QUESTIONNAIRE FOR TOURISTS (Please put a tick mark against the options)

1) Where did you hear about hospitality? a) Books and magazine b) Internet c) Travel Package d) Friends and relatives e) Other ____________

2) How long you plan to stay in hotels? a) For one week b) For one month c) For one day d) Not yet decided e) Other________

3) What is the reason behind your visit? a) Rest and relaxation / religious pull b) Official Visit c) To witness natural beauty d) To enjoy adventure sports e) Other______________

4) Have you visited Uttarakhand before? a) Yes b) No c) Visiting first Time

5) Have you opted for tour package to visit Uttarakhand? 1. Yes 2. No 3._________________

6) Is this your first visit to this tourist destination? a) No. b) Yes.

7) When do you visit Uttarakhand? During summer During winter During snowfall During Char- DhamYatra Special Reason ________________

8) When did you decide to stay at any tourist destination? a) Less than a month ago. b) 1 to 3 months ago. c) More than 3 months ago. d) _______

9) Have you had any reason to complain regarding hospitality since you have been staying in this tourist destination? If 1. Yes. Have you filed a complaint? a) Yes b) No 2. No, no reason to complain

10) Below are listed some statements of tourist destination. Please put a tick mark against your choice.

Agree I think most people have a positive opinion about tourist destination. The local people at tourist destination are friendly towards the guests. This tourist destination has a unique image. I think this tourist destination is popular. This destination has sufficient tourism development. This tourist destination respects the natural environment.

Disagree

No Comment

11) Was your trip to this tourist destination organized by a travel agency / Tour operator? a) Yes b) No c) Please Specify ____________________

12) The next set of questions refers to expenses connected with your stay at this tourist destination. Please indicate to what extent you agree with them.

Agree
Making a booking at this tourist destination was easy. The prices of additional offer at this tourist destination (i.e. prices of food and drink, prices of clothing, prices of handcrafted products, prices of traveling, prices of beauty and relaxing programs) are

Disagree

No Answer

favorable. Hotels and restaurants are expensive. Hotels and restaurants have major essential facility for tourists. The standard of hotel rooms and service is good. The price of lodging and boarding is reasonable.

13) This part of the questionnaire refers to your feelings of your stay at this tourist destination. Please tick the appropriate choice mentioned in the box. Agree Staying in this tourist destination has been very valuable to me. I have gained knowledge and experiences in this tourist destination. Staying at this tourist destination is worth every Rupee paid. Disagree No Answer

14) In this part of the questionnaire we ask you to rate your overall satisfaction with your visit to this tourist destination. Completely Satisfied What is your rating overall about Completely Dissatisfied

satisfaction

hospitality during visit to this tourist destination?

If not satisfied please specify reason ________________________________________________________

Your rating for this tourist destination-

(Please Tick)

15) How often do you go on holidays? a) Every year. b) Once in a year. c) Several times (2-4 times) a year. d) More than 4 times a year.

16) Below are listed some elements that you might consider when you chose a tourist destination. It is requested to evaluate them. Put a tick mark against the options. Important Personal security Destination Accessibility Cleanliness of the destination Climate conditions Unspoiled natural beauty Diversity of cultural/historical attractions Very Important

Quality of the accommodation (Hotel, motel, apartment) Friendliness of the local people Transportation services Local cuisine Possibilities for shopping Night life and entertainment Opportunity for rest Availability of sport facilities Offer of cultural and other events Thermal spa offer Wellness offer Casino and gambling offer

17) Now we would like to ask you to tell us to what extent do you agree with the following statements? a) I am pleased that I decided to visit this tourist destination. Agree Disagree Don`t Know_______

b) The visit to this tourist destination exceeded my expectations Agree Disagree Don`t Know_______

c) I will speak highly of this tourist destination to my friends and colleagues. Agree Disagree Don`t Know_______

Name ______________________

Gender:

Address ________________________________________________________ ________________________________________________________ ________________________________________________________

Nationality _______________________

Occupation __________________

Signature_________________________