013 in ECP. Informed to the job ow 03. 07/17/2013 SMP : 300 client is open. Informed ITD TS - SAP Basis by mail. 04. 07/19/2013 PE_REPROCESSING_ETW is in cancelled state for 07/18/2013 in ECP. Informed to the job ow 05. 07/19/2013 PE_REPROCESSING_MCP is in cancelled state for 07/18/2013 in ECP. Informed to the job ow 06. 07/19/2013 PE_REPROCESSING_RCH is in cancelled state for 07/18/2013 in ECP. Informed to the job ow 07. 07/19/2013 PE_REPROCESSING_SPT is in cancelled state for 07/18/2013 in ECP. Informed to the job own 08. 07/19/2013 PE_REPROCESSING_WINDER is in cancelled state for 07/18/2013 in ECP. Informed to the job 09. 07/19/2013 PE_REPROCESSING_WLW is in cancelled state for 07/18/2013 in ECP. Informed to the job ow 10. 07/20/2013 TAX1 system is not accessible through link http://dtc-saptax1:8380/Twe/welcome.do. Inform Remedy tickets created during the monitoring (For week 15July 21July 2013) 01. 07/15/2013 HD0000000202448 ECP:SM37 Total 146 canceled jobs for 07/14/2013. Details in descripti 02. 07/15/2013 HD0000000202447 ECP:ST22 Total 172 dumps for 07/14/2013. Details in description. 03. 07/16/2013 HD0000000202503 BIP:DB02 Tablespace PSAPUNDO 91% used. Details in description. 04. 07/16/2013 HD0000000202501 SMP:SM58 Total 01 Transactional RFCs error found for 07/15/2013. De 05. 07/16/2013 HD0000000202500 SC9: /SAPAPO/CC Total 10 queues were in SYSFAIL and 04 queues in 06. 07/17/2013 HD0000000202552 SMP : 300 client is open. 07. 07/17/2013 HD0000000202554 SC9:SM58 Total 04 Transactional RFC errors found for 07/16/2013. De 08 07/17/2013 HD0000000202557 ECD: Total 318 Dumps. Details in descriptions. 09. 07/17/2013 HD0000000202558 ECP: Total 04 transactional RFC. Details in descriptions. 10. 07/18/2013 HD0000000202603 SC9: /SAPAPO/CC : Total 10 queues were in SYSFAIL status for ECPCL 11. 07/19/2013 HD0000000202670 SC9:/SAPAPO/CC :07 in SYSFAIL, 76 in READY & 84 in WAITING for EC 12. 07/19/2013 HD0000000202685 ECP:SM12 Old lock entries found .Details in descriptions. 13. 07/19/2013 HD0000000202684 ECP: WE07 Inbound IDocs Current in Error Status 01 (SHIPPL) for 07/1 14. 07/20/2013 HD0000000202712 TAX1 system is not accessible through link http://dtc-saptax1:8380/Tw 15. 07/20/2013 HD0000000202714 SM12:Old lock entries found in ECD & ECS system. Details in descriptio 16. 07/21/2013 HD0000000202721 SC9:SM37 Total 288 Job canceled. Details in descriptions. 17. 07/21/2013 HD0000000202724 BID:SM37 Total 288 canceled jobs for 07/20/2013. Details in descripti 18. 07/21/2013 HD0000000202725 DB14: BRBACKUP & BRARCHIVE terminated with RC=0005 in PI0, ECX

Transaction Descr. System Avalibility Report and Daily Monitoring 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/16/2013 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/17/2013 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/18/2013 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/19/2013

1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/20/2013 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/21/2013 1. Health check monitoring report (Production systems) 2. Health check monitoring report (Support systems) 3. Health check monitoring report (T systems) 4. Health check monitoring report (1 systems) 5. Health check monitoring report (4 systems) 6. Health check monitoring report (X systems) 7. Health check monitoring report BWD and BWP 8. System Availability 9.Health check monitoring report(PI and Taxware links) 10.SCM cancelled background report. Health Check Reports 07/22/2013

SYSTEM MAINTENANCE BOBJ systems restarted successfully. dtc-winbodev dtc-winboqa dtc-winboqaexp dtc-winboprd dtc-winboprdexp

Remedy tickets created / issues escalated during System Monitoring

lations reported or encountered (For week 15July 21July 2013)

07/15/2013 PE_REPROCESSING_DEF8 is in cancelled state for 07/14/2013 in ECP. Informed to the job owner by mail. 07/16/2013 PE_REPROCESSING_DEF8 is in cancelled state for 07/15/2013 in ECP. Informed to the job owner by mail. 07/17/2013 SMP : 300 client is open. Informed ITD TS - SAP Basis by mail. 07/19/2013 PE_REPROCESSING_ETW is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/19/2013 PE_REPROCESSING_MCP is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/19/2013 PE_REPROCESSING_RCH is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/19/2013 PE_REPROCESSING_SPT is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/19/2013 PE_REPROCESSING_WINDER is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/19/2013 PE_REPROCESSING_WLW is in cancelled state for 07/18/2013 in ECP. Informed to the job owner by mail. 07/20/2013 TAX1 system is not accessible through link http://dtc-saptax1:8380/Twe/welcome.do. Informed ITD TS - SAP Basis b edy tickets created during the monitoring (For week 15July 21July 2013) 07/15/2013 HD0000000202448 ECP:SM37 Total 146 canceled jobs for 07/14/2013. Details in description. 07/15/2013 HD0000000202447 ECP:ST22 Total 172 dumps for 07/14/2013. Details in description. 07/16/2013 HD0000000202503 BIP:DB02 Tablespace PSAPUNDO 91% used. Details in description. 07/16/2013 HD0000000202501 SMP:SM58 Total 01 Transactional RFCs error found for 07/15/2013. Details in description. 07/16/2013 HD0000000202500 SC9: /SAPAPO/CC Total 10 queues were in SYSFAIL and 04 queues in WAITING status for ECP 07/17/2013 HD0000000202552 SMP : 300 client is open. 07/17/2013 HD0000000202554 SC9:SM58 Total 04 Transactional RFC errors found for 07/16/2013. Details in description. 07/17/2013 HD0000000202557 ECD: Total 318 Dumps. Details in descriptions. 07/17/2013 HD0000000202558 ECP: Total 04 transactional RFC. Details in descriptions. 07/18/2013 HD0000000202603 SC9: /SAPAPO/CC : Total 10 queues were in SYSFAIL status for ECPCLNT300 - SC9CLNT300. 07/19/2013 HD0000000202670 SC9:/SAPAPO/CC :07 in SYSFAIL, 76 in READY & 84 in WAITING for ECPCLNT300-SC9CLNT300 07/19/2013 HD0000000202685 ECP:SM12 Old lock entries found .Details in descriptions. 07/19/2013 HD0000000202684 ECP: WE07 Inbound IDocs Current in Error Status 01 (SHIPPL) for 07/18/2013. 07/20/2013 HD0000000202712 TAX1 system is not accessible through link http://dtc-saptax1:8380/Twe/welcome.do. 07/20/2013 HD0000000202714 SM12:Old lock entries found in ECD & ECS system. Details in descriptions. 07/21/2013 HD0000000202721 SC9:SM37 Total 288 Job canceled. Details in descriptions. 07/21/2013 HD0000000202724 BID:SM37 Total 288 canceled jobs for 07/20/2013. Details in description. 07/21/2013 HD0000000202725 DB14: BRBACKUP & BRARCHIVE terminated with RC=0005 in PI0, ECX, BIX and SCX not trigg

Person Responsible

Contact Person

Remarks

Polina, Sridhar

Patra, Biswajit

Done

Mishra, ShyamKrishana Patra, Biswajit

Done

Mishra, ShyamKrishana Nallani, Kiran

Done

Mishra, ShyamKrishana Nallani, Kiran

Done

Polina, Sridhar

Nallani, Kiran

Done

Nallani, Kiran

Patra, Biswajit

Done

Mishra, ShyamKrishana Patra, Biswajit

Pending

Mishra, ShyamKrishana

CP. Informed to the job owner by mail. CP. Informed to the job owner by mail.

CP. Informed to the job owner by mail. P. Informed to the job owner by mail. P. Informed to the job owner by mail. P. Informed to the job owner by mail. n ECP. Informed to the job owner by mail. CP. Informed to the job owner by mail. 0/Twe/welcome.do. Informed ITD TS - SAP Basis by mail.

4/2013. Details in description. Details in description. Details in description. found for 07/15/2013. Details in description. YSFAIL and 04 queues in WAITING status for ECPCLNT300 - SC9CLNT300.

found for 07/16/2013. Details in description. s. escriptions. SYSFAIL status for ECPCLNT300 - SC9CLNT300. DY & 84 in WAITING for ECPCLNT300-SC9CLNT300 & 08 SYSFAIL for SC9CLNT300-ECPCLNT300. descriptions. tatus 01 (SHIPPL) for 07/18/2013. ttp://dtc-saptax1:8380/Twe/welcome.do. ystem. Details in descriptions. descriptions. /2013. Details in description. with RC=0005 in PI0, ECX, BIX and SCX not triggered for 07/20/2013.

Comments

ail.

T300 - SC9CLNT300.

8 SYSFAIL for SC9CLNT300-ECPCLNT300.

for 07/20/2013.

BIP RSPCM Monitoring Failed Process Chain Encountered or Repaired/Repeated or Reported (For w
01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 07/16/2013 07/16/2013 07/16/2013 07/16/2013 07/16/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/17/2013 07/18/2013 07/18/2013 07/19/2013 07/19/2013 07/19/2013 07/20/2013 07/20/2013 07/21/2013 07/21/2013 07/21/2013 07/21/2013 07/21/2013 07/21/2013

Process chain ZMMNFM_META_PC001 is in failed state with the process chain icon . Informed to SAPB Process chain ZSD_DDL_PC051 was in failed state. Repaired successfully. Process chain ZSD_DDL_PC052 was in failed state. Repaired successfully. Process chain ZTSM_QUOT_L3 was in failed state. Repaired successfully. Process chain ZPP_DDL_PC004 was in failed state. Repaired successfully. Process chain ZCA_DDL_PC002 was in failed state. Repeated successfully. Process chain ZSD_DDL_PC016 was in failed state. Repaired successfully. Process chain ZEP_DDL_PC003 was in failed state. Repaired successfully. Process chain ZMM_DDL_PC_003 was in failed state. Repaired successfully. Process chain ZSD_DDL_PC051 was in failed state. Repaired successfully. Process chain ZTSM_QUOT_L3 was in failed state. Repaired successfully. Process chain ZPP_DDL_PC004 was in failed state. Repaired successfully. Process chain ZPP_DDL_PC004 was in failed state. Repaired successfully. Process chain ZPP_DDL_PC004 was in failed state. Repeated successfully. Process chain ZSNP_DDL_PC001 was in failed state. Repaired successfully. Process chain ZTSM_QUOT_L3 was in failed state. Repaired successfully. Process chain ZPP_DDL_PC004 was in failed state. Repeated successfully. Process chain ZDP_DDL_PC008 was in failed state. Repeated successfully. Process chain ZDP_DDL_PC011B was in failed state. Repaired successfully. Process chain ZSD_DDL_PC051 was in failed state. Repaired successfully Process chain ZTSM_QUOT_L3 was in failed state. Repaired successfully. Continuous failure alerts for Process chain ZSD_DDL_PC054, but no such PC found. Informed to SAPB Process chain ZSNP_DDL_PC001 was in failed state. Repaired successfully. Process chain ZTSM_QUOT_L3 was in failed state. Repaired successfully. Process chain ZCA_DDL_PC011_REBATES was in failed state. Repaired successfully. Process chain ZSD_DDL_PC070 was in failed state. Repaired successfully. Process chain ZSD_DDL_PC051 was in failed state. Repaired successfully.

or Reported (For week 15July-21July 2013):

on . Informed to SAPBIsupport by mail.

und. Informed to SAPBIsupport by mail.

fully.

SC9: CIF queues Monitoring & Administration Status(For week 15July- 21July 2013) 01. 07/16/2013 SC9: /SAPAPO/CC Total 10 queues were in SYSFAIL and 04 queues in WAITING status for ECPCLNT300 - SC9CLNT300. So we have deleted the 01 SYSFAIL queue from stocks, rest of the SYSFAIL queues automatically cleared and informed to Nalla. 02. 07/18/2013 SC9: /SAPAPO/CC Total 10 queues were in SYSFAIL status for ECPCLNT300 SC9CLNT300. So we have deleted the 01 SYSFAIL queue from sales orders, rest of the SYSFAIL queues automatically cleared and informed the same to Nalla. 03. 07/19/2013 SC9:/SAPAPO/CC :07 in SYSFAIL, 76 in READY & 84 in WAITING for ECPCLNT300SC9CLNT300 & 08 SYSFAIL for SC9CLNT300-ECPCLNT300. So we have deleted the SYSFAIL queue of